Technical SEO Manager

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

·

CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

A B.Tech/M.Tech in Computer Sc, an UI specialist should have 5-7 years of experience in UI development. We are specifically looking for a specialist who has:

• in depth understanding of Single Page Application Development.
• high expertise in ReactJS concepts, including the modification and creation of ReactDOM /Virtual DOM elements and testing of ReactJS components (Jest, Enzyme)
• proficiency in JavaScript Functional Programming techniques (JavaScript, Strong Understanding of JS Array functions, Ability to build Pure JS functions, Modular JS Development, Proficient in using Webpack bundling)
• strong understanding of JSX Layout dynamics and Styling (JSX, JSS)
• strong understanding of global state management libraries e.g. Redux
• proficiency in agile development environment under open source gitlab including testing, change management
• exposure to full life cycle of enterprise product development
• [Desirable] high level of skill with UI Frameworks such as Material-UI (React) and Prime React

Roles and Responsibilities

We are seeking an experienced .NET -Tech Lead / Technical Architect, responsible for building, designing, and architecting .NET web-based applications using .Net Core, Web APIs, MVC, C#, etc. Must know React JS. Looking for an experienced resource who has worked in technologies agnostic approach. Resource should be responsible for providing solutions for technical issues to the team which can improve product quality. Having good exposure to Microservice Architecture Implementation. Will perform mixed contributor roles where 70% as IC (Individual contributor) and the rest 30% are in leading/helping/reviewing, designing, and documentation of modules.

Skills Must have

• Min 8+ years of experience in designing, Coding, deployment & developing web-based applications using the latest .NET technologies Net Core, Entity Framework, ASP.NET, C#, MVC, LINQ, Web API, etc.
• Candidate must have GitHub, open source contribution, or at least related demonstratable codes in his/her machine to showcase coding styles.
• Must Know React JS and worked with React JS before
• Sound understanding of technology & software development methodologies, especially in developing custom products for customers.
• Hands-on experience in the latest versions of .NET Technologies.
• Experience in Software Architecture such as CQRS, Domain Driven, and MVC.
• Must have excellent experience in JavaScript.
• Proven experience in creating & design RESTful APIs /Web APIs.
• Experience with MS SQL databases - writing queries, store procedures, tables, views, triggers, functions, and SQL Jobs.
• Should have good exposure in writing code for Microservices-based products.
• Hands-on experience in .Net Core and Microservices.
• Unit/Integration testing
• Message Queuing Tool: Azure Service Bus/Kafka/RabbitMQ (or any other messaging tool)
• Containerization Architecture: Docker/Kubernetes
• API Service Architecture: Enterprise-level designing and writing exposure in Microservices

• Azure Cloud platform
• CI/CD
• Agile methodology
• Azure DevOps

Selection Process

A take-home assignment is given to all shortlisted candidates and they must complete the assignment in a couple of days as much as possible to go to the next round. The second round is a verbal technical round where you will be asked technical and functional questions.

Our Ideal Candidate comes with :

• Willing to contribute and speak up with a view or opinion and add value by questioning and probing where necessary to ensure a thorough and robust solution.
• Drive high standards on quality, delivering solutions on time
• Candidate, in recent times, has been hands-on in full-stack enterprise technologies on the user interface, middleware frameworks, and database management. Has a deep understanding of multiple technology stacks/languages/tools and their pros/cons.
• Candidates must have Strong analytical and problem-solving skills.
• Strong interpersonal communication skills.
• Ability to lead initiatives and people toward common goals.
• Working knowledge of systems infrastructure
• Good to have experience in working on a large complexed product & very large scalable applications or websites with huge data sizes.
• Excellent oral and written communication, presentation, and analytical skills roles and Responsibilities

PS: It is permanent Work From Home opportunity working with a UK Govt aided company.

• Administration and Management of Microsoft 365 environment
• Work in GMT time zone

Desired Candidate Profile

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

- Strong Knowledge of Android SDK, Different Versions of Android, And How to Deal with Different Screen Sizes

- Familiarity with RESTful APIs To Connect Android Applications to Back-End Services

- Strong Knowledge of Android UI Design Principles, Patterns, And Best Practices

- Experience With Offline Storage, Threading, And Performance Tuning

- Ability to Design Applications Around Natural User Interfaces, Such As “Touch”

 - Familiarity with The Use of Additional Sensors, Such as Gyroscopes and Accelerometers

 - Knowledge of The Open-Source Android Ecosystem and The Libraries Available for Common Tasks

- Ability to Understand Business Requirements and Translate Them into Technical Requirements

- Familiarity with Cloud Message APIs And Push Notifications

- A Knack for Benchmarking and Optimization

- Understanding of Google’s Android Design Principles and Interface Guidelines

- Proficient Understanding of Code Versioning Tools, Such as Git

- Familiarity with Continuous Integration - Good Knowledge of Kotlin.

- At Least Publish 3-4 Application in the Play Store

 - Knowledge of Cross-Platform And iOS Development Will Be an Advantage.
-  Knowledge of health care and e-commerce domain will be good.

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English