1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Tabnova
About
Company social profiles
Similar jobs
JOB TITLE/HEADLINE: Fintech Product Manager
EMPLOYMENT TYPE: Full time, permanent.
REPORTING TO: CBO
LOCATION: Mumbai
ABOUT THE ROLE:
- We are looking for a motivated self-starter with having customer-centric approach who thrives on working in a fast-paced, rapidly evolving business and is keen to build differentiated value prop for the customer.
- Who has hands-on experience in developing & managing Credit Card product
- Will end to end manage the product’s core value proposition, including product collaterals, customer communication, etc.?
- Design, develop and launch a new product in the market.
- Will manage end to end customer journeys, processes and customer experience.
- Cross-functional ( Technology, Risk, Compliance, Operations) engagement to drive product development and usage.
WHAT WE EXPECT FROM YOU:
- Manage product segment, drive and track customer value proposition.
- Product Pricing and usage analytics
- Product features, offering, cross-selling, up-selling strategies
- Understanding and bundling 3rd party products and services
- Referral programs, customer engagement and retention
- Product Management, product roll-out and coordination
- Manage all product collaterals & customer engaging properties such as customer statements etc.
- Manage all the processes related to value prop delivery and fulfilment
- Manage customer communication throughout the customer journey and create delighters for the customer through assertive communication
- Create and manage customer communication channels like SMS, Email, Whatsapp, IVR and mobile app notifications.
- Track and identify features utilisation and drive higher feature penetration. Create & manage product utilisation dashboards. Publish reports of product depth & feature penetration to senior stakeholders.
- Engage with a partner to identify opportunities to introduce new features through competition benchmarking
- Have cross-functional engagement with internal & external stakeholders to drive product development and higher product usage.
- Drive internal governance processes for launching any product, method etc.
OUR IDEAL CANDIDATE:
- BE / B.Tech. (Premier/Tier I), MBA (Premier/Tier I) with total work experience of 3+ years preferably in Fintech
- Excellent academic background and records
- Extra-ordinary skills in crisis management, interpersonal communication, collaboration and teamwork.
- Master of multiple tasking. Takes on initiatives and challenges
- In short, we are looking for superstars to join a superstar team!
YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:
- We value balance. We are committed to providing an environment where you can balance great work with a great life.
- We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
- We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
- Multicultural workplace. A multicultural and diverse team of colleagues from different states.
- An opportunity to wear many hats
- An entrepreneurial crew that supports risk, intuition, and frequent experimentation
- The opportunity to make an impact in a transformative industry
- A chance to build and lead a highly talented and driven team
OTHER PERKS & BENEFITS:
- Progressive and flexible work hours that match your personality and lifestyle.
- Compensation could include stock options for significant upside.
- Health benefits
- Cool gadgets and swags
- Attractive wellness programs
- Competitive performance bonus
- Paid sick leave
- Paid maternity and paternity leave
- Career development training.
ABOUT THE COMPANY:
Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.
The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.
We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.
Javascript
HTML/CSS
React.js
Spring BootLocation: Hybrid/ Remote
Openings: 2
Experience: 5+ Years
Qualification: Bachelor’s or Master’s in Computer Science or related field
Job Responsibilities
Problem Solving & Optimization:
- Analyze and resolve complex technical and application issues.
- Optimize application performance, scalability, and reliability.
Design & Develop:
- Build, test, and deploy scalable full-stack applications with high performance and security.
- Develop clean, reusable, and maintainable code for both frontend and backend.
AI Integration (Preferred):
- Collaborate with the team to integrate AI/ML models into applications where applicable.
- Explore Generative AI, NLP, or machine learning solutions that enhance product capabilities.
Technical Leadership & Mentorship:
- Provide guidance, mentorship, and code reviews for junior developers.
- Foster a culture of technical excellence and knowledge sharing.
Agile & Delivery Management:
- Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives).
- Define and scope backlog items, track progress, and ensure timely delivery.
Collaboration:
- Work closely with cross-functional teams (product managers, designers, QA) to deliver high-quality solutions.
- Coordinate with geographically distributed teams.
Quality Assurance & Security:
- Conduct peer reviews of designs and code to ensure best practices.
- Implement security measures and ensure compliance with industry standards.
Innovation & Continuous Improvement:
- Identify areas for improvement in the software development lifecycle.
- Stay updated with the latest tech trends, especially in AI and cloud technologies, and recommend new tools or frameworks.
Required Skills
- Strong proficiency in JavaScript, HTML5, CSS3
- Hands-on expertise with frontend frameworks like React, Angular, or Vue.js
- Backend development experience with Java, Spring Boot (Node.js is a plus)
- Knowledge of REST APIs, microservices, and scalable architectures
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience with Agile/Scrum methodologies and JIRA for project tracking
- Proficiency in Git and version control best practices
- Strong debugging, performance optimization, and problem-solving skills
- Ability to analyze customer requirements and translate them into technical specifications
.png&w=256&q=75)
Key Responsibilities:
- Make outbound calls to potential customers and provide information about company products/services and highlight key features.
- Schedule appointments and demo calls for the sales team with interested clients.
- Stay informed about the company's products/services.
- Clearly articulate product features, benefits, and unique selling points.
- Follow up with potential clients to confirm scheduled appointments and provide necessary information.
- Generate new leads through cold calling.
- Maintaining positive rapport with customers to build long-term relationships.
- Update and maintain customer records in our system.
- Provide feedback on customer responses and concerns.
- Collaborate with the sales and marketing teams to optimize strategies.
- Participate in regular team meetings to discuss progress and challenges.
Qualifications & Skills:
- Bachelor’s degree or higher in any field.
- Active listening and attention to detail abilities.
- Excellent verbal and written communication skills.
- Ability to handle rejection positively and persistently pursue leads.
- Ability to follow scripts and guidelines to deliver an effective sales pitch.
- Ability to build rapport with potential customers.
- Organizational and time management skills.
- Basic computer skills and proficiency in MS Office.
- Knowledge in Finance Domain would be an advantage.
PostmanNet Developer & API Expert
Position Summary:
We are looking for .Net Developers who are also Experts in API Integrations to join our development team and participate in different established projects.
We are looking for proactive, team players who are passionate about programming in this language and focused on providing the best experience to the end user.
This is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! These developers will face numerous technical challenges.
Essential Functions and Responsibilities:
· Work on projects in the C#, .NET CORE and entity frameworks
· Validate data with Postman, JSON, and basic SQL queries
· Unit Testing
· Write RESTful APIs (Core Web API)
· Writing clean/maintainable code
· MSSQL Server (Familiar with MongoDB, preferred but not required)
· Understand best practices and commit to follow them
· Work on new and difficult topics and contribute to libraries when needed
Knowledge, Skills, and Abilities:
· Fluent in English
· Strong knowledge of OOPs concepts
· Knowledge of the Linux Operating System
· Strong problem-solving, design, coding and debugging skills.
· Knowledge about Git and Version Control
· Preferred to have knowledge of Microservices Architecture (Not mandatory)
- Crafting the performance marketing strategy for the company and managing the overall online marketing calendar around the same
- Managing all online properties of the brand
- Measuring ROI and a set of other KPIs, based on in-depth analysis of standard digital metrics
- Liaising with multiple agencies, as well as internal offline and traditional marketing teams to devise and execute innovative marketing campaigns throughout the year
- 5+ years experience in Digital Marketing with experience in Digital Advertising, Website Management, Lead Generation, and/or Lifecycle Marketing
- Experience with problem-solving and analytical skills including conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations
- Experience with digital and web analytics and data tracking tools (e. g., Google Analytics, ) and SQL
- Website management and technology experience including CMS, HTML, CSS, and Javascript
- Experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
- Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
- Experience with ad serving tools and DSPs (e. g., DoubleClick, Adobe Advertising Cloud)
- Experience working both strategically as well as in an executional capacity to build and deploy the campaign
- Experience presenting ideas to several stakeholders at once
- Experience collaborating and coordinating with internal and external cross-functional teams
- Experience with digital marketing and digital measurement latest trends and best practices
Desired Skills and Experience
Very good understanding of SDLC and STLC.
Hands-on experience in understanding various requirements and creating documentation
for it.
Hands-on experience in Multiple types of testing and techniques: Functional testing,
Regression testing, Smoke testing, Exploratory testing.
Hands-on experience in writing Test Cases and Test data creation.
Real time experience in Test Case Execution and Test Reports preparation.
Hands-onReal-time experience in any of the Defect tracking tools and logging Defects.
Ability to work in a fast-paced, start-up environment.
Be able to independently research issues using existing documentation (specifications
and user manual).
Proven interpersonal, analytical, attention to detail/strategy, and creative problem-solving
skills.
Good written and oral communication skills.
Experience working in a team-oriented, collaborative environment.
Knowledge of at least one programming language (Java/Python).
Hands-on experience in Automation testing tools such as Selenium, Appium.
HTML/CSSOperates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals.
We believe there are better ways for brands to connect with people. And we’re on a mission to guide brands to better connections -- across consumers, channels and partners. These are just some of the services we offer our clients in our quest to deliver ambitious outcomes.
Skills Required:
- Servlet and JSP development
- CSS, JavaScript, HTML
- AJAX, jQuery, EXTJS
- OSGi/FELIX
- Web services creation and consumption
- CMS development experience
- Java Content Repository (JCR)/CRX
- Eclipse IDE
- Maven
- SVN
- Jenkins
- Artifactory
- Apache Sling
- Lucene
- Tomcat/JBoss
- Apache Web Server
Roles and Responsibilities: -
- Manage the recruitment and selection process.
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Ensure legal compliance throughout human resource management.
- Tie up with corporates via Email, callings etc. for placements
Desired Candidate Profile: -
- Proven working experience as HR Executive.
- People oriented and results driven.
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation, and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labor law and HR best practices
- Degree in Human Resources or related field
Performance based appraisal.
Skills and Qualifications
- Diploma /Bachelor’s degree / Masters in human resources
- 1+ years in human resources or recruitment
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- Adept to problem-solving and conflict resolution
- Extensive knowledge of HR policies and systems
- Familiarity with HR software and working knowledge of MS Office.
Self Motivated, Time Management and sincere
LaravelReact.js
Vue.js
AngularJS (1.x)Description
Title
Senior Full Stack Software Developer
Job Function
Full Stack Software Developer - Laravel
Company industry
Publishing, E-Learning, Education
Role overview
We are currently developing a centralised, job scheduling solution in Laravel framework, utilising queue management through Horizon and Laravel’s job runners. Experience of both technologies within Laravel are a must as this will enable you to further enhance the capabilities of the solution.
Whilst this is a technical role, we would still expect you to be able to communicate clearly and effectively at all levels including with key stakeholders. Packt prides itself on being a global, remote company and its successes are heavily reliant upon communication skills and as such would expect you to uphold this requirement too.
About Packt
Packt is a leading publisher of technical learning content with the ability to publish books on new and emerging tech faster than any other publisher in the world. We believe that software has a deep impact on the world, and that software runs on knowledge. Our mission is to increase the shared value of deep tech knowledge. We are tech content engineers, and we work with some of the most interesting technical minds and ground-breaking creators on the planet. For more details, see http://www.packt.com/" target="_blank">www.packt.com
About the Team
You will become a pivotal member of the Platforms team who are responsible for developing and maintaining internal and external solutions to assist in the exposure of data across the Packt domain.
We are a delivery-focused team who enjoy actively developing our own skills through the use of newer technologies and methodologies from front-end to back-end.
The team is one that is always evolving and delivering but equally we like to enjoy what we do as well, laughter, humor and a desire to achieve will serve you well as part of the Platforms team for sure.
What you’ll do?
We expect you to have at least 6 years full-time experience in building software solutions in PHP with demonstratable experience of utilizing the Laravel framework. who can develop complex solutions around business requirements and driving innovation forward? We would expect you to drive the adoption of Laravel across the squad and business and to help peers to understand the benefits and wider eco-system of Laravel.
Who you are?
To provide a summary, we are looking for someone with the following skills, although not exhaustive:
* An expert level knowledge of PHP around OOP principles and understands the need for design patterns and code structure
* Not only has utilized Laravel but has worked on production Laravel systems. You will be aware of the latest trends within the Laravel Eco-system and the tool offerings it provides
* Some experience of JavaScript frameworks such as Angular or React is a must, given your exposure to Laravel this would usually develop naturally.
* Any knowledge of SharePoint, it is API’s and the way it works would be highly beneficial as we have recently adopted SharePoint in order to facilitate several business processes
* You will understand and be able to demonstrate your understanding of Docker and Docker-Compose. Given your experience you should be able to discuss potential Docker architectures to help support our business systems and assist with implementation.
* You will be a great communicator, being able to converse with your peers and stakeholders in both technical & non-technical situations.
* A deep understanding of the use of a git-based workflow system and git-flow
* Experience on below skills is mandatory:
PHP, Laravel (4+ years), Horizon, MySQL, HTML, CSS, (Angular or React Js), REST API
* Experience on Docker, Tailwind CSS, SuiteCRM (any) is an advantage
Do not worry, we are not expecting you to be an expert in all the above skills but having exposure to them would certainly assist in your application.
Why work at Packt?
We recognize how important our people are and acknowledge and support the things that are important to them. We focus on the full employee experience. We aim to create a positive working environment that supports personal and collective development – where our people can not only grow their skill sets, continuously challenge themselves, and develop their careers, but also work together as a team and with our customers.
We try to achieve this by:
- Ensuring a positive working environment for all employees, supportive of flexible and remote work.
- Supporting individual development through growth opportunities and internal mobility.
- Encouraging social collaboration within teams and communities and knowledge-sharing.
- Fostering a culture that supports a healthy work-life balance.
We seek to achieve this by:
- Providing a broad range of benefits and initiatives.
- Advocating a healthy lifestyle where wellbeing is seen as an essential responsibility.
- Celebrating success stories and encouraging peer-to-peer recognition.
- Fostering a culture of self-development.
- Providing a work environment where the best idea wins, and challenge is encouraged.
Benefits
You will also have access to a range of flexible benefits that are designed to help you make the most of your time with us.
- Bonus scheme
- 21 days’ holiday (plus bank holidays)
- Pension contribution
- Insurance
- Flexible hours: choose how, when and where you work.
Employment type
Full-time
Seniority level
Senior level
- Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
- Drafting & publishing attractive job advertisement and managing responses
- Reaching out to target talent via social networks
- Designing & conducting engaging talent outreach campaigns
- Speaking with applicants about requirements to drive applications & engagement
- Doing the first-round screening for applicants & ensure a strong candidate experience
- And team leading spirit.
Experience & Requirements:
- 5 to 7 Years of relevant experience into Recruitment.
- Exposure to multi department hiring
- Ability to deliver under pressure
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon