Data Engineer & Sr Data Engineer

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Responsibilities:

• Providing primary backup for networks should they fail.
• Ensuring the effective administration of a new business network.
• Performing troubleshooting on all programs when required.
• Preparing post-mortem reports and performing trend analysis when there are system failures.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Requirements:

• CCNA certified.
• Around 1 year of experience in Network Operations.
• Excellent communication skills.
• Candidate with networking certification is preferrable.

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Desired Candidate Profile:

• Good Customer success handling experience.
• Excellent verbal & written communication skills
• Excellent leadership & team managing skills, Customers and deliveries

Roles and Responsibilities:

• Arrange and participate in discussions to ensure solutions are designed for successful deployment.
• Delivering products in an iterative, agile software lifecycle Desired Competencies / Experience.
• Develop detailed project plan to track progress, Knowledge of managing projects with use of risk management, quality management & scope change management.
• Responsible for managing timing, resources, budget and quality commitments of programs. Manage software budget and resource plan of scrum teams in alignment with project needs.
• Has strong technical knowledge and expertise in resolving technical issues. Ensure project dashboards are up to date for stakeholders review Innovate and identify measures for quick and flawless project delivery. Assess technical skill requirements and ensure that resources can meet those requirements by creating learning opportunities.
• Lead technical project teams as required, including engagement with third parties, product managers, and internal partners, through all stages of the SDLC.

Education/Qualification:

BS/MS in computer science or prior experience as a software engineer

• Certified Scrum Master
• PMP or equivalent - nice to have to apply.

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

Responsibilities:

• Actively being part of end -end recruitment process

• Organize and maintain personnel records
• Update internal databases
• Prepare HR documents like job descriptions, employment contracts, relieving letters, etc..
• Create daily reports and presentations on HR metrics
• Liaise with external partners, like insurance, vendors.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organisation, and automation.

Requirements:

• Proficient with Swift 4 (depending on project requirements), and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with Online/Offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple's design principles and interface guidelines.
• Knowledge of low-level C-based libraries is preferred.
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimisation
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration