Education Counselor / Inside Sales Executive

Role - Senior Account Manager

About Company -

Our Client is a performance marketing agency, that builds bridges between smart machines and people, to work better, smarter and faster. We believe in performance, where we marry creativity with analytics to discover, define and deploy the most engaging stories.

Job Description:-

• Creating a portfolio of client accounts and monitoring the ongoing activities related to them.
• Managing, reviewing progress and delivering the client’s advertisement projects.
• Conducting meetings with the clients as well as informing them about the current work status of their projects.
• Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.
• Identifying accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained.
• Monitoring work performance of colleagues and setting sales targets.

Requirement -

• Experience: 5-7 years into Advertising agency background, Influencer marketing and Social Media. 
• Skills: Leadership, Business development, Maintaining existing clients Etc.,

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

Job Description:-Technical Support Executive

The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.

Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.

Conduct product demos and training

Should be open to work in general shift.

Should be open to travel locally or out of state.

Skills:-

Hardware and Networking are a must

Graduation is must

Good Knowledge of Hardware and Networking concepts

Good Knowledge of Windows, Linux and Mac OS, Android and iOS

Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Should be capable of handling a team of L1 engineers.

Prepare documents on technical knowledge.

Create and compares different solution from the same league.

Job Types: Full-time, Regular / Permanent

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deliver robust and scalable web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).

• Translate user requirements and wireframes into ecient and responsive front-end components while ensuring high performance and usability.

• Develop and maintain server-side logic using Node.js and Express.js, ensuring smooth integration with the front-end components.

• Design and implement data models, schemas, and queries for MongoDB, and manage database interactions effectively.

• Write reusable, testable, and efficient code following best practices and coding standards.

• Perform unit and integration testing of both front-end and back-end components to ensure reliability and quality of the application.

• Troubleshoot, debug, and resolve issues that arise during development, testing, and deployment phases.

• Stay up-to-date with industry trends and technologies, and proactively suggest improvements to enhance application performance, security, and maintainability.

• Participate in code reviews, provide constructive feedback, and mentor junior developers when necessary.

• Contribute to the continuous improvement of development processes, tools, and methodologies.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

• Writing clean and efficient code for Android applications.
• Atleast published 1-2 apps on play store.
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance.
• Collaborating with cross-functional teams to define and design new features.
• Staying up to date with new mobile technology trends, applications, and protocols.

• You have prior exposure to Kotlin, Android SDK.
• Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
• Familiarity with RESTful APIs to effectively integrate Android applications.
• Understanding of code versioning tools such as Git.
• You are a problem solver with good analytical skills.
• Prior experience in accessibility applications or voice-based applications will be a plus not a necessity
• Passion to work in dynamic, start-up environment