Data Protection

Global provider of customer experience and technology

Data Protection

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Data Protection

at Global provider of customer experience and technology

Agency job

via Jobdost

3 - 5 yrs

₹5L - ₹7.5L / yr

Bengaluru (Bangalore)

Skills

Microsoft Windows

Linux/Unix

Veritas

VMWare

Responsibilities :

Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
Configuration, Troubleshooting and assisting setup of backup Environment.
Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
First and second level troubleshooting of the backup and restore issues
Update & Maintain Pertinent technical and Operational Documentation
Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
Working with tape library teams on tape management
Installation and configuration of backup software on servers and clients.
Checking the failed backups for the day and rerunning them to meet SLA
Setting up or Assisting in LAB/Dev machine needs for test purpose etc
Requesting tapes from offsite location to facilitate restore
Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
Work on RPO ( Recovery Point Objective ) and failure reports
Backup policies and storage media management
Daily operational checklists
Notifications to a Group of Users or IT Admins mailing list
Work on Change management windows
Generate multiple reports and metrics as required for operations and planning
Strive for improvement in operational and business value.

Responsibilities :

Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
Configuration, Troubleshooting and assisting setup of backup Environment.
Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
First and second level troubleshooting of the backup and restore issues
Update & Maintain Pertinent technical and Operational Documentation
Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
Working with tape library teams on tape management
Installation and configuration of backup software on servers and clients.
Checking the failed backups for the day and rerunning them to meet SLA
Setting up or Assisting in LAB/Dev machine needs for test purpose etc
Requesting tapes from offsite location to facilitate restore
Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
Work on RPO ( Recovery Point Objective ) and failure reports
Backup policies and storage media management
Daily operational checklists
Notifications to a Group of Users or IT Admins mailing list
Work on Change management windows
Generate multiple reports and metrics as required for operations and planning
Strive for improvement in operational and business value.

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