Devops Engineer

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.

You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Automate infrastructure creation with Terraform, AWS Cloud Formation
• Perform application configuration management, and application-deployment tool enabling infrastructure as code.
• Take ownership of the Build and release cycle of the customer project.
• Share the responsibility for deploying releases and conducting other operations maintenance.
• Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
• Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
• Establish and maintain operational best practices.
• Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
• Design the team strategy in collaboration with founders of the organization.

What are we looking for?

• 4+ years of experience in using Terraform for IaaC
• 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
• 4+ years of Linux or Windows Administration experience.
• 4+ years of version control systems (git), including branching and merging strategies.
• 2+ Experience in working with AWS Infrastructure, and platform services.
• 2+ Experience in cloud automation tools (Ansible, Chef).
• Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
• You are extremely proactive at identifying ways to improve things and to make them more reliable.

You will be preferred if

• Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

Exposure to development and implementation practices in a modern systems environment together with exposure to working in a project team particularly with reference to industry methodologies, e.g. Agile, continuous delivery, etc

• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Experience using DevOps methodology and Infrastructure as Code
• Automation / CI/CD tools – Bitbucket Pipelines, Jenkins
• Infrastructure as code – Terraform, Cloudformation, etc
• Strong experience deploying and managing infrastructure with Terraform
• Automated provisioning and configuration management – Ansible, Chef, Puppet
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Improve CI/CD processes, support software builds and CI/CD of the development departments
• Develop, maintain, and optimize automated deployment code for development, test, staging and production environments

As an Infrastructure Engineer at Navi, you will be building a resilient infrastructure platform, using modern Infrastructure engineering practices.

You will be responsible for the availability, scaling, security, performance and monitoring of the navi Cloud platform. You’ll be joining a team that follows best practices in infrastructure as code

• Build out the Infrastructure components like API Gateway, Service Mesh, Service Discovery, container orchestration platform like kubernetes.
• Developing reusable Infrastructure code and testing frameworks
• Build meaningful abstractions to hide the complexities of provisioning modern infrastructure components
• Design a scalable Centralized Logging and Metrics platform
• Drive solutions to reduce Mean Time To Recovery(MTTR), enable High Availability.

• Good to have experience in managing large scale cloud infrastructure, preferable AWS and Kubernetes
• Experience in developing applications using programming languages like Java, Python and Go
• Experience in handling logs and metrics at a high scale.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, set up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 4+ years of experience in building infrastructure experience with Cloud Providers ( AWS, Azure, GCP)

• Experience in deploying containerized applications build on NodeJS/PHP/Python to kubernetes cluster.

• Experience in monitoring production workload with relevant metrics and dashboards.

• Experience in writing automation scripts using Shell, Python, Terraform, etc.

• Experience in following security practices while setting up the infrastructure. 

• Self-motivated, able, and willing to help where help is needed

• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility  

Roles and Responsibilities

• Manage various resources across different cloud providers. (Azure, AWS, and GCP)

• Monitor and optimize infrastructure cost.

• Manage various kubernetes clusters with appropriate monitoring and alerting setup.

• Build CI/CD pipelines to orchestrate provisioning and deployment of various services into kubernetes infrastructure.

• Work closely with the development team on upcoming features to determine the correct infrastructure and related tools.

• Assist the support team with escalated customer issues.

• Develop, improve, and thoroughly document operational practices and procedures. 

• Responsible for setting up good security practices across various clouds.

As DevOps Engineer, you'll be part of the team building the stage for our Software Engineers to work on, helping to enhance our product performance and reliability.

Responsibilities:

• Build & operate infrastructure to support website, backed cluster, ML projects in the organization.
• Helping teams become more autonomous and allowing the Operation team to focus on improving the infrastructure and optimizing processes.
• Delivering system management tooling to the engineering teams.
• Working on your own applications which will be used internally.
• Contributing to open source projects that we are using (or that we may start).
• Be an advocate for engineering best practices in and out of the company.
• Organizing tech talks and participating in meetups and representing Box8 at industry events.
• Sharing pager duty for the rare instances of something serious happening.
• Collaborate with other developers to understand & setup tooling needed for Continuous Integration/Delivery/Deployment (CI/CD) practices.

Requirements:

• 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing amounts of traffic and new product requirements.
• Ruby On Rails or Python and Bash/Shell skills.
• Experience managing complex systems at scale.
• Experience with Docker, rkt or similar container engine.
• Experience with Kubernetes or similar clustering solutions.
• Experience with tools such as Ansible or Chef Understanding of the importance of smart metrics and alerting.
• Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch).
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience in working on linux based servers.
• Managing large scale production grade infrastructure on AWS Cloud.
• Good Knowledge on scripting languages like ruby, python or bash.
• Experience in creating in deployment pipeline from scratch.
• Expertise in any of the CI tools, preferably Jenkins.
• Good knowledge of docker containers and its usage.
• Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu.

Good to have:

• Knowledge of Ruby on Rails based applications and its deployment methodologies.
• Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
• Extra Points For Experience With Front-end development NewRelic GCP Kafka, Elasticsearch.