AVP Engineering

Role: Sales Operations Executive (SOE)

Location: Mumbai (Work from Office)

Employment Type: Full-time

About Cere Labs

Cere Labs is an AI product and services company working with customers across industries such as manufacturing, healthcare and pharma, technology, consulting, and engineering. The company helps organizations adopt and use AI effectively through well-designed solutions and practical implementations.

Cere Labs is a part of the prestigious Forbes Select 200 club. As the company continues to grow, it is looking for talented and enthusiastic individuals to join its sales team and support its business development efforts.

Role Overview

The Sales Operations Executive will support the sales function by managing research, coordination, documentation, reporting, and sales operations activities. This is a junior role focused on execution and coordination, working closely with the sales head and business development team to ensure smooth running of the sales pipeline.

The role does not involve direct sales closing but plays a critical part in enabling effective sales outcomes.

Key Responsibilities

Sales Research & Lead Qualification

• Identify and qualify target prospects for Cere Labs’ AI services offerings
• Conduct account and company research to gather relevant business, industry, and stakeholder information

Sales Enablement & Presentation Support

• Customize existing pitch decks and presentations based on prospect context
• Generate content for ABM activities

Sales Coordination & Communication

• Handle email and LinkedIn communication with prospects
• Schedule meetings, demos, and calls with prospective clients

Lead Generation & ABM Support

• Support Account-Based Marketing (ABM) initiatives
• Coordinate lead generation activities
• Track responses, follow-ups, and engagement status of outbound activities

Sales Operations & Reporting

• Track lead movement across the sales funnel
• Prepare regular sales pipeline reports

Experience & Skills Required

Experience

• 0–2 years of experience in a sales support, sales operations, inside sales support, or pre-sales role
• Prior experience in B2B services, IT services, SaaS, consulting, or technology companies is preferred

Skills

• Strong written and verbal communication skills
• Good research and information-gathering ability
• Comfortable working with presentations, documents, and spreadsheets
• Proficiency with MS PowerPoint, Excel, Word, and basic CRM tools

Personal Attributes

• Detail-oriented and well-organized
• Proactive and willing to learn

Work Location & Mode

• Location: Mumbai office
• Work Mode: Full-time, Work from Office

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

Our client is India’s first non- preservative brand for natural aroma products. Their offerings include skincare, haircare, body care, bath salts, carrier oils, massage oils, essential oils, handmade soaps, aroma diffusers, foot care and others. All their spa and aromatherapy products are a combination of the best of ingredients that are locally sourced from the freshest and purest sustainable resources. This homegrown D2C startup also has an impressive B2B portfolio and has tied up with well known brands for corporate gifting solutions and signature scents.

It sells its products through its own website, prominent retail stores and pharmacies as well as all the leading ecommerce portals. It has also stepped into the international market and has a strong overseas presence.

Founded by alumni of Stanford University Graduate School of Business and ISB, Hyderabad, this ISO certified company is indeed revolutionizing beauty care by harmonizing body, mind and soul.

As a Sr Manager - Marketplaces, you will be responsible for managing the ecommerce business on key accounts like Amazon, Flipkart or International Business on Amazon in USA and UAE. (Allocation of accounts based on business/ opportunity/ experience)

What you will do:

• Conducting, operating and achieving the business on key account with sales plan to achieve budgeted numbers
• Connecting/ coordinating with Account/ Category Managers of the key account/ Marketplaces
• Ensuring strong healthy relationship with the account team to drive business
• Understanding price sensitivity and managing pricing, ensuring there is price parity as per the policy
• Creating and managing ads, evaluating which ads are working and optimising the same to achieve
• Managing inventory, optimizing content for listings, listing hygiene as per platform standards/guidelines
• Inventory planning and management aligned with sales and marketing plan, focussing on top- sellers, to improve inventory turn and optimised discounting
• Ensuring our top-sellers are in category/ sub-category sales ranks with good visibility and discoverability
• Managing and tracking payments from the partner websites, reconciliation and ensuring there is no variance in the same
• Managing brand reputation through reviews/ ratings/ feedback on the account
• Constantly tracking competitor brands and product, comparative category share to be tracked and working on increasing it
• Using all the tools/ services available on the account that can help in increasing our customer base

What you need to have:

• Graduation is a must.
• Minimum 2-3 years experience in beauty and personal care as in Category(FMCG), Merchandising, KAM role or Business Manager Role on the E-commerce platform
• Experience in a highly analytical, results-oriented environment. (OKR’s). (Plan your work ; work on your plan)
• Proven operational skills and demonstrated ability to manage the business “by the numbers”. Must be metrics-driven.
• Desire to work in a fast-paced, challenging environment with business on mind
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly
• Demonstrated active listening skills, highly consultative and solutions-oriented.
• Ability to comprehend questions and ask the right people
• Advanced IT literacy especially in Microsoft Office applications.
• Proficiency in MS excel
• Track record of managing and troubleshooting technical, compliance and business problems
• Strong process definition and optimization skills
• Proven ability to define effective, efficient and scalable processes and drive continuous improvement through root cause identification and defect elimination in consumer experience, business process, product visibility
• Attention to detail and capability to work on multiple projects in parallel
• Easy with numbers and calculations, Ad account management is integral part of growth managers
• Experience with e-commerce, retail, would be an advantage
• Engineering Student (Drop outs also welcome)
• Excellent Communication Skills (Written/ Verbal)
• Strong sense of urgency ability to manage details and multiple tasks while responding to changing priorities and feedback
• A hands-on self-starter, with a can-do positive attitude, willing to roll up their sleeves to do whatever it takes to get the job done, and a strong work ethic will also be essential
• Relationship management: Managing team and working with external and internal stakeholders
• Managing Expectations: Can define Business ASK’s clearly (Number Specific)
• Negotiation skill for getting better visibility on Amazon, Flipkart and like portals (free and paid both)
• Marketing to Operation mindset (Size the Opportunity and how will you Seize the same)

Experience :  Minimum 1 year to 2 years experience required.

Education: Any Engineering Graduate

Work Location:  Anywhere in India (Remote Work)

Job Requirements:

• 1+ years of professional experience in Information Technology field as Front End Developer
• Strong experience in HTML, CSS, Java Script, JQuery and Bootstrap
• Knowledge of formal methods and techniques in software development
• Experience / Knowledge in the following technologies/languages/libraries/frameworks:
• Exposure server side programming using Python / PHP / Java / C#
• Experience with Version Control Software (GIT)
• Ability to work independently and direct a team of any size (small to medium or large)
• Excellent written and oral communication skills

If the above assignment and work practice are exciting you, then apply.  We will invite video call meeting for shortlisted candidates after assessment.

• Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites. 
• Use best practice coding standards and implement each deliverable.
• Write and manage program and Bug Fixes
• Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
• Analyze system issues and problems and implement solutions rapidly.
• Manage multiple projects simultaneously varying in sizes and scope
• Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.

• Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
• Strong knowledge of OOPs Concepts.
• Computer Science/Software Engineering Bachelor’s degree or higher education.
• Experience in writing high performance and high scalable code using best practice and coding standards. 
• Excellent written and spoken communication skills. 
• Excellent organizational and attention to detail. 
• Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
• Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
• Understanding accessibility and security compliance.
• Understanding fundamental design principles behind a scalable application
• Knowledge of using version control software such as SVN or GIT will be preferable.
• Experience in either Mobile application or Data Integration with other apps would be preferred.

• 2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.