Data Scientist

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

Sr. ETL Developer 

Job Id: QX033 

Role Overview 

We are seeking a detail-oriented ETL Developer with deep expertise in SQL and stored procedures to design, build, optimize, and maintain data integration pipelines. This role focuses on transforming and loading data from multiple source systems into data warehouses and reporting platforms while ensuring data accuracy, performance, and reliability. 

Key Responsibilities 

• Design, develop, and maintain ETL processes using SQL and database stored procedures 
• Build efficient data transformations, aggregations, and validations for large datasets 
• Optimize SQL queries, indexes, and stored procedures for performance and scalability 
• Collaborate with data analysts, BI developers, and application teams to understand data requirements 
• Implement error handling, logging, and monitoring for ETL workflows 
• Perform data quality checks and troubleshoot data discrepancies 
• Support scheduled batch loads and incremental data refresh processes 
• Document ETL logic, data mappings, and technical designs 
• Assist with production deployments and ongoing maintenance. 

Required Skills & Qualifications 

• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience) 
• 5+ Years of Expert Level Experience and Proficiency in SQL (complex joins, CTEs, window functions, performance tuning) 
• 5+ Years of Extensive experience writing and maintaining stored procedures, functions, and triggers 
• Hands-on experience with ETL concepts (extraction, transformation, loading) 
• Experience working with relational databases (e.g., SQL Server, Oracle, MySQL) 
• Solid understanding of data warehousing concepts (fact tables, dimensions, star schemas) 
• Ability to debug and optimize existing ETL processes 
• Experience handling large datasets and batch processing 
• Strong analytical and problem-solving skills 

Preferred Qualifications 

• Experience with ETL tools, Azure Data Factory, etc. 
• Experience with Azure Cloud  
• Familiarity with BI/reporting tools, Power BI 
• Experience with incremental loads, CDC, and data reconciliation 
• Exposure to cloud data platforms (Azure SQL, AWS RDS, Redshift, Snowflake) 
• Basic scripting experience (PowerShell, Python, or Bash) 
• Knowledge of data governance and security best practices. 

Competencies: 

• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. 
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. 
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions. 
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 

Why Join Us? 

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions. 
• Work on impactful projects that make a difference across industries. 
• Opportunities for professional growth and continuous learning. 
• Competitive salary and benefits package. 

Application Details 

Ready to make an impact? Apply today and become part of the QX Impact team! 

Alphabin Technology Consulting 

Alphabin is an innovative Software Testing firm that leverages automation, RPA, generative, and applied AI. We create custom automation testing solutions that test the software within a short time, to change the game our clients are playing. 

Our approach integrates cutting-edge automation technology with our extensive experience, enabling our clients to accelerate their releases. By aligning harmoniously with our clients' strategic objectives and offering fully customized Testing/QA solutions that expedite the release cycle, we set ourselves apart from traditional software testing companies. 

Address: 1100 Silver Business Point, Near VIP Circle, Utran, Surat – 394105

Location: Surat –  https://goo.gl/maps/owdWTzESYSSirsLNA

Job Type: Full-time

🌟 Kickstart Your Writing Career with Alphabin! 🌟

Are you a recent graduate with a knack for writing and a passion for technology? Do you dream of creating engaging content that simplifies complex ideas? If yes, then Alphabin is your gateway to an exciting career in Technical Content Writing!

• Learn and Explore: Dive into the world of software testing, AI, and automation while honing your writing skills.
• Shape Ideas: Craft compelling content that bridges the gap between technology and its users.
• Grow and Thrive: This is your chance to grow in a collaborative environment where challenges lead to growth.

Role Responsibilities:

As a Technical Content Writer, you’ll:

Learn and Write:

• Research and write blogs, articles, and whitepapers on topics like software testing, automation, and AI.
• Simplify technical concepts into easy-to-understand content for diverse audiences.

Create Engaging Materials:

• Develop user-friendly guides, FAQs, and tutorials for Alphabin’s tools and solutions.
• Contribute to case studies, product descriptions, and marketing collateral.

Collaborate with Experts:

• Work closely with QA engineers, developers, and AI experts to ensure content accuracy.
• Participate in brainstorming sessions to bring fresh ideas to the table.

Optimize for Impact:

• Learn and apply basic SEO practices to ensure content reaches the right audience.
• Use feedback from readers and stakeholders to continuously improve content quality.

Support Innovation:

• Stay updated on industry trends in AI, automation, and QA to write relevant and impactful content.

Qualifications:

Must-Haves:

• A Bachelor’s degree in English, Journalism, Computer Science, or a related field.
• Excellent writing and communication skills.
• Strong research skills with the ability to learn new concepts quickly.
• Interest in technology, software development, or AI.
• Eagerness to learn SEO, content management systems, and other writing tools.
• Basic understanding of software testing, QA methodologies, or automation tools.
• Familiarity with writing tools like WordPress, Grammarly, or Canva.
• Awareness of AI technologies like GPT or automation trends.

Preferred Skills :

• Strong research skills to write on highly technical topics.
• Experience using content management systems (CMS) like WordPress or HubSpot.
• Knowledge of SEO tools like Google Analytics, Ahrefs, or SEMrush.
• Proficiency in graphic design tools like Canva or Figma to create visuals for technical content.
• Exposure to scripting languages (Python, JavaScript) or technical documentation tools is a plus.

Why Join Alphabin?

• Learn from Experts: Start your journey in a supportive environment with guidance from experienced professionals.
• Build a Portfolio: Gain hands-on experience with real-world content creation that showcases your skills.
• Upskill: Access training sessions, certifications, and workshops to enhance your knowledge in technology and content writing.
• Collaborative Culture: Be part of a team that values fresh ideas and teamwork.
• Flexibility: Enjoy occasional WFO flexibility and flexible working hours within a decided shift.

Benefits: 

• Competitive salary. 
• Standard 21 + 8 paid leave policy per annum 
• WFH flexibility on special cases 
• Opportunities for career growth and professional development 
• Dynamic and collaborative work environment 
• Flexible working hours within a decided shift 

• Assist in identifying potential clients and generating new business leads. 
• Support the sales team in preparing proposals, presentations, and sales materials. 
• Conduct market research to identify trends and opportunities. 
• Maintain and update the CRM system with accurate client information. 
• Participate in client meetings and calls to understand customer needs. 
• Collaborate with marketing and product teams to align sales strategies. 
• Provide administrative support to the sales team as needed. 

Content Strategist / B2B Content Marketer

EXPERIENCE : 3 - 5 Years

As we expand our marketing efforts, we’re looking for a Content Strategist / B2B Content Marketer who can translate complex ideas into powerful stories that resonate with our ideal customer profile and fuel our demand generation efforts.

Role Summary:

We are looking for a strategic content marketer who can craft high-value content that is aligned with our ICP and demand generation goals. You will own the planning, development, and optimization of thought leadership content that drives awareness, engagement, and leads.

Roles & Responsibilities:

●      Research, write, and optimize blogs, eBooks, whitepapers, reports, and other long-form content.

●      Collaborate with SEO & design to ensure content is both discoverable and visually engaging.

●      Develop monthly content calendars aligned with campaigns, ICP, and lead lifecycle.

●      Ghostwrite or support director-level content (LinkedIn posts, interview-style articles, etc.).

●      Contribute to newsletters, landing pages, and social copy as needed.

●      Maintain quality, originality, and consistency across all formats.

Must have skills:

●      3-5 years of experience in B2B content marketing or content strategy.

●      Strong storytelling and writing skills with a portfolio of long-form content and campaign-driven copywriting.

●      Understanding of SEO, content funnels, and ICP-based content planning.

●      Comfortable collaborating with designers and subject matter experts.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

RESPONSIBILITIES:

• Design, build, execute financial, strategic, and operational analysis across the company and products
• Visa arrangement
• Assist in quarterly and annual budgeting, planning, and forecasting process 
• Assist in month-end finance process including closing books, audit, Invoicing, A/R report, etc
• Assist in managing the HRIS system including data updates of all employee information changes and additions; ensure integrity and accuracy of People data 
• Monitor and report on all key HR metrics; manage the design, implementation and tracking of all People team KPIs 
• Provide useful data to help guide decision-making, and allow the company to scale effectively and efficiently
• Identify and recommend methods to automate, simplify, and enhance processes, procedures, and technology to support the finance and operations team

REQUIREMENTS:

• Must have completed Chartered Accountancy (CA) course
• 1-3 years of experience in finance and operations, preferably in a high-growth tech environment 
• Must show documented proficiency in project management - from project design to evaluation 
• Attention to detail; experience with analytics, metrics and business consulting skills preferred
• Candidate must be able to effectively synthesize disparate quantitative and qualitative data sets to make data-driven decisions quickly for the organization
• Ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative preferred
• Strong communication and collaborative skills to effectively support and connect with a diverse team
• Obsessive around moving critical business metrics and products

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Create and execute customer engagement, satisfaction and retention plans
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Must Haves:

• Proven working experience as HR Manager or other HR Executive
• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company

Perks:

• Excellent growth opportunity
• Best salary in the industry

The company is headquartered in Pune.

Responsibilities:

*Establishing and maintaining relationships with vendors and venues

*Planning event details and aspects, including seating, dining and guests

*Creating reliable financial reports and collecting payments on time

*Remaining under budget with all costs

*Managing events and addressing potential problems that may arise

*Planning for potential scenarios that could impact the integrity of the event

*Maintaining a working knowledge of the complex needs of a wide variety of events