EA To MD

Job Opportunity:

Male or Female Security Guard at Siruseri for G4S Secure Solution Pvt Ltd

Qualification - 10th, 12th or any degree

Experience - Open to both freshers or experienced candidates

Note - Accommodation available

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end. 

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React projects
• Develop application code and unit tests in the React. 
• Ensuring high performance

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 1+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Type, Location : Mumbai

Desired Experience: 3+ years

Roles and Responsibilities :

What You’ll Do:

• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table:

• 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular, React, javascript, node js, MySQL/Postgres SQL/MongoDB
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.

• can perform simple 2D animation, Motion graphics and VFX.

• Strong understanding of motion graphics and video editing.

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.

• Experience with creating marketing videos.

• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.

• Edit video to include preselected music, video clips, sound clips and other important aspects of the project

• Creation of marketing videos from conception to execution including video editing, sound editing and motion graphics

• Design capabilities should include video, 2D and 3D motion graphics.

• Familiarity with special effects, 3D and compositing

• Strong expertise in editing software such as Premiere pro, After Effect, Photoshop and Final Cut Pro.

Desired Candidate Profile

Summary
 

Genesys is looking for an experienced Salesforce CPQ developer with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding strategies and techniques for the CPQ and billing product solutions. Will be working closely with Business and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong best practice principles, use system resources efficiently and integrate cleanly with the UI and server components of Salesforce CPQ. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/modify CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Responsibilities

• Technical design and implementation of Quote to Cash solutions using Salesforce CPQ and billing
• Create proof of concepts (POCs) and build prototypes quickly to evaluate the mapping of custom CPQ functionality to Salesforce CPQ
• Design technical solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements
• Be recognized as a technical & functional specialist in CPQ and Billing
• Optimization of solutions through an understanding of business needs and technology capabilities
• Pro-actively identify opportunities for automation, process & design improvements
• Serve as a solution technical lead to ensure deliverables for Salesforce.com projects are done in line with best practices and strategic platform direction
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Oversight of multiple vendors involved with Salesforce configuration and development work
• Participate in the development of best practices, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling
• Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
• Document as-is and participate on code review. Present complex solutions options and benefits to key technical program stakeholders.
• Collaborate with Salesforce architect to ensure Salesforce development teams follow best practices when programming or documenting solutions.
• Maintain up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

• Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
• 4 + years of Experience in solutioning and designing full stack solutions using Salesforce Platform
• 1 + years of Experience in solutioning and designing Salesforce CPQ and Billing solutions
• 1 + years of Experience in designing and developing solutions on Salesforce Lightning Platform 
• 1 + full cycle implementations of Salesforce CPQ and billing solutions including ownership of technical solution design
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
• Solid experience in data migration strategy, tools and processes to migrate data between custom CPQ and billing systems to Salesforce CPQ and billing
• Experience with quote document generation and integration with DocuSign
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Preferred Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
• Salesforce Platform Developer Certifications
• Salesforce Certified CPQ Specialist

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit http://www.genesys.com/">www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

1. End to end accounts Pay Order management / Invoicing / Billing in systems (QuickBooks, Tally or any other ERP)
2. Execution of orders -  starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client)
3. Documentation, understanding of compliance.
4. Client Communication  - Written and verbal communication (Deal with clients, Sales team and other employees. 
5. Reporting  - Various reports (Governance/Monthly/quarterly review reports).
6. Deal with clients, management, suppliers and other employees professionally at all times
7. Complete all the  tasks on time, timelines are critical.
8. Open for new tasks and ready to accept the challenges since this is a dynamic profile.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelors degree in commerce from an accredited university and prefer a Bachelors or Masters in finance. A higher degree, CA, CA inter or MBA/PGDBA in Finance will be an added advantage.

1. 1 – 3 years of prior experience working in billing, invoicing and order management.
2. Experience of working in IT industry would be preferred
3. Strong analytical skills
4. Passion for quality control and productivity
5. Ability to perform advanced computing functions
6. Familiarity with databases
7. Familiarity with Google Workspace
8. Strong communication skills
9. Ability to solve problems
10. Ability to work well in groups
11. Ability to multitask
12. Knowledge of the Cloud based products is an additional advantage.