EBS/Fusion Techno-Functional

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

The primary function of Jr. Full Stack Developer position is to be part of our Product Engineering team for feature development, maintenance, and support of ShortPoint.

Note:

1. This is a remote position, we do not give sponsorship or visa. 
2. timezone should between GMT+1 to GMT+5.

1. Deliver well developed and designed releases with good Knowledge of fundamentals of javascript & c#
2. Developing backend which delivers and renders front-end in an optimized manner
3. Working with the experience (design) team for rapid prototyping and feature implementation
4. Helping support team and customers in fixing product-level issues
5. Must be able to think creatively, take ownership and must be able to learn quickly and improvise as per the needs.

1. At least 3 years of IT experience
2. At least 1.5 years of experience working on a Javascript framework
3. Understanding or familiarity with API Creation and RESTful services
4. Hands-on experience of node.js
5. Experience on working with ECMAScript 5

1. Experience on working with SharePoint Online and OnPremise
2. Experience integrating with third-party API's
3. Experience on React framework

Role- Recruiter

Location: Remote (Candidates from Indore Location are preferred)

Experience Required - 3 to 4 Years 

Immediate joiners are preferred.

We are seeking a driven and experienced Senior Technical Recruiter with 3 to 4 years of experience in staff augmentation. In this role, you will be responsible for sourcing, screening, and placing top IT talent for short-term and long-term contractual positions. You will also manage relationships with staffing vendors and internal teams to ensure successful placements for clients.

Key Responsibilities:

Full Recruitment Cycle: Manage the complete recruitment process for staff augmentation roles, including contract, contract-to-hire, and direct placement positions.

Sourcing Techniques: Leverage a variety of sourcing methods (job boards, social media, networking) to attract qualified IT professionals for staff augmentation roles.

Vendor Management: Build and maintain strong relationships with staffing vendors to ensure access to a diverse pool of candidates and meet client hiring demands.

Screening & Interviews: Conduct initial screenings, technical assessments, and interviews to evaluate candidates' technical expertise and cultural fit for client requirements.

Offer Extension & Negotiations: Extend offers and negotiate terms with candidates, ensuring alignment with both client expectations and candidate needs.

Onboarding Support: Facilitate the onboarding process for candidates and work closely with clients to ensure smooth transitions for new hires.

Collaboration: Collaborate with internal teams and clients to align recruitment strategies and successfully meet hiring needs.

Qualifications:

Bachelor’s Degree in Human Resources, Business, or a related field.

3 to 4 years of experience in technical recruitment, specifically within staff augmentation and contractual hiring.

Strong understanding of IT roles and technologies relevant to staff augmentation.

Proven experience in vendor management and building strong relationships with staffing partners.

Excellent communication and negotiation skills to engage with both candidates and clients.

Ability to multitask and manage multiple hiring projects for different clients.

Proficiency in recruitment software and tools used in staff augmentation.

If you're passionate about recruiting top IT talent and excited about working in a dynamic, growth-driven environment, we'd love to hear from you!

Role: Social Media Marketing

Industry Type: Real Estate

Employment Type: Full Time, Permanent

Job Description & Responsibilities

 Build and manage the company’s social media profiles and presence, including

Face book, Twitter, LinkedIn, and additional channels that may be deemed

relevant.

 Create shareable content appropriate for specific platforms to drive traffic and

customer engagement.

 Monitor and engage in relevant social discussions about our company,

competitors, and/or industry, both from existing leads and customers as well as

from brand new audiences.

 Run regular social promotions and campaigns and track their success.

 Track, measure, and analyze all initiatives to report on social media ROI.

Requirements

 Familiarity with online marketing channels.

 Up to date with the latest digital technologies and social media trends with a

command of each network and their best practices.

 Creative thinker.

 Excellent communication skills.

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable