Telesales Executive

What You will do:

● Create beautiful software experiences for our clients using design thinking, lean, and agile methodology.

● Work on software products designed from scratch using the latest cutting-edge technologies, platforms, and languages such as NodeJS, JavaScript.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced,d and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications :

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as NodeJS,

● Server-side development experience, mainly in NodeJS, can be considerable

● UI development experience in AngularJS

● Passion for software engineering and following the best coding concepts .

● Good to great problem-solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning, and NLP will be a plus.

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Team Leads Interior Design

• Experience: 10+ years
• Location: Ahmedabad(Sanand)
• CTC:Up to 80 k/ month
• Mon to Saturday
• Work from Office
• Degree of interior design is compulsory

Requirements and Skills

· A bachelor's or master's degree in Interior Designing is typically required.

· A minimum of 8 to 10 years of professional experience in Interior Designing, with demonstrated leadership skills and project coordination experience.

· Proficiency in Interior Designing software and tools.

· IIID association will be plus.

· Strong design creativity, attention to detail, and the ability to provide design guidance and feedback.

· Project management experience, including scheduling, budgeting, and resource allocation.

· Effective communication and interpersonal skills to collaborate with team members, clients, and stakeholders.

· Knowledge of Interior Designing principles, building systems, construction methods, and industry regulations.

Roles & Responsibilities

- Writing good quality code.

- Be able to design ,implement and deploy scalable backend applications on cloud(AWS/Azure).

- Be able to take ownership of projects and deliver them on time.

- Be able to lead a team and mentor junior developers.

Qualifications:

- BE/BTech degree in CS/IT or similar related field.

- 4+ years experience as backend engineer.

- Good knowledge in Python and at least one of the framework - Django, Flask, FastAPI, etc.

- Hands on experience in building microservices applications on AWS/GCP/Azure.

- Good understanding of platforms(Docker, AWS/Azure).

- Must have good understanding of Data Structures/Algorithms/Databases and other CS concepts.

- Experience working in multiple databases and data modelling.

- Experience writing APIs and related technologies like REST, JSON, websockets, grpc etc.

- Should be inquisitive enough picking up any language and frameworks based on need.

- Should be able to design/implement/deploy end-to-end systems.

- Having good knowledge on deploying cloud applications and with Dockers/Kubernetes is a plus.

- Experience building end-to-end analytics systems is a plus.

Requirements:

• Developing and implementing user interface components using React.js concepts and workflows.
• Developing user interface components and implementing them with a well-known React.js workflow.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• In-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Develop a flexible and well-structured front-end architecture, along with the APIs to support the applications 

• Observe, strategize, develop and design required software solutions.
• Designing Client-Side and Server-Side Architecture and Rendering and Static Site Generation.
• To confer with users - by studying systems flow, data usage & work related bottlenecks.
• Design and implement Back End and Front End code
• Interact with the production team, understand their workflow and find new ways to automate their workflow.
• Write effective APIs as well as Integrate third-party APIs.
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Manage huge data sets including structured and unstructured data sources.
• Machine learning tools for workflow automation.
• Knowledge of Spark and Map Reduce.

• Strong Knowledge of and C#, .NET
• Strong knowledge of client-side dynamic and rich UI applications development.
• Hands-on experience on HTML, CSS, bootstrap, JavaScript, AJAX, jQuery and Prototyping.
• Strong hands-on experience in popular frameworks and JavaScript ecosystem – JS, Node, Angular, Jquery.
• Experience in Spark, Hadoop, Scala, and Elastic Search is a plus point.
• Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
• Exceptional design, coding, and problem-solving skills, with a bias for architecting at scale.
• Experience using NPM, Web-Pack, Gulp.
• Familiarity with performance testing and optimization’s.
• Strong knowledge of computer science, algorithms, and design patterns
• Write robust modular code for the full stack using the latest technologies, test and optimize it to work for high performance and scale and deploy it to the UiPath cloud platform.
• Work with various horizontal teams such as Structure, Electrical, Mechanical, Accessibility, Legal, and Finance and also interact with other core teams across locations at UiPath
• Own the smooth running of your cloud service or docker service, and respond to live site issues.
• Strong oral and written communication, and other soft skills critical to collaborating and engage with teams

Requirements:

• Engineers with 1-6 years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store

• Top-notch programming skills in Java, Kotlin and Android along with MVVM, Dagger2, Room, LiveData, Coroutine & JetPack-Components

• Command of memory management, view hierarchy, battery optimisation and in-depth experience with multi threaded and networked applications

• Worked with Restful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

• Thorough working knowledge of Android Studio with the Gradle build system
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices
• Focus on Material Design principles and pixel-perfect implementation of the design into code
• Solid experience with Git Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours