Business Analyst -Banking Domain

Service Now SecOps Developer

Shift: 2:00 to 11:00 PM IST \ Remote

 Key Skills –  

ServiceNow SecOps Expertise – Implementation/integration and customization support. (Not just admin or cursory experience) , Scripting & Integration Proficiency, Security Operations & Incident Management Knowledge.

ServiceNow Certification:

Must hold SN Certifications – must hold Development or Implementation related cert. (CAD, CIS etc, not just CSA)

Strong preference for CIS – Security Incident Response (SIR) and/or CIS – Vulnerability Response (VR) certifications.

Skills and Experience Requirements:

•  5–7 years of ServiceNow development experience, including 2–3 years with SecOps modules (SIR and VR).

•  Proficient in ServiceNow development including scripting (JavaScript, Glide), UI customization, and REST/SOAP integrations.

•  Strong understanding of security operations, incident response processes, and vulnerability management.

•  Experience with third-party tool integrations relevant to security operations.

•  Familiarity with CMDB, ITSM, and ITIL best practices.

Skills and Certifications

•  Certified Implementation Specialist – Security Incident Response (SIR)

•  Certified Implementation Specialist – Vulnerability Response (VR)

•  ServiceNow Certified Application Developer

•  ServiceNow certifications - Service Now System Administrator CSA. 

•  ITIL v3 or v4 Foundation Certification

1. Answer and direct phone calls, emails, and other correspondence.
2. Prepare and purchase orders, invoices.
3. Review and process customer orders received through various channels (email, online, phone).
4. Verify order details, including product specifications, quantities, pricing, and delivery instructions.
5. Coordinate with the sales, warehouse, and logistics teams to ensure orders are fulfilled in a timely manner.
6. Communicate with customers to confirm order details, delivery schedules, and any changes or issues.
7. Respond to customer inquiries regarding orders, billing, and payments. 

• Qualifications : Graduation in any field
• Experience: 2-3 years of experience in billing, order processing, or a related role. Experience with Tally & Excel is must. 

 Acquiring new potential Kirana customers in the assigned geography.

·         Generating profitable sales from new customers and sales growth from existing customers.

·         Promoting private labels and selective offers to customers timely.

·         Maintaining accurate records and planning the numbers, both customer wise and category wise, and meeting them timely.

·         Drafting LOI/Agreements with registered customers.

·         Reviewing sales performance

·         Should be ready for Field Job and hold good relation with Kirana Shops

·         Having an in-depth knowledge of B2B Sales (Kirana Sale) from Retail Industry

·         Managing relationships with key retail outlets

·         Addition of New prospective outlet in the System

·         To control and monitor Margin

·         Should know the price of SKUs of competitors

·         Organising sales visits basis the beat plan to the customers

·         Pitching categories and brands for sales to the customers

·         Establishing new business by ensuring new customer acquisition and activation

·         Maintaining accurate records of the customer base to be chased

·         Attending daily briefings to stay updated on the development plans

·         Reviewing sales performance

·         Negotiating with the customers and exploring cross selling opportunities to get maximum profitability

·         Aiming to achieve monthly and annual targets

Role- Node.js Developer/Senior Node.js Developer

Job description:

- (Nodejs, Express), MySQL, Postgre SQL
- Working experience of GIT
 - Well-versed and experienced with unit testing, code coverage.
- Well versed with SOILD design principles and its application
- Good to have – some experience with Azure DevOps and/or azure functions.
- Good knowledge of designing and writing restful API.

Rapido is India’s largest bike taxi player focused on solving the first and last mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheeler are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4-wheelers.We have operations in close to 100 cities and are the undisputed market leader in this space. Growing close to 500% year-on-year, we have ambitious targets set for ourselves in the future as well.

What you will do :   

We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented.

Should have experience in data modelling, distributed system design, Microservice architecture and communications protocol and is passionate about writing code and the art of management

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience on software development and be able to manage complex programs. Overseeing development and implementation of programs. Providing technical leadership and support to software development teams. Your goal will be to ensure our internal IT framework operates properly.

Responsibilities:

• Understand company needs to define system specifications
• Plan and design the structure of a technology solution
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Oversee assigned programs (e. g. conduct code review) and provide guidance to team members
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Monitor systems to ensure they meet both user needs and business goals

Requirements:

• Proven experience as a Technical Architect
• Hands-on experience with software development and system administration
• Understanding of strategic IT solutions
• Experience in project management and service-oriented architecture (SOA)
• Knowledge of selected coding languages (e. g. JavaScript, Java)
• Familiarity with various operating systems
• Experience in cloud technologies
• Excellent communication skills
• Problem-solving aptitude
• Organisational and leadership skills

Role Competencies:

• Proven work experience as a Back-end developer.
• Hands on experience with programming languages like Java/NodeJS/Golang, JavaScript, Familiarity with Git,
• Database (SQL/Mysql/NO SQL).Good to have Kafka/queuing/messaging system.
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Strong knowledge of design principles, user interfaces, web standards and usability.

Functional Behavioral:

• Excellent analytical and time and people management skills.
• Teamwork skills with a problem-solving attitude.

• To act as Primary Point of Contact for transferees
• To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
• Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
• Receive all newly booked initiations.
• Contact transferee immediately upon receipt of new initiation.
• Reply to e-mails and inquiries within 4 working hours.
• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
• Provide regular updates to the Line Manager with regard to the status of service delivery.
• Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
• Ensure all transferee records in databases are kept updated and complete at all times.
• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
• Provide information for reports in a timely manner when requested.
• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
• Ensure timely updates of Job Log Sheets for each month.
• Ensure timely and accurate invoicing/ billing.
• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

• Very good written and spoken English. Knowledge of foreign languages highly desirable.
• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
• Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
• Good organizational and time management skills.
• Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
• Willingness to learn new skills to be able to work productively.
• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
• Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
• Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

Experience Level – 3 to 5 years

Responsibilities

• Review and analyze system specifications.
• Collaborate with team to develop effective strategies and test plans.
• Execute test cases (manual or automated) and analyze results.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Report bugs and errors to development teams
• Help troubleshoot issues.
• Conduct post-release/ post-implementation testing.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Skillset

• Familiarity with Agile frameworks
• Ability to document and troubleshoot errors.
• Working knowledge SQL
• Excellent communication skills
• Attention to detail.
• Analytical mind and problem-solving aptitude
• Strong organizational skills

Must Have

• Experience in UFT
• Jmeter is an added advantage.
• API testing experience
• ISTQB Certification