Customer Support executive

Integration Developer

Job Description

Roles and Responsibilities

• Design, Code, test, debug, implement and document complex WSO2 sequences.
• Monitoring and logging tool stacks - Splunk/ELK/Prometheus, Grafana 4 Design, Code, test, debug, implement and document complex WSO2 sequences.
• Perform Build activities for WSO2 ESB Middleware integration, involves writing XSLT, ESB coding, configuration, and Analysis activities.
• Trouble shooting various problems in different stages of development using logs files, Traces and Log Analyzer.
• Responsible for understanding the requirement, solution design, coordinate the development and testing activities (end to end)
• Guide the team regarding WSO2 platform best practices, framework, reusable artefacts and ensure code quality and timely deliverables.
• Work with functional and technical customers to determine solutions that drive additional business value.
• Work with Github, Azure Devops and CI tools to automate dev, build, deployment and testing.
• Good knowledge in messaging brokers: WSO2 Message Broker, Apache Kafka.
• Monitoring the server (Monitoring logs and WSO2 metrics).
• Desired Candidate Profile

Desired Candidate Profile

• Candidate must have minimum 2+ years of hands-on experience in WSO2, preferably with WSO2 certification.
• Extensive experience in Integration by using WSO2 Product Stack (API Manager 2.6/3.x, Enterprise Integrator 6.5 and Identity Server 5.7.0)
• Experience in Implementing APIs in WSO2 EI and On-boarding APIs into WSO2 API Manager
• Experience in WSO2 API Manager for designing API facades and designing and implementing API Proxies.
• Hands-on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML).
• Must have hands on experience / knowledge with CI tools to automate dev, build, deploy.
• Experience in programming languages: Java, JavaScript, Python
• Experience in on boarding web applications into WSO2 Identity Server for authentication and authorizatio

Qualifications

• Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.
•        4 years of hands on experience in Integration

About MoveInSync:

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer. 

MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over the coming years. 

Roles & Responsibilities: 

1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:  

• Graduate with 2 to 4 years of experience in managing employee transport for 400–500 staff in a corporate, transport Industry, or similar environment.
• Proficient in Excel with strong communication skills—both written and verbal—in English and the local language.
• Prior experience with MoveInSync or similar transport automation tools is preferred.
• Willing to work in shifts; must be hardworking, proactive, and enthusiastic.

Job Overview:

We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.

Key Responsibilities:

• Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
• Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
• Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
• Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
• Database Management: Accurately update and manage customer databases with relevant information.
• Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
• Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
• Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.

Qualifications:

• Experience: 1-2 years in telecalling, ideally within the Banking sector.
• Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
• Customer-Centric: Strong ability to understand and address customer needs effectively.
• Persistence: Proven track record of handling rejection and staying motivated to meet targets.
• Tech-Savvy: Comfortable with CRM software and telecalling tools.

• Bachelor's degree in finance or related field.
• 2+ years of experience in mortgage processing.
• Excellent mathematical and statistical aptitude.
• Analytical mindset.
• Good written and verbal communication.
• Good organizational skills.
• Exceptional interpersonal skills.
• Attention to detail.

• Serving as a go-between the candidates and hiring managers
• Coordinating the hiring process end-to-end
• Building and reporting on quarterly and annual hiring plans
• Creating and publishing job ads in various portals
• Networking with potential hires through professional groups on social media and during events
• Collaborating with hiring managers to set qualification criteria for future employees
• Screening resumes and job applications
• Conducting initial phone screens to create shortlists of qualified candidates
• Interviewing candidates in person for a wide range of roles (junior,senior, and executive)
• Tracking hiring metrics including time-to-hire, time-to-fill, and source of hire
• Designing, distributing and measuring the results of candidate experience surveys
• Training and advising hiring managers on interviewing techniques and assessment methods
• Hosting and participating in job fairs
• Following up with candidates throughout the hiring process
• Maintaining a database of potential candidates for future job

What you need to have:

• Excellent communication skills
• Compliance knowledge
• Time management skills
• Organizing & Relationship building skills

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We live in the realm of rising, ever-evolving technology. From the cassette tape to nanotech skeletons, we've come a long way. Splitting an atom is no big deal  and who'd have thought that we'd talk through airwaves? Change is inevitable, and the tide that brings it.

At Relinns, we breathe tech solutions and embrace innovation with open arms. With over 5 years of experience, we've had phenomenal growth which acts as a testimony to the knowledge we've come to gather over time. We have been fortunate enough to get an opportunity to work with clients such as Apollo Tyres, Khatabook, Shahi Exports, Manchester City Football Club, etc.

We invite you to join us in developing something new and innovative for this world.

• Immense scope for learning and development

• Work with an innovative and fun environment

• Expert in C#, http://asp.net/">ASP.NET MVC, .NET Core 3.1/.Net 5 ,Angular 8 +,Typescript, JavaScript and REST API Services, Entity Framework.
• Solid understanding of object-oriented programming techniques (Inheritance, interfacing, extensions, clean Architecture,Mediatr etc).
• Experience building reusable components and frontend libraries.              
• Ensuring the entire stack is designed and built for speed and scalability
• Manage the lifecycle of code development, from ideation to sprints to deployment.
• UI Technologies (Angular, React, Typescript)
• working with public cloud (Azure)

What do I need to be Eligible for this Role?

• 3+ years of experience in http://asp.net/">ASP.NET and 1+ years of experience in Angular 
• Azure SQL ,Azure Devops
•  Knowledge of containerization technologies such as Docker and Kubernetes is a plus.
• Excellent communication, organizational, and planning skills
• Working experience of Agile development methodologies and of DevOps integration
• Exposure to JIRA or other ALM tools to create a productive, high-quality developmen
• Working experience in swagger for API documentation and TEST UNIT in order to run them before building and release.
• Microservices
• C#, WCF Services, Windows Services, Web API, Entity Framework NET Core 3.1
• Web Services (XML, JSON, REST, SOAP)
• Messaging technologies(Kafka/MQ)
• In-memory databases (Redis)
• Relational databases (SQL server/DB2)