UI/UX Designer

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Key Responsibilities

• Identify and research potential clients and new business opportunities.
• Generate and qualify leads through LinkedIn, email outreach, cold outreach, and networking platforms.
• Maintain and update the company’s CRM system with accurate lead information, communication history, and follow-up status.
• Track lead progress, conversions, and engagement metrics.
• Assist in preparing proposals, quotations, and client presentations.
• Conduct market research and competitor analysis.
• Support partnership-building and collaboration initiatives.

Required Skills

• Strong verbal and written communication skills.
• Basic understanding of sales funnels and lead generation.
• Familiarity with LinkedIn and professional networking tools.
• Organizational skills and attention to detail (especially for CRM management).
• Ability to track and report outreach performance metrics.
• Self-driven and target-oriented mindset.

What You Will Gain

• Practical experience in business development and client acquisition.
• Hands-on exposure to CRM management and sales pipeline processes.
• Understanding of startup growth strategy.
• Certificate and letter of recommendation (based on performance).
• Potential opportunity for future paid or performance-based roles.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Job Profile: Business Development Associate (BDA)

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

Applicant Trainee Program

Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

Have a keen interest and deep understanding of the Indian education sector.

Interested in mentoring and guiding students.

Having a knack for sales

Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)

Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.

Business Development Associate - Center Sales Associate, Inside Sales Associate

Sector: Sales 

Locations: Across India

Working Days:6 days work week (Saturday and Sunday Mandatory working) 

CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training) 

During the Training program:  4-6 weeks 

How to proceed: You can also fill the following form 
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform

Important Steps: 

1. Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
2. Result declaration will be done within 7 working days

Type, Location,

Full Time @ Anywhere in India

Desired Experience

3+ years

Job Description

What You’ll Do

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table

• 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular2+ and another modern framework
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

Required experience candidates who is currently working in life insurance companies or health insurance

CTC would be as per the profile

Minimum CTC 2.50 lac to 8 lac

• A self-driven UI engineer with an eye for detail UI Design and Development
• Build solutions that’ll be used by thousands of enterprises globally
• Meld UX and great looking UI and Wireframe while keeping excellent code quality
• Thrive in a collaborative team environment and work with challenging timelines
• Design and build web apps that are scalable, puts user experience front and center
• Develop modular UI components for company-wide reuse
• Evolve a common design language for UI across apps
• Establish and advocate front-end coding guidelines
• Iterate UI features with high speed
• Work with ambiguous product requirements and shared backend APIs

REQUIREMENT-

• 2-4 years of experience with working on UI frameworks like Angular
• Experience in product companies would be a plus
• Must have a solid understanding of JavaScript and related libs, CSS
• Big plus if familiar with Django, Flask, Postgres, Linux, Git, AWS
• Writing high-performance, reliable and maintainable code
• Ability to define cross-core contracts and bring them to closure through collaboration.
• Analytical and problem-solving skills
• Working knowledge of Git and proficiency with Jenkin