Customer Support executive

Customer Support executive at PlexusMD · Ahmedabad · 0 - 2 years · ₹10000 - ₹15000 / mo · Raised funding · Posted 12 Dec 2019

Customer Support executive

at PlexusMD

Posted by Astha Roongta

0 - 2 yrs

₹10000 - ₹15000 / mo

Ahmedabad

Skills

English Proficiency

Customer Support

MS-Office

MS-Excel

1. Responding to user queries for our e-learning, partnerships, and career growth platforms (https://www.plexusmd.com/md/video)
2. Developing a deep understanding of our product to help customers (mainly doctors)
3. Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
4. Developing interpersonal skills working with a diverse customer base
5. Coordinating with the internal development team as and when required to ensure that bugs are resolved
6. Focusing on the quality of work and documentation of the action as well

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About PlexusMD

Founded :

2014

Type :

Product

Size :

20-100

Stage :

Raised funding

About

PlexusMD (plexusmd.com/app), a medical news and career app, helps 160,000+ doctors access breaking news, guidelines, clinical trial outcomes, new product launches and the latest research from 1000+ journals worldwide. The app also helps doctors discover and apply to a wide selection of jobs, fellowships and courses from 500+ industry partners (including Apollo, Fortis, HCG, NH, CFS, Kamineni, AIIMS, PGI, IRIA, ISKSAA and other prominent companies). With 1 lakh+ registered doctors and rapidly growing, PlexusMD is India's leading clinician network and the most effective platform for healthcare companies to engage with doctors.