Data Scientist

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Job Title: Mid-Level Frontend Developer (React/TypeScript)

Job Description: We are looking for a Mid-Level Front End Developer with 2-3 years of experience in React and TypeScript to join our team. The ideal candidate should have a strong understanding of React and TypeScript, and be able to write high-quality, maintainable code. They should also be familiar with module CSS, have experience working with component libraries and state management frameworks, and have a passion for creating beautiful and intuitive user interfaces.

Responsibilities:

●      Develop high-quality, scalable, and maintainable code using React and TypeScript

●      Collaborate with cross-functional teams to design and implement new features

●      Participate in code reviews and contribute to code quality improvement initiatives

●      Use our in-house component library and Storybook to develop reusable components

●      Work with Recoil.js for state management and Context API for in-house libraries

●      Write clean, efficient, and well-documented code that follows best practices

●      Ensure code quality and maintainability through automated testing, linting, and code analysis

●      Stay up-to-date with the latest trends and technologies in front-end development

Requirements:

●      2-3 years of experience in developing front-end applications using React and TypeScript

●      Strong understanding of HTML, CSS, and JavaScript

●      Familiarity with module CSS and component libraries

●      Experience with state management frameworks like Recoil.js and Context API

●      Strong understanding of code quality and best practices

●      Excellent problem-solving and analytical skills

●      Good communication and teamwork skills

●      Bachelor’s degree in Computer Science or a related field is preferred

●MS or BS/B.Tech in computer science or equivalent experience from top college.

● 2+ years Strong Product Development experience
● Proficiency in multiple programming languages, both dynamic (Ruby, Python, Golang etc.)
and strongly typed object oriented language.
● Experience and knowledge of open source tools & frameworks, broader cutting edge
technologies around server side development.
● Excellent data structures, algorithms and problem solving skills.
● Experience with Test Driven Development within a continuous Integration environment
(Jenkins, GO, etc)
● Customer-focused, react well to changes, work with teams and be able to multitask.
● Must be a proven performer and team player that enjoys challenging assignments in a
high-energy, fast growing and start-up workplace.
● Must be a self-starter who can work well with minimal guidance and in a fluid environment.

Company Name: AgileTech Info Solutions

Location-Chennai- Nandanam
Experience –  5-13  yrs  
NP-Immediate Joiner

JD for IOS Developer

Responsibilities:

• Design and Implement advanced mobile applications for the iOS platform.
• Participate and promote architectural initiatives, balancing long-term velocity with short-term customer needs.
• Working knowledge of the general mobile landscape, architectures, trends and emerging technologies to continuously discover, evaluate and roll out.

Requirements:

• Overall 3-4 years of experience on Mobile Technologies or relevant industry experience.
• Strong OOPS skills with extensive knowledge of the iOS SDK.
• Very good experience with Swift / SwiftUI
• Knowledge about MVVM architecture that facilitates Unit test case Development
• Write unit tests not because you have to, but because you know it makes your code better
• Have deployed apps in production environments, serving several thousand mobile users
• Can take and give constructive criticism in the form of code reviews and pair programming
• Want to work in an Agile, fast-paced environment, with continuous build, integration, deployment and monitoring frameworks like Jenkins, Jira and Analytics.
• Knowledge of Push notifications, today widgets and iOS frameworks like Core Data, Core Animation, ARKit
• Experience with memory and performance optimization tools like Instruments
• Integration expertise working with third-party libraries and APIs.

Pluses:

• Optimize Applications/Frameworks to maximize speed and scale.
• Cross Platform Code Development – Familiar with React Native / Flutter.
• Support multi-channel computing from PCs to iPads to multiple mobile devices.
• Knowledge of Team Development environments like source controls and continuous integration systems.
• Excellent communication and interpersonal skills working across multiple geographies.

Education:

• BS in Computer Science or equivalent

Required Education: B.E/B.tech/ MCA 

Required Experience: 8+ Years

Location: Ahmedabad / Pune / Bangalore/ Broda/ Rajkot

Roles and Responsibilities

• Architect and drive complex software frontend framework refactor projects that incrementally modernize areas of the application and establish new guidelines for future product features
• Work with UI/UX designers, developers, and database administrators to analyze workflows and current implementation, and make a roadmap to refactor the frontend SPA that can be delivered in an incremental manner
• Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
• Review end-user usage patterns, customer logged performance defects, and enhance page load performance based on gaps identified
• Understand application architecture, application interactions with backend applications and with other downstream systems
• Troubleshoot issues experienced by users and propose solutions

Basic Qualifications

• 8+ years of experience in implementing and driving front-end engineering and refactor projects and solutions
• Advanced level experience with SPA, modern UI fundamentals, multi-tenant application, concurrency, multithreading, and distributed system architectures
• Expert-level knowledge of JavaScript programming language
• Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, React Framework, ORM Framework NHibernate in terms of both tools and application development
• Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
• Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis

We are looking for creative and smart candidates who are passionate about Web Development, can manage projects/teams and handle clients on a day to day basis.

The candidate must have 1 year - 2 years of experience.

We specialize in web-based software solutions for Finance, logistics, supply chain management, and inventory management. We have also created smart systems for several organizations and are relied on by organizations across India.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities:

• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine Android apps.
• Build features that will reach millions of users.
• Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Develop cutting edge functional modules that will be integrated across all our Android apps.
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.
• Exploit the most advanced Android APIs and platform features to build innovative applications in food and dining space.
• Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed.
• Work with real-time feedback from our users to make the product better.
• Discover, design, develop, deploy, debug.
• Focus on Material Design principles and pixel-perfect implementation of the design into code.

Requirements:

• Engineers with 3+ years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store (Please be sure to include links to all such apps with your resume).
• Top-notch programming skills in Java, Kotlin and Android.
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications.
• Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL.
• Thorough working knowledge of Android Studio with the Gradle build system.
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices.
• Solid experience with Git.
• Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.