Digital Marketing Trainer

Job Title : Lead – Monitoring

Experience : 8.5 to 14 Years

Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)

Work Mode : 5 Days Working

Department : Digital IT – Infrastructure & Services

Joining : Immediate to 15–20 days (Buyout option available)

Role Summary :

We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.

This is a hands-on, non-admin role focused on engineering and automation, not infra administration.

Mandatory Skills :

Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting

Location Preference :

• Candidates from Delhi NCR preferred.
• Open to North India candidates willing to relocate to Gurgaon.
• Remote work is not available.

Key Responsibilities :

• Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
• Design and manage cloud & synthetic monitoring (Azure/AWS).
• Drive incident resolution and minimize downtimes.
• Build scalable, automated monitoring solutions (Python/PowerShell).
• Create and maintain dashboards, KPIs, reports.
• Collaborate across teams and lead monitoring practices.
• Mentor junior team members, ensuring knowledge sharing.

Good to Have :

• Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
• Experience with cloud cost optimization, performance trend analysis.

Note :

• Admin-only profiles are not suitable.
• Strong Azure platform knowledge is essential.

Job Title: Key Accounts Executive

Department: Sales

Location: As per assigned territory.

Experience: 2-3 Years (In similar industry)

Reporting To: Area Sales Manager.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Key Accounts Executive will manage assigned hospitals and key accounts to drive lead generation and sales through effective counselling of expectant parents. The role focuses on doctor and hospital engagement, client presentations, promotion of services, CRM-based reporting, and relationship management to ensure consistent business growth from designated accounts.

Key Areas of Responsibility:

• Manage and service assigned hospital(s) as key accounts.

• Counsel pregnant women at hospitals to generate leads and conduct presentations.

• Call expectant mothers/fathers to schedule free presentations at hospitals or residences.

• Meet prospective clients at their preferred location and deliver laptop-based presentations.

• Engage with doctors, hospital administrators, and staff to update them on stem cell banking concepts and services.

• Promote and sell newly launched services to the target audience.

• Track and report daily activities, leads, and follow-ups through CRM on a daily basis.

• Share competitor insights and relevant market information with the reporting manager.

• Maintain strong relationships with existing clients to generate referrals.

• Ensure regular interaction with doctors of assigned hospitals to strengthen account presence.

Qualification, Experience & Skills:

• Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.

• 2-3 Years; experience in sales or relationship management within the pharmaceutical or healthcare industry preferred.

• Strong communication, counselling, and interpersonal skills.

• Ability to understand client needs and translate them into effective solutions.

• Proactive, problem-solving, and customer-focused approach.

• Ability to work collaboratively with internal teams and hospital stakeholders

Strong B2B Tech Sales profiles

Mandatory (Experience 1): Must have a minimum 4+ YOE in B2B SaaS / Enterprise Tech sales, preferably in ERP, CAD, or Factory Automation tools.

Mandatory (Experience 2): At least 3+ YOE selling ERP solutions or CAD Softwares.

Mandatory (Experience 3): Proven track record in offline / field sales and experience in selling complex solutions.

Mandatory (Tools): Proficient in CRM systems (HubSpot, Zoho, Salesforce, etc.) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, etc.)

Mandatory (Company): Experience in B2B SaaS Product companies or IT/Tech Services companies.

Mandatory (Note 1) - Total experience should not be more than 7 Years.

Mandatory (Note 2) - Overall Expected CTC should not be more than

Strong UI / Product / Visual Designer Profile (Not UX-focused)

Mandatory (Experience 1) – Must have 2+ Years of hands-on experience in UI / Product / Visual Design, with strong exposure to web and mobile app design (from concepting, wireframes, prototypes to final UI).

Mandatory (Portfolio) – Must have a strong visual/UI design portfolio showcasing product, web, and app UI work with clear emphasis on visual hierarchy, interaction detail, color, and layout.

Mandatory (Tools) – Proficiency in Figma, Adobe XD, FigJam, Photoshop, Illustrator (knowledge of Sketch, Axure, Zeplin is a plus).

Responsibilities include: 

• Convert the machine learning models into application program interfaces (APIs) so that other applications can use it
• Build AI models from scratch and help the different components of the organization (such as product managers and stakeholders) understand what results they gain from the model
• Build data ingestion and data transformation infrastructure
• Automate infrastructure that the data science team uses
• Perform statistical analysis and tune the results so that the organization can make better-informed decisions
• Set up and manage AI development and product infrastructure
• Be a good team player, as coordinating with others is a must

Key Responsibilities:

1.    Development, integration and testing of embedded software in the Embedded Linux RTOS

2.    Integrate Application based on Adaptive AUTOSAR Platform

3.    Contribute for Architecture, Detailed design, programming in C++ (11/14/17)

4.    Perform Unit, Integration Tests of developed Application

5.    Detail oriented systematic problem-solving approach in the embedded software.

6.    Debug embedded software on hardware platforms for issue identification and resolution

Minimum qualification criteria:

1.    Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field

2.    2+ years of experience in software development in C or C++

3.    2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.