Director Sales - Operations (EdTech Startup - Relevel Unacademy)
About Relevel :
- Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry-relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.
- If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.
Associate Director (Sales) | Operations :
- How does this team contribute to Relevel ?
- Relevel's Learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.
- Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.
Here's what we're looking for :
- At least 7 years of post-qualification work experience in Operations/Program Management/Consulting
- Leadership or Team Management Experience of having led a team (for at least a year with the experience of managing managers.
- Exhibits high analytical skills with a stronghold in Excel
- Ability to function with minimal supervision and clarity of thought along with a structured approach to problem-solving
- Knowledge of Learning Management Systems and prior experience in the Education/Ed-Tech sector is desirable
- Good communication and interpersonal skills
- Sound analytical and problem-solving skills with the ability to work in fast-paced, ambiguous and pressure environments.
- Ability to manage multiple stakeholders and deliver results through cross-functional engagements.
Your typical day at Relevel will look like :
- Identifying key issues and bottlenecks in the process of delivering top-notch learning experience to the candidates
- Identify human resource requirements and opportunities for automation via technological/product interventions to improve efficiency of the team and the organization
- Cohort management; orientation program, cohort launches, communication, community engagement and student success
- Managing doubt-clearing sessions, ensuring students derive maximum output out of the live classes, quizzes and tests
- Build and scale a team of Freelance/Full-time subject matter experts who would be acting as Teaching Assistants to manage and deliver a personalized learning experience to registered students
- Design and provide technical feedback to all students; help poor performers improve their performance
- In this role, you would be expected to ensure maximum students succeed in achieving the objectives of the courses
- You would also be designing measures to boost the performance of poor performers by identifying areas of improvement
- Highlight improvements in existing processes and design new ones which will help Relevel to grow faster and in a sustainable way
- Since the processes are to be implemented across functions, it is important that the Associate Director can communicate, drive and motivate cross-functional teams to work together
What you stand to gain from this role :
- Exposure to the leadership of a fast-paced and relentless organization
- Visibility into the immediate impact of your work ; you will be able to see what the results of your work are
- Ability to solve problems across functions in a very short span of time
- Bunch of passionate folks as colleagues
- Best in industry employment benefits
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