Customer Support executive

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

Position: Frontend Engg (Angular)

Exp Level: 2-4 years

Key Responsibilities

• Develop, test, debug and document new and existing components to ensure that our software meets business, quality and operational needs.

• Focus on scalability, speed, cross-browser compatibility, security, and availability of all applications and processes.

• Collaborate with peer organizations, devops, support organizations on technical issues and provide guidance.

• Work with a team to troubleshoot code level problems quickly and efficiently.

Required Skills:

• 2-4 years of professional software engineering experience in Angular

• Detail oriented and conscientious in implementing designs you have signed off on

• Self-motivator with strong communication skills

• Degree in computer science or a related field is preferred, but not required

• Designing and developing user interfaces using Angular best practices.

• Thorough knowledge of Angular modules, components, services, routing, web pack, material, flex box.

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.

• Good to have - Experience with Agile methodologies

• Integrating front end UI with constructed APIs.

• Experience with NgRx and Rxjs for state management and reactive programming.

• Familiarity with tools like GitHub and Azure.

About Company: 

Espressif Systems (688018) is a public multinational, fabless semiconductor company established in 2008, with headquarters in Shanghai and offices in Greater China, India, and Europe. We have a passionate team of engineers and scientists from all over the world, focused on developing cutting-edge Wi-Fi and Bluetooth, low-power IoT solutions. We have created the popular ESP8266 and ESP32 series of chips, modules, and development boards. By leveraging wireless computing, we provide green, versatile, and cost-effective chipsets. We have always been committed to offering IoT solutions that are secure, robust, and power-efficient. By open-sourcing our technology, we aim to enable developers to use Espressif’s technology globally and build smart connected devices. In July 2019, Espressif made its Initial Public Offering on the Sci-Tech Innovation Board (STAR) of the Shanghai Stock Exchange (SSE). 

Espressif has a technology centre in Pune. The focus is on embedded software engineering and IoT solutions for our growing customers.

About Role: 

https://rainmaker.espressif.com/">ESP RainMaker provides a complete solution to makers to develop connected devices with ease. It also focuses on solving a major challenge about how the quality of connected devices can be improved. It constitutes device-side SDK, mobile apps and a cloud application. This role requires product engineering for the web UI for the RainMaker cloud.

Minimum Qualification: 

• BE/B.Tech in Computer Science with 5 to 10 years of experience
• Strong Computer Science Fundamentals

• Excellent understanding of UX and design sensibilities

• Design, develop, and test UI for web applications
• Experience with one or more of these: React, Redux, Webpack, ES6, Async JS Communication, WebSockets
• Strong debugging and troubleshooting skills
  
  

Desired Qualification:

• Significant experience with JavaScript, React and Redux.
• Experience in consumption of cloud services and REST interfaces (implementation experience would be added advantage)
• Experience with CSS pre-processors like LESS or SASS
• Expertise with cross-browser, cross-platform, and responsive design
• Solid understanding of user interactions required for Single-Page Applications
• Experience with modern browser technologies

Responsibilities: 

• Designing and developing User Interface for web applications
• Write code based in HTML, CSS, JavaScript and ReactJS
• Accurately translate user and business needs into functional, secure and efficient frontend design and code
• Experience and desire to take product/feature ownership from delivery and customer support perspective
• Collaborate with backend and quality engineers to spec, write, test, and deploy code that integrates with data streams and API endpoints
• Utilise responsive design techniques and ensure cross-browser compatibility
• Perform code reviews and improve/ensure the quality of product

What to expect from our interview process

• The first step is to email your resume or apply to the relevant open position, along with a sample of something you have worked on such as a public GitHub repo or side project etc.
• Next, post shortlisting your profile recruiter will get in touch with you via a mechanism that works for you e.g. via email, phone. This will be a short chat to learn more about your background and interests, to share more about the job and Espressif, and to answer any initial questions you have.
• Successful candidates will then be invited for 2 to 3 rounds of the technical interview as per the previous round feedback.
• Finally, Successful candidates will have an interview with HR.

What you offer us

• Ability to provide technical solutions, support that fosters collaboration and innovation.
• Ability to balance a variety of technical needs and priorities according to Espressif’s growing needs.

What we offer

• An open-minded, collaboration culture of enthusiastic technologist.
• Competitive salary
• 100% company paid medical/dental/vision/life coverage
• Frequent training by experienced colleagues and chances to take international trips, attend exhibitions, technical meetups and seminars.

• Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
• Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
• Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
• Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
• Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
• Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
• Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
• Provide expertise on commercially structuring deals to differentiate from the competition
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Work alongside Global Sales Leads, generating future pipeline
• Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
• Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
• Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
• Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
• Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
• Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
• Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level

Cloud Skills

• Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
• AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

ABOUT EPISOURCE:

Episource has devoted more than a decade in building solutions for risk adjustment to measure healthcare outcomes. As one of the leading companies in healthcare, we have helped numerous clients optimize their medical records, data, analytics to enable better documentation of care for patients with chronic diseases.

The backbone of our consistent success has been our obsession with data and technology. At Episource, all of our strategic initiatives start with the question - how can data be “deployed”? Our analytics platforms and datalakes ingest huge quantities of data daily, to help our clients deliver services. We have also built our own machine learning and NLP platform to infuse added productivity and efficiency into our workflow. Combined, these build a foundation of tools and practices used by quantitative staff across the company.

What’s our poison you ask? We work with most of the popular frameworks and technologies like Spark, Airflow, Ansible, Terraform, Docker, ELK. For machine learning and NLP, we are big fans of keras, spacy, scikit-learn, pandas and numpy. AWS and serverless platforms help us stitch these together to stay ahead of the curve.

ABOUT THE ROLE:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations, clinical named entity recognition, improving patient health, clinical suspecting and information extraction from clinical notes.

This is a role for highly technical data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship data-driven architectures that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company and help build a foundation of tools and practices used by quantitative staff across the company.

During the course of a typical day with our team, expect to work on one or more projects around the following;

1. Create and maintain optimal data pipeline architectures for ML

2. Develop a strong API ecosystem for ML pipelines

3. Building CI/CD pipelines for ML deployments using Github Actions, Travis, Terraform and Ansible

4. Responsible to design and develop distributed, high volume, high-velocity multi-threaded event processing systems

5. Knowledge of software engineering best practices across the development lifecycle, coding standards, code reviews, source management, build processes, testing, and operations  

6. Deploying data pipelines in production using Infrastructure-as-a-Code platforms

7. Designing scalable implementations of the models developed by our Data Science teams  

8. Big data and distributed ML with PySpark on AWS EMR, and more!

BASIC REQUIREMENTS 

1.  Bachelor’s degree or greater in Computer Science, IT or related fields
   
   

2.  Minimum of 5 years of experience in cloud, DevOps, MLOps & data projects
   
   

3. Strong experience with bash scripting, unix environments and building scalable/distributed systems
   
   

4. Experience with automation/configuration management using Ansible, Terraform, or equivalent
   
   

5. Very strong experience with AWS and Python
   
   

6. Experience building CI/CD systems
   
   

7. Experience with containerization technologies like Docker, Kubernetes, ECS, EKS or equivalent

8. Ability to build and manage application and performance monitoring processes

Roles & Responsibilities:

Marathi Language is a Must

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Skills & Requirements:

• 6 months - 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.
•  

Should be able to take responsibility and work independently.

- Professional experience with C#, .NET & OOPS

- Skill for writing reusable C# libraries