2. Developing a deep understanding of our product to help customers (mainly doctors)
3. Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
4. Developing interpersonal skills working with a diverse customer base
5. Coordinating with the internal development team as and when required to ensure that bugs are resolved
6. Focusing on the quality of work and documentation of the action as well
About PlexusMD
About
PlexusMD (plexusmd.com/app), a medical news and career app, helps 160,000+ doctors access breaking news, guidelines, clinical trial outcomes, new product launches and the latest research from 1000+ journals worldwide. The app also helps doctors discover and apply to a wide selection of jobs, fellowships and courses from 500+ industry partners (including Apollo, Fortis, HCG, NH, CFS, Kamineni, AIIMS, PGI, IRIA, ISKSAA and other prominent companies). With 1 lakh+ registered doctors and rapidly growing, PlexusMD is India's leading clinician network and the most effective platform for healthcare companies to engage with doctors.
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We are looking for someone with deep analytical and product marketing skills to join our Product & Technology Team! As a Product Head, your primary responsibilities will include working with the team to identify opportunities to improve the product and build entirely new experiences that our community will love. You will conceptualize, design, and build applications to enable millions of businesses to move online with superior visual content. You will directly work with the technology team, you'll support the marketing, sales, and operations team with smart automated solutions to their most pressing problems.
Job Responsibilities
● Lead a team of 6-8 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.
● Create a world-class Self Serve SaaS Product experience with data analysis at its center.
● Lead the Web, Mobile and API experience of the AI product stack.
● Talk to users - Large and Small to better understand their needs and motivations.
● Project management to align the technology team and ship products.
● Stay up to date with the latest research in Computer vision and best product practices and bring the most important features back to the company's products.
● Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.
● Diving deeper into the data to identify opportunities and learnings.
Job Requirements
● BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute
● 3+ years of experience leading Product team in high growth Product companies
● 6+ years of Product Management experience in growth startups or Product companies
● Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.
● Analytical. You should have plenty of experience looking at the data to inform your decisions.
● Strong product intuition. You need to have an informed opinion to build a product from scratch.
● Systems thinker. You should understand how even the smallest change affects the entire system.
● Super detail-oriented. Small errors or oversights should jump off the screen for you.
● Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)
Job Description
1. The candidate will work on building whatsapp as a communication layer for Heyo.
2. The use-cases include building whatapp chatbot for support, helping merchants to send automated communication to their customers and other chat related use-cases
3. Its a hand-on role, so the person should be good in wirting PRDs, interacting with design and engineering teams
4. The candidate should be on top of the updates by whatsapp and should be able to think of use-cases around it
Requirements
1. Have 3-7 years of PM experience
2. Have worked on whatsapp business APIs and built chatbots in the past
3. Working as a hands-on person
What you’ll be doing:
- Develop and design Restful services and Mobile APIs
- Develop and design Workflows for New Features in Our Existing Products
- 3rd Party API integration
- Query Optimisation
- Team Handling
What is requires to perform the job:
- Bachelor’s Degree in Computer Science.
- Working experience as a PHP Developer.
- Experience in Mobile API design and development.
- Sound knowledge of PHP Frameworks and MySQL
- Good to have knowledge of Front End Frameworks
- Experience with integrating 3rd party OAuth based APIs
What you’ll be getting
- Career advancement
- Great perk + Performance bonuses altogether
- Flexible working hours
- Health Insurance
Key Responsibilities
- Recognizes and seizes opportunities to contribute to agency new business
- Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
- Organize Product trainings and roadshows across agencies
- Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
- Responsible for development of direct reports
- Establish regular check-ins with key stakeholders
- Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
- Manage & prioritize incoming requests from agencies
- Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
- Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
- Display strong consulting and collaboration skills
- Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry
Requirements
- 10+ years of experience, ideally in a digital or media agency or consultancy
- Strong knowledge of leading data and technology tools
- Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
- Strong attention to detail, excellent organization skills, and ability to manage multiple projects
- Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
- Has deep knowledge and experience with paid media agencies
We are seeking a talented and detail-oriented Technical Content Writer to join our team. As a key member of our marketing and communications department, you will play a crucial role in crafting clear, engaging, and technically accurate content related to cybersecurity.
Key Responsibilities:
Content Creation:
- Develop high-quality, technical content including whitepapers, blogs, case studies, and user guides that effectively communicate complex cybersecurity concepts to various audiences.
Research and Expertise:
- Stay updated on the latest trends, technologies, and threats in the cybersecurity landscape to ensure the accuracy and relevance of the content.
Collaboration:
- Work closely with subject matter experts, engineers, and marketing team members to gather information and insights for content development.
Content Strategy:
- Contribute to content strategy and planning, ensuring that the content aligns with the company's messaging and goals.
Editing and Proofreading:
- Review and edit content for clarity, coherence, and adherence to company style guidelines.
SEO Optimization:
- Implement SEO best practices to improve the visibility and accessibility of our content in search engine results.
Documentation:
- Create and maintain technical documentation, manuals, and guides for our products and services.
Qualifications:
- Bachelor’s degree in Computer Science, Cybersecurity, Technical Writing, English, or a related field.
- Proven experience in technical content writing, specifically in the cybersecurity domain.
- Strong understanding of cybersecurity concepts, technologies, and best practices.
- Excellent writing, editing, and proofreading skills with an emphasis on clarity and conciseness.
- Ability to translate complex technical information into easily understandable content for a non-technical audience.
- Familiarity with SEO principles and tools.
- Proficiency in industry-standard writing and collaboration tools (e.g., Microsoft Office, Google Workspace, Markdown).
- Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.
KEY RESPONSIBILITIES
Develop and manage e-commerce websites, web applications & websites.
Analyze, design, code, debug, test, document & deploy applications.
Participate in project & deployment planning.
Must be a self-starter & be able to work with minimum supervision
Exp. In modules/extensions development/customization.
Exp. In Theme integration/customization.
Exp. In API creation/integration.
KNOWLEDGE AND SKILL
Extensive experience in PHP and MySQL.
Exposure to Magento 2, CMS, and JavaScript frameworks such as jQuery.
Demonstrable knowledge of XML, XHTML, HTML, CSS, Modules i.e. API integration, Payment Gateways, XML with a focus on standards.
Demonstrable source control experience
Two or more published websites in E-CommerceWe at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Collaborate with cross-functional teams to define, design, and ship new features.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Client: A Leading Product Healthcare Company
Position: Technical Lead - UI
Work Location: Hyderabad remote working
Roles & Description
- hands-on experience on UI design, development, integration with React or Angular, HTML5, CSS3, Bootstrap 4, and jQuery.
- Debug and fix production problems and need to collaborate with other teams.
- Should have good exposure to MVC implementation patterns
- Strong experience on integration of REST services with UI technologies and enabling secure two-way communication between UI and Server-side API.
- Building hybrid mobile applications.
- Knowledge of Code Versioning tools like GIT or SVN,
- Sophisticated knowledge of build systems such as Grunt/Gulp/ etc., including Linting, Compiling, Minifying, etc.
- Test-Driven Development (TDD) using modern technologies (Karma, Jasmine, Mocha, etc.)
Required Skills
- Good verbal and communication skills and should have UI development skills withOverall 3 years and above in software development experience withclient-side UI design and development technologies.
- Strong problem solver who can work independently and having good analytical skills
- B.Tech /MCA/ ENGG qualification.
- Flexible work hours.
Beyond Pinks Will Offer
- We will offer free training and help you prepare for over 1 week to prepare for resume writing, interview and technical interview as well.
- We will also train on managing work life balance, speaking confidently, salary negotiation, bouncing back after career break.