Customer Support executive

Job Description for PostgreSQL Lead

Job Title: PostgreSQL Lead

Company: Mydbops

About us:

Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.

With 10 years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.

Role Overview:

As the PostgreSQL Lead, you will own the design, implementation, and operational excellence of PostgreSQL environments. You’ll lead technical decision-making, mentor the team, interface with customers, and drive key initiatives covering performance tuning, HA architectures, migrations, and cloud deployments.

Key Responsibilities:

• Lead PostgreSQL production environments: architecture, stability, performance, and scalability
• Oversee complex troubleshooting, query optimization, and performance analysis
• Architect and maintain HA/DR systems (e.g., Streaming Replication, Patroni, repmgr)
• Define backup, recovery, replication, and failover protocols
• Guide DB migrations, patches, and upgrades across environments
• Collaborate with DevOps and cloud teams for infrastructure automation
• Use monitoring (pg_stat_statements, PMM, Nagios or any monitoring stack) to proactively resolve issues
• Provide technical mentorship—conduct peer reviews, upskill, and onboard junior DBAs
• Lead customer interactions: understand requirements, design solutions, and present proposals
• Drive process improvements and establish database best practices

Requirements:

• Experience: 4-5 years in PostgreSQL administration, with at least 2+ years in a leadership role
• Performance Optimization: Expert in query tuning, indexing strategies, partitioning, and execution plan analysis.
• Extension Management: Proficient with critical PostgreSQL extensions including:
• pg_stat_statements – query performance tracking
• pg_partman – partition maintenance
• pg_repack – online table reorganization
• uuid-ossp – UUID generation
• pg_cron – native job scheduling
• auto_explain – capturing costly queries
• Backup & Recovery: Deep experience with pgBackRest, Barman, and implementing Point-in-Time Recovery (PITR).
• High Availability & Clustering: Proven expertise in configuring and managing HA environments using Patroni, repmgr, and streaming replication.
• Cloud Platforms: Strong operational knowledge of AWS RDS and Aurora PostgreSQL, including parameter tuning, snapshot management, and performance insights.
• Scripting & Automation: Skilled in Linux system administration, with advanced scripting capabilities in Bash and Python.
• Monitoring & Observability: Familiar with pg_stat_statements, PMM, Nagios, and building custom dashboards using Grafana and Prometheus.
• Leadership & Collaboration: Strong problem-solving skills, effective communication with stakeholders, and experience leading database reliability and automation initiatives.

Preferred Qualifications:

• Bachelor’s/Master’s degree in CS, Engineering, or equivalent
• PostgreSQL certifications (e.g., EDB, AWS)
• Consulting/service delivery experience in managed services or support roles
• Experience in large-scale migrations and modernization projects
• Exposure to multi-cloud environments and DBaaS platforms

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.

Job Details:

• Work time: General shift
• Working days: 5 Days
• Mode of Employment - Work From Home
• Experience - 4-5 years

What you'll bring

Design, build, and maintain developer platform capabilities that improve day-to-day engineering workflows across teams.

• Own and evolve CI/CD pipelines and deployment workflows, improving speed, reliability, and feedback loops.
• Build internal tools and services (CLIs, automations, dashboards) that support developer productivity and operational excellence.
• Improve local development environments, including dependency management and consistent developer setup.
• Drive adoption of engineering standards (quality, security, performance, observability) through templates, guardrails, and documentation.
• Partner with teams to identify friction points and implement scalable improvements (including self-service tooling).
• Continuously improve documentation, onboarding material, and internal enablement content for developers

What you'll bring

Do you fit the profile? 

  Technical Proficiency:

• Strong hands-on experience with JavaScript/TypeScript and building modern web applications and tooling.
• Hands-on experience with Generative AI and Agentic AI technologies, including designing, building, integrating, and leveraging AI-powered solutions to enhance products, platforms, or engineering productivity.
• Solid backend experience (e.g., Node.js, or equivalent platform services experience) and comfort building APIs and integrations.
• Strong experience with CI/CD systems (e.g., GitHub Actions, Azure DevOps) and modern delivery practices.
• Familiarity with cloud platforms (Azure preferred) and containerized development (Docker/Kubernetes).
• Experience designing scalable developer tooling and platform patterns (templates, shared libraries).
• Strong understanding of software craftsmanship: Clean Code, SOLID principles, maintainability, and documentation.
• Experience with testing strategies (unit, integration, end-to-end) and quality automation.
• Exposure to observability concepts and tooling (metrics, logs, traces; e.g., Grafana/Kibana/Application Insights).

    Nice to Have:

• Experience with monorepos, build systems, and performance optimization for large front-end codebases.
• Experience with platform security practices (secrets management , dependency scanning, security).
• Experience with developer portals, internal documentation systems, and knowledge management practices.
• Familiarity with event-driven architecture and integration patterns.

Essential Soft Skills:

• Strong analytical and problem-solving skills; able to identify root causes and propose pragmatic solutions.
• Excellent communication skills; can explain technical topics clearly to diverse stakeholders.
• Comfortable collaborating in multicultural, globally distributed teams.
• Proactive mindset and strong ownership - you see platform gaps and take responsibility for improving them.
• Ability to balance long-term platform strategy with short-term delivery needs and developer pain points.
• Critical thinking and a proactive mindset when supporting internal stakeholders.

REVIEW CRITERIA:

MANDATORY:

• Strong sales, business development and networking profile
• Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields
• Must have experience engaging with startups or early-stage companies for partnerships or fundraising
• Must have experience identifying and sourcing startup deal flow or fundraising mandates
• Must have basic understanding of startup financing, equity structures, investor types, and fundraising models
• Must maintain deal pipeline, BD dashboards, and mandate records
• Must have high ownership and target-driven mindset

PREFERRED:

• Experience representing the company at events, networking forums, or startup platforms
• MBA preferred

ROLES AND RESPONSIBILITIES:

Deal Sourcing & Origination:

• Identify and engage startups, early-stage companies, and growth businesses seeking funding or strategic investment partners.
• Build and maintain a strong pipeline of investment opportunities and fundraising mandates.

Relationship Building:

• Develop deep relationships with founders, CXOs, and decision-makers across industries.
• Collaborate closely with the internal investment team to evaluate opportunities for both advisory and co-investment.

Market Research & Intelligence:

• Monitor emerging trends, sectors, and disruptive business models in the startup ecosystem.
• Track competitor activity and ecosystem developments to stay ahead of market shifts.

Fundraising Support:

• Pitch the firm’s advisory services and investment philosophy to startups and entrepreneurs.
• Assist in designing outreach strategies to attract quality fundraising mandates and co-investment opportunities.

Networking & Branding:

• Represent the firm at startup events, pitch competitions, and investor forums.
• Build thought leadership and enhance the firm’s brand presence within the startup and investment ecosystem.

IDEAL CANDIDATE:

Education:

• Bachelor’s degree in Finance, Commerce, Economics, Business, or related fields. MBA or equivalent qualification preferred.

Experience:

• 1-4 years of experience in sales, business development, investment banking, venture capital, private equity, or related fields.
• Strong understanding of the startup ecosystem, fundraising processes, and investment models.

Skills:

• Excellent communication, networking, and negotiation skills.
• Ability to build and maintain high-value relationships with founders and investors.
• Analytical skills to identify quality opportunities for advisory and co-investment.
• Entrepreneurial and target-driven mindset.

I run a marketing agency that I started last year with a $4,000 loan and scaled to seven figures in annual revenue within 18 months. I'm hiring one person to work alongside me long-term and gradually take over key parts of what I do day-to-day.

This is a hands-on role on a fast-moving team, and you'll learn the exact systems behind that growth. (You can see how we operate on my YouTube channel.) www.youtube.com/@deweizhang9054

Compensation & benefits

$1000/month base salary

Performance bonus/commission on top of base for strong work

Direct mentorship and access to the playbook and SOPs that took the business to seven figures in one year

(People pay me 500/hour for consulting)

My plan is to help you into a managerial position worth 5k/mo as the business grows

What you'll be doing

Taking over repetitive editing tasks I currently handle myself, following existing video tutorials and SOPs

Producing static image creatives, including AI-generated statics (e.g., with Nano Banana)

Strong technical integration background needed — connecting tools using APIs and webhooks, connect anythign amrketing related (Pixels, CAPI, GTM, Webhook, Zapier)

Working inside our marketing stack: lead-distribution software (e.g., LeadProsper, Leadshook) and funnel builders

This is intermediate integration work — not advanced heavy custom development.

Skills

Required

Technical integration skills: APIs, webhooks, CAPI, GTM, Pixels, and connecting marketing tools, Google spreadsheet (SUPER Important)

Comfort using AI tools to handle technical and coding tasks

BIG BONUS: You have experience in affiliate marketing, understand this site - offervault.com/ CPC, CPA, CPL (not TikTok influencer stuff)

Eager to learn — for example, editing on CapCut can be picked up in a few days, and our internal videos/SOPs cover the rest

Willingness and ability to learn editing and AI tools like Veo and Kling quickly (basic to no prior editing experience needed)

Nice to have

Intermediate or advanced video/image editing skills

Kling 3.0, Seedance AI Skills

(I don't look at CVs, please send a Loom video to apply, have a great Day!)

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Position: Backend Engineer

Location: Ascendion office - Kadubeesanahalli, Bengaluru

Work mode: Hybrid (3 days/week)

Experience Range: 6 - 9 years

Key Responsibilities:

Design, develop, and maintain backend applications using Java and Spring Boot

Build high-performance RESTful APIs and microservices

Work with NoSQL databases for scalable data handling

Contribute to cloud-based development and deployments on AWS/Azure

Implement and manage CI/CD pipelines for automated delivery

Collaborate closely with DevOps, QA, and Product teams

Participate in code reviews, debugging, and performance optimization

Ensure clean, maintainable, and well-documented code

Support production and ensure application stability

Required Skills & Qualifications:

Strong hands-on experience in Core Java

Solid experience with Spring Boot and microservices architecture

Working knowledge of NoSQL databases (MongoDB, Cassandra, DynamoDB, etc.)

Basic exposure to Golang (ability to read/write simple services)

Experience with cloud platforms such as AWS and/or Azure

Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps)

Good understanding of REST APIs, JSON, and HTTP protocols

Proficiency with version control systems like Git

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance

Experience:

• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

• MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

We are looking for a Marketing Head for a leading beauty care brand based in Hyderabad.  

Job Description: 

• Must be a self-starter with a strong orientation to build a high growth brand. 

• Managing brand marketing strategy by strategically and effectively using various marketing media. 
• Control and optimally utilize large marketing budgets. 
• Build and lead a strong next level team of product managers, marketing executives etc. 
• Effectively deal with media agencies, creative agencies and brand research organizations. 
• Build brand position and frameworks for communication across products/ range  

• Creating and executing an effective digital & social media marketing strategy 
• Develop the product portfolio for long term and immediate term.  
• Work with R&D to develop products to fill portfolio gaps.  
• Developing he right marketing mix for both current and new products- product, packaging, pricing, promotion  
• Develop strategies to increase off-takes for products and execute them in conjunction with sales team.  

• Monitor brand health parameters like awareness, trial, and satisfaction through tracks / research.  
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Requirement: 

• Minimum 10 years of experience in marketing of a personal care / non food / FMCG brand 

• Proven experience of leading marketing team of a high growth brand. 
• The candidate needs to have orientation to work in a fast-growing company with quick thinking and decision-making capabilities. 
• Good Interpersonal & Communication Skills. 
• Strong problem solving, influence and negotiation skills