
Responsibilities :
- Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
- Configuration, Troubleshooting and assisting setup of backup Environment.
- Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
- First and second level troubleshooting of the backup and restore issues
- Update & Maintain Pertinent technical and Operational Documentation
- Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
- Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
- Working with tape library teams on tape management
- Installation and configuration of backup software on servers and clients.
- Checking the failed backups for the day and rerunning them to meet SLA
- Setting up or Assisting in LAB/Dev machine needs for test purpose etc
- Requesting tapes from offsite location to facilitate restore
- Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
- Work on RPO ( Recovery Point Objective ) and failure reports
- Backup policies and storage media management
- Daily operational checklists
- Notifications to a Group of Users or IT Admins mailing list
- Work on Change management windows
- Generate multiple reports and metrics as required for operations and planning
- Strive for improvement in operational and business value.

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We are seeking a Senior UI/UX Designer & Developer to lead user‑experience and interface design across our AI platform. The ideal candidate will have deep experience crafting complex digital products from concept to launch, be highly proficient in Figma and other modern design/prototyping tools, and be motivated to translate AI‑driven workflows into intuitive experiences for clinicians, researchers and business users. This role demands excellent problem‑solving skills, the ability to conduct user research and synthesise insights into design decisions, and the technical know‑how to collaborate with full‑stack engineers on the implementation.
Key Responsibilities
- Lead UX Strategy & Research
- Conduct discovery research, interviews and design-thinking sessions to understand user needs, pain points and mental models, especially in clinical and med‑tech contexts .
- Gather and interpret analytics, telemetry and user feedback to inform product roadmaps and AI‑assisted experiences.
- Design AI‑Enabled User Journeys
- Craft user flows and interaction patterns for AI‑powered features (e.g., conversational interfaces, predictive insights) ensuring the outputs are trustworthy and actionable.
- Collaborate with product and engineering teams to scope MVP features, create wireframes and high‑fidelity mock‑ups, and iteratively refine the designs based on feedback .
- Develop & Prototype
- Build interactive prototypes using Figma and other rapid‑prototyping tools; implement responsive UI components using HTML, CSS, JavaScript/TypeScript or React.
- Work alongside full‑stack developers to translate designs into production code, ensuring accessibility, performance and adherence to design systems .
- Establish Design Systems & Best Practices
- Define and maintain a scalable design system with pattern libraries, UI components and design tokens.
- Champion UX best practices such as usability testing, heuristic evaluations and inclusive design .
- Evaluate emerging AI design tools and generative capabilities to accelerate design workflows.
- Cross‑Functional Collaboration
- Communicate design decisions effectively to stakeholders, including product managers, AI scientists, clinicians and business leaders .
- Participate in Agile ceremonies, provide UX input on backlog prioritisation and contribute to sprint planning and reviews .
Qualifications & Experience
- Experience:
- 6-10 years of UI/UX design experience with at least 3–5 years designing complex SaaS platforms or AI‑enabled products in healthcare, med‑tech or regulated industries.
- Demonstrated success leading end‑to‑end design projects—from discovery through research, prototyping, user testing and production.
- Strong understanding of AI concepts (generative AI, NLP, predictive analytics) and how they impact user experience.
- Skills:
- Expert proficiency with Figma and similar design tools like Sketch, Adobe XD and ProtoPie.
- Strong knowledge of design systems, human‑centered methodologies and data‑driven UX decision‑making .
- Proficiency in front‑end technologies (HTML5, CSS3/SASS, JavaScript/TypeScript or React) and understanding of responsive design and accessibility standards .
- Ability to communicate designs and concepts clearly and persuasively to non‑design audiences .
- Experience with Agile/Scrum, CI/CD workflows and collaboration tools such as Jira, Confluence and Git.
- Preferred:
- Familiarity with healthcare regulations (HIPAA, SaMD) and designing compliant user experiences.
- Experience working with global teams (US, India, EMEA) and designing multi‑language interfaces.
What Success Looks Like
- Deliver intuitive, accessible interfaces that empower clinicians and researchers to leverage AI‑driven insights with minimal friction.
- Establish a cohesive design system across the IntraIntel.ai platform and ensure consistency across modules.
- Collaborate closely with development teams to ensure seamless hand‑offs and high‑quality implementation of UI components.
- Mentor junior designers and developers, fostering a culture of experimentation, empathy and user advocacy.
Application & Evaluation
Candidates should be prepared to present a portfolio demonstrating complex project work, particularly AI‑enabled or healthcare‑related interfaces. We value clear communication, a passion for solving real‑world problems and the ability to translate technological possibilities into human‑centered solutions.
Job Description – SYSTEMS ENGINEER Role Description
This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.
The systems engineer will be responsible for network & server implementation, administration,
engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.
Job Responsibilities:
1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:
a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).
b. Prediction of client requirements based on assignment for planned and unplanned service activities.
c. Prioritize client requirements and achieve prompt response based on criticality and urgency.
d. Ensuring monthly health check-up report as per SLA each of the assigned customers.
e. Ensure business continuity with zero downtime.
2. Independently handles complex tasks and oversees full AMC contracts.
3. Maintain 100% SLA compliance (response time, resolution time, documentation).
4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support
5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.
6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).
7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.
8. Resolve escalated complaints related to AMC services.
9. Engage in completing training and holding certifications pertinent to IT technologies and practices.
10. Engage in Pre-sales activities:
a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.
b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.
13. Liaise with client departments and customers and keep a fruitful relationship.
14. Control usage of maintenance tools, stores and equipment.
15. Monitor and control maintenance costs for assigned tasks.
16. Adhere to health and safety policies and procedures of client and company.
17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.
18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.
Qualifications:
Troubleshooting and Information Technology expertise.
Server Administration, M365, and Cyber security skills.
Experience with Server management, backup and storage solutions.
Strong problem-solving and analytical skills.
Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.
Experience with ticketing systems, remote monitoring tools and remote desktop applications.
Certifications such as Cisco CCNA/MCSE.
Bachelor’s degree in computer science, Information Technology, or related field.
Excellent communication and teamwork abilities.
Ability to adapt to changing technology trends and advancements.
Other Details:
Immediate joiners preferred
- 3+ years of experience in the Development in JAVA technology.
- AWS or cloud Experience
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem-solving
Good to Have Skills:
- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
This person MUST have:
- BE Computer Science or equivalent
- Cloud app development experience.
- Strong Troubleshooting and debugging skills
- A strong passion for writing simple, clean, and efficient code.
- 3 years of experience with the Django framework and other backend technologies.
- Knowledge of NodeJS
- Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
- Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
- Experience creating high-performance applications.
- Experience with messaging and broker tools - Rabbitmq, MQTT
- Experience with SQL and NoSQL databases
- Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
- Knowledge of web services
- Proficient understanding of code versioning tools Git.
- Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
- Experience managing AWS infrastructure.
- Hands-on experience in Linux environment.
- Basic understanding of Kubernetes/Docker orchestration.
- Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or AWS) for the engineering team (Build servers/Jenkins nodes etc.)
- Experience with scrum or other agile software development methodology.
- Excellent verbal and written communication, teamwork, decision making and
- influencing skills.
- Handle customer calls/emails regarding technical issues for end-users.
- Strong communication skills
- Attention to detail.
Experience:
- Min 3 year experience
Location:
- Ahmedabad Office Or,
- Work from home
Timings:
- 40 hours a week with a rotational shift every month.
- Create delightful user experiences by building interfaces that are incredibly simple, elegant, and fun.
- Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
- Conduct concept and usability testing and gather feedback
- Help decide what to build and why not just make pretty pixels.
- Take a user-centered design approach and rapidly test and iterate your designs.
- Ask smart questions, take risks, and champion new ideas.
- Work with product management to define a successful, repeatable design and discovery playbook.
- Work closely with engineering on exceptional design work, providing on-the-fly input and direction.
- Help us build out scalable design practices, including the development of component libraries and design patterns.
- You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant micro-interactions.
- Adhering to the brand guidelines while designing the experiences for a consistent brand reflection.
You should apply if you have:
- 1-5 years of industry experience in design with a proven track record of solving UX problems.
- Sound understanding of UX methodology and lifecycle across significant channels and platforms.
- Customer-focused, with experience using design research methods to uncover customer insights.
- Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
- Experience working with early-stage efforts, dealing with ambiguity, and driving projects forward
- Strong collaboration skills with other UX Designers, Product Managers, Engineering, Marketing.
- Strong communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users.
- Understanding of patterns, best practices, and design standards across iOS, Android, and Web.
- Hands-on experience working with design tools including Adobe suite, Sketch & Prototyping tools.
- Some basic understanding and experience with Illustrations and Motion Design.
- Firm grasp of the JavaScript (and TypeScript ) language and its nuances
- Knowledge of (functional or object-oriented) programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools.
- Understanding of REST APIs, the document request model, and offline storage
- Experience with automated testing suites.
About the role:
Being an Engineering Manager allows you to bring a diverse set of skills all into focus to help us drive growth and impact across the world of Online education / E-Learning.
You will necessarily have a technical background but are now responsible for fundamental product and infrastructure strategies to help us scale from 1 to 100
Responsibilities:
- Lead a talented team of engineers to build and deliver world-class consumer-facing applications of highly scalable services.
- Partner with Business Product owners as well as senior engineering leaders to create a vision and roadmap for the team.
- Be a Hands-on leader managing projects and day to day activities of the team in an Agile/Scrum environment.
- Defining and Driving Performance and Availability metrics to measure and meet high operational standards for the services.
- Hiring, mentoring and developing engineers and leaders in the Tech & Engineering organization.
- Ensuring the quality of the engineering efforts are always exceptional by setting up the correct processes and quality control checks for the team to execute within
What we need
- 7+ years of relevant engineering work experience and 2+ hands-on management experience.
- Experience with architectural patterns of large, High-scale / High-traffic applications is a MUST
- Experience with AWS is mandatory while SOA/Microservices with Node.js and Golang is a plus.
- Retained, mentored and hired senior engineers and leaders with a track record of building productive engineering teams.
- Been actively involved in setting product strategy.
- Entrepreneurial drive and have hands-on experience in creating products which solve user's problems
Must have Java experience with Selenium Web Driver and expertise in Integration with existing Applications
Experience working in an Agile environment together. Certifications from ISTQB would also be a big plus
Experience in REST/SOAP Web Services
Experience working in Unix, Linux environment
Good to have knowledge in CI/CD using Jenkins
Soft skills: Excellent communication skills, problem solver and self-driven.









