
Director Sales - Operations (EdTech Startup - Relevel Unacademy)
About Relevel :
- Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry-relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.
- If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.
Associate Director (Sales) | Operations :
- How does this team contribute to Relevel ?
- Relevel's Learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.
- Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.
Here's what we're looking for :
- At least 7 years of post-qualification work experience in Operations/Program Management/Consulting
- Leadership or Team Management Experience of having led a team (for at least a year with the experience of managing managers.
- Exhibits high analytical skills with a stronghold in Excel
- Ability to function with minimal supervision and clarity of thought along with a structured approach to problem-solving
- Knowledge of Learning Management Systems and prior experience in the Education/Ed-Tech sector is desirable
- Good communication and interpersonal skills
- Sound analytical and problem-solving skills with the ability to work in fast-paced, ambiguous and pressure environments.
- Ability to manage multiple stakeholders and deliver results through cross-functional engagements.
Your typical day at Relevel will look like :
- Identifying key issues and bottlenecks in the process of delivering top-notch learning experience to the candidates
- Identify human resource requirements and opportunities for automation via technological/product interventions to improve efficiency of the team and the organization
- Cohort management; orientation program, cohort launches, communication, community engagement and student success
- Managing doubt-clearing sessions, ensuring students derive maximum output out of the live classes, quizzes and tests
- Build and scale a team of Freelance/Full-time subject matter experts who would be acting as Teaching Assistants to manage and deliver a personalized learning experience to registered students
- Design and provide technical feedback to all students; help poor performers improve their performance
- In this role, you would be expected to ensure maximum students succeed in achieving the objectives of the courses
- You would also be designing measures to boost the performance of poor performers by identifying areas of improvement
- Highlight improvements in existing processes and design new ones which will help Relevel to grow faster and in a sustainable way
- Since the processes are to be implemented across functions, it is important that the Associate Director can communicate, drive and motivate cross-functional teams to work together
What you stand to gain from this role :
- Exposure to the leadership of a fast-paced and relentless organization
- Visibility into the immediate impact of your work ; you will be able to see what the results of your work are
- Ability to solve problems across functions in a very short span of time
- Bunch of passionate folks as colleagues
- Best in industry employment benefits

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ROLES AND RESPONSIBILITIES
As a Full Stack Developer at GoQuest Media, you will play a key role in building and maintaining
web applications that deliver seamless user experiences for our global clients. From
brainstorming features with the team to executing back-end logic, you will be involved in every
aspect of our application development process.
You will be working with modern technologies like NodeJS, ReactJS, NextJS, and Tailwind CSS
to create performant, scalable applications. Your role will span both front-end and back-end
development as you build efficient and dynamic solutions to meet the company’s and users’
needs.
What will you be accountable for?
● End-to-End Development:
● Design and develop highly scalable and interactive web applications from scratch.
● Take ownership of both front-end (ReactJS, NextJS, Tailwind CSS) and back-end
(NodeJS) development processes.
● Feature Implementation:
● Work closely with designers and product managers to translate ideas into highly
interactive and responsive interfaces.
● Maintenance and Debugging:
● Ensure applications are optimized for performance, scalability, and reliability.
● Perform regular maintenance, debugging, and testing of existing apps to ensure
they remain in top shape.
● Collaboration:
● Collaborate with cross-functional teams, including designers, product managers,
and stakeholders, to deliver seamless and robust applications.
● Innovation:
● Stay updated with the latest trends and technologies to suggest and implement
improvements in the development process.
Tech Stack
● Front-end: ReactJS, NextJS, Tailwind CSS
● Back-end: NodeJS, ExpressJS
● Database: MongoDB (preferred), MySQL
● Version Control: Git
● Tools: Webpack, Docker (optional but a plus)
Preferred Location
This role is based out of our Andheri Office, Mumbai.
Growth Opportunities for You
● Lead exciting web application projects end-to-end and own key product initiatives.
● Develop cutting-edge apps used by leading media clients around the globe.
● Gain experience working in a high-growth company in the media and tech industry.
● Potential to grow into a team lead role.
Who Should Apply?
● Individuals with a passion for coding and web technologies.
● Minimum 3-5 years of experience in full-stack development using NodeJS, ReactJS,
NextJS, and Tailwind CSS.
● Strong understanding of both front-end and back-end development and ability to
write efficient, reusable, and scalable code.
● Familiarity with databases like MongoDB and MySQL.
● Experience with CI/CD pipelines and cloud infrastructure (AWS, Google Cloud) is a
plus.
● Team players with excellent communication skills and the ability to work in a
fast-paced environment.
Who Should Not Apply?
● If you're not comfortable with both front-end and back-end development.
● If you don’t enjoy problem-solving or tackling complex development challenges.
● If working in a dynamic, evolving environment doesn’t appeal to you.
Skills and Experience
-
Experience in Process documentation, process mapping and process optimization.
-
Understanding of Software Development Life Cycle
-
Auditing / project facilitation / SQA skills
-
Knowledge and work experience in frameworks like Agile, Lean Six Sigma, Project management, IT services management, Design Thinking etc. will be an added advantage.
-
Exposure to CMMI processes is an added advantage
-
Prior participation as Appraisal Team Member in a CMMI appraisal is an added advantage
-
CMMI V2.0 Certified Associate certification is an added advantage
-
Development/ project work experience/background is an added advantage
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent



- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
- Designing stateless components in React Native.
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
Desired Skills and Experience
Responsibilities
- Hire kick-ass engineers and coordinate their training and onboarding with our HR team
- Guide and mentor the engineering team, setting the bar for good programming skills through personal example
- Work with the Project Management team to manage software development projects by setting requirements, goals and timelines
- Prepare and manage the engineering department’s budget
- Design strategies for future development projects based on the company’s overall objectives and resources
- Coordinate with external stakeholders for new integrations and tools
- Track, report and improve execution metrics for your group.
- Deliver superior economics by making strategic investments in automation, analytics and machine learning.
- Work with our security team to assure Cloud environments are secure and compliant.
- Implement engineering processes under the guidance of the CTO.
- Lead technical resolution of priority incidents, facilitate post-incident evaluations and ensure permanent closure of incidents.
- Design, experiment, and implement processes to increase the overall productivity of geographically distributed teams by tracking the relevant metrics
- Make an impact on overall tech culture and make collaboration across teams very effective to reach important business goals.
Skills
- Experience as a director of engineering or similar senior-level position
- 10+ years working in a technological role with 2+ years managing 20 or more engineers
- A seasoned leader who has unlimited energy to influence and daring to take initiatives and risks.
- A programmer who is a role model.
- Excellent project management skills
- High personal drive; results oriented; makes things happen
- Supremely tech savvy, able to wear multiple hats such as being an awesome programmer, application developer, technical architect, database designer.
- Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CI/CD, Agile, etc.).
- Must be knowledgeable about industry trends, best practices, and change management.
- Excellent communication and interpersonal skills
- Effective in building close working relationships with others
- Innovative and creative and adaptive to new environment
- Ability to absorb professional knowledge quickly and develop skills.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Review and analyze system specifications
- Collaborate with Developers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
Requirements
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. qTest, Zephyr) and SOQL
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Knowledge of Salesforce CRM and integration concepts
Must-Have’s:
- Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)
Job Description:
- Knowledge on what is a DevOps CI/CD Pipeline
- Understanding of version control systems like Git, including branching and merging strategies
- Knowledge of what is continuous delivery and integration tools like Jenkins, Github
- Knowledge developing code using Ruby or Python and Java or PHP
- Knowledge writing Unix Shell (bash, ksh) scripts
- Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet
- Experience and willingness to keep learning in a Linux environment
- Ability to provide after-hours support as needed for emergency or urgent situations
Nice to have’s:
- Proficient with container based products like docker and Kubernetes
- Excellent communication skills (verbal and written)
- Able to work in a team and be a team player
- Knowledge of PHP, MySQL, Apache and other open source software
- BA/BS in computer science or similar

