Customer Support executive

Responsibilities:

 Ensure product delivery is fast, low-cost and sustainable.

 Take responsibility from development to customer support.

 Research and implement things wherever needed, improve efficiency using

automation, and methods like test driven development.

 Setting up events for user, performance and error analytics.

 Participate in product and design ideation, collaborate with the team to

implement high-quality features.

Skills & Qualifications

 2 years of experience in software development preferably B2C experience.

 Experience in React native, Javascript.

 Experience with popular React workflows (such as Flux or Redux).

 Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).

 Familiarity with RESTful APIs.

 Experience in working with the MERN stack or similar frameworks

Location: Bangalore (Work from Office)

Experience: 5+ Years

Notice Period: Immediate or Serving Notice Preferred

Industry: SaaS / B2B / BPO / HR Tech

Team Lead : Experience is must

Job Summary:

We are looking for a results-driven SaaS SEO B2B Specialist to lead and execute high-impact SEO strategies that drive traffic, improve search rankings, and increase conversions for our B2B digital presence. The ideal candidate will have a strong background in technical and content SEO, preferably within the SaaS, BPO, or recruitment industries.

Key Responsibilities:

• SEO Strategy Development: Create and execute comprehensive SEO strategies aligned with business goals.
• Competitor Analysis: Analyze competitors to identify SEO opportunities and threats in the marketplace.
• Technical SEO: Perform detailed website audits and optimize for crawlability, indexability, site speed, and mobile usability.
• On-Page SEO: Optimize on-page elements like meta tags, content layout, internal linking, and keyword placement.
• Link Building: Implement link-building campaigns to enhance domain authority and search performance.
• Website Launch Planning: Lead SEO strategies for new site launches or redesigns to ensure optimal visibility.
• Content Optimization: Collaborate with content teams to ensure content meets SEO guidelines and user intent.
• Team Leadership: Mentor and manage SEO team members; align goals and track team performance.
• Performance Tracking: Use tools like Google Analytics, Search Console, and Data Studio to report and optimize SEO performance.
• Stakeholder Communication: Present strategy updates, progress reports, and ROI insights to internal stakeholders.
• Ownership: Take full accountability for SEO growth and continuously drive innovation and performance improvements.

Requirements:

• 5+ years of proven SEO experience, preferably in B2B SaaS or outsourcing domains
• Expertise in technical SEO and on-page/off-page optimization
• Proficiency with tools like SEMrush, Ahrefs, Screaming Frog, Google Search Console, and Google Analytics
• Strong data analysis skills with an ability to convert insights into actions
• Familiarity with HTML, CSS, and web development fundamentals
• Excellent communication skills (written and verbal)
• Experience managing or mentoring SEO teams is a plus
• Bachelor's or Master's in Marketing, Communications, or equivalent experience
• Up-to-date knowledge of the latest SEO and Google algorithm changes

Success Metrics:

• Improved organic search rankings for strategic keywords
• Increased organic traffic and qualified B2B leads
• Enhanced site technical health and usability
• Growth in quality backlink acquisition
• Positive performance and development of SEO team

Good to Have:

• Deep understanding of recruitment funnel strategies and SEO’s role in candidate acquisition
• Knowledge of lead generation for B2B HR Tech, BPO, BPM, and staffing services
• SEO strategy experience for outsourcing verticals like customer support, data processing, and F&A
• Expertise in targeting global regions like US, UK, APAC for outsourcing services
• Familiarity with multilingual SEO and geo-targeted optimization strategies
• Proven impact in competitive BPO/BPM lead generation campaigns
• Experience collaborating with marketing teams in BPO/BPM sectors for SEO-driven client acquisition

1. Develop plans and strategies for developing business and achieving the company's sales goals
2. Manage operations and resources to deliver profitable growth
3. Define sales processes that drive desired sales outcomes and identify improvements where and when required
4. Operate the assigned sales territory/market segment to meet sales & service requirements and expectations within the budgeted norms
5. To establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services
6. To plan and oversee the execution of local area promotional activities in both sales and service
7. To devise strategies for effective and real-time market intelligence to stay ahead of competition
8. To come out with innovative and cost-effective marketing ideas to stay always on top
9. Provide detailed and accurate sales forecasting
10. Compile information and data related to customer and prospect interactions
11. Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
12. Oversee the assigned sales department to ensure proper maintenance of all sales systems and functions
13. To strictly adhere to systems, procedures, credit policies, and discount structures laid by the company from time to time
14. Ensure proper sales documentation
15. Create a culture of success and ongoing business and goal achievement
16. Manage the use of budgets
17. To keep the outstanding amount in check
18. Define optimal sales force structure
19. Manage customer expectations and contribute to a high level of customer satisfaction
20. Manage key customer relationships and participate in closing strategic opportunities
21. Travel- for in-person meetings with customers and partners and to develop key relationships 

HR Recruiter | Mayvent Management Pvt. Ltd.

About the role: We are looking for applicants having a minimum one years experience in Recruitment with excellent communication.

About the Company: Mayvent is greatly specialized in Recruitments & HR practices.Mayvent began in 2020 to provide the best staff available to various segments of Businesses in India. Since then, it has grown into a highly successful executive and professional search firm providing fast and quality solutions to all types of manpower requirements to our clients in both IT and Non-IT segments.

The work life of HR Recruiter would be:

● Candidates will be responsible for Third party recruitment.

● You will be responsible for Screening, Sourcing, shortlisting, Interviewing the candidates

● Exclusive usage of portals like Shine.com, Naukri.com and other social media postings on Facebook, LinkedIn and referral hirings.

● Optimum data utility for the sourced CVs.

● Must be able to work on MS Excel and good knowledge of MS office. The applicant must know:

● Proven experience as a Recruiter

● Excellent knowledge and understanding of different job portals

● Sound communication and ability to to understand company requirements

● Immediate joiner to max 15 days is appreciated

● Industry experience minimum 1 years 

Job Description:

• Delivery of high quality, efficient code.
• Improving the overall quality of the applications and the speed of new feature delivery.
• Communicate effectively with team members and other stakeholders.
• Ability to understand stakeholder requirements and problems, and deliver high quality solutions.
• Able to work effectively as part of a team, sharing knowledge and experience.

Requirements:

• Required skills: PHP and its framework (Laravel), code versioning tools (GIT), MVC Framework, etc.
• At least 3 - 5 year of working experience in PHP or related fields is required for this position.
• Good in MySQL and database designing.
• Experience of working with REST API design and its implementation.
• Strong understanding of the web development cycle and programming techniques and tools.
• Focus on efficiency, user experience, and process improvement.
• Excellent project and time management skills.
• Ability to work independently or with a group.
• Ability to effectively communicate via written and spoken English.

• Collaborate with different teams to implement standards.
• Lead performance improvement projects.
• Work closely and influence global teams for process improvements.
• Execute project milestones promptly & effectively communicate progress to stakeholders.

Technical skills:

• Strong SQL skills (RDBMS / SnowFlake).
• Able to program in multiple languages (SAS, JavaScript).
• Functional knowledge on Supply chain & Logistics.

Soft skills:

• Ability to translate business requirements into data solutions.
• Above average initiative.
• Adaptability to changing priorities.
• Strong customer focus and ability to work effectively with a wide variety of people.
• Has the ability to work independently as well as in a team.
• Eager to learn & improve, continuously hones their skills.
• Strong solution-oriented analytic skills and shows creativity in their problem-solving.
• Has great attention to detail without losing sight of the big picture.
• Has great communication skills – Is able to represent the architect team, address their needs & requirements in meetings with process partners (inside & outside of the greater team).
• Must be willing to work in different shifts to have enough overlap with global team.

1 to 3 years of experience in digital marketing - Highly conversant with Google Analytics and other similar tools - Basic programming ability(preferably R or Python)