
- 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
- Strong communication skills (both verbal and written) with a customer-first approach.
- Ability to troubleshoot and resolve issues efficiently and professionally.
- Proficiency in using support software, CRM tools, and ticketing systems.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in rotational night shifts as required.

About KoinBX
About
KoinBX is India's most trusted and fastest-growing crypto exchange, dedicated to providing a secure, compliant, and user-friendly platform for crypto enthusiasts and traders across India. As the most trusted and fastest-growing crypto exchange, KoinBX is your gateway to the future of finance, with a user-centric approach, advanced security measures, and an extensive array of cryptos. Our vision is to be the cornerstone of a future where every individual, regardless of background, discovers and harnesses the boundless opportunities of digital assets. KoinBX opens the doors to a future where digital assets play a transformative role in shaping the financial landscape. Our mission is to empower traders by offering a secure and trusted crypto trading platform that is easily accessible to all. We promise to be the gateway ushering in a future of limitless financial possibilities in the realm of digital assets. We provide advanced tools and confidence to navigate the Indian crypto market. We are proud to be 100% compliant with Indian regulations, safeguarding users' funds through robust security measures, including advanced encryption techniques and multi-factor authentication. With over 120 listed cryptos and 150+ active trading pairs, including cryptos like Bitcoin, Ethereum, and Ripple, we provide a comprehensive platform with an intuitive interface, real-time portfolio tracking, and timely price alerts for informed trading decisions. At KoinBX, we offer a wide suite of features designed to meet the diverse needs of both beginner and experienced traders. From instant KYC authentication to low trading fees and high liquidity, our platform is equipped with everything you need to trade cryptos. Join the 5 million+ strong crypto community on KoinBX and begin your crypto journey today. Whether you're a seasoned trader or just getting started, KoinBX is your trusted partner for all your cryptocurrency trading needs.
Candid answers by the company
KoinBX is your gateway to the future of finance, with a user-centric approach, advanced security measures, and an extensive array of cryptos.
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ESSENTIAL SKILLS:
|
· 4+ Years Hands on experience with web automation using Selenium, JavaScript technologies · Good knowledge and experience in unit testing tools such as Jasmine, Jest, Mocha/Chai or equivalent framework · Hands on experience in Cypress · Decent experience in testing web applications built on technologies like Node.js / React.js · Excellent programming skills in Java, JavaScript, or related languages, written custom test automation scripts, automation tools and frameworks · Ability to learn quickly and to adapt to existing / new tools and technologies · Work exposure with custom CI/CD Pipelines e.g.: Jenkins · Experience with Version control systems like Git · Experience with Bug tracking software like Jira · Excellent written/verbal communication · Ability to collaborate with different stakeholders including engineers, other QA, Product owners
ROLE DESCRIPTION: |
|
· Build the test suite for the UI automation where web pages are generated using UI as a service · The test suite is expected to be built on Cypress.io · Develop and implement automated test scripts by enhancing the existing / new framework and architecture · Write functional and end to end tests using JavaScript technologies, Selenium etc · Develop reusable utilities and test scripts which can be shared across the platform · Document defects effectively and collaborate with engineers and other stakeholders to have them resolved · Participate in the Agile execution and take part in the required agile ceremonies · Be an integral part of the development process, evangelising TDD and collaborating with software engineers across the development cycle. |










