
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.

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Designation: Project Manager
Location: Bangalore (Hybrid)
Reports to: Co-Founder & CBO
About the Role
We are looking for a driven and detail-oriented Project Manager to lead the execution of high-impact digital product initiatives for our clients. This is a high-ownership role that demands end-to-end accountability — from scoping and planning to execution and delivery. You'll work closely with cross-functional teams to ensure projects are delivered on time, with high quality and measurable business outcomes. If you're someone who thrives in fast-paced environments, brings structure to ambiguity, and leads with clarity and data, we’d love to connect.
Key Responsibilities
- Act as the single point of accountability for end-to-end project execution — ensuring on-time, high-quality, and profitable delivery of digital product solutions across strategy, design, and development.
- Collaborate closely with internal teams (design, engineering, research) and client stakeholders to translate project objectives into actionable plans with clear timelines, milestones, and deliverables.
- Define and manage project scope, resourcing, dependencies, budgets, and risks — proactively identifying and mitigating potential blockers.
- Bring clarity and structure to execution by setting up robust documentation, operating rhythms, and tracking mechanisms; ensure timely communication of progress, challenges, and escalations to leadership and clients.
- Drive project governance through weekly health reviews, accurate status reports, and rigorous issue/risk tracking with defined accountability.
- Own the quality of delivery — ensure alignment of deliverables with project goals, client expectations, and internal benchmarks for innovation and excellence.
- Make data work for you — use structured data and reporting to surface insights, enable decision-making, and identify areas of improvement.
- Lead with influence, not authority — foster alignment and collaboration across multidisciplinary teams in a fast-paced, often ambiguous environment.
- Embrace a problem-solving mindset — proactively drive solutions to cross-functional execution challenges, and be comfortable navigating trade-offs.
- Contribute to internal IP and process improvements that enhance delivery maturity and scalability across projects.
Requirements
- 5–8 years of experience in project management, with a proven track record of driving end-to-end execution of complex digital or technology projects.
- Prior experience in a service-based or consulting environment, managing external client stakeholders and internal cross-functional teams.
- Strong understanding of digital product development lifecycle — from strategy to design to engineering execution.
- Demonstrated ability to manage project scope, budgets, timelines, and risks with a high sense of ownership and accountability.
- Proficiency in project management tools such as Jira, Asana, Trello, or ClickUp; comfort with setting up and customizing workflows, reports, and dashboards.
- Strong analytical mindset — ability to work with data, identify trends, generate insights, and support decision-making through structured reporting.
- Excellent written and verbal communication skills — capable of simplifying complex ideas, aligning diverse stakeholders, and presenting with clarity to clients and leadership.
- Ability to work in a fast-paced environment, manage competing priorities, and stay composed under pressure.
- Hands-on, detail-oriented, and structured — someone who can bring method to chaos and drive clarity in ambiguity.
- A natural collaborator and influencer — able to build trust, motivate teams, and drive alignment without direct authority.
Good to have:
- Experience in managing digital transformation, innovation-led, or customer experience focused projects.
- Exposure to product strategy, UX research, or agile software development practices.
- Certification in PMP, PRINCE2, or Agile methodologies is a plus, but not mandatory.
About Thence
Thence is a product innovation and digital design firm that partners with ambitious companies to reimagine digital experiences. We offer end-to-end solutions — from product strategy and experience design to full-stack development — helping our clients launch, scale, and transform digital products. With a focus on design excellence, measurable impact, and deep collaboration, we take pride in building solutions that users love and businesses value.
A Business Executive will be meeting existing clients in their locations and increase the app
download in that society.
Approaching the residents through door knocks and increasing the app download in that
society.
● Meeting existing client
● Increase the app download in that society
● Door to door knocks and approach the residents
● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction
● In order to increase the download of app, they should conduct various activities like
meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.
Marketing Associate – GIGL Summaries Private Limited
Location: Remote / Hybrid / Office (Mohali, Chandigarh, India)
About Us:
GIGL Summaries Private Limited is one of the leading audiobook platforms with over 5M+ downloads across iOS, Android, and Web, a 4.8-star rating from more than 165k reviews, and a massive 10M+ social media following. Remarkably, we’ve achieved all this while being bootstrapped without any investor funding.
At GIGL, we’re driven by passion, perseverance, and a deep love for storytelling. Our team of dedicated creators seeks like-minded individuals who share our zeal for content creation and storytelling. If you have the vision and creativity to craft narratives that resonate and inspire, you’ll feel right at home here!
Job Title: Marketing Manager
Who We’re Looking For:
We’re on the hunt for a dynamic and innovative Marketing Associate to lead and execute end-to-end marketing strategies. This position is tailor-made for someone who thrives in a startup environment, embraces building systems from scratch, and has a strategic mindset to scale marketing initiatives.
Key Responsibilities:
- Develop and execute comprehensive marketing strategies spanning both organic and paid marketing campaigns.
- Drive engagement through content marketing, blog strategies, and WhatsApp marketing initiatives.
- Lead app marketing efforts to enhance downloads and improve user retention.
- Build and optimize marketing funnels, email marketing workflows, and performance tracking systems to maximize impact.
- Craft compelling copy and design effective marketing materials aligned with target audience insights.
- Utilize analytics tools to track, optimize, and report on campaign performance and ROI.
- Manage and optimize paid advertising campaigns across platforms like Google, Meta, and LinkedIn.
- Establish scalable systems and workflows for efficient marketing operations.
Skills and Qualifications:
- 3–5 years of experience in organic and paid marketing, preferably within a startup environment.
- Expertise in blog marketing, WhatsApp marketing, and app promotion strategies.
- Strong proficiency in copywriting, SEO optimization, and content creation.
- Experience with performance marketing tools such as Google Analytics, Facebook Ads Manager, and CRM platforms.
- Proven ability to build processes independently and achieve measurable results.
- A passion for storytelling and a deep understanding of audience engagement.
- Exceptional project management and execution skills with a self-starter attitude.
Why Join Us?
- Be a Marketing Leader – Define and shape marketing strategies for a fast-growing, bootstrapped startup with a thriving 10M+ community.
- Work with Passionate Creators – Collaborate with a team that prioritizes storytelling and creativity.
- Flexible Work Environment – Experiment, innovate, and grow in a culture that values collaboration and adaptability.
- Exciting Growth Potential – Develop scalable marketing systems and drive impactful results.
Compensation: Competitive package of ₹5–7 LPA.

Voyager Health Pvt Ltd, a prominent healthcare technology company, is seeking a highly skilled Full-Stack Mobile App Developer with a focus on hybrid app development. As a Full-Stack Developer, you will play a pivotal role in shaping the technological vision and ensuring the seamless development and evolution of our healthcare platform.
Key Responsibilities:
· Lead and oversee the entire technical roadmap, architecture, and development lifecycle of our hybrid healthcare platform.
· Define and execute the technical strategy in alignment with the company's goals and vision.
· Provide technical expertise and guidance in wireframing, architecture, and technology stack selection.
· Develop, test, and deploy high-quality Android and iOS applications for our platform, utilizing hybrid app development.
· Design and implement user interfaces for both platforms, ensuring a unified user experience.
· Utilize Angular for front-end development and Node.js for back-end development to create a comprehensive healthcare app.
· Integrate third-party APIs and technologies to enhance app functionality and performance.
· Optimize app performance and ensure high levels of security and data privacy.
· Collaborate with cross-functional teams and contribute to the continuous improvement of our mobile app development processes.
Qualifications:
· Bachelor's degree in Computer Science, Engineering, or a related field.
· 5-8 years of experience in mobile app development for Android and iOS platforms with a strong emphasis on hybrid app development.
· Proficiency in wireframing, Node.js, and Angular.
· Extensive experience in developing and leading healthcare platforms.
· Expertise in both front-end and back-end development.
· Familiarity with agile development methodologies and DevOps practices.
· Excellent problem-solving skills and attention to detail.
· Proven leadership and people management capabilities.
· Ability to work effectively in a collaborative team environment.
Strong communication and interpersonal skills



About SafeGold
Gold is the most trusted asset across the entire world and one of the largest asset classes in India. The total traded value of gold in India exceeds $300 billion annually – nearly all of it in an unorganised, offline manner. We, at SafeGold, are building the digital infrastructure to organise the gold market using technology. SafeGold is India’s largest digital gold platform with 35 million customers and 100+ distribution partners across India, Thailand and UAE. The focus has always been on revenues and profitability growth which has been widely recognised.
#9 in 2023 ET Growth Champions (India)
#21 in 2023 FT High Growth Companies (Asia)
With revenues of more than Rs. 4,500 crs in the year ending March-23, we have been part of the Financial Times rankings of the fastest growing startups in the Asia-Pacific region since 2021 till date.
SafeGold is backed by the World Gold Council and leading venture capital funds, Beenext and Pravega.
Job Description
We’re a small team with insanely large ambitions. We are looking for a Software Engineer who will help shape Safe Gold’s product and marketing strategies by processing, analyzing and interpreting data sets. You will work closely with the tech, product and business teams for designing and developing a scalable application architecture, based on business requirements. The ideal candidate will have proficiency in
PHP and Relational as well as NoSql Databases (MySQL,MongoDB). You will have strong problem-solving skills and independent self-direction to thrive in our work environment.
What will your job entail:
● Implement a robust set of services and APIs to power the web application.
● Build reusable code and libraries for future use.
● Optimize the application for maximum speed and scalability.
● Implement security and data protection as per industry standards.
● Monitor the front-end and back-end aspects of the web application
● Coordinate with the product team to understand the requirements and formulate a detailed technical documentation.
● Assist junior developers if required.
Key Requirements:
● 4-7 years of experience in software development, at least 1 year of experience in a product based startup is preferable
● Strong understanding of MVC Architecture
● Atleast 2-3 years of working experience in PHP is a must have and proficiency in Laravel Framework will be a plus
● Proficient knowledge of both Relational as well as NoSql Databases (MySQL,MongoDB) is a must have
● Working knowledge of Python and Django/Flask Framework is good to have
● Familiarity with advanced JavaScript libraries and frameworks such as AngularJS, ReactJS
● Strong understanding of fundamental design principles to build a scalable application.
● Experience with implementing automated testing platforms and unit tests.
● Proficient understanding of code versioning tools (Git).
● At least 2 years of experience working on AWS cloud platform, using tools like EC2,RDS,Lambda, SQS, Elasticache



• Solid technical / data-mining skills and ability to work with large volumes of data; extract
and manipulate large datasets using common tools such as Python and SQL other
programming/scripting languages to translate data into business decisions/results
• Be data-driven and outcome-focused
• Must have good business judgment with demonstrated ability to think creatively and
strategically
• Must be an intuitive, organized analytical thinker, with the ability to perform detailed
analysis
• Takes personal ownership; Self-starter; Ability to drive projects with minimal guidance
and focus on high impact work
• Learns continuously; Seeks out knowledge, ideas and feedback.
• Looks for opportunities to build owns skills, knowledge and expertise.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG,
HIVE)
• Experience in risk and credit score domains preferred
• Comfortable with ambiguity and frequent context-switching in a fast-paced
environment
• Nodejs
• Data structure & Algorithms
DESIRED SKILLS & EXPERIENCE
• BE/BTech in Computer Science or related technical discipline
• Good knowledge of JavaScript, JSON, Relational/NoSQL DB,
• Experience in writing modular/reusable code using JavaScript frameworks like Node JS, Express JS etc.
• Knowledge of Restful Web Services
• Understanding of OOPS, Data Structure, and Algorithms
• Knowledge of Python will be a plus point.
• Good Analytical and Problem-solving skills
• Knowledge of source control tools, preferably GIT
• Familiar with Agile methodologies
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.
Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)
2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations
3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails
Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks
- Experience in Web and Mobile Applications.
- Agility and ability to adapt quickly to changing requirements and scope and priorities
- Strong proficiency with JavaScript (ECMAScript 5, 6)
- Knowledge of Node.js and frameworks available for it (SailsJS, Express)
- Understanding the nature of asynchronous programming and its quirks and workarounds.Familiarity with front-end technologies.
- User authentication and authorization between multiple systems, servers, and environments.
- Interaction with multiple data sources.
- Good understanding of SQL syntax.
- Understanding fundamental design principles behind a scalable application.
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
- Implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools, such as Git.
- Knowledge in the field of IOT is good to have.
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Business Tie-ups
• Build long-term relationships with new & existing clients

