Data Analyst / Data Scientist | Internship | Tech-Savvy|

Responsibilities:

Job Summary: 

We are looking to hire bright candidates to work on cutting edge technologies. We work on multiple technologies covering RoR, React & Redux, Postgres, Mobile app development (iOS and Android). 

Our mission is to provide robust software solutions to recurring problems in various therapeutic areas. Our platform is a highly configurable Software-as-a-service solution which is currently deployed to serve various therapeutic conditions across India and UK.

We look forward to working with candidates whose career goal matches with our mission.

Managing the knowledge base of configuration management

Education: B E/B Tech in Computer Science or MCS 

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

What you’ll do 💯

• Work closely with recruiters/hiring managers to understand customer pain points and opportunities for features and improvements

• Developing the exact pixel-perfect & Responsive UI from the designs provided
• Lead or participate in design reviews, code reviews and architecture evolution discussions. quality & performance goals

  development efficiency.
  
  

• At least 2 Years of relevant work experience in React JS
• Experience in developing responsive Web Applications Development and reusable UI elements

• Architect and develop scalable and maintainable applications
• Expert Programming experience in HTML, CSS, JavaScript and React JS with the expertise to fuse these with modern web development practices

1. Job Types: Full-time, Regular / Permanent
   Salary : No bar for the right candidate 

What will you do? –

• Developing high quality native mobile experiences for our products – with a focus on UI/UX, simplifying complex use cases so that a non-expert can succeed
• Experience with Flutter.
• Knowledge of the latest mobile app development concepts, trends, software design patterns, usability, and HCI guidelines for mobile apps.
• Practical experience in consuming RESTful APIs

About the Job –

• 2+ years in mobile software development.
• Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google Play or available on GitHub.
• Design and build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and build the designs and Wireframes into high quality responsive UI code.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git to keep in sync with other team members and managers.
• Ensure security guidelines are always followed while developing the app.
• Consulting with our customer facing representatives about software system design and maintenance.
• Experience with third-party libraries and APIs.
• Understanding of the Agile development life cycle.
• Experience with automated testing and building.
• Experience with Git, Jenkins, or other version control tools.
• Familiarity using version control tools like Git, Subversion etc. and IDEs like Android Studio, VS Code etc.

What do you need? –

• Knowledge of the latest mobile app development concepts, trends, software design patterns, usability, and HCI guidelines for mobile apps.
• Strong communication skills and ability to work in a collaborative environment with remote teams.
• Should enjoy solving tough problems and working with new technologies
• You’ll be partnering with design, product and user research teams to build world class applications.
• You’ll be working in a highly collaborative work environment with high degree of ownership and continuous feedback.
• Have a product mindset, can work with cross-functional teams to identify requirements and convert them to tech specs and action plans
• Have great learning appetite and ready to experiment with new technologies

• Strong knowledge of JavaScript.
• Knowledge of and its frameworks.
• Knowledge of NodeJS deployment over servers like AWS, the digital ocean.
• Good understanding of relational databases. Having experience with MongoDB will be an advantage.
• Proficiency in handling server-side development, deployment, and debugging.
• Having worked in socket programming is an added advantage.
• Good understanding of code versioning tools, such as Git.