
About the role
We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.
Location: Remote (9 am EST to 6 pm EST)
Key Responsibilities
- Solution Architecture & Design
- Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
- Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
- Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
- Technical Leadership
- Provide architectural guidance to delivery teams across multiple customer support transformation programs.
- Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
- Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
- Implementation & Delivery
- Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
- Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
- Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
- Innovation & Optimization
- Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
- Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
- Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
- Stakeholder Engagement
- Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
- Manage vendor/partner relationships for telephony, AI, and integration platforms.
- Deliver executive-level reporting on solution design, KPIs, risks, and program progress.
Preferred Qualifications
- 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
- Proven track record of architecting and delivering large-scale customer service/contact center transformations.
- Strong hands-on knowledge of:
- Microsoft Dynamics 365 Customer Service / Omnichannel
- Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
- Azure Communication Services, Azure Cognitive Services
- Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
- Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
- Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
- Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
- Certifications preferred:
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent communication and presentation ability (executive and technical audiences).
- Ability to balance innovation vs. cost/risk in enterprise solutions.
- Strong problem-solving, conflict resolution, and vendor negotiation skills.

About Gruve
About
Gruve was founded on the premise that new technologies in Machine Learning, Data Sciences, Artificial Intelligence, and Software Development are transforming Enterprise Services. Our goal is to harness these advancements to deliver services with superior efficiency and tangible outcomes.
Our Team
Our team is built with a strong background in Software and Services, united by a shared sense of Purpose: to achieve the best outcomes for our clients. We value all our stakeholders, recognizing that People are our most important assets. We adopt a Process framework that ensures the delivery of high-quality results every time.
What Sets Us Apart
Our differentiation is straightforward: we genuinely care, we innovate, we disrupt, and we work hard.
Our Core Values:
Customer Success: Putting customers first.
Positive Feedback Loop: Embracing continuous improvement.
Pursuit & Persevere: Staying resilient and ambitious.
Integrity and Ethics: Acting with honesty and ethics.
Team & Trust: Collaborating with trust and respect.
Giving Back: Committing to community and responsibility.
Gruve is Norwegian for "To Mine or Mining Activity"
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About the Company:
We are a Y Combinator–backed early-stage startup on a mission to empower small family-owned convenience stores. By combining a mobile app with an advanced Point-of-Sale system, we make it easier for these stores to operate efficiently and compete with large corporate chains. Our vision is to help local businesses not just survive, but thrive, while preserving their vital role in communities across America and beyond.
About the Role:
We are looking for a HUNGRY and High-Energy Account Executive who is excited to grow at fast-paced startup, take ownership of their pipeline, and help bring innovation to convenience store owners globally. If you’re competitive, coachable, and motivated by success, this role is for you.
What You’ll Do
- You will own the full sales cycle—from prospecting and qualifying to closing deals.
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- Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).
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Job Title: Senior Java Developer – Multi-SaaS / Microservices / Pub-Sub
About the Role
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Job Description
- Experience in UI development using React JS
- In depth knowledge of JavaScript, CSS, HTML and front-end languages
- Excellent front-end coding skills, and a good understanding of progressive applications
- Strong knowledge of UI design principles, patterns, and best practices
- Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
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We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.
What will I be doing?
- Ideate with key stakeholders, do market research and translate business goals to the product roadmap
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- ● Interview and understand customer needs, problems, and experiences, document and report insights
- Coordinate with other teams/ stakeholders to deliver the product in a continuously evolving environment.
- Identify and track key success metrics for all the products. Generate strategies to improve usage and take it to
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Frameworks - Android, Kotlin
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Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
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We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
Responsibilities
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m56 Studios, Bangalore is looking for a UI Designer to join our growing team. We design, develop and operate engaging digital and mobile experiences for global brands, celebrities and media companies. We are looking for a UI Designer to turn ideas into easy-to-use products for our clients. UI Designers responsibilities include taking understanding the visual language, designing graphic elements and building components. To be successful in this role, you should have experience with the relevant design tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we'd like to meet you. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
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