Director of Product Development

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Upraised 

At Upraised, we are focused on helping professionals bridge the employability gap, so they can realize their dream job. We are a seed-stage company founded by Mona Gandhi and backed by angels like Kunal Shah & Vijay Shekhar Sharma and investors like Lightspeed India and South Park Commons from Silicon Valley.

Job Description

Video Editor Intern

As part of your day-to-day operations, you will be required to coordinate with several stakeholders & solve multi-dimensional problems. 

We’d love to chat with you if you think you possess the skills for this role:

1. Have enthusiasm and are up-to-date about interactions on social media, top-trends and engaging content.
2. Create an initial proposed storyboard draft or line up of the video to present and receive approval before beginning to edit the video.
3. Improve video and sound quality using various video/audio software.
4. Edit video to include packaging, stock shots, music, graphics, dialogues, sound clips, and other important aspects of the project as required.
5. Ensure the correct formatting and presentation for finalized videos.
6. Experiment with styles and techniques including the design of graphic elements.
7. Create graphical packaging of the sessions/video, teaser/trailer and tutorials.
8. Create the polished final cut before making the video live.
9. Gather and transfer all forms of media into editing software and ensure each was updated in the correct format. 
10. Operate computer editing software (Adobe Premiere Pro, After Effects and their plugins) used for video media and effects.
11. Establish a clear understanding of the storyline and purpose of the video's creation.
12. Create creative thumbnails for each video/show/community page.
13. Create creatives for promotion and marketing of content for various platforms.
14. You have a high level of ownership and exceptional follow-through. 
15. You’re interested in startups & want to experience high growth environment
16. You have very good presentation, communication and reporting skills
17. You are proficient in video editing software such as Premier Pro, After Effects (imp), and Illustrator/Figma

You will work alongside a mission-driven team of growth marketers, designers, engineers & product managers.

WeMakeScholars is an organization funded and supported by the Ministry of IT, Government of India under the 'Digital India Campaign'. We offer international education finance via scholarships and education loans, to study abroad aspirants. We are currently a 220 members team. Last financial year, we disbursed 2200 Cr in education loans to 8300 students across India.

We are looking for a PHP Developer who is keen to work in a startup environment esp. a product-based company. 

Job Overview

We are hiring developers (from 0 to 10 experience) with relevant knowledge and experience with the development and deployment of large-scale cloud-native enterprise systems on PHP, REST APIs, Node Js, Flutter, AWS & MySql. 

About Tech Department:

• Our internal tech team is responsible for end-to-end in-house tech support which includes and is not limited to design, development & deployment. 
• We are continuously developing and improvising our products to enhance customer and team experience.
• As we are in the Fintech space, our team has to ensure the database security of the application.

Job Summary 

• Participate in the full development life cycle, working within broadly defined parameters including design, development, testing, and maintenance of the existing application with minimal supervision.
• Work on optimization and performance improvement activities. Instrument and test performance metrics.
• Participate in peer-to-peer code reviews to improve the quality and maintenance of the codebase.
• Collaboration with multiple internal/external stakeholders such as product, business, DBA, and Dev Ops.
• Design and implement APIs for web/mobile (both Android & iOS) applications.
• To be available on call for the projects or features developed by you. Things break, and you will be responsible to fix it when it does.

Experience & Skills Required

• 2+ years of experience (we are hiring freshers too for junior positions)
• Hands-on experience and knowledge of engineering end-to-end systems.
• Understanding of the complete software development life cycle, including coding standards, and code reviews.
• Familiarity with multiple software development practices and tools
• Ability to write clean, modular, and loosely coupled code by the use of design patterns.
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• A solid foundation and implementing principles of computer science are a must. Ex: object-oriented programming, concurrency, fundamentals of computer science, SQL databases. 

• 4+ years of mobile software development (iOS & Android).
• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Deep understanding and proficiency in building mobile apps from scratch using at least one mobile language (Swift, Java, Objective-C, etc.). Experience with multiple platforms is preferred.
• Desire and ability to expand expertise into additional mobile languages.
• Expertise in designing testable software and building large scale, complex applications.
• Self-motivated with strong problem-solving skills.
• Passionate about writing clean, well organized, and production-ready code.
• A portfolio of Apps or SDKs already built and in the App Store and Google Play.
• Desire to build a larger in-house team and manage a group of developers over time.
• Some management experience preferred.

Company Brief: Semantics Evolution is one of the top-notch translation service providers offering its language translations and localization services to business enterprises. 

JOB RESPONSIBILITIES

We are looking for an ambitious and energetic Business Development Executive to help us expand our clientele. You will be at the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Your role will include the following duties and responsibilities:

• Generate business and close new clients from all industry sectors (law firms, automotive, financial services, tech and pharmaceutical companies) through referrals, online campaigns, cold calling, networking (like, LinkedIn, Just Dial, IndiaMart, Sulekha, Yellow pages, PPC), and other means (tradeshows, etc.)

• Generate, pursue and close translation and interpreting opportunities in our key sectors and with target companies

• Develop and manage sales pipeline, revenue forecasting, and reporting • Manage prospect pipeline and record customer interactions

• Create, maintain and leverage client relationships

• Use knowledge of the market and competitors to identify and develop and promote the
company’s unique selling propositions and differentiators

• Develop and maintain long term relationships with clients

• Formulate sales plan to achieve monthly, quarterly, and annual sales targets

• Set and manage client expectations while consulting with each client for best practices

• To work closely with Sales, Operations, Technology, Business Implementation, Vendor Management, Marketing, and Bid Management to develop and implement tailored solutions for new clients.

CANDIDATE EXPERIENCE / SKILLS

• Fluency in English is essential

• University College degree

• Proven experience selling translation, interpreting, and localization services

• Negotiation and deal-closing skills

• Communication skills including the delivery of presentations and pitches

• Business analysis, planning, and organizational skills

• Experience in working with high-value sales targets

• Commercial awareness and results focus

• Engaging and consulting with senior-level management

• Experience in using CRM tools (e.g. Salesforce, Zoho, V-tiger) to track sales activity

• Effective time management skills and attention to detail

Job Types: Full-time, Remote, WFH