Digital Marketing Executive

Required Skills for the Java role :

• Experience in Core Java, CXF, Spring.
• Experience in spring boot, microservices.
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database
• Good knowledge of multi-threading and high volume server side development
• Experience in sales and trading platforms in investment banking/capital markets
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
• Bachelor's/Master’s degree in Computer Science or related field from a top-tier institute (IIT, NIT, BITS, etc.).

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Qualification / Requirement

.       4-12 years core development experience in VisionPLUS product in

credit card processing domain

.       Exposure to VMx / WNGSFM is required

.       Strong hands-on working knowledge in CMS/FAS module

.       Strong knowledge of CICS

.       Should have strong knowledge of VisionPLUS online architecture and troubleshooting experience in online area

.       Should be experienced in z/OS Software Change Management tools - Endevor and Changeman

.       Experience in design and development of medium complexity problems

.       Good knowledge and experience of DevOps & Agile discipline

Strong interpersonal and communications skills

We are looking for a Flutter Developer to build and enhance our mobile application for Android and iOS. You will be responsible for developing a high-performance, user-friendly, and scalable app that delivers a seamless experience for travelers and property owners.

Key Responsibilities:

• Develop, test, and deploy Homly’s mobile application using Flutter.
• Optimize the app for performance, responsiveness, and smooth UI/UX.
• Integrate APIs, Firebase, payment gateways, and other third-party services.
• Work closely with designers and backend developers to ensure seamless functionality.
• Fix bugs, enhance app features, and ensure smooth navigation using GoRouter.
• Implement state management using Provider, Riverpod, or Bloc.
• Write clean, maintainable, and scalable code following best practices.

We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.

BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.

Take a glance about the industry and our journey to know us better.

Responsibilities

• Understand the experience brief communicated by the product team
• Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
• Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
• Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
• Develop UI mockups and interactive prototypes the team and client can interact with and test
• Identify and correct UI and UX issues/bugs
• Be the lighthouse of the team in terms of UX and UI best-practices
• Deliver designs catered to each stage of the project lifecycle
• Collaborate with the dev team
• Run tests and maintenance actions
• Deliver and adapt swiftly

Requirements

• 3+ years experience in app design both UX & UI
• Sharp eye for functional and efficient UX
• Ability to do design walkthrough with the client and PM
• Experience with tools such as Sketch, Invision, Zeplin, Abstract
• Understand platform design guidelines and follow them in designs

BitClass launches campus on the Internet for new-age skills, networking & more

Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.

https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37

Office Location: Goregaon Mumbai

Position description:

2+ years of experience on web technologies & React Native.

Primary Responsibilities:

• Coding and debugging pure working closely with Technical Lead/Project Manager to ensure development timelines are met
• JavaScript, polyglot and multi-lingual applications
• Contribute with ideas to improve system design or streamline product delivery
• Working with challenging applications involving Real Time Data
• Working on different platforms including the usage of the Native SDKs provided on JavaScript

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.