Finance Analyst-Looking for CA folks with Broking industries

Job Title: PROJECT COORDINATOR

Job Type - Full Time

Location – Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. The role involves collaborating with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1.   Customer Data and Project Management:

·        Effectively manage customer data and all the related information.

·        Ensure accurate documentation and organization of work flow details.

·        Collaborate with the Design team for creating mockups and visuals.

·        Communicate design concepts and seek customer approval via email correspondence.

2.   Development and Progress Tracking:

·        Liaise with the Development team to facilitate smooth task flow.

·        Monitor and track work progress, ensuring adherence to timelines.

·        Verify websites to ensure alignment with customer requirements.

3.   Testing and Quality Assurance:

·        Coordinate with the Testing Department to assess task status and identify bugs.

·        Collaborate with team members to address and resolve identified issues.

·        Ensure rigorous testing to maintain high-quality website deliverables.

4.   Customer Engagement and Feedback:

·        Deliver beta versions of websites to customers for review and feedback.

·        Collaborate with team members to implement customer-suggested changes to beta websites.

·        Act as a point of contact for customer feedback and promptly address their concerns.

·        Need to communicate with customers over email for their concerns and changes

5.   Website Deployment and Live Process:

·        Manage the transition from beta to live website by following customer approvals.

·        Oversee the live website deployment process, ensuring a seamless transition.

·        Implement customer-requested changes post-approval, ensuring a polished final product.

6. Product Management:

·        Effectively manage and Upload customer and vendor product information.

·        Collaborate with the team to ensure accurate representation of products on the website.

·        Update and maintain product details to provide up-to-date information to customers.

7. Website Maintenance and Continuous Improvement:

·        Facilitate day-to-day website changes and improvements to enhance user experience.

·        Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

·        Good to have IT background.

Experience:

·        2 to 3 years of experience as a Project Coordinator role.

·        Experience in IT sector is must.

Skills:

·        Clearly articulate ideas and project requirements.

·        Foster open and transparent communication within the project team.

·        Prioritize tasks and manage time efficiently.

·        Handle multiple tasks simultaneously without compromising quality.

·        Be proactive in identifying potential problems and addressing them promptly.

·        Navigate unforeseen challenges with flexibility and resilience.

·        Ensure accuracy in project documentation and data management.

How to Apply:

Kindly send your updated resume

Contact us:

Avalon Solutions Pvt. Ltd.

PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP

www.AvalonSolution.com

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

• ASP.Net
• MVC
• Web Services, WCF & Web API
• SQL Server 
• C#
• Angular (4 & above)
• JavaScript, HTML5, CSS3

Job Overview

We are looking for a Data Engineer to join our data team to solve data-driven critical

business problems. The hire will be responsible for expanding and optimizing the existing

end-to-end architecture including the data pipeline architecture. The Data Engineer will

collaborate with software developers, database architects, data analysts, data scientists and platform team on data initiatives and will ensure optimal data delivery architecture is

consistent throughout ongoing projects. The right candidate should have hands on in

developing a hybrid set of data-pipelines depending on the business requirements.

Responsibilities

• Develop, construct, test and maintain existing and new data-driven architectures.
• Align architecture with business requirements and provide solutions which fits best
• to solve the business problems.
• Build the infrastructure required for optimal extraction, transformation, and loading
• of data from a wide variety of data sources using SQL and Azure ‘big data’
• technologies.
• Data acquisition from multiple sources across the organization.
• Use programming language and tools efficiently to collate the data.
• Identify ways to improve data reliability, efficiency and quality
• Use data to discover tasks that can be automated.
• Deliver updates to stakeholders based on analytics.
• Set up practices on data reporting and continuous monitoring
  
  

Required Technical Skills

• Graduate in Computer Science or in similar quantitative area
• 1+ years of relevant work experience as a Data Engineer or in a similar role.
• Advanced SQL knowledge, Data-Modelling and experience working with relational
• databases, query authoring (SQL) as well as working familiarity with a variety of
• databases.
• Experience in developing and optimizing ETL pipelines, big data pipelines, and datadriven
• architectures.
• Must have strong big-data core knowledge & experience in programming using Spark - Python/Scala
• Experience with orchestrating tool like Airflow or similar
• Experience with Azure Data Factory is good to have
• Build processes supporting data transformation, data structures, metadata,
• dependency and workload management.
• Experience supporting and working with cross-functional teams in a dynamic
• environment.
• Good understanding of Git workflow, Test-case driven development and using CICD
• is good to have
• Good to have some understanding of Delta tables It would be advantage if the candidate also have below mentioned experience using
• the following software/tools:
• Experience with big data tools: Hadoop, Spark, Hive, etc.
• Experience with relational SQL and NoSQL databases
• Experience with cloud data services
• Experience with object-oriented/object function scripting languages: Python, Scala, etc.

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Skills required / Roles and Responsibility

• Aware of API testing.
• Good logical reasoning. Good problem-solving skills.
• Should be able to do Automation using python/java.
• Proficient with Selenium and Java
• Must have Manual testing experience.
• Hands on experience on automation frameworks and must have experience of building them from scratch.
• Great design and problem-solving skills.
• Good to have knowledge of any Cloud and basic of DevOps.
• Proficient understanding of GIT, Linux.
• Able to analyze and clearly articulate complex issues and technologies.
• Strong debugging skills.
• Excellent communication, documentation and reporting skills.
• Ability to plan, priorities and execute in fast moving Agile sprints