Customer Support executive

• Develop and program efficient, reliable control logic using Delta PLC systems for automation projects, ensuring seamless integration, testing, troubleshooting, and adherence to project requirements and industry standards.

• Diagnose and troubleshoot issues related to PLCs, HMIs, sensors, and control devices, implementing effective solutions promptly.

• Examining and maintaining electrical systems and equipment.

• Interpreting electrical circuit diagrams and blueprints.

• Addressing any customer complaints and service requests.

• Testing newly installed electrical equipment.

• Coordinating and supervising the Electrician’s in day-to-day activities.

• Adhering to the safety protocols while performing daily operations.

• Reviewing and ordering new electrical supplies.

• Collaborate with engineering teams during equipment upgrades and modifications, providing valuable input on electrical aspects.

• Maintain accurate records and documentation of all electrical maintenance activities, including repairs, inspections, and upgrades.

• Prepare reports on equipment performance, breakdowns, and maintenance activities, providing insights to management.

• Conduct safety checks on electrical systems and devices, ensuring they meet all safety standards and requirements.

• The candidate must be physically fit and able to perform maintenance tasks comfortably.

Qualification and experience

• Diploma or NCVT in Electrical Engineering or a related field

• At least 2 years of experience as an PLC programming, Electrical Supervisor, or a similar position.

• Good communication and interpersonal skills

• Ability to offer improved customer service

• Complete understanding of electrical practices, equipment, and materials

• Willingness to travel to various locations

• Familiarity with hand and power tools

• Ability to work at flexible hours

• Excellent analytical and problem-solving skills

• Detail-oriented individual

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

Location-Mumbai-Vileparle

Working Days/Time – 6 days /10 AM -7 PM

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports
• Collect and validate data from multiple departments (Sales, Operations, Finance)
• Analyze data and highlight key trends, variances, and insights
• Develop and maintain dashboards using Excel or BI tools
• Ensure accuracy and consistency of data across reports
• Automate repetitive reports using advanced Excel or macros
• Support management with ad-hoc reports and analysis
• Coordinate with stakeholders to resolve data discrepancies
• Maintain proper documentation of reports and processes

Required Skills

• Strong knowledge of Microsoft Excel (Advanced Level)
• (Pivot Tables, XLOOKUP/VLOOKUP, IF, INDEX-MATCH)
• Good analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to handle large datasets

Qualifications

• Bachelor’s degree (B.Com / BBA / BSc IT / similar)
• 1–2 years of experience in MIS / Reporting / Data handling roles 

We at Zycus are looking to hire MBA 2023-24 graduates specializing in supply chain and operations to work as Trainee Procurement Analysts. The trainee will work as part of Customer Success & Operations Team, solution-oriented services to Fortune 500 clients. In this role, you will be supporting the US Region and contribute to the success of our clients.

Roles and Responsibility:

• Serve as Trainee Procurement Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of maintenance of an already implemented customer including business process mapping
• Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident management tools, MS-Excel, etc
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customer’s business needs.

External Skills And Expertise

• MBA in Supply Chain and Operations
• 0-3 years of relevant experience
• Prior Work Experience in any fields related to Customer Success, Operations, SaaS products, Procurement/ Supply Chain domain with MBA specialization in any other streams (other than Supply Chain and Operations) may be considered basis on merit.
• Excellent written and oral communication skills is a must.
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Collaboration with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.
• This role requires to work with our US customers, therefore the candidates should be willing to work in shifts.
• Working hours : As per the geography and region assigned.

Refer the below link for detail and to apply

https://zycus.sensehq.com/careers/jobs/56571

Roles and responsibilities:

- Audit the current Information Security system and procedures and do a Gap analysis

- Identify immediate potential Information Security Risks and manage remediation tasks through to closure

- Create an Information Security Compliance Roadmap and execute end-to-end compliance initiatives by that roadmap

- Design high-quality test plans and direct Data/Information security control test activities

- Continuously improve Octro Data/Information security control framework

- Maintain handbook pages and procedures related to Information security compliance

- Identify opportunities for Information security compliance control automation, execute them and then maintain

- Provide actionable and constructive advisement to cross-functional teams, including driving remediation activities for high and select moderate-risk Observations across all Octro departments

- Design, develop, and deploy scripts to automate continuous control monitoring, administrative tasks and metric reporting for all security compliance programs

- Direct and support external audits as and when necessary

Requirements

- A minimum of 6-8 years' experience working with Data/Information Security Compliance programs

- Detailed knowledge of common information security management frameworks, regulatory requirements and applicable standards such as: ISO, SOC 2, GDPR, PCI etc.

About Octro Inc :

We are one of the fastest-growing mobile gaming companies around, a technology-driven organization at heart, and take pride in the platforms we create.

Founded in 2006 with a mission to create productivity applications for Mobile Devices. After pioneering one of the first mobile Voice-over-IP infrastructures called OctroTalk, the company ventured into building mobile gaming platforms. Sequoia Capital has invested in Octro. The funding was announced in June 2014.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Job Description- Sr. Visual & Graphic Designer

As a Graphic Designer you will...

• Develop and maintain a consistent brand image and identity across all company materials
• Collaborate with the marketing team to design a variety of assets including social media designs, blog designs, landing page designs, animations, digital ads, site graphics, iconography, illustration, etc.
• Work on multiple projects in parallel while staying organized and meeting deadlines
• Help define and develop our brand narrative, style, and positioning
• Execute all visual design stages from concept to final hand-off to production like online and offline brand visual display, promotion materials, video clips...
• Must understand product design standard. Establish and promote design guidelines according to brand requirement know well about the trending design style and enhance the brand creativity meanwhile.
• Rapidly create sketches illustrations to visualize and effectively communicate your ideas
• Occasionally collaborate with the product team to design visual elements for the application

Qualifications & Requirements:

• 6+ years of professional experience as a designer
• 2 years of minimum experience in internet design industry, experienced in illustration design or advertising design are preferred.
• Perfect graphic design and video editing skills, proficiency in Photoshop/Illustrator/Premiere/After Effect or other visual design tools;
• Strong communication skills, fully understand the design needs or use scenarios. Ability to solve problems creatively and effectively.
• Good cooperation and teamwork ability. Responsible for team, strong executive power, and capable of learning, able to withstand high-intensity work pressure.
• Please present your designs when come for interview.

Nice to have skills:

• Experience with marketing, advertising, user psychology, and conversion optimization.
• Strong illustration skills.

What we value:

• Be a team player
• Embrace change
• Communicate clearly
• Deliver creatives on time

Job Type: Full-time

Job Location: Pune, Maharashtra.

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
• In-depth understanding of Javascript, The DOM and relevant concepts.
• Experience of working on RESTful Web services.
• Responsive web development using HTML5, CSS3, JavaScript.
• Work with cutting-edge frameworks and technologies while advancing your skills along the way
• Developing new user-facing features using React.js and Redux
• Building reusable components and front-end libraries for future use
• Knowledge of WebPack.
• Good experience with any of the testing framework like mocha, jest, jasmine.
• Experience of working in an Agile environment with experience of using tools such as Jira.
• Good communication skills.
• Degree in Computer Science, Engineering or a related subject.

Best Regards
David