Delivery Boy

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 
• Key Skills: 
• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Benefits:

• Competitive salary and benefits package. 
• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Talent Acquisition Role Responsibilities are given below:

Building Talent Pool

• Determining the current staffing needs of an organization

• Lead the sourcing strategy to identify the potential talent

• Identify and manage the external sourcing partners

• Responsible of hiring Top management hiring

• Identify the process gaps and reengineer the process as and when required

• Devising the technical assessment for selection procedure for various roles

• Creating a salary benchmarks and manage consistency for all the roles/locations

• Should make sure that the salary proposal are well within the defined budgets

• Creating a pool of blacklisted companies and employees whom the organization

• should refrain from hiring and vice versa

• Collaborating with the Department Heads and Divisional heads to identify the

• Challenges and resolutions

• Expertise in head hunting of candidates

• Should plan for reduction of drop out % rate

• Responsible for incorporating best industry practices for recruitment

• Ensure the reduction in early attrition

• Create a potential pipeline for future hiring

Sourcing Strategy

• Identify the right source of recruitment mix for the company

• Proactively connecting with prospective institute and organization for hiring such as

• Campus Recruitment, Job Portal, Ads, Contract Hiring, Offline Hiring, Consultancy

• Promoting the Kinara Brand amongst all stakeholders

Vendor Management

• Right consultant for right role

• Identifying the right vendor for every specialized roles and skills

HO & Field Hiring

• Recruitment & Onboarding for all the levels

BGV

• Neatly we do the BGV, strongly, oral or through IDFY

Pipeline Creation

• Creating the talent pool as a backup

• Strategy to reduce the early attrition

• Strategies to screen the right profiles, less rejection

Budgeting

• Ensure budget and cost optimization of the organization

HRMS

• How effectively the usage of HRMS in place by reducing the manual efforts

Other Requirements:

• Similar Industry market knowledge

• Team handling experience

• Have worked in the strategical capacity

Skills and Competencies:

Technical Skills

• Data Analysis and Reporting

• Have prior experience in handling HRMS tool

• Stakeholders Management

• Excellent in Analytics

Soft Skills

• Resourcefulness

• People Management

• Communication

• Time management

• Team management

Location: Preet Vihar, Delhi

Type: Full-Time, In-Office

Role Requirements:

• Minimum 2 years of experience in SEO

Responsibilities:

• Manage complete SEO, including on-page and off-page activities
• Backlink creation
• Article submission
• SEO audits
• PDF submission
• Image submission
• Improving website Domain Authority (DA)
• Conduct thorough SEO audits and implement strategies for improvement
• Manage Google Ads and Google Analytics
• Manage Google My Business (GMB)
• Execute complete social media marketing and advertising campaigns
• Handle Social Media Optimization (SMO)
• Write and optimize content for SEO purposes

Qualifications:

• Bachelor’s or Master’s degree in Marketing or a related field
• Excellent understanding of SEO principles and practices
• Strong creative and analytical skills
• Proven experience in managing on-page and off-page SEO activities
• Proficient in content writing and optimizing content for SEO

Role and Responsibilities

● Work on improvements to be made to Tikitoro’s Shopify website

● Fix any bugs, detect and troubleshoot theme related issues

● Use Shopify liquid, JS, CSS and HTML to deliver interfaces as required

● Work with the website maintenance agency to ensure that all maintenance tasks are done correctly and on time

● Run periodic tests of the site to check that everything is in order

● Integrate 3rd party APIs as and when required

● Implement changes for SEO and also CRO best practices, as and when required

Requirements and skills

● Min 2 years of professional experience in working with Shopify

● Strong knowledge of Liquid

● Ability to create new Shopify themes and modify existing theme templates

● Experience with top Shopify apps and the ability to configure them

● Good working knowledge of HTML, CSS and JS

● Working knowledge of SEO and experience in making site improvements from an SEO perspective

● Strong debugging and troubleshooting skills

● Dynamic and self-driven

● Ability to adapt and grow in fast-paced start-up environment

The Technical Consultant is responsible for the design, development and deployment of assigned technical functionality for client projects in the social services, health and human services domain. A technical consultant works under the guidance of the Technical Architect and/or Senior Technical Consultant on design and development issues. A technical consultant will act as technology expert on the client implementation projects on direct customer facing positions on Diona’s customer engagements around the globe.

Responsibilities:

• Works with the Technical Architect/Principal Technical Consultant/Senior Technical Consultant to implement the optimum solution with the chosen COTS platform
• Works within the project team to ensure that the project technical standards are properly applied
• Works as part of a team to implement client business requirements in a timely, performance-centric and configurable/maintainable manner
• Liaise with team members and COTS vendors (as applicable) to ensure a quality project deliverable
• Apply problem solving techniques and product capability knowledge to ensure best results for the client engagement
• Prepare and deliver domain best practice/product capability presentations
• Present a professional and knowledgeable image of Diona Technologies Limited to customers

Skills and Attributes:

• 3+ years of experience in Software Design, Planning and Development using Java and allied technologies
• Expert knowledge of JavaScript, Java and strong object-oriented development is a must
• Experience with integration technologies such as SOAP and REST web services, Apache Camel, Spring Batch is a must
• Knowledge of JDBC, SQL, XML, JSON and HTML is a must
• Experience in the social and human services domain and COTS implementation is a plus
• Experience with modern JavaScript frameworks such as NodeJS, ReactJS, ExpressJS, Angular is a bonus
• Experience with MongoDB or any NoSQL database is a bonus
• Experience with Android or iOS mobile app development a bonus
• Exposure to IBM rational software design tools is a plus
• In-depth understanding of the entire development process, including specification, documentation and quality assurance
• Should possess excellent written and verbal communication skills

Educational qualification:

Engineering Degree or equivalent from recognized institutes

Location – Bangalore

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.