Desktop Engineer
5 - 10 yrs
₹6L - ₹10L / yr
Mumbai
Skills
Desktop Engineer
Desktop Support
IT Support Engineer
IT Support Specialist
IT asset management
IT Software Management
Vendor Management
Desktop Engineer - Hardware and Software Suppor_Savex
Responsibilities
- Hardware Diagnosis & Repair: Break down, diagnose, and physically repair enterprise laptops and desktops. This includes replacing laptop screens, keyboards, batteries, motherboards, fans, desktop power supplies, RAM, and storage drives.
- Desktop & Software Support: Install, configure, and troubleshoot Windows operating systems, standard business applications (Microsoft 365, Mircosoft Outlook, VPNs), and specialized department software.
- Hardware Lifecycle Management: Manage the complete hardware lifecycle from provisioning and deployment to tear down and secure e-waste disposal.
- Endpoint Administration:. Day to day administration endpoints like Crowdstrike, Netskope, Sapphire on Laptops & Desktops.
- Vendor Management: Handle warranty claims, repairs fall under active warranties.
- Network & Peripheral Troubleshooting: Resolve end-user connectivity issues (Wi-Fi, LAN, VPN) and support peripheral hardware including docks, multi-monitor setups, local/network printers, and conference room AV equipment.
- Asset Tracking: Maintain an accurate, real-time inventory of all physical IT assets, spare parts, and software licenses.
Skills Needed
- Experience: 5+ years in IT support, systems administration, or a similar role with a heavy emphasis on hands-on hardware maintenance.
- Hardware Proficiency: Proven ability to safely disassemble and reassemble modern ultra-thin laptops and micro-desktops without causing physical damage.
- OS Expertise: Deep troubleshooting knowledge of Windows 10/11, terminal/command-line operations, and driver management.
- Directory & Cloud Services: Experience with Active Directory and Microsoft 365 administration.
- Certifications (Preferred): Microsoft Certified: Modern Desktop Administrator Associate
Performance Expectations
- Maintain an average ticket resolution time within defined SLAs.
- Keep internal spare-parts inventory stocked and audited monthly.
- Reduce hardware replacement costs by maximizing the lifespan of out-of-warranty devices through in-house component-level repairs.
Interview process - Face to Face
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About Savex Technologies
Founded :
1986
Type
Size
Stage
About
Savex Technologies Pvt Ltd is a leading information and communication technology distributor in India, providing innovative solutions to its 7000 customers every month in 650 plus cities. Savex works with best-of-breed vendors to deliver ICT products and solutions, acting as a consultant to its customers to bring solutions to the market.
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