Compliance Manager

We are looking "Customer Support" for Reputed Client @Permanent Role.

Experience: 0 - 2 Years

Skills :

1.For freshers - Hindi speaking, Basic computer knowledge. Kindly provide the CV only related to our requirements

2.Experienced - Should have relevant skill in SQL,Jaseper soft,Customer handlig and communication skills,ERP modules,Hindi speaking

Location : Coimbatore

We are looking for an experienced Sr.Devops Consultant Engineer to join our team. The ideal candidate should have at least 5+ years of experience.

We are retained by a promising startup located in Silicon valley backed by Fortune 50 firm with veterans from firms as Zscaler, Salesforce & Oracle. Founding team has been part of three unicorns and two successful IPO’s in the past and well funded by Dell Technologies and Westwave Capital. The company has been widely recognized as an industry innovator in the Data Privacy, Security space and being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.

Responsibilities:

• Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, and Ansible
• Manage and maintain Kubernetes clusters on EKS and EC2 instances
• Implement and maintain automated CI/CD pipelines for microservices
• Optimize AWS costs by identifying cost-saving opportunities and implementing cost-effective solutions
• Implement best security practices for microservices, including vulnerability assessments, SOC2 compliance, and network security
• Monitor the performance and availability of our cloud infrastructure using observability tools such as Prometheus, Grafana, and Elasticsearch
• Implement backup and disaster recovery solutions for our microservices and databases
• Stay up to date with the latest AWS services and technologies and provide recommendations for improving our cloud infrastructure
• Collaborate with cross-functional teams, including developers, and product managers, to ensure the smooth operation of our cloud infrastructure
• Experience with large scale system design and scaling services is highly desirable

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• At least 5 years of experience in AWS DevOps and infrastructure engineering
• Expertise in Kubernetes management, Docker, EKS, EC2, Queues, Python Threads, Celery Optimization, Load balancers, AWS cost optimizations, Elasticsearch, Container management, and observability best practices
• Experience with SOC2 compliance and vulnerability assessment best practices for microservices
• Familiarity with AWS services such as S3, RDS, Lambda, and CloudFront
• Strong scripting skills in languages like Python, Bash, and Go
• Excellent communication skills and the ability to work in a collaborative team environment
• Experience with agile development methodologies and DevOps practices
• AWS certification (e.g. AWS Certified DevOps Engineer, AWS Certified Solutions Architect) is a plus.

Notice period : Can join within a month

JOB OVERVIEW

Responsible for the front-end development of user interfaces ensuring an enhanced user experience. Follow

emerging trends, adhere to development best practices, and help make improvements to existing web pages,

emails, and all other user interfaces/experiences.

we will need some stronger UX skills to round out the rest of the team (comfortable working with figma and creating responsive/pixel perfect designs

ROLES AND RESPONSIBILITIES

• Work in collaboration with Callaway Golf Designers to turn their vision into functional HTML templates

integrated into SAP Hybris across international sites and multiple brands

• Work in collaboration with backend developers to ensure proper implementation of website data and

functionality.

• Help manage projects through the design, development, and QA processes

• Continue to expand knowledge of new technologies, as well as strengthen current knowledge base

• Build responsive sites for mobile and desktop web experiences.

• Follow the latest advancements in front end technologies and techniques.

• Review code and mentor other developers on best-practices for front end development.

• Help import content and product data into sites using a multi-country model including localization and site[1]specific catalogs

• Help integrate images from digital asset management system

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):

• Experience developing web-based responsive applications

• Fluent in HTML/CSS/JavaScript and able to develop rich client experiences from mock-ups from the ground

up

• Experience using established CSS architecture patterns for code reuse and modularity such as BEM,

SMACSS and others

• Experience with CSS pre-processors such as LESS or SASS

• Experience building responsive templates using bootstrap

• Front end and visualization experience using JavaScript and extensive experience with jQuery Libraries,

React.js, underscore, or native JS for DOM manipulation.

• Experience using HTML markup languages such as JSTL to create high performing applications

• Experience with CMS platforms, such as WordPress, Shopify or Hybris

• Experience using web templating engines

• Extensive knowledge of respective browser compatibility issues (Internet Explorer, Firefox, Safari, Chrome).

• Experience integrating iframes

• Experience loading product and content data onto management tools

• Experience working with RESTful JSON Web Services is a plus

• Experience with front end build tools such as webpack, gulp, grunt, etc.

• Experience with development processes including git

• Experience in working with client and offshore team to ensure seamless delivery.

• Creative, artistic and understanding of how human interacts with computer

• An impeccable eye for detail with the ability to match your UI to any design in a cross-browser and device

environment

• Strong interpersonal and communication skills with an affinity for problem-solving

• Ability to self-manage during projects and proactively raise issues/concerns to the team

• A desire to own a project from beginning to end, with a strong sense of pride in a job exceptionally done

Responsibilities

• Understand existing business operations tool used by customer support and business teams.
• Work with Engineering Manager to upgrade the system to improve system stability and response times.
• Independently lead design and implement new features as per business requirements provided by Product Management team.
• Develop elegant, modular and maintainable solutions. Document all design, operations steps for knowledge sharing purposes.
• Guide junior team members on feature implementation and provide relevant training on existing modules.

Must-know Technologies

• Java EE
• Java Server Facelets (JSF)
• Java Persistence API (JPA), Hibernate
• SQL
• HTML, CSS, JavaScript
• Payara/GlassFish/similar application server environments

Preferred Skills

• 2-8 years of overall experience in software design and development.
• Ability to analyze existing application, implement new features and re-architect the application in case of inefficiencies.
• Strong object-oriented skills and ability to apply design patterns.
• Experience mentoring junior engineers on development, code review, project planning.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles and Responsibilites:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility