Digital Marketer

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development.

• working knowledge of Kafka

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts.

Job Description: Software Engineer - Fresher (Java Proficiency)

Location: Pune

Company: AdElement Media Solutions Pvt. Ltd.

About Us

We are a leading Ad Tech company revolutionizing the digital advertising landscape through innovative and impactful solutions. Join us in shaping the future of advertising technology.

Role Overview

As a Software Engineer - Fresher, you will play a crucial role in developing, optimizing, and maintaining high-performance applications. This is an opportunity to learn and contribute to cutting-edge ad tech solutions while building a solid foundation for your career.

Key Responsibilities

• Develop and maintain high-performance software applications using Java.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Debug, test, and optimize systems for maximum performance and reliability.
• Stay updated with emerging technologies and trends in the ad tech domain.

Qualifications

• Education: Bachelor’s degree in Computer Science or a related field from premier institutes such as IITs, NITs, MIT, or other reputed government colleges.
• Technical Skills:
• Strong Java proficiency with a solid understanding of Object-Oriented Programming (OOP) and design patterns.
• Basic knowledge of SQL and relational databases.
• Familiarity with version control systems like Git.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Ability to work in a collaborative team environment.

Good-to-Have Skills

• Understanding of ad tech concepts, such as ad servers, Real-Time Bidding (RTB), and programmatic advertising.
• Basic knowledge of web development technologies (HTML, CSS, JavaScript).
• Exposure to cloud platforms like AWS or Azure.

What We Offer

• Opportunity to work with cutting-edge technologies in a dynamic industry.
• Comprehensive training and mentorship to help you excel in your career.
• Competitive salary and benefits.
• A vibrant and inclusive work culture that fosters innovation and growth.

How to Apply

If you're passionate about technology and eager to start your career in the dynamic world of Ad Tech, we’d love to hear from you! Send your application to [your email/website link] and take the first step toward an exciting journey with us.

Join us and be a part of the Ad Tech revolution!

As a Senior Scrum Master at AVIZVA, you will be the proud skipper of

project-level Scrum Ceremonies. You will act as a bridge of dialogue

between the Scrum Team and other important stakeholders. You will not

just spot and voice the potential hiccups in your team’s progress, but you

will build solid safeguards by joining forces both within and beyond the

team

As an ambassador of Scrum principles and values, you will coach your

team to be a devoted Scrum follower. You will master the project scope

curriculum and learn the program goal basics. You will team-up with the

Product Owner and make sure that the product backlog is always up to

the minute. You will be the face of your Scrum team in cross-team

dependency reviews.

Job Responsibilities

• Acquire a holistic overview of all ongoing projects, initiatives within the

program, thoroughly understanding assigned projects' objectives,

scope, and business alignment while identifying significant cross-team

dependencies.

• Act as the custodian of Scrum practices and processes, leading the

Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,

Sprint Retrospective) effectively and aligning them with team goals.

• Mentor the team on Agile practices, Scrum principles, product vision,

and scope, empowering them to develop a shared sense of ownership

and continuous improvement.

• Monitor project progress, provide timely feedback, and drive clear and

transparent communication within the team and with external

stakeholders.

• Identify technical and people-centered risks/roadblocks that may hinder

progress, collaborating with stakeholders to define and proactively

mitigate risks, enabling the team to focus on core tasks.

• Assist the Product Owner in refining and maintaining a visible,

transparent product backlog by estimating story points and utilizing

insights from standup meetings.

• Represent the team in weekly Scrum of Scrums meetings, presenting

detailed reports on progress, achievements, and alignment with project

goals.

• Attend PI Planning events, driving clear communication on workflow

alignment and dependencies with multiple stakeholders of the Agile

Release Train.

• Assume a proactive approach in eliminating the risk in question thus,

enabling the team to stay focused on their core tasks.

Skills & Qualifications

• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master

or in Agile project management roles, exhibiting mastery in guiding

teams to successful project outcomes.

• Proficiency in facilitating Scrum events such as Sprint Planning, Daily

Standups, Sprint Review, and Sprint Retrospective, ensuring effective

collaboration and productivity.

• Extensive hands-on expertise in utilizing Agile project management

tools, particularly Jira, for comprehensive planning, tracking, and

execution of Agile projects. Strong emphasis on hands-on experience in

Jira automation.

• Deep understanding and application of Agile estimation techniques like

Story Pointing and Planning Poker, fostering accurate project planning

and delivery.

• Expertise in utilizing advanced project scheduling tools like Advance

Roadmap and PI Planning Tools such as Team Board Post Scheduler,

enabling strategic project planning and execution.

• Familiarity with SaFe methodology, providing added advantage in

orchestrating large-scale Agile initiatives.

• Proactive and enthusiastic approach to learning and adapting to new

methodologies, staying abreast of industry trends and best practices.

Expert level of knowledge in Kanban practices and strong understanding

of Lean principles.

• Strong analytical skills and proactive problem-solving ability, adept at

mitigating risks and prioritizing tasks for efficient project delivery.

• Bachelor’s or Master’s degree in Computer Science or related field

preferred, underpinning theoretical knowledge with practical experience.

• Demonstrated leadership in taking ownership of tasks and driving well-

informed decision-making through a solutions-oriented mindset,

fostering transparency and collaboration within the team.

Someone who has prior experience in Product Analytics/Marketing Analytics/Growth Analytics/Consumer analytics domain.

Has the ability to define success metrics for different initiatives or campaigns, drive ROI analysis & provide recommendations.

Strong analytics acumen and problem solving skills.

Good understanding of Clickstream/App events data, ability to build and understand user journeys across platforms.

Understanding of LTV modelling

Strong SQL skills and comfortable with python programming.

Basic knowledge of different regression models & clustering techniques.

Java

Mandatory:

1. Strong expertize in Java/J2EE(4-7 years of experience)
2. Strong  expertize in Microservices, SpringBoot
3. Java including multithreading and concurrency

Preferred skills :

1. Experience in  Virtualization, SDN, NFV, Yang, Netconf
2. Good Knowledge on Networking
3. Multithreading and concurrency

• 6+ years of experience working with MongoDB or other NoSQL databases.
• Maintain and configure MongoDB (developer)
• Keep clear documentation of the database setup and architecture.
• Backup and Disaster Recovery management.
• Adept with all the best practices and design patterns in MongoDB for designing document schemas.
• Good grasp of MongoDB’s aggregation framework.
• Ensure that the databases achieve maximum performance and availability.
• Design indexing strategies.
• Configure, monitor, and deploy replica sets.
• Should have experience with MongoDB Atlas.
• Should have minimum experience with development and performance tuning.
• Create roles and users and set their permissions.
• Excellent written, verbal communication skills and critical thinking skills