
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.

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About the Role
Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies. We are hiring a Backend Engineer for a dedicated client engagement building an AI-powered application builder platform.
The backend is the operational core of the product: it manages user projects and sessions, coordinates long-running AI agent workloads, maintains project state, and serves as the integration layer between the frontend, the AI system, and the underlying infrastructure.
The mandatory requirement is hands-on production experience shipping Node.js services, with end-to-end ownership of API design, data modelling, and at least one production system involving background job processing or event-driven patterns.
Responsibilities
API and service development: Design and build REST APIs in Node.js with TypeScript. Cover authentication, session management, input validation, structured error handling, streaming responses (SSE, WebSockets), and rate limiting. Maintain clean API contracts that the frontend and AI system can rely on.
Database design and management: Own PostgreSQL schema design for product domains including user accounts, projects, file trees, session state, and generated artefacts. Write efficient queries, manage migrations, and optimise for read patterns that serve a real-time editor experience.
Caching strategy: Implement and maintain caching with Redis for session data, project state, and frequently read configuration. Design cache invalidation logic that keeps the editor experience consistent without stale reads.
Queue and background job management: Implement and operate background job infrastructure using BullMQ or equivalent. AI agent runs are long-running and stateful; handle retries, failure states, priority queues, and concurrency limits.
AI system integration: Build the integration layer between the backend and the AI agent system. Manage job dispatch, result handling, streaming output to the frontend, and error propagation.
Multi-tenancy and access control: Implement tenant data isolation, RBAC, and resource ownership enforcement across all API surfaces.
Observability and reliability: Instrument services with structured logging, metrics, and tracing. Write defensive code with sensible timeouts, fallback behaviour, and circuit breaking on external dependencies.
Testing and code quality: Write unit and integration tests for the services you ship. Review the work of peers and contribute to shared engineering conventions.
Requirements
• Hands-on production Node.js experience (mandatory) — must have personally shipped at least one feature area end to end in a production Node.js service, owning API design, data modelling, and testing.
• 3 to 5 years of professional backend engineering experience. Candidates with slightly less time but strong demonstrated ownership are welcome to apply.
• Strong Node.js and TypeScript. Production experience with Express, NestJS, or Fastify. Solid with async patterns, streaming, error handling, and building services that run reliably under sustained load.
• PostgreSQL depth. Schema design, query writing, indexing, and migrations on at least one production system.
• Redis and caching. Production experience using Redis for caching and session management. Understands cache invalidation trade-offs.
• Queue and background job systems. Hands-on with BullMQ, RabbitMQ, SQS, or equivalent. Experience managing retries, dead-letter queues, job priority, and concurrency control.
• AWS working knowledge. Comfortable with EC2, S3, RDS, SQS, and IAM. Familiar with Docker and basic deployment and environment management.
• Strong written and spoken English. Able to communicate clearly with engineers across disciplines and write precise technical documentation.
Nice to Have
Experience integrating with AI or LLM services (streaming responses, structured outputs, retry patterns); WebSocket or SSE implementation for real-time features; multi-tenant SaaS product experience; GraphQL; OpenTelemetry instrumentation; prior work on developer tools or editor-style products.
🚀 Hiring | Senior Software Developer – MEAN Stack (Contract)
📍 Location: Indore
💼 Experience: 5–10 Years
Required Skills:
✔️ MongoDB
✔️ Express.js
✔️ Angular (Latest Versions)
✔️ Node.js
✔️ REST APIs & Microservices
✔️ JavaScript / TypeScript
✔️ Git & Agile Development
🕒 Shift: 11:30 AM – 8:30 PM IST
If you're available or have experienced consultants on your bench, let's connect.
📩 DM me or share relevant profiles.
#Hiring #MEANStack #Angular #NodeJS #MongoDB #TypeScript #ContractJobs #Indore #ITHiring
Job Description:
To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs.
Responsible for the requirement gathering with potential clients to elicit business and functional requirements.
Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions.
Collaborate effectively with development functions to provide cost and time assessment of the requirements.
Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information.
Should be open to work in extended IST hours.
Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile:
4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain.
Knowledge of web and mobile application development technologies
Familiar with agile principles and other software development processes and concepts.
Strong verbal and written communication skills.
B-Tech/MBA/BCA Equivalent as educational qualification.
Location- Noida (Work from Office)
companies uncover the 3% of active buyers in their target market. It evaluates
over 100 billion data points and analyzes factors such as buyer journeys, technology
adoption patterns, and other digital footprints to deliver market & sales intelligence.
Its customers have access to the buying patterns and contact information of
more than 17 million companies and 70 million decision makers across the world.
Role – Data Engineer
Responsibilities
Work in collaboration with the application team and integration team to
design, create, and maintain optimal data pipeline architecture and data
structures for Data Lake/Data Warehouse.
Work with stakeholders including the Sales, Product, and Customer Support
teams to assist with data-related technical issues and support their data
analytics needs.
Assemble large, complex data sets from third-party vendors to meet business
requirements.
Identify, design, and implement internal process improvements: automating
manual processes, optimizing data delivery, re-designing infrastructure for
greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and
loading of data from a wide variety of data sources using SQL, Elasticsearch,
MongoDB, and AWS technology.
Streamline existing and introduce enhanced reporting and analysis solutions
that leverage complex data sources derived from multiple internal systems.
Requirements
5+ years of experience in a Data Engineer role.
Proficiency in Linux.
Must have SQL knowledge and experience working with relational databases,
query authoring (SQL) as well as familiarity with databases including Mysql,
Mongo, Cassandra, and Athena.
Must have experience with Python/Scala.
Must have experience with Big Data technologies like Apache Spark.
Must have experience with Apache Airflow.
Experience with data pipeline and ETL tools like AWS Glue.
Experience working with AWS cloud services: EC2, S3, RDS, Redshift.
We are looking for a skilled React.js Developer to join our front-end development team. In this role,
you will be responsible for developing and implementing user interface components using React.js
concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling
and improving front-end performance and documenting our front-end codebase.
To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and
React concepts, excellent front-end coding skills, and a good understanding of progressive web
applications. Ultimately, a top-class React.js Developer should be able to design and build modern user
interface components to enhance application performance.
React.js Developer Responsibilities:
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React
concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
React.js Developer Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• 2years experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
experience The ideal candidate will have a track record of building and delivering solutions with delightful consumer experiences, combined with ease of implementation/reliability.
Qualifications
Proven experience in building high-performance teams and scalable best-practices in an engineering organization Strong technical aptitude and proven experience in architecture, design, and
delivery of data-intensive applications Must have experience in micro-services architectures and web frameworks 5+ years of experience mentoring and leading teams The ability to envision the future
engineering needs of the company .Plan and implement accordingly The creativity to do things differently Excellent logic and problem-solving skills
Roles and Responsibilities
Help define Technical Roadmap and own the entire product delivery end to end. Work very closely with various business stakeholders and cross-functional teams to drive the execution of multiple business plans and technologies. Lead a culture of innovation and experimentation, support full software development lifecycle that incorporates the best of technology approaches and
delivery methodologies. Leverage your technical depth as a former developer and architect to push your team towards a high standard of technical excellence, and achieve the organization quality bar. Define objectives and track results for team members in a supportive, motivating, and fact-driven way. Proactively identify and resolve issues relating to people, product, tech, and process Skills:-
Java/Ruby/Node.JS. Microservices, Technical Architecture, Team Management, Java and Engineering Management.
Good to Have
● Minimum 5 Years of experience in startups
● Good startups which has seen scale (Million+ users) - Preferable
Years of Exp: 10 -15 yrs.
Qualification:
● Engineering graduates from Tier I or II institutes.
● B.E/ B.Tech/ MCA/ ME/ M.Tech









