Business Analyst -Banking Domain

Candidate should have a consultative approach not just pre sales call approach. 

2. Must be from B2B SAAS, MarTech or SalesTech but product based company only

3. Should be able to prepare pitch decks for the clients

4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role

5. Solid technical foundation with the ability to explain complex concepts clearly

6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively

7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable

Preferred companies to find candidate for this role - Cvent, Bizzabo, Airmeet, Hubilo, Hopin, vFairs, ON24, Goldcast, Webex Suite, BigMarker, Stova, Splash and EventMobi.

Job Role: Profile Data Setup Analyst

Job Title: Data Analyst

Location: Vadodara | Department: Customer Service |

Experience: 3 - 5 Years

Job Overview

A company, we’ve been transforming the window and door industry with intelligent

software for over 40 years. Our solutions power manufacturers, dealers, and installers globally,

enabling efficiency, accuracy, and growth. We are now looking for curious, data-driven professionals

to join our mission of delivering world-class digital solutions to our customers.

Job Overview

As a Profile Data Setup Analyst, you will play a key role in configuring, analysing, and managing product

data for our customers. You will work closely with internal teams and clients to ensure accurate,

optimized, and timely data setup . This role is perfect for someone who

enjoys problem-solving, working with data, and continuously learning.

Key Responsibilities

• Understand customer product configurations and translate them into structured data using

Windowmaker Software.

• Set up and modify profile data including reinforcements, glazing, and accessories, aligned with

customer-specific rules and industry practices.

• Analyse data, identify inconsistencies, and ensure high-quality output that supports accurate

quoting and manufacturing.

• Collaborate with cross-functional teams (Sales, Software Development, Support) to deliver

complete and tested data setups on time.

• Provide training, guidance, and documentation to internal teams and customers as needed.

• Continuously look for process improvements and contribute to knowledge-sharing across the

team.

• Support escalated customer cases related to data accuracy or configuration issues.

• Ensure timely delivery of all assigned tasks while maintaining high standards of quality and

attention to detail.

Required Qualifications

• 3–5 years of experience in a data-centric role.

• Bachelor’s degree in engineering e.g Computer Science, or a related technical field.

• Experience with product data structures and product lifecycle.

• Strong analytical skills with a keen eye for data accuracy and patterns.

• Ability to break down complex product information into structured data elements.

• Eagerness to learn industry domain knowledge and software capabilities.

• Hands-on experience with Excel, SQL, or other data tools.

• Ability to manage priorities and meet deadlines in a fast-paced environment.

• Excellent written and verbal communication skills.

• A collaborative, growth-oriented mindset.

Nice to Have

• Prior exposure to ERP/CPQ/Manufacturing systems is a plus.

• Knowledge of the window and door (fenestration) industry is an added advantage.

Why Join Us

• Be part of a global product company with a solid industry reputation.

• Work on impactful projects that directly influence customer success.

• Collaborate with a talented, friendly, and supportive team.

• Learn, grow, and make a difference in the digital transformation of the fenestration industry.

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
• 
  

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Sr Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

About the Role

We are looking for a skilled and motivated Senior Software Developer to join our team responsible for developing and maintaining a robust ERP solution used by approximately 400 customers and more than 30000 users worldwide. The system is built using C# (.NET Core), leverages SQL Server for data management, and is hosted in the Microsoft Azure cloud.

This role offers the opportunity to work on a mission-critical product, contribute to architectural decisions, and help shape the future of our cloud-native ERP platform.

Key Responsibilities

• Design, develop, and maintain features and modules within the ERP system using C# (.NET Core)
• Optimize and manage SQL Server database interactions for performance and scalability
• Collaborate with cross-functional teams, including QA, DevOps, Product Management, and Support
• Participate in code reviews, architecture discussions, and technical planning
• Contribute to the adoption and improvement of CI/CD pipelines and cloud deployment practices
• Troubleshoot and resolve complex technical issues across the stack
• Ensure code quality, maintainability, and adherence to best practices
• Stay current with emerging technologies and recommend improvements where applicable

Qualifications

• Curiosity, passion, teamwork, and initiative
• Strong experience with C# and .NET Core in enterprise application development
• Solid understanding of SQL Server, including query optimization and schema design
• Experience with Azure cloud services (App Services, Azure SQL, Storage, etc.)
• Ability to utilize agentic AI as a development support, with a critical thinking attitude
• Familiarity with agile development methodologies and DevOps practices
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and communication skills
• Master's degree in Computer Science or equivalent; 5+ years of relevant work experience
• Experience with ERP systems or other complex business applications is a plus

What We Offer

• A chance to work on a product that directly impacts thousands of users worldwide
• A collaborative and supportive engineering culture
• Opportunities for professional growth and technical leadership
• Competitive salary and benefits package

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Job Description:

• Very good Core Java programming skills, with 7+ years of experience, of which 3 - 4 in core
• development programs.
• Expertise on Agile and Build (Jenkins/GIT/Continuous Integration)
• Rich experience in software development SDLC - Requirements, Analysis,
• coding, review process, build and test.
• Fair understanding Linux fundamentals
• Solid understanding of object-oriented programming
• Good English comprehension and communication skills, both oral and written,
• Ability to write routine business correspondence, and technical notes
• Strong customer service orientation, proactive in updates/blockers