
Desktop Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role.
3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams.
Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions.
Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues.
Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries.
Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides.
Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements.
Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution.
Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems.
Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

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Required Skills and Qualifications :
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Data Modeler or in a similar role at a asset manager or financial firm.
- Strong Understanding of various business concepts related to buy side financial firms. Understanding of Private Markets (Private Credit, Private Equity, Real Estate, Alternatives) is required.
- Strong understanding of database design principles and data modeling techniques (e.g., ER modeling, dimensional modeling).
- Knowledge of SQL and experience with relational databases (e.g., Oracle, SQL Server, MySQL).
- Familiarity with NoSQL databases is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication skills and the ability to work collaboratively.
Preferred Qualifications:
- Experience in data warehousing and business intelligence.
- Knowledge of data governance practices.
- Certification in data modeling or related fields.
Key Responsibilities :
- Design and develop conceptual, logical, and physical data models based on business requirements.
- Collaborate with stakeholders in finance, operations, risk, legal, compliance and front offices to gather and analyze data requirements.
- Ensure data models adhere to best practices for data integrity, performance, and security.
- Create and maintain documentation for data models, including data dictionaries and metadata.
- Conduct data profiling and analysis to identify data quality issues.
- Conduct detailed meetings and discussions with business to translate broad business functionality requirements into data concepts, data models and data products.
Executive Assistant
We have an exciting opportunity for someone who is passionate about people management and is good at multi-tasking. Do you enjoy organizing, setting up events or meetings and aiding those who need help? Executive Assistants do a lot of different things, work with a lot of different people, and end up advancing to a lot of different careers. This position comes along with variability, excitement, and independence.
Location: Alwarpet, Chennai
Job Description:
As an Executive Assistant to the General partner at Boldcap Venture Partners LLP, you will work closely with the partner, schedule meetings for the partner, ensure smooth running of the office, manage HR related activities and manage internal and external communication with employees, vendors and other teams.
Responsibilities:
- Acting as the point of contact between the executives, teams and internal or external colleagues.
- Organizing meetings and closing the loop end to end.
- Handling correspondence directed to general partner.
- Making travel arrangements and detailed travel itineraries of the general partner.
- Taking dictation and minutes and writing them up subsequently.
- Responding to emails and document requests on behalf of executives.
- Producing reports and presentations.
- Co-ordinate with vendors and ensure payments are being processed in time.
- Maintaining the current filing and database system and looking for ways to improve current systems.
- Maintain all expenses sheet with supporting documents like bills, invoices etc.
- Maintain salary file of all employees with reimbursement details if any, check the same and provide to the accounts/payroll team for payroll processing of all Boldcap employees on 30th//31st of every month.
- Co-ordinate with accounts & compliance team for bookkeeping and filing activities.
- General administration and HR-related activities.
- Ensuring employees are adhering to all the policies (travel policy, leave policy etc.) of the company.
- Maintain all leave requests of the employees and keep track of balance leaves in their credit as per the leave policy.
Minimum Qualifications:
- Bcom/Mcom/BBA.
- Must have at least 1 year experience as an EA and possess 5 or more years of experience in total.
- Event management skills & team handling skills will be an added plus.
Other Skills:
- Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
- Excellent time management skills.
- Well-developed organizational skills.
- Attention to detail.
- Great verbal and written communication skills.
- Professional discretion.
- Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
- Diversified people management skills.
- Proficient in MS Office suite, Google suite etc.
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology.
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. Selenium, appium, Katalon, zika etc.) and SQL
- Understanding Test Requirements and analyzing the Application under Test(AUT)
- Generating Test Cases (Test Scripts) using Selenium Element locators and WebDriver API Commands.
- Enhancing Test cases using Java Programming.
- Debugging Test Cases and Fixing Errors.
- Executing/Running Test Cases
- Defect Reporting & Tracking
- Test Reporting
- Basic Understanding of Functional and Regression Test Automation
- Automation Framework Design & Implementation
- Testing of web and mobile apps (Android and iOS)
- knowledge of Java Programming
- Excellent communication skills
- Analytical mind and problem-solving aptitude.
About Us
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.
With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.
Job Brief
We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.
Credibility:
- You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
- You have the ability to directly connect business problems to research problems along with the latest emerging technologies.
Strategic Responsibility:
- To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc.
- To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
- To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
- To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
- To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
- To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
- To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
- To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.
Personality:
- Requires excellent communication skills – written, verbal, and presentation.
- You should be a team player.
- You should be positive towards problem-solving and have a very structured thought process to solve problems.
- You should be agile enough to learn new technology if needed.
Qualifications:
- B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
- 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
- Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
- Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
- Working knowledge of Amazon Web Services(AWS).
- Experience with Docker and Kubernetes will be a plus.
- Experience with Natural Language Processing, Recommendation Systems, or Search Engines.
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.
Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.
To know more about us, feel free to go through these videos:
1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&t=6s
2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY
3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s
To view more videos, please access the below-mentioned link:
https://www.youtube.com/c/mindtickle/videos
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Cashflo is India's first-of-its-kind Exchange for Working Capital that, on the one hand,helps vendors
to large corporates get access to affordable short-term capital at the click of a button, while on the
other hand, Cashflo helps the corporates to optimize their working capital & treasury returns.
Job Description
Cashflo, true to its name, is on a mission to unlock $100+ billions of trapped working capital in the
economy by creating India’s largest marketplace for invoice discounting to solve the day-to-day.
Cashflow problems faced by businesses. Founded by ex-BCG and ISB / IIM alumni, and backed by
SAIF Partners, Cashflo helps democratize access to credit in a fair and transparent manner.
Awarded Supply Chain Finance solution of the year in 2019, Cashflo creates a win-win ecosystem
for Buyers, suppliers and financiers through its unique platform model. Cashflo shares its parentage
with HCS Ltd., a 25-year-old, highly reputed financial services company has raised over Rs. 15,000
Crores in the market till date, for over 200 corporate clients. Our leadership team consists of ex-
BCG, ISB / IIM alumni with a team of industry veterans from financial services serving as the
advisory board. We bring to the table deep insights in the SME lending space, based on 100+
years of combined experience in Financial Services. We are a team of passionate problem solvers,
and are looking for like-minded people to join our team.
The challenge
Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a
tangible difference to the small business landscape in India.
Find innovative solutions for problems in a yet to be discovered market.
Key Responsibilities
As an early team member, you will get a chance to set the foundations of our engineering
culture. You will help articulate our engineering principles and help set the long-term
roadmap.
Making decisions on the evolution of Cashflo's technical architecture
Building new features end to end, from talking to customers to writing code
Our Ideal Candidate Will Have
3+ years of full-time frontend software engineering experience
Experience building frontends for SaaS products (you've owned & built features from start to
finish before)
Thorough knowledge of SDLC
Extensive knowledge of React/Angular or similar frameworks.
Hands-on knowledge of CSS & design systems such as Tailwind, Ant Design, etc.
Experience writing automated tests
Been part of teams that have maintained large frontend codebases
About You
Product-minded. You have a sense for great user experience and feel for when something is off.
You love understanding customer pain points and solving for them.
Get a lot done. You enjoy all aspects of building a product and are comfortable moving across the
stack when necessary. You problem solve independently and enjoy figuring stuff out.
High conviction. When you commit to something, you're in all the way. You're opinionated, but
you know when to disagree and commit. Mediocrity is the worst of all possible outcomes.
What’s in it for me
Gain exposure to the Fintech space - one of the largest and fastest growing markets in
India and globally.
Shape India’s B2B Payments landscape through cutting edge technology innovation.
Be directly responsible for driving company’s success.
Join a high performance, dynamic and collaborative work environment that throws new
challenges on a daily basis.
Fast track your career with trainings, mentoring, growth opportunities on both IC and
management track.
Work-life balance and fun team events.
Overview of the Role:
• GREAT ENGINEERS WHO COULD WORK WELL IN A COLLABORATIVE ENVIRONMENT
• METICULOUS ATTENTION TO DETAIL,
• EXCITED TO LEARN NEW TOOLS, TECHNOLOGIES
• GET THEIR HANDS DIRTY TO SOLVE THE PROBLEMS.
Roles & Responsibility
1. LEARNING NEW PROGRAMMING LANGUAGES AND TOOLS QUICKLY CONTRIBUTING TO PRODUCT DEVELOPMENT
2. OWNERSHIP FROM START TO FINISH OF THE TASKS ACTIVE PARTICIPATION IN ALL AGILE CEREMONIES TO DELIVER QUALITY PRODUCTS FROM THE BEGINNING.VERIFY TEST SCRIPT AGAINST BUSINESS REQUIREMENTS USING FUNCTIONAL SPECIFICATION AND TECHNICAL DOCUMENTS PROVIDED BY THE DESIGN TEAM UNDERSTAND AND INTERPRET FUNCTIONAL REQUIREMENTS AS
NEEDED TO DEVELOP TEST CASES ACTIVELY WORK TO IDENTIFY, COMMUNICATE, MITIGATE AND RESOLVE TESTING ISSUES AND RISKS. MANAGE TEST SCRIPTS, TEST CASES, TEST RESULTS USING STANDARD TESTING TOOLING SUCH AS JIRA, REPORT PORTAL
3. SHOULD BE RESPONSIBLE FOR MAINTAINING HEALTH OF AUTOMATED TEST SUITE
Required Skills
1. EXPERIENCE IN THE RANGE OF 0-1.5 YRS
2. HANDS-ON PROGRAMMING EXPERIENCE IN PREFERABLY JAVA
3. ANY OTHER LANGUAGE IS CONSIDERED FOR A STRONG CANDIDATE
4. GOOD UNDERSTANDING OF DATA STRUCTURE, LOGIC, PROGRAMMING CONCEPTS.
5. GOOD IN COMMUNICATION (VERBAL AND WRITTEN)
6. READY TO LEARN AND ADAPT NEW TOOLS, TECHNOLOGIES QUICKLY TO ACCOMMODATE BUSINESS REQUIREMENTS.
Nice to Have
1. REST API,SELENIUM WEBDRIVER, VERSION CONTROL TOOL, KNOWLEDGE ABOUT SOFTWARE TESTING CONCEPTS
2. EXPOSURE ON SELENIUM WEBDRIVER / REST API / VERSION CONTROL TOOL
3. KNOWLEDGE ABOUT SOFTWARE TESTING CONCEPT
- Responsible for calling Insurance companies (in the US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
- Depth knowledge about denial management, AR follow-up, Claim rejections.
- To prioritize the pending claims for calling from the aging basket
- Should be able to convince the claims company (payers) for payment of their outstanding claims
- To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
- Escalate difficult collection situations to management in a timely manner.
- Should have basic knowledge of the entire Revenue Cycle Management (RCM)
- Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same
Skills required:
- Excellent communication skills
- Excellent interpersonal skills
Educational Qualification & Work Experience:
- Graduation in any stream
- Additional certification in typing, a medical prescription will be preferred
- Min. 1 years work experience
We’re seeking an expert Full-Stack developer ( Expert in HTML 5, PHP, Canvas & JQuery) to help us update our back-end admin. You will work from layouts in Adobe XD and Anima and work side by side with our development team in Manila and coordinate tasks and timelines to complete our project. Estimate full-time 3 month timeline- possibility may need you for ongoing freelance work after project completion.
We are looking to hire a temporary, freelance position for now.
REQUIREMENTS
• At least 3 year(s) of working experience in eCommerce web development is required for this position
• Strong knowledge of current architectural approaches to web-based applications development
• Experience with Agile development projects
• Ability to effectively manage changing and multiple priorities
• Experience with PHP, CSS, HTML / HTML 5, Javascript coding
• MVC based PHP framework (Laravel)
• jQuery/AJAX/JSON or other Javascript frameworks (AngularJS, React Backbone, etc)
• HTML5 Responsive framework (Bootstrap, foundation, skeleton, etc)
Knowledge of Linux command-line
• Experience of using version control (Github, Subversion, BitBucket, Adobe Photoshop, Adobe XD, Anima)
• Knowledge and understanding of how to update modules using Angular or React
• Knowledge and understanding of Databases (MySql/MSSQL)
• Knowledge and understanding of SEO tools application
• Experience with open-source software
• Enjoy mentoring team members; helping them to advance their technical skills
• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
• Be willing to work in a research capacity ñto find, test, and critically review open-source frameworks and technologies.
HOW TO APPLY
Make an intro answering the following questions:
1) Provide an example of a web application that you've built that uses HTML 5, Canvas or where multiple files can be uploaded simultaneously










