Data Protection

at Global provider of customer experience and technology

Agency job
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Bengaluru (Bangalore)
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3 - 5 yrs
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₹5L - ₹7.5L / yr
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Full time
Skills
Microsoft Windows
Linux/Unix
Veritas
VMWare

Responsibilities : 

 

  • Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
  •  Configuration, Troubleshooting and assisting setup of backup Environment.
  • Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
  • First and second level troubleshooting of the backup and restore issues
  • Update & Maintain Pertinent technical and Operational Documentation
  • Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
  • Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
  • Working with tape library teams on tape management
  • Installation and configuration of backup software on servers and clients.
  • Checking the failed backups for the day and rerunning them to meet SLA
  • Setting up or Assisting in LAB/Dev machine needs for test purpose etc
  • Requesting tapes from offsite location to facilitate restore
  • Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
  • Work on RPO ( Recovery Point Objective ) and failure reports
  • Backup policies and storage media management
  • Daily operational checklists
  • Notifications to a Group of Users or IT Admins mailing list
  • Work on Change management windows
  • Generate multiple reports and metrics as required for operations and planning
  • Strive for improvement in operational and business value.
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