Digital Marketing Executive

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

• Strong Creative Director or Design Lead profiles
• Mandatory (Experience 1) -Must have minimum 10+ YOE in Visual / Graphic Design, Branding and Marketing Campaigns
• Mandatory (Experience 2) - Must have strong experience in Brand campaigns for Consumer Electronics / Durable products (like Smartphones, Smart Watch, Consumer Electronics) Or Automobile Brands - Read clients / brands worked for
• Mandatory (Experience 3) - Must be a Design focused profile, not copywriting focused
• Mandatory (Experience 4) - Must be managing a Creative team currently (Lead or Above in Current role)
• Mandatory (Portfolio) - Very Strong portfolio of Visual Design / branding works for Physical Consumer Products (Candidate should demonstrate strong portfolio evidence of creative direction, with competency in ideation, visualization, and Design)
• Mandatory (Company) - Consumer Electronics Brands OR Top Advertising Companies (Eg- Oglivy, McCann, Glitch, FoxyMoron etc)

Job Title: HR Manager

Location: Pamposh Enclave, Greater Kailash -1, New Delhi

Job Description:

We are looking for an experienced HR Manager to oversee all aspects of human resources practices and processes at Advanced Hair Studio. The HR Manager will play a pivotal role in attracting, retaining, and developing top talent while ensuring compliance with HR policies and regulations.

Responsibilities:

1. Recruitment and Talent Acquisition:

• Collaborate with department heads to identify staffing needs.
• Manage the end-to-end recruitment process, including job postings, candidate screening, interviewing, and selection.
• Develop and nurture strong relationships with recruitment agencies and networks.

1. Employee Relations:

• Act as a point of contact for employee concerns and inquiries.
• Manage disciplinary matters, including investigations, and enforce company policies and procedures.
• Foster a positive and inclusive work culture.

1. Training and Development:

• Design and implement training programs to enhance employee skills and performance.
• Identify and address skills gaps within the organization.
• Monitor training effectiveness and provide ongoing support.

1. Compensation and Benefits:

• Administer and update the company's compensation and benefits programs.
• Conduct salary surveys to ensure competitive pay practices.
• Address compensation-related queries and issues.

1. HR Policies and Compliance:

• Develop and enforce HR policies and procedures in compliance with applicable laws and regulations.
• Stay updated with labour laws and regulations, ensuring company-wide compliance.
• Understanding and implementation of POSH regulations.

1. Performance Management:

• Oversee the performance appraisal process.
• Provide guidance to managers on performance improvement and development plans.

1. Employee Engagement:

• Organize and support employee engagement initiatives and events.
• Cultivate a positive and inclusive work environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience as an HR Manager or in a similar role.
• Strong knowledge of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Effective problem-solving and conflict-resolution abilities.
• Proficiency in HRIS and Microsoft Office Suite.
• High level of discretion and integrity.
• Certification in HR (e.g., SHRM, HRCI) is a plus.

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 About Hummingbird

 Hummingbird is a WordPress and Adobe Commerce (Magento) services company that builds and maintains world-class e-commerce solutions for businesses worldwide. We specialise in crafting scalable, secure, and high-performing websites using cutting-edge technologies.

 Role Overview

  We are seeking an experienced Technical Learning & Development Manager to design,   implement, and manage training programs for both fresher recruits and existing technical employees. The role demands a strong blend of technical expertise, instructional design ability, and leadership skills to foster a culture of continuous learning and upskilling.

Key Responsibilities

1. Technical Training Strategy & Execution

• Develop and implement end-to-end technical training programs for developers, designers, and QA engineers.
• Align training initiatives with business goals and project requirements.
• Manage onboarding and upskilling programs for new hires and existing teams.

2. Content Development & Curation

• Create and maintain technical course materials, documentation, and learning modules.
• Regularly review and update existing content to ensure accuracy and industry relevance.
• Develop interactive learning resources such as tutorials, coding exercises, and videos.

3. Mentorship & Guidance

• Provide technical mentorship to trainees and team members.
• Facilitate code reviews, technical discussions, and hands-on workshops.
• Track and support individual learning progress and performance.

4. Evaluation & Reporting

• Design and manage assessments to evaluate learning effectiveness.
• Analyse training outcomes and prepare performance reports for leadership.
• Recommend improvements and advanced learning paths based on evaluation results.

5. Collaboration & Leadership

• Work closely with project managers, technical leads, and HR to identify training needs.
• Supervise L&D specialists and interns for smooth execution of training initiatives.
• Stay updated with new technologies and propose training on emerging tools and frameworks.

Required Skills & Experience

• Bachelor’s degree in Computer Science, IT, or related discipline (Master’s preferred).
• 3+ years of experience in technical training, software development, or IT program management.
• Strong understanding of programming languages, web technologies, and development frameworks (e.g., PHP, ReactJS, WordPress, Magento,  etc.).
• Experience designing and delivering technical learning programs.
• Excellent communication, facilitation, and people management skills.
• Familiarity with Learning Management Systems (LMS) or e-learning tools is a plus.

Roles and Responsibilities

§ Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

§ Tracking and reporting on social media responses by analyzing traffic to the site

§ Update our social media pages with compelling company news, events, celebrations or solutions and services

§ Respond to questions and comments on our social media pages in a timely and accurate manner

§ Maintaining a visible online on social media presence and adhering to the marketing goals

§ Increasing the company's awareness and readership by using relevant advertising techniques

§ Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

§ Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

§ To create a range of engaging digital content such as Marketing and      

 Promotional videos and Reels to be used across a variety of online

 platforms and social media channels.

§ To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

§ Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

§ Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

§ Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

§ Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

§ Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

§ Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

§ Continuously discover and implement new editing technologies and      industry best practices to maximize efficiency

§ Requirements and skills

§ 3+ years of solid experience in digital content marketing or related fields

§ Excellent written and oral Communication skills

§ The ability to create original web content with images or videos

§ Proven work experience as a Social Media content writer or a similar role

§ Hands-on experience using various social media platforms to advertise

§ Proven record of excellent writing demonstrated in a professional portfolio

§ Ability to work independently with little or no daily supervision

§ Working knowledge of SEO, analytics tools, and keyword research

§ Strong research skills and the ability to synthesize complex information into clear and concise content

§ Creative thinking and the ability to generate innovative ideas

Responsibilities:

• Design and produce high-quality graphics for digital and print materials, including websites, social media, advertisements, brochures, and presentations.
• Collaborate with the marketing and product teams to develop creative concepts and design solutions that align with our brand identity.
• Create and maintain brand guidelines to ensure consistency across all visual communications.
• Develop visually appealing layouts and graphics for email campaigns, landing pages, and other online marketing materials.
• Stay updated with the latest design trends, tools, and technologies to continuously improve design quality.

• Translation of complex functional requirements into technical requirements
• Design, develop and maintain complex systems using best of the breed development practices and technology.
• Responsible for the overall software development life cycle.
• Delivery of High Quality & Scalable systems and applications with a sharp focus on timelines.
• Being on the lookout for bettering the software engineering practices and tools within the organization
• Collaboration with other stakeholders to provide robust and well-rounded solutions
• Report on the status of product delivery and quality to management, customer support and product teams.

• Experience of 5+ years in designing & developing highly scalable, performant web applications
• Strong programming, debugging, and problem-solving skills
• Strong Computer Science Fundamentals (Data structures and Algorithms)
• Sound understanding of object-oriented programming and excellent software design skills.
• Good experience of Restful services using Java Springboot
• Strong understanding of database design and SQL (PostgreSQL / MySQL) development
• Good to have knowledge of NoSQL technologies like Redis, MongoDB, Cassandra or any other NoSQL database
• Knowledge of design patterns and good to have experience of large-scale applications
• Should have experience in Apache Kafka, RabbitMQ, SQS or other Queueing systems.
• Experience of working with Amazon Web Services (AWS), Google Cloud Computing (GCP) would be considered as an advantage
• Experience of developing with Serverless Model will be an advantage.