Customer support Executive

Job Title: Data Engineer / Integration Engineer

Job Summary:

We are seeking a highly skilled Data Engineer / Integration Engineer to join our team. The ideal candidate will have expertise in Python, workflow orchestration, cloud platforms (GCP/Google BigQuery), big data frameworks (Apache Spark or similar), API integration, and Oracle EBS. The role involves designing, developing, and maintaining scalable data pipelines, integrating various systems, and ensuring data quality and consistency across platforms. Knowledge of Ascend.io is a plus.

Key Responsibilities:

• Design, build, and maintain scalable data pipelines and workflows.
• Develop and optimize ETL/ELT processes using Python and workflow automation tools.
• Implement and manage data integration between various systems, including APIs and Oracle EBS.
• Work with Google Cloud Platform (GCP) or Google BigQuery (GBQ) for data storage, processing, and analytics.
• Utilize Apache Spark or similar big data frameworks for efficient data processing.
• Develop robust API integrations for seamless data exchange between applications.
• Ensure data accuracy, consistency, and security across all systems.
• Monitor and troubleshoot data pipelines, identifying and resolving performance issues.
• Collaborate with data analysts, engineers, and business teams to align data solutions with business goals.
• Document data workflows, processes, and best practices for future reference.

Required Skills & Qualifications:

• Strong proficiency in Python for data engineering and workflow automation.
• Experience with workflow orchestration tools (e.g., Apache Airflow, Prefect, or similar).
• Hands-on experience with Google Cloud Platform (GCP) or Google BigQuery (GBQ).
• Expertise in big data processing frameworks, such as Apache Spark.
• Experience with API integrations (REST, SOAP, GraphQL) and handling structured/unstructured data.
• Strong problem-solving skills and ability to optimize data pipelines for performance.
• Experience working in an agile environment with CI/CD processes.
• Strong communication and collaboration skills.

Preferred Skills & Nice-to-Have:

• Experience with Ascend.io platform for data pipeline automation.
• Knowledge of SQL and NoSQL databases.
• Familiarity with Docker and Kubernetes for containerized workloads.
• Exposure to machine learning workflows is a plus.

Why Join Us?

• Opportunity to work on cutting-edge data engineering projects.
• Collaborative and dynamic work environment.
• Competitive compensation and benefits.
• Professional growth opportunities with exposure to the latest technologies.

How to Apply:

Interested candidates can apply by sending their resume to [your email/contact].

-Promote and sell insurance products to potential clients.

-Assess client's needs and offer tailored coverage solutions.

-Build and maintain relationships with new and existing customers.

-Achieve sales targets and performance goals.

Who Should Apply?

-Effective Communication and sales ability

-Had good convincing skills and problem solving skills.

-Should have a good acumen for Sales.

-Good in interacting with peoples.

-Interpersonal skills to meet the targets and build customer relationships.

-Age: 20 to 30 years.

We are seeking a highly motivated and detail-oriented Software Tester to join our growing team. The successful candidate will be responsible for ensuring the quality and reliability of our software products through meticulous testing and analysis. This role involves creating and executing test plans, identifying and documenting defects, and collaborating with developers to resolve issues. The specific responsibilities and required experience will vary depending on the level (Junior, Mid-Level, Senior, or Lead).   

Responsibilities (Adjust based on the level):

• Test Planning and Execution:
• Develop and execute comprehensive test plans, test cases, and test scripts based on software requirements and specifications.
• Perform various types of testing, including functional, regression, integration, system, and performance testing.
• Utilize test management tools to organize and track testing activities.
• For Senior/Lead roles: Design test strategies, and provide mentorship to junior testers.
• Defect Management:
• Identify, document, and track software defects using bug tracking systems.
• Collaborate with developers to reproduce and resolve defects.
• Verify defect fixes and ensure they meet quality standards.
• Requirements Analysis:
• Review and analyze software requirements and specifications to ensure testability.
• Provide feedback on requirements and design documents.
• Collaboration and Communication:
• Work closely with developers, product managers, and other stakeholders to ensure quality throughout the software development lifecycle.   
• Communicate testing progress and results effectively.
• For Senior/Lead roles: Lead meetings, and communicate with upper management.
• Automation (For Mid-Level, Senior, and Lead):
• Develop and maintain automated test scripts using testing frameworks (e.g., Selenium, JUnit, TestNG, Cypress, etc.).
• Implement and maintain continuous integration/continuous delivery (CI/CD) pipelines.
• Perform performance and load testing using appropriate tools

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Statcon Electronics 

Statcon Electronics India Limited Statcon Electronics India Limited is a company specializing in the field of power electronics since its inception, with its roots going back to 1986. It has held prestigious clientage both nationally and internationally, with ABB, Alstom, BHEL, Indian Air Force, Indian Army, Indian Railways, GAIL, and Indian Oil, to name a few. SEIL has a diverse portfolio, spanning across 4 sectors – Railways, Power, Defence, and Solar energy.  

Position Overview: We are seeking a skilled and creative Video Editor to join our dynamic team. The ideal candidate should have a keen eye for detail and a strong sense of storytelling; we are looking for Creative and talented Graphic Illustrators and Designers for Social Media and e-commerce content Generation

Key Responsibilities:

• Explaining product features through illustrations
• Creating banners and flyers for digital platforms
• Creating various digital brand assets
• Designing handouts and content required by the brand from time to time.
• Create graphics and layouts for PowerPoint presentations, product illustrations, digital banners, e-mail templates, collaterals, newsletters, social media creative, web layouts, postcards, etc.
• Create and edit videos, multimedia videos, motion graphics, audio videos, animations and infographics, Ads videos, etc.
• Conceptualize slides, displays, and templates into visually appealing designs to ensure final graphics and layout are visually appealing on brand requirements.
• Translate concepts into working models while considering the design aesthetics, brand guidelines, templates, and latest design standards.
• Understand the audience segmentation of the brand for whom the message/ advertisement has been created.
• Focus and analyze the advertisement on parameters like brand logo visibility, product visibility, ad duration, brand cues, product USP shown, etc.
• Use data and research to shape the brand’s narrative and suggest content/ video experiences tailored to the brand’s target audience.
• Ability to run design explorations, creating multiple options to react to and consider by the team.
• Operate tools such as Adobe Creative Suite, After Effects, Illustrator, InDesign, CorelDraw, Photoshop, Premiere Pro, Microsoft PowerPoint design, etc.

Soft skills 

• Excellent interpersonal skills.
• Strong communication skills and the ability to work effectively in a collaborative environment.
• Strong attention to detail with the ability to work on tight deadlines. 
• Team player with the ability to work independently under minimal supervision.
• Excellent problem-solving skills.

Qualification

• Bachelor's degree or a related field (or equivalent work experience.
• 2+ years of professional experience as a Graphic Designer.

Required Technical skills:

• In-depth knowledge of Graphics & Video Software (Adobe Creative Suite, After Effects, Illustrator, InDesign, CorelDraw, Photoshop, Premiere Pro, Microsoft PowerPoint design)
• A well-rounded experience in corporate branding, layout, color theory, and typography, along with excellent written and verbal communication skills

Statcon Electronics is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Statcon Electronics is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Qualification- Any Graduate

Location -Ahmedabad

Work Timing: Monday - Saturday (9:30 am to 6:30 pm) Week Off: Sunday

Duties & Responsibilities:

• Minimum of 6 months of experience in sales.
• Take ownership of functional and sustainable business growth of 'The Dollar Business' brand.
• Contact businesses and private individuals by telephone to promote our services.
• Be responsible for building and managing a sales force and distribution network capable of marketing and selling Vimbri Media's full product line in his / her territory.
• Coordination and follow ups for sales activities.
• Explain the product or service to potential customers.
• Adjust scripted sales pitch to meet needs of specific individuals and provide pricing details.
• Use of initiative to identify and follow up opportunities with companies/clients who are not already on the database
• Doing cold calling and fixing up the appointments. Follow-up for collection (Payments) Achievement for assigned target.
• Update daily reports to Manager
• Performance will be reviewed on weekly basis by the manager.
• Achieving sales volume/business targets (No. of New Entities).
• Contribute to the team performance by sharing and implementing Best Practice Ideas.

About Company

The Dollar Business (TDB) is the most exclusive and only multi-featured platform on foreign trade in India. Its origin is a result of a business house with over six decades of experiments and experience in foreign trade willing to put an end to guesswork while doing business for Indias export-import community. Transparency in trade, analytics to drive business, and insights that make sensethese are the three pillars on which the tower of The

Dollar Business stands today. And of course, theres the beacon of integrity that makes TDBees a proud group actually, a very proud group! Since its genesis, TDB has championed the cause of Indias foreign trade community. It offers everything that exporters, importers, foreign trade facilitators and those in the manufacturing and services sectors.

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

SAP CONCUR

Greetings from eNoah iSolution !!!

Position: Senior Magento Developer

Exp: 4 - 7 yrs

Type: Contract - 3 months (extendable to 6 months)

Good to have:

Experienced in Front End - HTML5, CSS3, Jquery, Javascript, Backend - PHP, MySQL

Should have experience in CMS - Magento 2 more than 2 years

Job Description:

• Experience designing and developing responsive ecommerce portals
• Extremely fluent with HTML5/XHTML and CSS
• Experience working with PHP, JavaScript, and jQuery
• Ability to write JavaScript with and without the use of frameworks such as jQuery
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience developing web solutions in Magento and PHP implementations in a LAMP environment
• Ability to architect enterprise Magento solutions including data, display, and information architecture
• Advanced site-building experience including deep familiarity with Magento modules
• Experience creating custom Magento modules
• Experience building responsive websites using Magento CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Knowledge of PHP, PHP files and theme functions, and knowledge of the Magento theme layer