Customer Support Specialist

Hiring for Senior Devops Engineer - AWS

Exp : 6 - 8 yrs

Edu : BE/B.Tech

Work Location : Pune WFO

Notice Period : Immediate - 15 days

Skills :

5+ years of hands-on experience in DevOps Engineering and Infrastructure Management.

Exp with AWS Cloud, including EC2, S3, VPC, EKS, Lambda, IAM, CloudWatch, and other core AWS services.

Exp in Terraform for Infrastructure as Code (IaC).

Exp with Kubernetes (EKS) and Helm for container orchestration and deployment.

Good knowledge of Monitoring & Observability tools such as Grafana and Prometheus.

We’re on the lookout for a passionate Full Stack Developer with 0 to 1 years of experience to join our growing team at The Red Arc. If you love solving problems, building clean code, and collaborating in a dynamic environment then this could be a perfect fit for you.

What we’re looking for:

💼 0 to 1 Years of experience.

🧑‍💻 A degree in BE, BTech, BSc IT, or a related field.

🛠️ Frontend skills: HTML, CSS, JavaScript, Angular, and basic React.js

⚙️ Backend experience with Node.js, REST APIs, and MySQL

🧩 Familiar with Git/GitHub, basic debugging, deployment

✨ Bonus if you’ve worked with React projects on GitHub, or have experience with TypeScript, testing tools, or CI/CD

But more than skills, we’re looking for someone who’s:

✔️ Eager to learn

✔️ A team player with good communication

✔️ Curious, proactive, and ready to grow with us

Company Profile:

We’re now looking for a passionate “/ReactJS Developer” who is willing to join us at an early stage and help us build a world-class product. 

Required Skills

• 2+ years of RELEVANT EXPERIENCE in ReactJS
• Strong Computer Science fundamentals - data structures and algorithms
• Strong understanding of ReactJS Ecosystem (State management, Component-based design, Hooks, Responsive design)
• Good with CSS (converting UI designs to code)
• Writing clean and maintainable code
• Proficient understanding of APIs and wiring them   
• Strong testing, debugging, and problem-solving skills
• Familiar with modern development practices - writing clean code, git versioning, understanding development workflows

·      Conduct market research to identify potential clients and market trends in cloud computing.

·      Analyze market data to determine client needs and preferences in cloud solutions. 

·      Generate leads through various channels such as cold calling, email campaigns, networking events, and social media platforms.

·       Qualify leads to ensure alignment with our cloud solutions and services.

·      Build and maintain strong relationships with existing and potential clients.

·      Understand client requirements and propose customised cloud solutions to meet their needs.

·      Prepare and present proposals, quotes, and presentations to clients.

·      Collaborate with the technical team to develop comprehensive and competitive cloud solutions.

·      Negotiate contract terms and pricing to ensure mutually beneficial agreements.

Close deals and achieve sales targets within specified timelines.

·      Stay updated on industry trends, emerging technologies, and competitive landscape in cloud computing.

·      Participate in training programs and workshops to enhance knowledge and skills.

Key Responsibilities:

• Prepare the most effective sourcing approach and plan based on the final requirements, including sourcing platforms, acquisition pitch, acquisition funnel, etc.
• Drive the sourcing efforts and ensure the right quality of candidates are sourced based on the requirements and within the committed timelines.
• Communicate role specifications and terms to the candidates clearly and transparently.
• Drive negotiations with the candidates and help resolve their queries and concerns effectively.
• Communicate any specific requests or modifications required by the candidate to the Engagement Manager proactively.
• Ensure a clear track of progress, transparency, and coordination within the Expert team.
• Screen applicants on call to ensure they meet the necessary technical qualifications and requirements for the respective roles.
• Evaluate candidates' technical skills, knowledge, and abilities based on the job description.
• Provide constructive feedback and maintain detailed records of candidates' technical evaluations, feedback, and assessment outcomes.
• Generate regular reports on sourcing activities and other relevant data points.
• Stay updated with emerging technologies, industry trends, and best practices in technical screening methodologies.
• Continuously refine and optimize the technical sourcing process to enhance efficiency, effectiveness, and candidate experience.

We are looking for Senior Web QA Test Engineer (Manual + Automation)

When building software, you go through many stages. From initial requirements to product launch, it’s integral to ensure that everything works according to specification.

That’s why we’re looking for a quality assurance engineer to help us maintain our world-renowned level of quality and reliability.

By joining our team, you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with.

There are no shortcuts in achieving greatness: It’s a lot of work. But once you’re at the top, you’ll enjoy the view.

• Review and analyze requirements, specifications, and technical design documents, providing timely feedback
• Develop detailed, comprehensive, and well-structured test plans and test cases
• Prioritize and plan testing activities
• Play the role of test engineer: Design, develop, and execute automated tests
• Identify and report issues found, then verify that issues are resolved
• Perform regression testing

• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Hands-on experience with automated testing tools
• A keen eye for detail and a commitment to excellence
• Be willing to help your teammates, share your knowledge with them, and learn from them
• Be open to receiving constructive feedback and turning it into process improvements

Its remote, Independent consultant, WFH.

Designation: Product/ UX Designer
Location: Bangalore

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment

Thanks,

Karthik Selvaraj