Director Sales - Operations (EdTech Startup - Relevel Unacademy)
About Relevel :
- Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry-relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.
- If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.
Associate Director (Sales) | Operations :
- How does this team contribute to Relevel ?
- Relevel's Learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.
- Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.
Here's what we're looking for :
- At least 7 years of post-qualification work experience in Operations/Program Management/Consulting
- Leadership or Team Management Experience of having led a team (for at least a year with the experience of managing managers.
- Exhibits high analytical skills with a stronghold in Excel
- Ability to function with minimal supervision and clarity of thought along with a structured approach to problem-solving
- Knowledge of Learning Management Systems and prior experience in the Education/Ed-Tech sector is desirable
- Good communication and interpersonal skills
- Sound analytical and problem-solving skills with the ability to work in fast-paced, ambiguous and pressure environments.
- Ability to manage multiple stakeholders and deliver results through cross-functional engagements.
Your typical day at Relevel will look like :
- Identifying key issues and bottlenecks in the process of delivering top-notch learning experience to the candidates
- Identify human resource requirements and opportunities for automation via technological/product interventions to improve efficiency of the team and the organization
- Cohort management; orientation program, cohort launches, communication, community engagement and student success
- Managing doubt-clearing sessions, ensuring students derive maximum output out of the live classes, quizzes and tests
- Build and scale a team of Freelance/Full-time subject matter experts who would be acting as Teaching Assistants to manage and deliver a personalized learning experience to registered students
- Design and provide technical feedback to all students; help poor performers improve their performance
- In this role, you would be expected to ensure maximum students succeed in achieving the objectives of the courses
- You would also be designing measures to boost the performance of poor performers by identifying areas of improvement
- Highlight improvements in existing processes and design new ones which will help Relevel to grow faster and in a sustainable way
- Since the processes are to be implemented across functions, it is important that the Associate Director can communicate, drive and motivate cross-functional teams to work together
What you stand to gain from this role :
- Exposure to the leadership of a fast-paced and relentless organization
- Visibility into the immediate impact of your work ; you will be able to see what the results of your work are
- Ability to solve problems across functions in a very short span of time
- Bunch of passionate folks as colleagues
- Best in industry employment benefits

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About MyOperator
MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.
We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.
Role Overview
We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.
This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.
Key Responsibilities
- Own production reliability, uptime, latency, and error budgets across critical services.
- Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
- Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
- Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
- Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
- Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
- Create SLO-based alerting systems with minimal noise and fast incident detection.
- Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
- Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
- Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
- Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
- Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
- Automate operational workflows using Python or Bash to eliminate manual toil.
- Drive performance optimization, scalability improvements, and capacity planning.
- Collaborate with engineering teams to instrument new services from day one.
Required Skills & Qualifications
- 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
- Hands-on experience with:
- VictoriaMetrics / Prometheus (time-series monitoring)
- Grafana dashboards and visualization
- PromQL for writing complex queries and alerts
- Experience implementing distributed tracing using OpenTelemetry (Mandatory).
- Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
- Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
- Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
- Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
- Experience with Kubernetes (AWS EKS preferred).
- Familiarity with CI/CD pipelines and automation tools.
- Good understanding of Linux systems, networking, and cloud infrastructure.
- Experience handling production incidents and participating in on-call rotations.
- Ability to automate operational tasks using Python or Bash.
Good to Have
- Experience with OpenSearch / ELK log pipelines and anomaly detection.
- Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
- CI/CD observability integration (Jenkins, GitHub Actions).
- Experience in monitoring LLM APIs and AI inference pipelines.
- Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
- Service mesh exposure (Istio).
- Infrastructure as Code (Terraform, CloudFormation).
- Experience with chaos engineering or load testing tools.
- Multi-cluster or multi-region architecture exposure.
Key Expectations
- Ownership of production systems and high availability.
- Strong troubleshooting and debugging skills.
- Focus on automation and reliability improvements.
- Proactive approach to incident prevention.
- Ability to reduce alert noise and improve signal quality.
- Data-driven approach to reliability engineering.
This Role Is Not For
- Candidates with purely development experience and no production ownership.
- Candidates without real incident response or on-call experience.
- Freshers or candidates with less than 3 years of experience.
Notice period - Immediate Joiners
Work Mode - Remote
About the Role
We are seeking a Senior Cybersecurity Engineer to design, implement, and govern enterprise-grade security architectures across cloud-based healthcare platforms. The role involves working closely with Data, Software, ML, and Cloud Architects to secure complex systems such as AI platforms, digital diagnosis solutions, and software-as-a-medical-device offerings.
Key Responsibilities
- Design, implement, and maintain robust security architectures for applications, infrastructure, and cloud platforms
- Conduct threat modeling, security reviews, vulnerability assessments, and penetration testing
- Identify security gaps in existing and proposed architectures and recommend remediation
- Implement and support DevSecOps practices, including code and infrastructure security
- Define and enforce security policies, standards, and procedures
- Respond to security incidents with root-cause analysis and corrective actions
- Mentor development and security teams on secure design and best practices
- Evaluate and integrate third-party security tools and technologies
Mandatory Skills (Top 3)
- Cloud Security Expertise
- Hands-on experience with cloud security (AWS / GCP / Azure), including secure architecture design and cloud risk assessments.
- DevSecOps & Container Security
- Strong experience in DevSecOps/SecOps environments with tools and technologies such as Docker, Kubernetes, IDS, SIEM, SAST/DAST, and EDR.
- Threat Modeling & Vulnerability Management
- Proven expertise in threat modeling, penetration testing, vulnerability assessment, and risk management, including automation-driven security testing.
Opportunity :
Aertrip is looking for the world’s best designers. Designers at Aertrip are given the freedom and environment to do the best work of their lives. And all required tools are made available. Through Aertrip, your designs can influence and make a deference in the lives of Aertrip’s world-wide user base. UX / UI is where it all begins. You are literally the prospective brain behind the company. At Aertrip you’l have the opportunity to:
- Design projects across the entire product lifecycle and multiple product launches.
- Develop a deep understanding of customer problems to create elegant but practical solutions.
- Work closely with best in the world designers, product managers, engineers, leaders and mentors in a highly collaborative environment.
- Take initiative in identifying problems and opportunities to improve the product offering.
- Push boundaries and break the product’s status quo to get us to the ideal future state.
- Contribute to our growing design system in an effort to cultivate a coherent look and feel across the entire Aertrip platform.
- Own the solution space and be able to sell your thinking with solid rationales.
Our Tech Deck :
- Design
- iMac
- Sketch
- Adobe CC
- Microsoft Office
- Apple iWork
- InVision, Sympli and other prototyping / presentation tools
- Collaboration
- Slack
- Evernote
- Google Drive
Your Part :
You will have to be great with all-round design skills. Your day-to-day job will involve working on various fields of design: Digital Experiences - Web Design, App Design, Record and design Screencasts, Video and audio designing and editing, Email Design, Design relevant Illustrations, Logos, Icons and animations and Print Design. You will also have to be proficient with presenting your work creating a working model using prototyping tools.
Preferred Qualification & Experience :
- Master's degree in any descipline of design
- 3+ years relevant professional experience in designing consumer applications and hands-on experience in UX/UI
- A portfolio full of exceptional design thinking, showcasing a breadth of creative work across various fields of design
- Deep understanding of various desktop and mobile OS environments and their native designs
- Deep understanding and knowledge of Front End Technologies (HTML, CSS and JS) and their latest technical capabilities and limitations
- You need to be an expert at using the following tools and learn its latest features:
- Sketch (and its various Plugins)
- Adobe CC apps
- Photo editing tools
- Video creation and editing tools
- Audio creation and editing tools
- Microsoft PowerPoint / Apple Keynote
- Ready resourceful libraries for icons, fonts, logos, sounds fx and stock music, images & videos
- Any other tools as required to deliver great design
Preferred Skills & Abilities :
- As a Designer
- Strong Communication Design and UX Design skills;
- Strong UI and motion design skills;
- An eye for detail;
- Ability to use apt typography and colour;
- Deep understanding of the end to end product design process, including how to develop and use stories, journey mapping, wire-framing, prototyping and user testing;
- Ability to understand and adopt emerging Web technologies and fashions of Web and App Design;
- Ability to design minimal interfaces with great user experience and aesthetics;
- A mindset for continuous improvements;
- Problem solving skills;
- Passion for quality design and innovation;
- A thirst for continuous learning;
- Great presentation skills.
- As a team player
- Adopt, use and extend existing design language and standards of the brand and company;
- Estimate design timelines and deliver designs as per schedule. Responsible and capable of meeting tight deadlines;
- Thrive in a variable and demanding startup environment;
- Collaborate with multiple disciplines like product, engineering, marketing, research and support, and enjoy working in a collaborative environment;
- Understand technical and business needs and fulfil them.
- It's also great to have
- Good copywriting and language skills;
- Good management skills;
- Good story-telling skills.
Job Description:
We are seeking a skilled Power BI Developer with 4 to 7 years of experience to join our dynamic team in Mumbai. The ideal candidate will have a strong background in data visualization, data modeling, and the ability to work with large datasets to provide actionable insights through Power BI.
Skill: Power BI
Experience: 4 to 7 years
Location: Mumbai (Goregaon)
Notice Period: 0 to 15 days
Key Responsibilities:
- Develop and Maintain Dashboards & Reports:
- Design, build, and deploy Power BI reports and dashboards using data from various sources, ensuring they are intuitive and user-friendly.
- Data Modeling:
- Develop and maintain efficient data models using Power BI, ensuring data accuracy and performance optimization.
- DAX Queries & Calculations:
- Write complex DAX queries to implement calculations and business logic, optimizing the performance of Power BI dashboards and reports.
- Data Integration:
- Connect Power BI to various data sources (SQL Server, Excel, APIs, etc.) and work with ETL processes to transform raw data into usable insights.
- Performance Optimization:
- Optimize report performance through best practices in data modeling, query tuning, and Power BI report development.
- Collaboration with Stakeholders:
- Work closely with business users, stakeholders, and data analysts to gather and understand requirements, translating them into effective Power BI solutions.
Required Skills:
- Strong proficiency in Power BI, including Power Query, Power Pivot, and DAX.
- Experience with data modeling and performance tuning in Power BI.
- Hands-on experience with SQL, and the ability to write complex queries.
- Knowledge of ETL tools and processes.
- Experience working with different types of data sources (SQL, Excel, APIs).
- Familiarity with cloud platforms like Azure or AWS is a plus.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Excellent attention to detail, with a focus on delivering high-quality, accurate reports.
Key Responsibilities:
• Salesforce Administration:
o Manage user setup, roles, profiles, security settings, and permissions.
o Configure and maintain custom objects, record types, fields, page layouts, workflows, process builders, and validation rules.
o Perform regular data management tasks including data import, export, deduplication, and cleaning.
o Ensure platform stability and performance with regular system maintenance.
• Salesforce Development:
o Design and implement custom solutions using Apex, Visualforce, Lightning Components (LWC and AURA), and SOQL
o Develop and integrate APIs to connect Salesforce with other systems.
o Automate processes with Flow Builder, Process Builder, and custom code.
o Optimize Salesforce instance through custom development for better performance and scalability.
• System Enhancements:
o Identify opportunities for automation, efficiency, and improved data quality.
o Implement third-party apps from AppExchange as required.
o Stay up-to-date with Salesforce releases and ensure smooth implementation of new features.
What you will do:
- Handling Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups and monitoring
- Logging, metrics and alerting management
- Creating Docker files
- Performing root cause analysis for production errors
What you need to have:
- 12+ years of experience in Software Development/ QA/ Software Deployment with 5+ years of experience in managing high performing teams
- Proficiency in VMware, AWS & cloud applications development, deployment
- Good knowledge in Java, Node.js
- Experience working with RESTful APIs, JSON etc
- Experience with Unit/ Functional automation is a plus
- Experience with MySQL, Mango DB, Redis, Rabbit MQ
- Proficiency in Jenkins. Ansible, Terraform/Chef/Ant
- Proficiency in Linux based Operating Systems
- Proficiency of Cloud Infrastructure like Dockers, Kubernetes
- Strong problem solving and analytical skills
- Good written and oral communication skills
- Sound understanding in areas of Computer Science such as algorithms, data structures, object oriented design, databases
- Proficiency in monitoring and observability
Responsibilities:
- Works on all stages of the software development life cycle (SDLC).
- Develops, codes, tests, and debugs software and applications using Java.
- Designs features and makes improvements based on user experience data.
- Completes unit testing to identify and fix programming errors.
- Uses common testing and software documentation tools.
- Writes software documentation guides.
- Collaborates with other members of the software development team.
JD:
As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
Responsibilities:
- You solve problems at their root, stepping back to understand the broader context.
- You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
- You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
- You recognise and use design patterns to solve business problems.
- You understand how operating systems work, perform and scale.
Requirements:
- You write high quality, maintainable, and robust code.
- You recognise and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
- You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
- Bachelors or Masters in Computer Science or relevant technical field.
- Experience in software development and full product life-cycle.
- Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
- Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
- Proficiency in SQL and data modeling.
- Experience with Android framework and internals
- Experience with AOSP (Android Open Source Project)
- Port AOSP to new architecture
- Port AOSP to new platform
- Experience with Linux Kernel drivers
- Port AOSP to new device / chipset
- Good understanding of HAL and device drivers
- Experience with Android SDK, NDK, JNI and IPC/Binder mechanisms
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This hiring is for B2B International Voice Process
Shift: US Shift (Night)/ UK andaustralia shift(Morning)
• English Fluency Must
• Must have website selling experience in International BPO
Experience Required: minimum 6 months in Website Selling
Thank you,
Aryston web solution.













