Director of Product - Fintech

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Prepare Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

• Experience in corporate training with minimum 3.5 years of experience in Technical training
• Exposure into C#.Net, ASP.NET, MVC-5, SQL database, HTML-5, CSS-3, Javascript, AngularJS.
• Concepts on ASP.Net MVC and Web API, .Net Core, latest version of .Net core.
• Candidate should have good Presentation, verbal & written communication Skills.
• Good to have Microsoft certification on MVC and implementation knowledge on AngularJs. 

Profile Description:

The job holder will work with developers and the IT staff to oversee the code releases, combining an understanding of both engineering and coding. From creating and implementing systems software to analyzing data to improve existing ones, a DevOps Engineer increases productivity in the workplace.

Key Responsibilities:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

• Develops a system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
• Plan accounts strategy for all the group companies and units.

• Maintains historical records by filing documents.
• Maintain an accurate record of financial transactions.
• Maintains records of financial transactions by establishing accounts; posting transactions; ensuring legal requirements compliance.
• Maintains subsidiary accounts by verifying, allocating, and posting transactions.
• Maintain - Journal Vouchers, Ledger, Cashbook, Trading Account, P&L Account, and Balance Sheet.
• Reconciliation of accounts - Bank, and account reconciliation.
• Handle payroll in a timely manner

• Prepares financial reports by collecting, analysing, and summarising account information and trends.
• Monitor any variances from the projected budget.
• Increase productivity by developing automated reporting/forecasting tools.

• Complies with central, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.

• Experienced in handling international purchase and sales.
• Advising on investment activities and provide strategies that the company should take
• Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.

• Years of Relevant Experience- 5+
• Education & Work experience- We prioritize skills over degrees but Bachelor’s degree in accounting, finance, or related field.
• Software and Applications- Microsoft Excel- High Level Proficiency, Quickbooks, ZohoBooks, Tally ERP or other applications.
• Skills- Advanced Mathematical Skills, Strong fluency with Excel formulas and functions, Strong analytical and data gathering skills.
• Should have experience in: Handling accounting in a Group company and multi-business scenario example, e-commerce, consulting, hospitality, investments and VC.
• Qualities & Capabilities-
• Strong knack for details.
• Produce work with a high level of accuracy.
• Professionalism and organisation skills.
• Very procedure oriented.
• Tech friendly, and quick to learn.

• Strong understanding of all of any of the following SAP Modules - FICO, HCM, MM, SD, CAR & EWM 
• Should be aware of the business processes, integrations & implementations using above SAP modules
• Hands-on experience in Functional Testing, Integration testing & E2E testing of these SAP Applications  (3-5 years)
• Good understanding of Testing Processes and releases
• Strong Debugging skills
• Good communication skills, and Problem Solving skills
• Good at DB & SQL
• Good Programming Skills (Preferably)
• Any experience with SAP Test Automation using tools like Microfocus or Tricentis (Preferably)

You will be responsible for overseeing full-stack development as well as the R&D around creating various, unique, and bespoke solutions.

You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital solutions for bespoke in-house software.

RESPONSIBILITIES

• Work with development teams and product manager to implement software solutions.

• Developing front end and back end website Architecture.

• Build user interactions on web pages.

• Develop and manage databases for functionalities.

• Designing and developing effective APIs.

• Test Software to ensure the responsiveness and efficiency of applications.

• Meeting both technical and consumer/client needs.

• Write technical documentation.

• Troubleshoot, debug, and review the code.