Customer Support executive

JD for QA Engineer:

• Must have worked on web based applications like React(Frontend) and Drupal CMS(backend)
• Understand requirements, develop test plan, execute manual test cases, dig deeper into issues, identify root causes and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end user needs in mind.
• Deliver a high quality robust product in a fast paced environment.
• Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
• Recreate production reported issues to determine root cause and verify the fix.
• Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
• Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
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Required Skills:

• Graduate or Masters in Computer Science Engineering or a related field.
• 4-5 years of experience in QA methodologies, SDLC, STLC
• Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
• Hands on experience in creation and execution of test cases/test plans.
• Experience of SQL and Database and API Testing.
• Excellent debugging, troubleshooting and analytical skills.
• Understanding of Performance, and Security Testing techniques.
• Knowledge of Unix/Linux environments and hands-on with Unix shell commands.
• Hands on experience with technologies like React, and Drupal CMS

Note: immediate joiners.(Good communication, React and Drupal CMS must have skills)

1. Counseling and Guidance:

• Provide counseling to prospective students and parents about academic programs and admission processes.
• Assist individuals in understanding and navigating the admission requirements.

1. Lead Conversion:

• Convert leads into successful admissions by effectively communicating the benefits of Amity University.
• Follow up with potential students to facilitate the application process.

1. School and College Outreach:

• Visit schools and colleges in Visakhapatnam to build relationships and promote Amity University.
• Conduct presentations to highlight the university's offerings.

1. Seminar Participation:

• Participate in seminars to represent Amity University and address queries from attendees.
• Collaborate with marketing teams for successful seminar organization.

1. Application Management:

• Oversee the admission application process, ensuring accuracy and completeness.
• Work with administrative staff to streamline and enhance the application experience.

1. Reporting:

• Maintain records of counseling sessions and admissions progress.
• Provide regular reports on counseling activities to the immediate supervisor.

1. Event Coordination:

• Assist in organizing and coordinating admission-related events and activities.

Requirements:

• Bachelor's/Master's degree in Counseling, Psychology, Education, or a related field.
• Previous experience in admission counseling is preferred.
• Excellent interpersonal and communication skills.
• Empathy and understanding in assisting students through the admission process.
• Ability to work collaboratively with other team members.

Responsibilities:

• Build and maintain REST APIs
• Proficient in Python or any other programming language
• Experience in writing Unit/Integration tests.
• Experience with Distributed Version Control System.
• Elasticsearch or Solr experience.
• NOSQL experience- Cassandra, MongoDB.
• Experience in Message brokers - Rabbitmq.
• Experience with AWS Infrastructure, Lambda, Docker/Containers

Desired to have:

• Should be pragmatic and realize when a solution is over-engineered as well as knowing when to spend time on creating the right abstraction that allows us to move faster in the long run.
• Passion for your work and striving to do things “the right way”.
• Familiarity with Agile/Lean process.
• Willingness to work in a Startup environment.
• Excellent debugging and optimization skills.
• Knowledge of emerging technologies and a solid understanding of the full product development life cycle.
• Excellent knowledge of mobile user experience, information architecture and trends

RESPONSIBILITIES

• As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:
• Approaching potential leads and closing them within a stipulated time frame.
• Create exclusive distributors, exclusive super stockists and businesses associated with the company towards business growth.
• Finding and developing new markets and improving sales.

Role : Full-Time Individual Contributor (IC)

Reporting to : Solution Architect / Program Manager

Education : BTech/ BE / MCA / MSc Computer Science

Industry : Product Engineering Services or Enterprise Software Companies

About Us

CLOUDSUFI is a Silicon Valley-based specialist Data Engineering & Cloud Technologies player with top-tier clients, favorable revenue mix, strong financial performance, and robust management. We pride ourselves in helping in the Data Discovery, Insights and Monetization for organizations. We offer quality of work, opportunities to learn new platforms/technologies that will help young engineers put themselves ahead in their careers compared to their peers in the IT Services industry. CLOUDSUFI is a Data Science and Product Engineering company building Products/Solutions for Technology and Enterprise industries leveraging the advent of Cloud Hyper Scalers and AI/ML, NLP technologies. The organization is built to scale with strong external/ internal tech capabilities and governance standards. Started in 2019, CLOUDUSUFI is a family of 250 members working towards a common goal of making the enterprise data dance. To know more, please visit https://cloudsufi.com

ABOUT THE ROLE

InfoSec Engineers will participate in all phases of a typical DevOps pipeline: plan, code, build, test, release, and deploy. He/she will be scanning our networks, applications, and containers (images). In addition to the Vulnerability Management platform, this individual will support and/or serve as a backup for AWS WAF, Guard Duty, PagerDuty, and CloudFlair security platforms.

This Includes: ● Work independently with vendors and collaborate with colleagues ● -Experience on monitoring and operation of AWS cloud infrastructure ● -Experience with AWS automation tools Terraform ● -Analyzing, Troubleshooting and resolving issues with the cloud monitoring tools as Datadog and Cloudflare ● -The ability and skill to train other people in procedural and technical topics ● -Strong communication and collaboration skills

ABOUT YOU ● 3+ years’ experience with Tenable.io platform ● 3+ years’ experience with AWS orchestration via Terraform script ● 3+ years’ experience with CloudWatch/CloudTrail/Guard Duty ● 3+ years’ experience with AWS WAF ● 3+ years’ experience with CloudFlare ● 2+ years’ experience with DataDog ● Experience with PagerDuty ● Ability to make nuanced threat assessments ● Experience with the NIST family of Information Security-related publications including 800-37, 800-30, and 800-53 ● Significant experience with PCI, SOC2, SOX, HIPAA, or other compliance regimes Salary: Best as per Industry Standards