Customer support/collections

Have you ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product and bring the "Idea on Paper" to life. Do you crave to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We give you the opportunity to be part of a team that will be leading the development of a SAAS product. 

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers! 

We are looking for a DotNet Software Engineer to join our engineering teams at our Hyderabad office. 

What would you do? 

● Building products is all about solving hard problems. It requires creativity and out-of-the-box thinking. 

● We believe in freedom and ownership, so expect a large and important portion of the product to gradually become your responsibility. 

● Diagnose and fix bugs and performance bottlenecks for performance. 

● Maintain code and write automated tests to ensure the product is of the highest quality. 

● You will be collaborating with your teammates and clients. 

Experience? 

4-8 years of experience working on DotNet Core Framework - Web APIs. Experience building a Product, preferably SAAS. 

Technical Skillset? 

● In-depth knowledge of C# .NET languages. 

● Hands-on experience in DotNet Core Web API Framework and programming and some in ReactJS/Angular framework in a development-intensive individual contributor role 

● Experience working in Cloud, Agile, CI/CD, and DevOps environments. We live in the Cloud. 

● Good Knowledge of SOLID Principles and OOPS Concepts 

● Strong knowledge of SQL - Writing and debugging complex queries, stored procedures, and functions. 

● Strong knowledge of SQL DBs like PostgreSQL or SQL Server 

● Experience with Entity Framework or Dapper. 

● Experience with working with Authentication Providers like IdentityServer, Auth0, or equivalent is good to have 

Functional Skillset? 

● Comfortable “working virtually” with teammates and customers worldwide - we do a lot of Slack, Zoom, and Google Meet. 

● Good proficiency in the English language 

● Demonstrated success as a problem solver, result-oriented, self-starter 

● Good attention to detail 

● An inclination to get things done based on clear/aggressive goal setting and improving productivity metrics

About CAW Studios 

We are a Product Engineering Company of 200 geeks. 

We run engineering for startups like Hoichoi.tv, Interakt, CashFlo, hBits, FastTI, Fhynix, BeTagged, FastBar, Haptik, CloudDefense, AccelData Flipspaces, Aerchain, and Reeco 

We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech stack - we are into solving problems. 

Website: https://www.caw.tech/ 

Know More: https://www.caw.tech/handbook 

Job Role: Senior Delegate Relations Executive (US/EU)     

Function : International Sales 

Location : Mumbai 

Joining: Immediate – 15 days

Education: Graduation  

Experience : Minimum 8 years 

Working Days : Monday – Friday (Sat and Sun fixed off) 

Shift timings  : (EU Shift12pm – 9pm)/ (US Shift 9pm – 6am) 

Benefits 

• Work life balance 

• Monthly sales achievers are rewarded with gift vouchers. 

• A performance-based commission structure offers earnings between INR 70,000 and INR 1 Lac, in addition to monthly salary. 

• Employees completing three years receive loyalty bonuses ranging from INR 1 lac to INR 5 Lacs. 

• Professional development and career advancement opportunities are actively encouraged. 

• Health coverage includes medical insurance worth INR 2 Lacs. 

• Opportunity to attend global conferences across Berlin, Germany, the USA, and Europe. 

• Managers are entitled to annual bonuses of up to INR 5 Lacs based on performance. 

• Additional benefits include paid holidays, festive leaves, and team gatherings. 

• Comprehensive perks such as Provident Funds and health insurance are provided. 

• Sick leave and relocation assistance are also part of the employee support program. 

Job Responsibilities: 

• Handle all enquiries professionally and always ensure excellent customer service. 

• Responsible for leading and motivating a team to achieve organizational goals and project milestones. 

• Oversee day-to-day operations while ensuring seamless collaboration across departments. 

• Assigned tasks, monitored progress, and provided regular feedback to enhance team productivity. 

• Work towards individual key performance indicators and revenue targets. 

• Speak to previous clients and book them 6 – 8 months in advance. 

• Lead generation and to create a database per project. 

• Speak to speakers and get their referrals booked. 

• Work on LinkedIn to engage with the clients. 

• Study competition to find new ways to retain customers. 

• Advise clients on creating profitable processes. 

• Conduct market research and competitor analysis to identify new opportunities for retention and growth. 

• Provide strategic client advisory to help create profitable event and partnership processes. 

Candidate Specification: 

• Excellent verbal and written communications skills. 

• Confident while working 

• Strong work ethic 

• To-do-attitude 

• Willingness to learn 

• Long term approach 

• International exposure 

Required Skills: 

• Minimum of 8 years’ experience within Delegate Sales/ International B2B Sales. 

• Proven track record of delivery against revenue and other KPI targets 

• Ability to build strong, trusting relationships with your client base. 

• Proficient in MS Office, with working knowledge of CRM platforms 

• Excellent communication and negotiation skills 

• A customer-oriented attitude 

• Problem-solving aptitude 

We are seeking Cloud Developer with experience in GCP/Azure along with Terraform coding. They will help to manage & standardize the IaC module.

Experience:5 - 8 Years

Location:Mumbai & Pune

Mode of Work:Full Time

 Key Responsibilities:

• Design,   develop, and maintain robust software applications using most   common and popular coding languages suitable for the application   design, with a strong focus on clean, maintainable, and efficient   code.
• Develop,   maintain, and enhance Terraform modules to encapsulate common   infrastructure patterns and promote code reuse and standardization.
• Develop   RESTful APIs and backend services aligned with modern architectural   practices.
• Apply   object-oriented programming principles and design patterns to build   scalable systems.
• Build   and maintain automated test frameworks and scripts to   ensure high product quality.
• Troubleshoot   and resolve technical issues across application layers, from code to   infrastructure.
• Work   with cloud platforms such as Azure or   Google Cloud Platform (GCP).
• Use Git and   related version control practices effectively in a team-based   development environment.
• Integrate   and experiment with AI development tools like GitHub   Copilot, Azure OpenAI, or similar to boost engineering   efficiency.

Requirements:

• 5+   years of experience
• Experience   with IaC Module
• Terraform   coding experience along with Terraform   Module as a part of central platform team
• Azure/GCP   cloud experience is a must
• Experience   with C#/Python/Java Coding - is good to have

 If interested please share your updated resume with below details :

Total Experience -

Relevant Experience -

Current Location -

Current CTC -

Expected CTC -

Notice period -

Any offer in hand -

At Revv, we are redefining the self-drive experience by offering our customers convenient, flexible, and innovative ways to rent cars. Our mission is to deliver seamless mobility solutions through cutting-edge technology and exceptional customer experiences.

We are looking for a Senior Product Manager to lead the development and execution of our product vision. In this role, you will collaborate with cross-functional teams, analyze market trends, and leverage data-driven insights to build impactful products that enhance the self-drive experience. If you are passionate about solving customer problems, driving product innovation, and scaling products that make a difference, we’d love to hear from you!

As a Senior Product Manager, you will own and drive the product lifecycle from ideation to launch and beyond. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative products that meet customer needs and align with our business goals. This role requires strategic thinking, customer empathy, and a proven ability to execute in a fast-paced environment.

Responsibilities:

• Product Strategy and Roadmap: Define and prioritize the product roadmap in alignment with company objectives and market needs.
• Market Research and Customer Insights: Conduct thorough market research and analyze customer feedback to identify opportunities and gaps.
• Cross-functional Collaboration: Work closely with engineering, design, and business teams to define product requirements and ensure timely delivery.
• Product Development: Lead the product lifecycle from concept to launch, ensuring high-quality deliverables.
• Performance Metrics: Define, monitor, and analyze key performance indicators (KPIs) to measure product success and inform future enhancements.
• Stakeholder Communication: Communicate the product vision, progress, and performance to internal and external stakeholders effectively.
• User-Centric Focus: Advocate for the customer at every stage of the product development process to ensure the best possible user experience.

Requirements:

• Experience: 4-6 years of experience in product management, preferably in [ConsumerTech, Ecommerce or Mobility ].
• Education: Bachelor's degree in [relevant field, e. g., Business, Computer Science, or Engineering]; MBA is a plus.
• Strategic Thinking: Proven ability to define a vision and execute a product strategy to achieve business outcomes.
• Technical Acumen: Solid understanding of technology and the ability to work closely with engineering teams.
• Analytical Skills: Strong data-driven decision-making skills with the ability to translate insights into actionable strategies.
• Leadership: Experience leading cross-functional teams and managing stakeholders at all levels.
• Communication: Excellent verbal and written communication skills.
• Adaptability: Thrives in a fast-paced, agile environment with the ability to manage multiple priorities effectively.

We are building the future of women’s wellness. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are broken and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, health sciences, content, and community, we would love to talk to you.

What are we looking or

1. Experience in Sales and/or customer consulting

2. Ability to understand and handle data sets through google sheets and Excel

Job Role:

1. Convert highly qualified leads into  members, by consulting and guiding them based on their conditions and requirement

2. Assess ways to optimize the overall top-of-funnel lead flow at Savage by working with external communities

3. Create weekly reports on work done, what worked and what did not work.

4. Be the voice of prospective customers in the system

• As an independent, self-motivated, and an avid technologist, you should have a strong interest in mobile and intuition for UX and consumer behaviour
• Up to date knowledge of Android (Jetpack and RxPatterns)
• Experienced in publishing and maintaining apps in play store
• Excellent Java programming skills
• Experienced in writing testable code & unit tests
• Experience with the Kotlin programming language a plus
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Familiarity with the use of additional sensors, such as gyroscopes, accelerometers, GPS
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines (JETPack, Rx patterns)
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status