Customer care Executive

Job description

Opportunity

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

Tech Stack

Our tech stack is http://asp.net/">ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and microservices architecture. Our platform is hosted on Google Cloud. 

Responsibilities

• Work with internal business teams and management to define requirements and develop technical specifications.
• You will be creating modules and components and coupling them together into a functional app.
• Creating self-contained, reusable, and testable modules and components
• Developing and integrating RESTful API services.
• Convert legacy code to new tech stack single-page web applications.
• You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the domain, product and process that we follow.
• Setup the dev environment and push your first small piece of code to production.
• You will start attending daily stand up.
• Dive into technology by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.

Within 3 months

• You'll start developing your first module all by yourself. (With some guidance)
• Write your first set of unit test cases and work with the quality engineer to set up functional testing workflows.
• Conduct your first review of a peer's code.
• Participate in several release planning sessions to get a deep understanding of the new features we're working on.
• Participate in your first production release cycle.
• Start providing support for bugs, issues, small improvements on production.
• Take over one tool (JIRA, Build Deployment, CI/CD, Git or any other)

Within 6 months

• You'll launch your first two or three modules to production.
• Take architectural and infrastructure decisions that will impact the entire product.
• Be comfortable navigating most of our stack and infrastructure.
• Be responsible for the planning, scoping, design, and implementation of new services.

Within 12 months

• You'll launch at least 3 to 4 core modules to production and completely own scaling for some more.
• Participate in interviewing and hiring, as a way to influence team growth.
• Mentor Ship - Should do code reviews for juniors, spend time and show a willingness to teach juniors, and share expertise with new team members.
• Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
• You will start owning an important workflow/ section of the product. 

Required Candidate profile

What an ideal candidate looks like

• Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
• 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
• Should have a strong online presence on different forums like stack overflow etc, Github etc.
• Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
• Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

• Great attitude to ask questions, learn and suggest process improvements.
• Pays great attention to detail and helps identify edge cases.
• Gives equal importance to planning, coding, code reviews, documentation, and testing.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows release cycles and absolute commitment to deadlines.

Role Software Developer

Industry Type IT Services & Consulting

Functional Area IT Software - Application Programming, Maintenance

Employment Type 

Role Category Programming & Design

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
• Experience with multi-threading and concurrency programming.
• Extensive experience in object-oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.
• Excellent coding skills - should be able to convert the design into code fluently.
• Knowledge of Test Driven Development. Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
• Strong desire to solve complex and interesting real-world problems.
• Experience with full life cycle development in any programming language on a Linux platform. Go-getter attitude that reflects in energy and intent behind assigned tasks.
• Worked in a startup-like environment with high levels of ownership and commitment.
• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
• 3+ years of experience in the art of writing code and solving problems on a large scale.
• An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

1. Answer and direct phone calls, emails, and other correspondence.
2. Prepare and purchase orders, invoices.
3. Review and process customer orders received through various channels (email, online, phone).
4. Verify order details, including product specifications, quantities, pricing, and delivery instructions.
5. Coordinate with the sales, warehouse, and logistics teams to ensure orders are fulfilled in a timely manner.
6. Communicate with customers to confirm order details, delivery schedules, and any changes or issues.
7. Respond to customer inquiries regarding orders, billing, and payments. 

• Qualifications : Graduation in any field
• Experience: 2-3 years of experience in billing, order processing, or a related role. Experience with Tally & Excel is must. 

About the role: 

· Understand the project test requirements.

· Execute and evaluate automated test cases/suites and report test results to ensure that system functionality satisfies acceptance criteria.

· Create and maintain automation scripts using the Robot Framework

· Help create acceptance criteria for user stories.

· Log bug reports based on test execution.

· Collaborate with the development team to prioritize test scenarios.

· Collaborate with the development team to perform root cause analysis.

· Other duties assigned.

Position Requirements:

Essential Skills:

· Knowledgeable in Software Automation using Robot Framework

· Knowledgeable in API testing (Postman)

· Experience working in an Agile environment using Scrum or Kanban

· Proficiency in scripting and programming languages (Python preferred)

· Experience with REST API testing and the relevant testing tools.

· Understanding the differences between JSON, YAML, and XML.

· Experienced with CI/CD.

· Experience testing web applications and different types of testing approaches and test environments.

· Experience in test risk management.

· Experience in using GIT repositories would be great.

· A passion for software product quality assurance with a positive mindset and good communication skills.

· Keen eye for detail.

Good to Have

· ISTQB foundation level certification

· Familiar with other automation testing tools like Selenium and Katalon Studio

· Suggest / make framework improvements to accommodate the scripting needs

· Implemented automation framework using Behavior-Driven Development (BDD) approach

· Familiarity with the Test Pyramid would be great.

· Experience working with JIRA

Non-technical requirements:

● You are available to join us in our Bangalore office from Day 1.

● You have strong communication skills.

● You have strong analytical skills.

● You are customer friendly and service minded.

● You are a team player.

What you need to have: