Director - Finance

Job Title: Assistant Manager - Finance

Andheri East

Job Responsibilities:

 Preparation Financials: Ensuring accurate and timely preparation of the financial statements

as per Indian Accounting Standards (Ind AS) and consolidation.

 Monthly Finance MIS: Preparing monthly Management Information System (MIS) reports to

track financial performance.

 Quarterly Results: Compiling and presenting financial results to meet quarterly reporting

deadlines.

 Annual Report Preparation: Managing the preparation and review of the company’s annual

report, ensuring compliance with statutory requirements.

 Taxation: preparation of Tax Audit Report and filing of Income Tax returns, TDS Returns.

Preparing data of Income tax assessments.

 Indirect Tax: preparation and filing of GST returns

Key Qualifications:

 Educational Requirements: Commerce graduate/postgraduate (B.Com/M.Com) or CA

Intermediate or ICWAI.

 Experience: Minimum 7 to 10 years of experience in a finance or accounting role.

 Preferred Experience: Experience in a listed company is highly desirable.

 Technical Skills: Strong understanding of Ind AS, accounting principles, and commercial

knowledge.

 Software Skills: Proficiency in Oracle NetSuite, Tally, MS Excel, Word, MS Power Point.

Key Competencies:

 Expertise in Ind AS and experience with financial statement preparation in compliance with

these standards.

 Strong analytical and problem-solving skills, especially in financial reporting and statutory

compliance.

 Excellent attention to detail and organizational skills to manage monthly, quarterly, and

annual financial cycles.

 Ability to work effectively with cross-functional teams, including Auditors and Management.

Preferred Qualities:

 Candidates with exposure to a listed company will be preferred due to familiarity with

compliance and reporting standards for publicly traded companies.

 Hands on experience of NetSuite Oracle ERP.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Experience: Mobile testing (both Android & iOS).

Technical Skills:

Strong in debugging.

Well-versed with API level validation from logs.

Familiar with database-level validation and queries.

Experience in backend testing and understanding of service interactions.

Testing Coverage:

Capable of designing end-to-end test cases.

Strong in negative, edge-case, and performance scenarios coverage.

Process Knowledge:

Familiar with Agile ceremonies (Grooming, Sprint Planning, Retrospective) and QA roles and responsibilities.

Can contribute effectively in bug triage and RCA discussions.

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or a relevant field

Responsibilities:

· Excellent knowledge of all leading social media platforms such as, Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of Adobe Photoshop/ Illustrator and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.