Customer Support Specialist

Build and implement complex, large-scale applications capable of integrating with multiple internal/external systems.

Engage in full Application Lifecycle from design and coding through to test, build, QA, deployment, and maintenance.

Leverage your experience with cloud infrastructure to build cloud-based software solutions and support the migration of applications to the cloud.

Liaise with Core Platform team to build & reuse enterprise frameworks.

Partner with business stakeholders to translate business requirements into consumable technical stories and software solutions.

Qualifications

Full Stack Engineer with 6-8 years of extensive working experience in all components of web application development focusing on User Interface Angular framework, databases, integrating with Services/APIs.

Minimum of 5+ years working in front-end web development with Angular 16+ and 3+ years with API backend development using Microsoft.NET 6+ Technologies.

Minimum of 3+ years hands on experience working with databases including SQL Server, MongoDB & Cosmos DB.

Deep understanding and knowledge on Routing, Dependency Injection, Web API Filters.

Caching, Authentication (SAML/OAuth/JWT) & Authorization modules.

Extensive programming experience in HTML5, CSS3, SASS or LESS.

Excellent JavaScript knowledge and programming experience with ES5/ES6

Strong knowledge of REST, MS Azure Platform, Application Infrastructure.

Good knowledge of Typescript, NX, cypress, Micro–Front End Architecture

Experience in building SOAP & REST APIs using Microsoft.NET technologies.

Experience with tools like Redux, Webpack, Angular CLI

Experience with building scalable PWAs (Progressive Web Applications).

Experience in web application development resiliency and performance.

Experience with client-side architecture and design patterns.

Awareness of cross-browser compatibility issues and client-side performance considerations.

Good understanding of Unit testing frameworks for UI & API.

Proficient understanding of code versioning tools, such as Git.

Experience working with Jira and Agile/Scrum environments.

#Angular16+

#Microsoft.NET6+

#HTML5

#CSS3

#SASS

#LESS

hashtag

#SQLServer

#MongoDB

#CosmosDB

#REST

#MSAzure

#Typescript

#NX

hashtag

#cypress

#SOAP

#REST

#Redux

#Webpack

#AngularCLI

#PWAs

#Git

#Jira

#Agile

#Scrum

#Routing

#DependencyInjection

#WebAPIFilters.

Position Overview: We are seeking an experienced Human Resources Specialist to join our dynamic IT services organization. The ideal candidate will have a strong background in HR practices within the technology sector and will be responsible for managing the complete employee lifecycle while supporting our growing team of IT professionals.

Key Responsibilities:

Talent Acquisition & Recruitment

• Develop and execute recruitment strategies for technical and non-technical positions including software developers, system administrators, project managers, and support staff
• Partner with hiring managers to understand technical requirements and create compelling job descriptions
• Source candidates through various channels including job boards, social media, networking events, and referrals
• Conduct initial screenings and coordinate technical interviews with department heads
• Manage the complete hiring process from job posting to onboarding

Employee Relations & Engagement

• Serve as primary point of contact for employee concerns, grievances, and conflict resolution
• Conduct regular employee engagement surveys and implement improvement initiatives
• Facilitate performance management processes including goal setting, reviews, and development planning
• Support managers in addressing performance issues and developing improvement plans
• Organize team building activities and company-wide events to foster positive workplace culture

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with labor laws and regulations
• Administer benefits programs including health insurance, retirement plans, and professional development allowances
• Process payroll changes, promotions, transfers, and terminations
• Develop and update HR policies and procedures to reflect industry best practices
• Ensure workplace safety compliance and manage workers' compensation claims

Learning & Development

• Identify training needs and coordinate technical certification programs for IT staff
• Manage professional development budgets and approve conference/training requests
• Facilitate onboarding programs for new hires including technical orientation
• Support career development planning and internal mobility opportunities

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 4 years of progressive HR experience, preferably in IT/technology companies
• Strong understanding of employment laws and HR best practices
• Experience with HRIS systems and applicant tracking systems
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong problem-solving and analytical abilities

Preferred Qualifications:

• HR certification (PHR, SHRM-CP, or equivalent)
• Experience recruiting for technical positions (developers, engineers, IT specialists)
• Knowledge of technology industry trends and compensation benchmarks
• Experience with remote work policies and distributed team management
• Familiarity with agile/scrum methodologies and project-based work environments

Technical Skills:

• Proficiency in MS Office Suite and Google Workspace
• Experience with HR software platforms (Workday, BambooHR, or similar)
• Basic understanding of IT terminology and technical roles
• Social media recruiting and professional networking platforms

The candidate should have good hard core experience in B2B sales. Communication skills strong. Good knowledge of the job responsiblities and he should be able to get the clients for Digital Marketing packages. The candidate should prefrably from Digital Marketing company

Skills:

• 8+ years of software development experience using traditional software development life cycle methodologies (covering requirements, design, development, testing and Implementation of n-tier architecture)
• Extensive experience with object-oriented software development methodologies and practices. Strong in following technologies
• OOAD/OOPS/UML, Design Patterns, MVC, Spring, Hibernate, Java, J2EE
• UI technologies AngularJS, HTML5, CSS3, java script library, Ajax and other UI frameworks
• Exposure to component model design, SOA, open sources framework/tools
• Web Services, JMS, XML, SQL& Oracle
• Must have exposed with Test Driven Development/Re-factoring ideas/ Domain driven design patterns/continuous integration/Build Automation / Data-Mapper framework/Mocks.

Good to Have: Microservices

Competencies:

• Experience in developing platforms or frameworks, components
• Excellent knowledge of the open source software/ tools/ technologies

Desired Candidate Profile

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 1+ years of experience with a Bachelor's in Computer Science or related field