Data Science
Machine Learning (ML)
R Programming
Python
Shubham Vishwakarma
Full Stack Developer - Averlon
About Vedantu
About
Company social profiles
Similar jobs
Preferably in Defence and Aerospace Industry
Qualification
• MBA in Human Resources, Graduate in Science(Preferred)
Key Responsibilities:
Talent Acquisition
• Partner with hiring managers to understand manpower requirements and develop effective hiring strategies.
• Source candidates through job portals, LinkedIn, employee referrals, recruitment agencies, and social media.
• Screen resumes, conduct preliminary interviews, coordinate technical interviews, and manage candidate communication.
• Maintain recruitment dashboards, MIS reports, hiring metrics, and recruitment trackers.
• Build and maintain a talent pipeline for critical and niche positions.
• Coordinate internship programs, and apprenticeship initiatives.
HR Generalist
• Manage employee onboarding, induction, and joining formalities.
• Support probation confirmation, performance appraisal, and employee development initiatives.
• Coordinate employee engagement activities and welfare programs.
• Plan and coordinate skills development programs and team building activities.
• Proficient is handling HRMS software, MS Office
• Handle employee queries related to HR policies and procedures.
• Maintain employee records and ensure HR documentation compliance.
• Support HR audits and statutory compliance activities.
• Assist in implementing HR policies and process improvements.
• Coordinate exit formalities, full and final settlement documentation, and exit interviews.
• Work closely with payroll, administration, and business leaders to ensure smooth HR operations.
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
2. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products
3. Maintain thorough and accurate customer service records
4. Keep confidential records and financial information private and secure
6. Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence, and email management
7. Work as part of the sales team to drive positive company sales results
8. Help customers register online and process their orders
9. Check product availability for customer orders and order or re-stock items if necessary to satisfy the customer
10. Communicate with customers about their orders, including any delays or changes in delivery
BASIC QUALIFICATIONS
- BS level technical degree or equivalent professional
- Skills to represent AWS ProServe well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- ·Highly technical and analytical, possessing 15 or more years of IT implementation experience
- ·Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
- Hands on experience in infrastructure implementation
- Automation skills python, powershell knowledgeand cloud formation template
- Strong experience in Architecture, designing and migrating applications on the AWS platform
- Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
- Experience working with customers, partners or third-party developers
- Strong verbal and written communications skills and ability to lead effectively across organizations
PREFERRED QUALIFICATIONS
o Demonstrated success as a Cloud Infrastructure architect or consultant working with various platforms
o Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
o Cloud certifications
o Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment
o Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc.
Java
Spring BootDeliver on the end to end application, functionality and features as per the project requirements and
priorities
• Understand the design and project architecture and perform coding and unit testing in accordance with the design and architecture.
• Contribute in all phases of the software development life-cycle
• Resolve technical issues through debugging, research, and investigation
• Understand the requirement and implement it piece by piece and adhere to the defined standards of coding and testing.
• Understand and Utilize required tools for performance of essential functions of programming
• Diagnose and troubleshoot applications and design solutions to address problems
• Work with testing team to review test cases, to ensure robust quality of developed applications
• Document code consistently throughout the development process as per defined standards
• Core Expertise – Java (Javascript OR React.js is highly desired)
• Good to have - Test Driven Development, Rest API, Micro Services
Java
NodeJS (Node.js)Python
Android DevelopmentResponsibilities:
-
Acting as an entrepreneur - taking ownership the problem statement end-to-end.
-
Delivering direct value to the customer - and not just stop with internal delivery.
-
Lead a diverse team of High performing Engineers - who set new standards everyday.
-
Be a great engineer yourself - to be able to hire, mentor, and grow the engineering team.
-
Estimate, plan, divide and conquer customer problem statements - through sturdily developed & performant technical solutions.
-
Handle multiple competing priorities and ambiguity - all in a fast-paced, high growth environment.
Requirements:
-
7+ years of experience as an engineer or a lead - solving real world customer problems.
-
1-4 years of experience as a manager - having led high value delivering engineering teams.
-
BE / B. Tech /M. Tech from a premier institute - preferably in Computer Science.
-
Proven track record of building and managing high performing engineering teams.
-
The ability to convince, negotiate and work with equally competent and smart stakeholders.
-
Experience building complex technical solutions - highly scalable service-oriented architectures, distributed cloud-based systems - which power our FinTech products.
-
Proven ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
JavaNodeJS (Node.js)
PHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon