Customer Support executive

Posted by Astha Roongta
Apply to this job
Ahmedabad
0 - 2 yrs
₹10,000 - ₹15,000 / mo
Internship
Skills
English Proficiency
Customer Support
MS-Office
MS-Excel
Job description
1. Responding to user queries for our e-learning, partnerships, and career growth platforms (https://www.plexusmd.com/md/video)
2. Developing a deep understanding of our product to help customers (mainly doctors)
3. Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
4. Developing interpersonal skills working with a diverse customer base
5. Coordinating with the internal development team as and when required to ensure that bugs are resolved
6. Focusing on the quality of work and documentation of the action as well