- Responsible for calling Insurance companies (in the US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
- Depth knowledge about denial management, AR follow-up, Claim rejections.
- To prioritize the pending claims for calling from the aging basket
- Should be able to convince the claims company (payers) for payment of their outstanding claims
- To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
- Escalate difficult collection situations to management in a timely manner.
- Should have basic knowledge of the entire Revenue Cycle Management (RCM)
- Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same
Skills required:
- Excellent communication skills
- Excellent interpersonal skills
Educational Qualification & Work Experience:
- Graduation in any stream
- Additional certification in typing, a medical prescription will be preferred
- Min. 1 years work experience
Shubham Vishwakarma
Full Stack Developer - Averlon
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Department: Operations / Customer Relations
Reports To: Director/MD
Job Overview:
We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.
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Liaise with different departments to ensure smooth workflow and timely task completion.
Prepare reports, presentations, and other documentation as required.
Follow up on project timelines, task completion, and departmental coordination.
Maintain proper filing, documentation, and tracking of internal communications.
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Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.
Track customer interactions and ensure timely follow-up and resolution.
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Support marketing and sales campaigns through CRM-based communications.
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Strong written and verbal communication skills (English & Hindi preferred).
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Proficient in MS Office (Word, Excel, PowerPoint).
Excellent organizational and coordination skills.
Ability to multitask and prioritize effectively.
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Educational Qualification:
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Full Stack Developer - Averlon