Customer Support executive

Key responsibilities:

The successful candidate will have extremely strong leadership skills and a deep understanding of technical best practices and principles and be able to inspire and develop team members to achieve their potential. You will have proven ability to create architectures and develop sound technical & operational roadmaps in support of the business’ strategy.

There are three key areas of responsibility for the role: 

- Hiring, leading, mentoring and managing the development squad working on project, features, support, and improvement to the platform. 

- Identify where improvements are required to improve processes and the platform

- Work closely with DevOps Manager, QA Manager and Lead Product Manager to ensure high quality delivery

REQUIRED:

Minimum 6+ years of building and managing teams – Leadership, mentoring and line management

Hands on experience with Java, Spring & Spring Boot, Maven, Hibernate, Oracle, AWS and knowledge of best practices

Deep experience of CI / CD (Jenkins, AWS pipeline) and version control

workflow (Git)

Thorough understanding of Code Quality, Automation, Mocking, TDD, BDD, SOLID principles, etc.

Good E-Commerce experience – understand 24*7*365 nature of the business

Good architectural experience

Very good agile experience including working with, and appreciation of

the other roles within an agile team – BA, Product Manager, Project Manager, QA

Education: BE/Btech/MCA

Shift: UK Shift – 11am-8pm

OPTIONAL:

Front-end experience – HTML, CSS including major frameworks like React

Understanding of other programming languages (Node, Python)

Understanding of data warehouse, big data and data science

Strong problem-solving skills

Ability to produce high-quality software

Experience in using Agile methodologies (Scrum, Kanban)

Excellent and clear verbal and written communication skills

Experience in end-to-end delivery of projects

Ability to think logically and methodically

Team player 

Job Title: QA Engineer

Location- Bangalore / Hybrid

Desired skills- Java / Node.js, Docker, Kubernetes, Nomad, Grafana, Kibana

Exp range- 5-8 yrs

Job Description:

• Develop automated tests and test frameworks to enhance software quality.
• Conduct functional and non-functional testing, including performance, security, resiliency, and chaos testing.
• Optimize and improve CI/CD pipelines for faster and more efficient deployments.
• Identify and implement quality processes to enhance engineering efficiency.
• Automate various aspects of the software development lifecycle.
• Review code and designs, providing constructive feedback for improvement.
• Continuously upskill and mentor team members to drive growth and excellence.
• Strong automation testing expertise for REST APIs, with coding proficiency in Node.js Or Java.
• Prior software development experience before transitioning into testing and automation is a plus.
• Hands-on experience with testing frameworks and CI/CD tools like Jenkins or GitHub Actions.
• Experience working with Docker, Kubernetes, and Nomad for containerized environments.
• Familiarity with cloud platforms, particularly AWS,
• Experience with observability and monitoring tools like Grafana and Kibana.
• Ensure comprehensive test coverage through automation and manual testing where necessary.
• Research automation tools and infrastructure for improvement
• Review plans and consult junior QAs
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Define E2E testing requirements (scenarios, conditions, testing types, metrics formonitoring)
• Execute E2E manual tests
• Automate E2E regression

We are looking for highly skilled candidates with experience in frontend programming and are comfortable in dealing with backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, or Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility, and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to the Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Role Description

This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.

Qualifications

Sales and Business Development skills

Excellent communication and negotiation skills

Customer relationship management

Strong problem-solving and decision-making abilities

Experience in the IT industry is a plus

Bachelor's degree in Business Administration or related field

Graphic Design Intern - Join Our Creative Team!

Are you a passionate and creative design student or recent graduate looking to gain hands-on experience? We are seeking a Graphic Design Intern to join our dynamic team and support the design and marketing departments. This is an exciting opportunity to develop your skills, contribute to real-world projects, and build your portfolio while working alongside experienced designers.

Role & Responsibilities:

As a Graphic Design Intern, you will:

* Assist the design team in creating graphics for digital and print materials.

* Edit images and prepare layouts for websites, social media, and marketing campaigns.

* Contribute creative ideas during brainstorming sessions.

* Ensure designs are aligned with our company's branding and messaging.

What Success Looks Like:

* Skill Development: Mastering design software (e.g., Adobe Creative Suite) and improving visual communication.

* Collaboration: Effectively contributing to team projects and sharing ideas.

* Timely Execution: Delivering high-quality work on time and meeting deadlines.

* Brand Alignment: Ensuring designs are consistent with our company's brand identity.

* Adaptability: Taking on new tasks and learning new techniques to improve your design skills.

What You'll Gain:

* Hands-on experience in a professional design environment.

* The opportunity to work on exciting projects that will strengthen your portfolio.

* Insight into how design supports brand identity and marketing strategy.

* Growth opportunities to develop your design career.

Qualifications:

* Currently studying or recently graduated in Graphic Design or a related field.

* Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Knowledge of tools like Figma, Sketch, or web design tools is a plus.

* A portfolio showcasing your design skills and creativity.

* Strong communication skills and the ability to accept and implement feedback.

* Excellent attention to detail and precision in your designs.

* Strong time management skills, with the ability to manage multiple tasks and meet deadlines.

* Creativity and passion for design.

* A good understanding of branding and how design supports it.

* Ability to collaborate effectively in a team environment.

* Eagerness to learn and grow in the field of graphic design.

Why Join Us?

This internship provides a valuable learning experience in a fast-paced, supportive environment. You'll work with an amazing team, contribute to impactful design projects, and have the opportunity to build skills that will set you up for future success.

If you're ready to jumpstart your design career and make a real impact, we want to hear from you! Apply now to become part of our creative team.

#GraphicDesign #DesignInternship #InternshipOpportunity #DesignJobs #CreativeTeam

#JoinUs

Job Description

Location – Bangalore

Experience – 6+ yrs

Hiring Test Automation Architects to build the world's leading and most comprehensive open-source test automation platform. 

In this role, you will work primarily with our global customers as their test automation architect, recommending and creating custom test automation solutions and integrations with other tools to help them build fully automated DevOps pipelines. You’ll also help us build capabilities in our platform that are missing from currently-available tools in the market. Internally, you will work with Solutions Engineering and Product teams to bring your unique customer insights to product roadmap discussions.   

Job functions

• Understanding customers’ test automation requirements and designing solutions for them
• Enhancing the test automation capabilities of our platform by building solutions for unique and some of the most common, complex test scenarios using Java, Selenium, Appium, etc.
• Actively evaluating testing tools in the market to identify feature gaps that can be addressed by the Platform.
• Designing and implementing test automation capabilities.
• Helping our Solutions Engineering team build add-ons for unique automation requirements.
• Brainstorming with the Product and Solutions Engineering teams to come up with new features for the product roadmap.
• Helping potential customers understand the difference between Testsigma and other test automation tools during POCs.
• Building with the community by discussing and validating potential new features with the community on Discord and other public channels.

Job requirements

• Excellent programming skills in Java, Python, Ruby, Javascript (node.js), etc.
• Experience designing and developing test frameworks using popular tools like Selenium, Appium, etc.
• Experience working with Selenium, Appium, Cucumber/Gherkin, web-service automation tools like Rest Assured, and few other popular automation tools/frameworks.
• Firsthand experience working with CI/CD tools like Git, Jenkins, etc.
• Knowledge of integrating test automation frameworks with Bug Reporting tools, Project Management tools, CI/CD tools, Communication tools, Test Data Management tools, etc.
• Experience working with at least two scriptless/codeless/low-code/no-code test automation tools.
• Understanding of various test automation methodologies at all levels (unit testing, functional testing, component testing, integration testing, system testing, etc.).
• Ability to work collaboratively in fast-paced environments.
• Strong written, verbal, presentation, and interpersonal skills.
• Experience in contributing to open-source projects is a plus.

Video Platform Architect - C/C++

Details

• Location – Pune
• Reporting to – CTO (Shankar Borate)
• Designation : Architect

Educational Background

• Engineering graduate (B.E./B.Tech)

Professional Experience

• 8+ Years of hands on experience in C/C++ Language, Core C language is preferred

Primary Role

• Full ownership of building our video platform using various open source technologies and if required implement our own video technologies

• You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
• Architect, Develop, implement various features in video platform
• You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented

• Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
• Responsible for fixing various issues in video platform
• Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
• Work with other engineering team for any video related work
• Responsible for supporting video platform in production environment
• Explore new video related technologies, do POCs
• Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
• To build micro-services using C language libraries.
• Integrate video platform with other internal systems as well as external customer systems as per business need
• Coach and lead the team technically
• Experience of automating build and deployment process of C/C++ language based products
• Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
• Strong experience of architect and design of core software product
• Experience of working on Android, iOS and UI technologies

Secondary Role

• Training engineering team on Video technologies
• Ensure DevOps practices are implemented in products that help manage the DevOps well
• Build good understanding of product features
• Participate in technical support call rotation

Other Skills:

• Excellent understanding of Software Architecture, design and development fundamentals
• Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
• Automate the build and deployment process of C/C++ based software products
• Explore and Build in-depth understanding of video technologies  
• Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
• Write micro-services in C language. Integrate external services in existing platform
• Strong understanding of operating system and networking concepts
• Strong debugging and problem solving skills
• Strong understanding of data structure and algorithmic skills
• Ensure Systems are up 24x7
• Participate in technical support
• Travel to customer place to resolve deployment related issues
• Somebody who can think out of box and believe in building excellency in whatsoever he do

Personality and attitude traits

• Problem Solver – We like people who understands and solves problem in best possible way
• Team Player – We believe in team outcome that helps company and team grows along with individual
• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
• Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows