Education Counselor / Inside Sales Executive

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

About The Role:

The products/services of Eclat Engineering Pvt. Ltd. are being used by some of the leading institutions in India and abroad. Our services/Products are rapidly growing in demand. We are looking for a capable and dynamic Senior DevOps engineer to help setup, maintain and scale the infrastructure operations. This Individual will have the challenging responsibility of channelling our IT infrastructure and offering customer services with stringent international standard levels of service quality. This individual will leverage the latest IT tools to automate and streamline the delivery of our services while implementing industry-standard processes and knowledge management.

Roles & Responsibilities:

- Infrastructure and Deployment Automation: Design, implement, and maintain automation for infrastructure

provisioning and application deployment. Own the CI/CD pipelines and ensure they are efficient, reliable, and

scalable.

- System Monitoring and Performance: -Take ownership of monitoring systems and ensure the health and

performance of the infrastructure. Proactively identify and address performance bottlenecks and system issues.

- Cloud Infrastructure Management: Manage cloud infrastructure (e.g., AWS, Azure, GCP) and optimize resource

usage. Implement cost-saving measures while maintaining scalability and reliability.

- Configuration Management: Manage configuration management tools (e.g., Ansible, Puppet, Chef) to ensure

consistency across environments. Automate configuration changes and updates.

- Security and Compliance: Own security policies, implement best practices, and ensure compliance with industry

standards. Lead efforts to secure infrastructure and applications, including patch management and access controls.

- Collaboration with Development and Operations Teams: Foster collaboration between development and

operations teams, promoting a DevOps culture. Be the go-to person for resolving cross-functional infrastructure

issues and improving the development process.

- Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and procedures. Ensure

business continuity in the event of system failures or other disruptions.

- Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for configurations,

processes, and best practices. Share knowledge and mentor junior team members.

- Technical Leadership and Innovation: Stay up-to-date with industry trends and emerging technologies. Lead efforts

to introduce new tools and technologies that enhance DevOps practices.

- Problem Resolution and Troubleshooting: Be responsible for diagnosing and resolving complex issues related to

infrastructure and deployments. Implement preventive measures to reduce recurring problems.

Requirements:

● B.E / B.Tech / M.E / M.Tech / MCA / M.Sc.IT (if not should be able to demonstrate required skills)

● Overall 3+ years of experience in DevOps and Cloud operations specifically in AWS.

● Experience with Linux Administrator

● Experience with microservice architecture, containers, Kubernetes, and Helm is a must

● Experience in Configuration Management preferably Ansible

● Experience in Shell Scripting is a must

● Experience in developing and maintaining CI/CD processes using tools like Gitlab, Jenkins

● Experience in logging, monitoring and analytics

● An Understanding of writing Infrastructure as a Code using tools like Terraform

● Preferences - AWS, Kubernetes, Ansible

Must Have:

● Knowledge of AWS Cloud Platform.

● Good experience with microservice architecture, Kubernetes, helm and container-based technologies

● Hands-on experience with Ansible.

● Should have experience in working and maintaining CI/CD Processes.

● Hands-on experience in version control tools like GIT.

● Experience with monitoring tools such as Cloudwatch/Sysdig etc.

● Sound experience in administering Linux servers and Shell Scripting.

● Should have a good understanding of IT security and have the knowledge to secure production environments (OS and server software).

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.

Lead the pre-sales (25%) to post-sales (75%) efforts building Public/Hybrid Cloud solutions working collaboratively with Intuitive and client technical and business stakeholders

Be a customer advocate with obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available cloud architecture that leverage AWS Cloud services

Experience in analyzing customer's business and technical requirements, assessing existing environment for Cloud enablement, advising on Cloud models, technologies, and risk management strategies

Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies

Extensive experience building Well Architected solutions in-line with AWS cloud adoption framework (DevOps/DevSecOps, Database/Data Warehouse/Data Lake, App Modernization/Containers, Security, Governance, Risk, Compliance, Cost Management and Operational Excellence)

Experience with application discovery prefera bly with tools like Cloudscape, to discover application configurations , databases, filesystems, and application dependencies

Experience with Well Architected Review, Cloud Readiness Assessments and defining migration patterns (MRA/MRP) for application migration e.g. Re-host, Re-platform, Re-architect etc

Experience in architecting and deploying AWS Landing Zone architecture with CI/CD pipeline

Experience on architecture, design of AWS cloud services to address scalability, performance, HA, security, availability, compliance, backup and DR, automation, alerting and monitoring and cost

Hands-on experience in migrating applications to AWS leveraging proven tools and processes including migration, implementation, cutover and rollback plans and execution

Hands-on experience in deploying various AWS services e.g. EC2, S3, VPC, RDS, Security Groups etc. using either manual or IaC, IaC is preferred

Hands-on Experience in writing cloud automation scripts/code such as Ansible, Terraform, CloudFormation Template (AWS CFT) etc.

Hands-on Experience with application build/release processes CI/CD pipelines

Deep understanding of Agile processes (planning/stand-ups/retros etc), and interact with cross-functional teams i.e. Development, Infrastructure, Security, Performance Engineering, and QA

Additional Requirements:

Work with Technology leadership to grow the Cloud & DevOps practice. Create cloud practice collateral

Work directly with sales teams to improve and help them drive the sales for Cloud & DevOps practice

Assist Sales and Marketing team in creating sales and marketing collateral

Write whitepapers and technology blogs to be published on social media and Intuitive website

Create case studies for projects successfully executed by Intuitive delivery team

Conduct sales enablement sessions to coach sales team on new offerings

Flexibility with work hours supporting customer’s requirement and collaboration with global delivery teams

Flexibility with Travel as required for Pre-sales/Post-sales, Design workshops, War-room Migration events and customer meetings

Strong passion for modern technology exploration and development

Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills

Experience with Multi-cloud (Azure, GCP, OCI) is a big plus

Experience with VMware Cloud Foundation as well as Advanced Windows and Linux Engineering is a big plus

Experience with On-prem Data Engineering (Database, Data Warehouse, Data Lake) is a big plus

Location: Surat, India

Only for Female And should have fluence english

Position Type: Full-Time

Company Overview:

Votiko is a dynamic and growing company based in Surat. We are committed to fostering a positive and inclusive work environment that empowers our employees to achieve their full potential. We are seeking an experienced and dedicated HR Specialist to join our team and contribute to our continued success.

Responsibilities:

• Manage end-to-end recruitment process, including sourcing, screening, interviewing, and hiring candidates across various positions.
• Coordinate new employee onboarding, orientation, and training programs to ensure a smooth integration into the company.
• Administer HR policies and procedures, ensuring compliance with local labour laws and regulations.
• Monitor and track attendance, leave, and other time-related matters to ensure accurate payroll processing.
• Stay updated with industry trends and best practices to ensure the company's HR practices remain competitive and effective.

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or related field.
• Experience in HR roles, with a strong understanding of HR functions, processes, and best practices.
• Knowledge of local labor laws, regulations, and compliance requirements is essential.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using HRIS and MS Office Suite.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Demonstrated problem-solving abilities and a proactive approach to addressing HR challenges.
• High level of confidentiality and ethical standards.

Benefits:

• Competitive salary package
• Professional development opportunities
• Friendly and supportive work environment

If you're interested in joining our dynamic team as an HR Specialist, application.

Salary: 15,000-20000

Working Days- Monday to Saturday 

About the role:-

• The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
• Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
• Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
• Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
• Negotiate contract terms with candidates.
• Partner with Account Managers to ensure candidate viability and arrange client interviews.

Your Experience:

• 2+ Years of a proven track record in a Healthcare Staffing Company.
• 1+ Years of experience in Healthcare Clinical and Allied staffing
• A background or experience in sales is a big plus.

Your Skills:

• Exceptional planning and execution skills.
• Exceptional customer service skills.
• Ability to work in a fast-paced, competitive environment.
• Great attitude, passion, and drive to be a perfectionist.

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.