Customer support/collections

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

Key Responsibilities

• Manage customer portfolios and follow up on outstanding payments.
• Monitor Accounts Receivable (AR) ageing and overdue invoices.
• Handle customer disputes related to invoices, pricing, taxes, and billing.
• Coordinate with internal teams to resolve payment and invoice issues.
• Track customer payment commitments and maintain accurate records.
• Support account reconciliation and cash application activities.
• Prepare daily, weekly, and monthly reports on collections and disputes.
• Maintain customer records and follow company policies and procedures.

Mandatory Requirements

• Minimum 2 years of overall experience.
• At least 1 years of experience in Dispute Management and/or O2C.
• Experience in B2B Collections and customer portfolio handling.
• International voice process experience is mandatory.
• Graduation is mandatory.
• Good English communication skills.
• Must be comfortable working in US shifts.

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

Position: Credit Controller/payment collection – Laminates/Plywood Industry

Location: Paharganj, Delhi

Experience: 5–10 Years

Industry: Laminates / Plywood / Building Materials

Job Summary

We are looking for an experienced Credit Controller with 5–10 years of relevant experience in the laminates, plywood, building materials, or allied industry. The candidate will be responsible for managing customer credit, receivables, collections, outstanding payments, and ensuring effective credit control processes.

Key Responsibilities

• Manage and monitor customer outstanding balances and credit limits.
• Follow up with dealers, distributors, retailers, and institutional customers for timely payments.
• Prepare and maintain Ageing Reports, Outstanding Reports and Collection Reports.
• Coordinate with the Sales team regarding customer credit limits and payment issues.
• Evaluate customer creditworthiness and recommend appropriate credit limits.
• Ensure timely collection of overdue payments and minimize bad debts.
• Reconcile customer accounts and resolve payment discrepancies.
• Monitor DSO (Days Sales Outstanding) and improve collection efficiency.
• Handle customer queries related to invoices, credit notes, debit notes and outstanding balances.
• Coordinate with Accounts, Sales, Dispatch and Management teams for smooth order-to-payment cycles.
• Prepare regular MIS reports related to receivables and collections.
• Escalate long-pending and high-risk accounts to management.
• Ensure adherence to company credit policies and payment terms.

Candidate Requirements

• Graduate in Commerce / Finance / Accounting; B.Com preferred.
• 5–10 years of relevant experience in Credit Control / Receivables / Collections.
• Must have experience in Laminates, Plywood, Building Materials or a related industry.
• Strong understanding of dealer/distributor credit and collection processes.
• Good knowledge of MS Excel, particularly ageing, reconciliation and MIS reporting.
• Experience with ERP/accounting software will be preferred.
• Strong follow-up, negotiation and communication skills.
• Good analytical and problem-solving abilities.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Hiring: OTC Collections Executive

Experience: 1–3 Years

Location: Chennai

Required Skills:

Experience in OTC Collections / Accounts Receivable.

Payment follow-ups and outstanding invoice management.

Good communication and customer-handling skills.