E-Commerce Executive

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

JD for QA Engineer:

• Must have worked on web based applications like React(Frontend) and Drupal CMS(backend)
• Understand requirements, develop test plan, execute manual test cases, dig deeper into issues, identify root causes and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end user needs in mind.
• Deliver a high quality robust product in a fast paced environment.
• Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
• Recreate production reported issues to determine root cause and verify the fix.
• Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
• Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
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Required Skills:

• Graduate or Masters in Computer Science Engineering or a related field.
• 4-5 years of experience in QA methodologies, SDLC, STLC
• Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
• Hands on experience in creation and execution of test cases/test plans.
• Experience of SQL and Database and API Testing.
• Excellent debugging, troubleshooting and analytical skills.
• Understanding of Performance, and Security Testing techniques.
• Knowledge of Unix/Linux environments and hands-on with Unix shell commands.
• Hands on experience with technologies like React, and Drupal CMS

Note: immediate joiners.(Good communication, React and Drupal CMS must have skills)

We are looking for a Tele Sales Executive who is proficiency in customer-oriented tele sales executive to utilize outbound telephone calls to achieve sales targets.

Roles and Responsibilities:

• Candidate need to do outbound calls and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FD's, Investment Plans etc.,)
• Need to reach the monthly targets
• Need to resolve customer Queries
• Calling existing and potential customers to persuade them to purchase company products and services.

Requirements and Skills:

• Good interpersonal and communication skills
• Good Convincing skills

Qualification:

• Graduation (Any Stream)

Experience:

• 0-5 years

Location: Hyderabad

               Transportation Facility

Contact Details:

Name: Deepa

Position: TEST LEAD

Job Description:

• 7+ years of experience in testing manual / automation.
• Experience in testing migration projects is Must.
• Ability to understand content migration testing requirements
• Ability to understand and define testing scope, risks, constraints, dependencies, and assumptions
• Engage with key users and stakeholders in defining testing requirements, approach, plan & validation
• Identify, document and validate source and target data requirements
• Work with key users and stakeholders to identify and resolve data issues
• Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
• Ability to work in tight deadlines
• Status reporting to senior management and stake holders

Skills and Experience

• Designing test plans, scenarios, scripts, and procedures. Executing tests on source code.
• Analyzing test results and reporting to the development team.
• Working with the development team to correct bugs and errors
• Preferred: Insurance or BFSI domain experience
• Testing experience of Insurance products like PAS / Policy Admin System, Billing, Claims
• AINS Certification a plus
• 5-8 Years of Experience required.

About Us:

Sankey Solutions is a technology solution and IT consulting firm providing IT and digital transformation services. Solving high-level business problems of the clients using advanced software and methods. Started in 2015 with a team of 4 and has grown to a team of 200+ employees with offices in India, Singapore, and the UK.

The company has been awarded as one of the top 5 startups of the year 2019, recognized as the 7th fastest-growing tech company by Deloitte and 13th High Growth Company by Economic Times in India. We are technology agnostic with constant learning and unlearning of tools, languages, and mindset with conceptual understanding over black-box knowledge.

We work to develop innovative technology solutions with the latest technology in the field of Web Mobility, Application Services, AI, Big Data, Machine Learning, Predictive and Prescriptive modelling. With a vision to create a new type of technology company that can drive more innovation and build cutting edge solutions, we have worked with 50+ clients globally. Built more than 60 applications and solved more than 80 business problems

Role: HR-IT Executive

Job Description:

Job responsibilities:

• Create and execute a Campus Strategy for Sankey Solutions.
• Building relationships with College TPOs/ Directors/ representatives and driving campus hiring initiatives.
• Visiting College Job fairs in PAN India and conducting pre-placement presentations, group discussions, technical interviews, and Personal Interviews.
• Showcase your passion for campus talent acquisition by being responsible for PAN India campus relationship coordination with training & placement officers.
• Own and participate in induction program activities to maintain candidate engagement that results in a higher conversion of full-time employment.
• Leverage functional expertise, industry knowledge and trends to identify optimum sourcing options to attract top talent across campuses to ensure quality hires.

Qualification:

• Tech, B.Tech, M.Sc, B.Sc, BCA, BE, ME (COMP and IT students only), and MCA +MBA (HR)

Skills requirement:

• Excellent interpersonal skills & presentation skills
• Dynamic personality
• Problem-solving attitude

Experience: 1 year and above

Location: Thane, Mumbai

Note: Only IT graduates can apply for this role

Responsibilities

• Writing clean and secure modular codes that have undergone strict testing and evaluation.
• Maintaining and designing databases effectively.
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Write quality code with robustness and re-usability for secured web applications and web services (REST and SOAP) for mobile apps.
• Ability to work in a team environment as well should be able to manage a team.
• Must meet the deadline.

Requirements

• Strong hands on experience with PHP Laravel framework
• Knowledge of object oriented PHP programming
• Must have strong experience with API (Web Services) development using JSON, RESTFUL.
• Understanding of MVC design patterns
• Should be best at writing and understanding complex queries using any of two from - MySQL, NoSQL, MongoDB, PostgreSQL, T-SQL.

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Proficient understanding of code versioning tools, such as Git, SVN.

• Excellent communication and problem-solving skills.

The Senior Developer takes up the responsibility of delivery of assigned task with quality and within given timelines and delivers independently.

• Extensive knowledge of software development processes
  • Strong knowledge on different programming languages/technologies
  • Knowledge & experience of different coding practices
  • Quality deliverables meeting Project specific/Industry specific standards
  • Delivery within defined/agreed timelines

Java, Spring Boot, Microservices, JUNIT,
MySQL/Oracle, Javascript/Typescript,
HTML, Angular/ ReactJS

• Understands detailed requirements and demonstrates excellent problem solving skills
• Deep understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• Excellent programming skills in ROR, Golang, NodeJS, Python or Java
• Strong communication skills
• Strong sense of ownership, drive and ability to deliver results
• 2+ years of experience in product driven organization