
About the role
We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.
Location: Remote (9 am EST to 6 pm EST)
Key Responsibilities
- Solution Architecture & Design
- Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
- Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
- Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
- Technical Leadership
- Provide architectural guidance to delivery teams across multiple customer support transformation programs.
- Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
- Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
- Implementation & Delivery
- Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
- Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
- Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
- Innovation & Optimization
- Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
- Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
- Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
- Stakeholder Engagement
- Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
- Manage vendor/partner relationships for telephony, AI, and integration platforms.
- Deliver executive-level reporting on solution design, KPIs, risks, and program progress.
Preferred Qualifications
- 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
- Proven track record of architecting and delivering large-scale customer service/contact center transformations.
- Strong hands-on knowledge of:
- Microsoft Dynamics 365 Customer Service / Omnichannel
- Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
- Azure Communication Services, Azure Cognitive Services
- Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
- Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
- Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
- Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
- Certifications preferred:
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent communication and presentation ability (executive and technical audiences).
- Ability to balance innovation vs. cost/risk in enterprise solutions.
- Strong problem-solving, conflict resolution, and vendor negotiation skills.

About Gruve
About
Gruve was founded on the premise that new technologies in Machine Learning, Data Sciences, Artificial Intelligence, and Software Development are transforming Enterprise Services. Our goal is to harness these advancements to deliver services with superior efficiency and tangible outcomes.
Our Team
Our team is built with a strong background in Software and Services, united by a shared sense of Purpose: to achieve the best outcomes for our clients. We value all our stakeholders, recognizing that People are our most important assets. We adopt a Process framework that ensures the delivery of high-quality results every time.
What Sets Us Apart
Our differentiation is straightforward: we genuinely care, we innovate, we disrupt, and we work hard.
Our Core Values:
Customer Success: Putting customers first.
Positive Feedback Loop: Embracing continuous improvement.
Pursuit & Persevere: Staying resilient and ambitious.
Integrity and Ethics: Acting with honesty and ethics.
Team & Trust: Collaborating with trust and respect.
Giving Back: Committing to community and responsibility.
Gruve is Norwegian for "To Mine or Mining Activity"
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We would also expect the candidate to demonstrate:
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Job Summary*
We're a Saas startup and we have an urgent requirement for a Content Strategist to help us with our domestic and overseas marketing processes.
The candidate must have 1-3 years of experience performing following tasks for a tech company:
• Identify, qualify and cultivate new sales leads through subscribed databases, publicly available sources such as LinkedIn, events, referrals, and follow-up calls.
• Schedule and conduct qualification calls for prospects in a clear and compelling way with a high level of passion for our solutions.
• Conduct demo meetings and do regular follow ups with prospects to lead them towards closure
• Achieve monthly sales targets such as the number of demos scheduled, qualified opportunities, weekly activities, and appointment setting.
• Manage leads and develop strong relationships
Requirements:
• The candidate must have 1-3 years of experience performing above tasks for a SAAS company.
• This is work from office position. The office is located in Sector 68 Noida.
Required Skills:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Responsibilities
- Research industry-related topics (combining online sources, interviews, and studies)
- Write clear marketing copy to promote our products/services
- Prepare well-structured drafts using Content Management Systems
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- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
Requirements and skills
- Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
- Finance Domain preferred.
- Portfolio of published articles
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Hands-on experience with Content Management Systems (e.g. WordPress)
- Ability to meet deadlines
Bachelor or Master in Marketing, English, Journalism or related field
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Strategic Activities · Understand the current technology landscape and identify the critical gaps in terms of the overarching requirements from various core functions (commercial, operations, etc.) · Decide on and design the overall technology strategy and roadmap to fit the organizational need for Air India · Hold the team accountable to drive enterprise level digital transformation projects that align with the overall organizational strategy and different requirements of the functions · Provide guidance and recommendations to the CDTO and senior leadership on different enterprise and data architecture options and make the business case for selecting the appropriate model · Act as an SME of Digital/ Technology Architecture for the senior management Digital and Technology Architecture · Head the digital transformation and innovation projects from idea generation to new ventures in close collaboration with business stakeholders and external partners · Present the vision & value of proposed architectures and solutions to a wide range of audiences in alignment with business priorities and objectives · Plans tasks and estimates for the required research and volume of activities to complete work · Own and assess non-functional requirements and propose solutions for Availability, Backup, Capacity, Performance, Redundancy, Reliability, Scalability, Supportability, Risks and Costs models · Provide strategic guidance to teams on managing third-party service providers in terms of service levels, costing, etc. · Drive the team to ensure appropriate documentation is developed in support of value realization · Lead the technical team and head collaboration between Business Users and software providers to build digital solutions Enterprise Architecture · Ownership of overall Enterprise Architecture including compliances and standards · Head the overall Architecture blueprint and roadmap for Air India applications aligning with Enterprise Architecture · Identify important potential technologies and approaches to address current and future Enterprise needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use Data Architecture · Ownership of overall Data Architecture including compliances and standards · Head the overall Architecture blueprint and roadmap for Air India applications aligning with Data Architecture · Identify important potential technologies and approaches to address current and future Data needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use Team Management · Lead the technical team and head collaboration between Business Users and software providers to build digital solutions · Support, nurture and develop the team members’ skills in all digital transformation and architecture innovation aspect |
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of React JS, Redux, Styled Components.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
Role Value: By developing highly performant, robust and scalable web services and back-ends, you will have an impact on the latency and accuracy. You will add value to our organization by mentoring and guiding engineers. By spotting opportunities in new technologies and identifying areas where they could be leveraged, you will have a deep impact on our tech stack and the way it benefits the business.
Role: You will work with stakeholders to identify the business problem, and then develop layered architectures that can be delivered in an incremental fashion. You will demonstrate a combination of technical leadership and business acumen by making appropriate trade-offs of technical integrity, complexity, time to market and cost. You are a stellar engineer and will write production quality code 70-80% of the time.
Responsibilities
- Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
- Contribute to improvement of technology and execution processes in the company
- Collaborate in setting technology standards with technology leaders across the company
- Serve as a knowledge centre on current and emerging technologies, and help train others when required
- Foster a strong technical culture by mentoring other engineers
- Keep up to date with the latest technologies, evaluate new tools
- Should open to work on Golang.
Relevant Experience and Qualifications
- Demonstrated expertise in system-level design of large scale distributed systems on OOPs, and experience with web services and service oriented architectures
- Have 7 - 13 years of professional experience in software development.
- Extensive experience with modern open source systems including relational / non relational data stores.
- Experience with AWS stack, at least the common datastores and services
- Experience with containerization technologies and concepts including Docker
- Basic knowledge about security concepts and secure coding
- Excellent analytical, conceptual and communication skills in spoken and written English.
Progression
- At Devtron Labs you have the opportunity to work in a collaborative and trusting environment allowing you to turn your ideas into reality
- be part of a strong team, where everyone’s opinion matters
- have flexible working hours, and learning & development opportunities
- We trust on you because we are having fully remote work culture
- work in a meritocracy, where you grow professionally by excelling at work
Equal Opportunities: Devtron Labs is, and always will be, committed to diversity and inclusion. We seek Devtronians from all backgrounds to join our teams and encourage everyone to bring their authentic, original and best selves to work.
Experience Level: 3 to 5 Years
Job Location: Hyderabad
Responsibilities
· Excellent knowledge of Core Java and Spring
· Candidate should have a working knowledge of web services
· Should have worked in the distributed agile model and continuous integration
· Should have knowledge of designing and implementation of REST Web services
· Strong experience with REST API and web services
· Should be efficient with Java J2EE and related technologies.
Essential Requirements
· Strong Core Java and spring.
· Strong RESTFUL web service experience
· Strong SQL (preferably Oracle), JQuery, HTML/CSS, Oracle Restful, SOAP web services
· B. Tech/M. Tech from Tier-1 colleges like IIT, NIT, VIT, BIT
Primary Skill: Java, spring & RESTFUL Web services,
Your mission is to help lead team towards creating solutions that improve the way our business is run. Your knowledge of design, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit.
Responsibilities and Duties :
- As a Data Engineer you will be responsible for the development of data pipelines for numerous applications handling all kinds of data like structured, semi-structured &
unstructured. Having big data knowledge specially in Spark & Hive is highly preferred.
- Work in team and provide proactive technical oversight, advice development teams fostering re-use, design for scale, stability, and operational efficiency of data/analytical solutions
Education level :
- Bachelor's degree in Computer Science or equivalent
Experience :
- Minimum 5+ years relevant experience working on production grade projects experience in hands on, end to end software development
- Expertise in application, data and infrastructure architecture disciplines
- Expert designing data integrations using ETL and other data integration patterns
- Advanced knowledge of architecture, design and business processes
Proficiency in :
- Modern programming languages like Java, Python, Scala
- Big Data technologies Hadoop, Spark, HIVE, Kafka
- Writing decently optimized SQL queries
- Orchestration and deployment tools like Airflow & Jenkins for CI/CD (Optional)
- Responsible for design and development of integration solutions with Hadoop/HDFS, Real-Time Systems, Data Warehouses, and Analytics solutions
- Knowledge of system development lifecycle methodologies, such as waterfall and AGILE.
- An understanding of data architecture and modeling practices and concepts including entity-relationship diagrams, normalization, abstraction, denormalization, dimensional
modeling, and Meta data modeling practices.
- Experience generating physical data models and the associated DDL from logical data models.
- Experience developing data models for operational, transactional, and operational reporting, including the development of or interfacing with data analysis, data mapping,
and data rationalization artifacts.
- Experience enforcing data modeling standards and procedures.
- Knowledge of web technologies, application programming languages, OLTP/OLAP technologies, data strategy disciplines, relational databases, data warehouse development and Big Data solutions.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Skills :
Must Know :
- Core big-data concepts
- Spark - PySpark/Scala
- Data integration tool like Pentaho, Nifi, SSIS, etc (at least 1)
- Handling of various file formats
- Cloud platform - AWS/Azure/GCP
- Orchestration tool - Airflow
- 1+ years of experience with Android
- Basic understanding of Kotlin
- Experience with Android Architecture Components Like ViewModel, LiveData, Data BInding, Navigation etc.
- Experience with frameworks like OkHttp, Retrofit, androidx, moshi, picasso, among others.
- Experience with design patterns and industry trends
- Understanding that great code is also maintainable code.












