Data Engineer Lead

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

The ESAB Project Enterprise – SAP S/4HANA Technical & Integration Lead will be a seasoned SAP S/4HANA champion, fluent in the language of integrations, technical complexities and automated testing. You will thrive in the dynamic world of connecting systems and orchestrating flawless data flow. In this role, you will be the linchpin between our core SAP S/4HANA system and the vast ecosystem of connected applications and external data sources. You will lead a team of technical specialists, defining integrations, implementing solutions, establishing automated testing, and ensuring seamless data exchange across the organization.

What you will do

• Lead the design, development, and implementation of complex integrations between SAP S/4HANA and other enterprise systems, cloud applications, and data sources.
• Mastermind the technical architecture of integrated solutions, leveraging SAP Cloud Integration (CPI), API Management, and other relevant technologies.
• Evaluate and implement industry best practices for secure and efficient data exchange using various integration patterns (e.g., API, middleware, cloud-based integrations).
• Work closely with business stakeholders and developers to understand integration requirements and translate them into technical solutions.
• Manage and prioritize integration projects, ensuring timely delivery within budget and scope.
• Monitor and troubleshoot integration performance, identifying and resolving issues proactively.
• Establish test automation tools to optimize testing efforts and improve efficiency.
• Stay up-to-date on the latest SAP S/4HANA integration technologies and best practices, continuously upskilling yourself and your team.
• Lead knowledge sharing and training initiatives to enhance the team's expertise in SAP S/4HANA and integrations.

What we are looking for

• 7+ years of experience working with SAP S/4HANA and ECC.
• Proven track record of successfully leading and delivering complex S/4HANA integration projects.
• In-depth understanding of integration technologies like SAP Cloud Integration (CPI), API Management, middleware, and data migration tools.
• Solid knowledge of SAP ABAP, SAP Basis, and SAP Fiori architecture.
• Experience with cloud-based integration platforms and cloud-native technologies.
• Experience with test automation tools like Tricentis.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Leadership qualities and the ability to motivate and mentor others.

Education Requirements

·        Not applicable

Preferred

·   Understanding of manufacturing industry

Competencies & Behaviors Needed

·      Exceptional communicator at all employee levels including senior executives.

·      Strong proponent of ESAB’s values and behaviors and EBX principles.

·      Drives continuous improvement.

·      Effective at building relationships and trust.

·      Strong collaboration skills across functions and business platforms.

·      Negotiates with associates with a respectful give-and-take approach, where decisions are shared.

·      Comfortable working in a global matrix organization.

·      Results-oriented with the ability to make decisions and to follow through on programs and developed policies.

·      Bias for action; a sense of urgency; initiative-taker; moves with speed.

·      Focus on delivering results and continuous improvement.

·      Manages workload efficiently and effectively.

·      Agile mind; quick on one’s feet.

·      Prioritizes for maximum impact.

·      Good at synthesizing data and distilling key points.

·      Can dive deep into detail to support root cause analysis yet understands the big picture.

·      Insightful, deductive reasoner, fact-based analytical person.

·      Influencing and driving performance without authority.

Additional Key Attributes

·      Integrity, credibility, and character with demonstrated ethical behaviors.

·      A collaborator and leader with self-confidence, humility, and consultative skills to positively influence the business.

·      A tenacious, operationally minded individual with a strong work ethic.

Lead Full Stack Developer (MEAN Stack) (Product Lead ) - 5+ Exp.

Responsibilities:

• Lead the Product development team in designing, implementing, and maintaining robust MEAN stack Application.
• Should be able to plan & execute Development Sprints in Jira based on given Feature Documentation.
• Should be able to allocate resources for Sprints and give time estimates.
• Conduct Daily Standup Meetings for Team and make sure of Sprint Progress.
• Provide technical leadership and mentorship to junior developers, guiding them in best practices for MEAN Stack development.
• Collaborate with stakeholders to gather requirements, provide technical insights, and communicate project progress.
• Stay updated with the latest development trends, tools, and technologies, and advocate for their adoption within the team.
• Making sure that we are creating highly scalable and maintainable API’s that meet performance and security requirements.
• Make sure to have at least 90% Test Coverage for NodeJS Backend.
• Conduct detailed code reviews & refactoring and ensure adherence to coding standards, best practices, and project guidelines.
• Optimising frontend components for maximum performance across a vast array of web-capable devices and browsers.
• Develop detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications.
• Articulates rationale for approach in the context of both business and user needs.
• Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints.
• Submit Weekly Sprint & Product Performance Report to Management

Requirements:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
• Minimum 5+ years of experience in Node.js & Angular development.
• Experience with NoSQL database technologies like MongoDB is must.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to prioritize tasks, manage projects properly and meet project deadlines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines is must.

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

Java

Mandatory:

1. Strong expertize in Java/J2EE(4-7 years of experience)
2. Strong  expertize in Microservices, SpringBoot
3. Java including multithreading and concurrency

Preferred skills :

1. Experience in  Virtualization, SDN, NFV, Yang, Netconf
2. Good Knowledge on Networking
3. Multithreading and concurrency

• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed

• Bachelor's degree in Business, Marketing, Communications, or related field
• 0-5 years of experience in sales
• Strong oral and written communication skills
• Proven ability to lead a team to meet quotas
• Excellent leadership skills
• Experience setting sales goals
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office