Customer Support

Location: Mumbai

Type: Contract - 6+ months (can be extended based upon performance)

Mode: Work From Office (Full - Time)

Goals and deliverables

Summary: A new GIT platform will be created in our existing Captive in India (CASPL) and it will operate some activities of Digital Centre of Excellence (DEC)Digital Centre of Excellence (DEC) managed a transverse offer of digital products and delivers IT services through its centers of excellence. Activities encompass development of reusable components (building blocks), development and maintenance of business solutions that leverage on multiple expertise. It requires professionals having technical competencies and noticeable experience on critical services in the context of an investment bank. Working in DEC requires ability to extensively collaborate across geographies with other IT professionals and non-IT functions as well as a strong motivation on supporting the digital transformation of the bank.

Key Responsibilities

•Work with business and technical teams to gather and translate requirements into technical specifications for the development of software applications.

•Collaborate with the development team to ensure effective and efficient integration of back-end systems and front-end interfaces.

•Act as a bridge between stakeholders and the software development team, ensuring clarity and alignment throughout the development lifecycle.

•Comply with the software development life cycle (SDLC), project management methodology, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost.

•Plan, prepare and execute the qualification strategy and tests of the target solutions.

•Ensure quality assurance before allowing transition to the User Acceptance Testing (UAT) phase.

•Develop and manage technical documentation, including use cases, process flows, and functional specifications.

•Analyze and troubleshoot issues during development and post-deployment, offering solutions and optimizations.

•Support the development team in designing solutions that align best practices, ensuring system security and user access controls.

•Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives to maintain development momentum.

•L3 support, troubleshooting of production incidents.

Communication

Key Internal Contacts

•GIT CASPL DEC – Operation manager

•GIT CASPL DEC – Squad leader

•GIT ISAP DEC – Product manager

Legal and Regulatory Responsibilities

•Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the local Compliance manual and the Financial Crime Policy. Complete any mandatory training in line with legal, regulatory and internal Compliance requirements.

•Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

•Refrain from taking any steps which could lead to the removal of certification of fitness and properness to perform the role.

•Undertake all necessary steps to satisfy the annual certification process.

•Comply with all applicable conduct rules as prescribed by the relevant regulator.

ROLE REQUIREMENTS:

•Hands-on experience of coordination between the business and IT teams (various locations) and as primary functional support for development teams.

•Strong ability to interpret business needs and translate them into requirements.

•Knowledge in project cycle methodologies and management.

•Knowledge in software development life cycle and software testing life cycle.

•Experience in writing test documents and performing functional tests.

•Ability to anticipate risks.

•Identify and determine enhancements to improve business processes and to mitigate/reduce risks.

•Strong experience in working with Microsoft Office tools, JIRA.

•Proficient in SQL database queries.

•Ability to prepare dataset for analysis and validation purposes.

Qualifications/Education Required:

Education: Bachelor or better - Computer Science Technology, Physics or Math.

Experience Required: This position requires minimum 7 years of relevant experiences in software/system analysis supporting the development of enterprise-wide complex information systems at cyber security space within major organizations, ideally in a banking environment.

Specialist Training Required

Cyber security certification is a plus.

Approved Person Registration

Competencies Required:

Excellent communication in English, both verbal and written, for translating technical concepts to non-technical stakeholders.

• Strong analytical and problem-solving skills.

• Detail-oriented and organized, with the ability to manage multiple tasks and deadlines.

• Collaborative team player with a proactive approach to problem-solving.

• Proactive style of working, organizational skills

• Ability to multi-task and work independently with minimal supervision

• A passion for continuous learning and improvement in software development methodologies and best practices.

Skills & Knowledge Requirements

FRENCH SPEAKER

Domain experience in Identity and Access Management (IAM), including knowledge of IAM protocols (OAuth, SAML, LDAP, SSO).

• Knowledge in software development life cycle (SDLC)

• Knowledge in software quality assurance, planning and execution.

• Knowledge of Business Process Modelling Notation (BPMN)

• Exceptional understanding of data modelling (Entity Relation Diagram).

• Knowledge of Microsoft Office tools, JIRA (Agile, Kanban).

• Knowledge of relational databases.

Expected skills

IAM protocol - Confirmed

Data modelling - Expert

Software development life cycle - Confirmed

Business process modelling Notation - Confirmed

SAML - Confirmed

Languages

French

🔍 Job Summary:

We are looking for a motivated and empathetic Academic Counsellor to guide students in selecting the right educational path based on their interests, abilities, and career aspirations. You will be the bridge between the institution and students, helping them make informed decisions and ensuring a smooth academic journey.

🎯 Key Responsibilities:

• Understand students’ academic background, goals, and challenges through counseling sessions (in-person, phone, or online).
• Guide students on courses, career paths, and academic planning based on their interests and aptitude.
• Assist in the admission and enrollment process, including explaining course details, fee structure, and eligibility.
• Follow up with leads and maintain records of inquiries and student data using CRM tools.
• Address concerns of students and parents with patience, professionalism, and care.
• Collaborate with faculty and support teams to monitor student progress and retention.
• Achieve monthly conversion/enrollment targets as assigned.

🧠 Requirements:

• Bachelor’s degree (education, psychology, or counseling preferred).
• Proven experience in academic or career counseling, preferably in the education industry.
• Strong communication and interpersonal skills.
• Empathy, patience, and a genuine interest in helping students.
• Familiarity with CRM software and MS Office.
• Ability to work under pressure and meet targets.

Interior Designer Job Responsibili􀆟es:

 Develops design concepts and produces contract documents based on client needs.

 Meets with clients to program the project requirements.

 Takes accurate as-built measurements for developing floor plans and eleva􀆟ons.

 Creates design concepts and digital presenta􀆟ons with finish selec􀆟ons, furnishings, and fixtures.

 Presents design concepts and takes detailed notes to address customer requests.

 Creates project budgets and maintains up-to-date documenta􀆟on of all ac􀆟vi􀆟es.

 Manages the coordina􀆟on and logis􀆟cs of product deliveries and installa􀆟on.

 Provides follow-up support with customers.

 Develops and maintains produc􀆟ve and effec􀆟ve rela􀆟onships with customers.

Interior Designer Qualifica􀆟ons / Skills:

 Effec􀆟ve verbal and wri􀆩en communica􀆟on skills

 Problem solving skills, a􀆩en􀆟on to detail, and self-starter

 Programming abili􀆟es to extract informa􀆟on and produce reports

 Knowledge of building and accessible codes

 Familiarity with all phases of projects, poten􀆟al issues, and proven history to produce projects

 Knowledge of industry construc􀆟on costs and material costs

 Basic ability to prepare furniture cost es􀆟mates

 Crea􀆟ve eye for detail in prepara􀆟on of design presenta􀆟on materials

Educa􀆟on, Experience, and Licensing Requirements:

 Bachelor’s degree in design or related field 5-10 YRS EXPERIANCE

 Interior Design CERTIFIICATION

 Experience in INDUSTRIAL BUILDINGS

 Experience with FF&E procurement and specifica􀆟on

 Experience managing a department of 4 or more design staff including budget es􀆟mates and project

schedules

 Proficient in AutoCAD, Photoshop, and Revit

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Experience in AWS.
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.
• 2.5+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Experience in AWS.
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.

This is where you come in.

We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp

Requirements: 

• Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
• Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
• Experience with DevOps, Docker, AWS, Google Cloud.
• Experience in Managing Development Teams, complete delivery lifecycle
• Good understanding and experience of NoSQL and SQL Databases, which to be used when. 
• Experience with CI/CD Systems like Jenkins, Github Actions.
• Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
• Some Experience with building Algorithms, Social Apps is preferred. 
• Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.

The Role

This Role naturally progresses into Engineering Manager / Software Architect.

• You will be involved at all stages of the product development process, from design to development and deployment.
• You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
• You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that

Title: Content Writing Specialist

Experience: 2+ years

About the role:

We are looking for a skilled content writer who can compose short-form and long-form content in clear, concise, and conversational language. As part of your role, you’ll craft compelling, original, well-researched, and benefit-centric content. Within our brand guidelines and style guide, you will have complete creative freedom in execution. 

Responsibilities:

• Develop, write, and deliver TOFU (top-of-funnel) and MOFU (middle-of-funnel) content in the form of Use case blogs, Primary (surveys, insights from industry experts/clients), and Secondary research based articles, and various other forms of marketing material. 

• Work with the SEO team to ensure content optimization for better reach. 

• Coordinate with the design team to deliver readable and consumable content. 

• Collaborate with internal teams and external stakeholders to understand the use cases and functionalities of the solution. 

• Present and sell work. Provide a point of view and express it well. 

• Consistently work towards tracking and improving individual performance based on set parameters.

Requirements: 

• B.A. in English, Journalism, Communications, or related field.

• 2+ years of experience writing marketing copy for B2B customers. Tech experience helps.

• Basic SEO knowledge. 

• Hands-on experience with WordPress.

• Strong communication skills. Knowledge of proper spelling, grammar, and punctuation.

• Flexibility and patience in the face of changing methods, objectives and content revisions.

• An optimistic attitude and drive for professional growth.

• A go-getter who is able to handle projects end-to-end.

If you feel you meet these requirements and are ready to take on the aforementioned responsibilities, please submit your resume along with an online portfolio of your published work. You can also share your work through web links and documents. 

Good luck!

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.