Customer Support Specialist

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

1.  Manage the procurement of IT systems.
2.  Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
3.  Prepare and manage the IT infrastructure budget and account for IT fixed assets.
4.  Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools.  Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
5.  Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

1.  Direct daily maintenance to ensure maximum reliability and minimum service interruption
2.  Manage installation of required updates on infrastructure and client systems
3.  Maintain core services
4.  Recommend and implement changes and system enhancements to improve the network

Client platforms

1.  Set up, install and maintain desktops and laptops in the school
2.  Ensure standard configurations across the deployed systems
3.  Directly and with third party vendors manage the repair and servicing of equipment
4.  To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

1.  Ensure all software is properly licensed
2.  Manage the installation and upgrade schedules for educational and business software
3.  Provide technical support for school management, accounting and educational software
4.  Assist the teaching staff in identifying and integrating educational software available in India  and internationally

IT security

1.  Ensure all LANs and VPNs are secure from both electronic and physical intrusion
2.  Review and maintain a proper level of access and password control
3.  Ensure data integrity through routine database scans
4.  Establish a disaster recovery plan
5.  Guarantee network data is backed up on a daily basis

Reprographics

1.  Work with third party vendors to ensure the reprographics equipment runs smoothly
2.  Provide technical support as needed

Audio/ visual equipment

1.  Maintain the school’s inventory of audio/ visual equipment
2.  Assist in the installation and setup of equipment as needed

IT training and help desk support

1.  Provide training for both educational and business applications as needed
2.  Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
3.  Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues  

New facility development

1.  With the Project Manager, develop IT infrastructure plans and budgets
2.  Prepare IT and telecom cabling plans
3.  Identify hardware and software requirements
4.  Manage purchasing, installation and servicing of equipment with third party vendors
5.  Conduct infrastructure and product testing
6.  Manage IT handover and acceptance procedures

General requirements

1.  Maintain an inventory of all IT, audio/ visual equipment and licenses
2.  Ensure consistent documentation of the operating environment
3.  Develop the annual IT plan and budget with the Head of Technology
4.  Evaluate and set standards for hardware and software
5.  Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
6.  Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

1.  Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
2.  Minimum 5 years experience with IT infrastructure budgets and cost management
3.  Minimum 5 years experience supervising professional IT personnel
4.  Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
5.  Strong personal skills to communicate directly with end users in sometimes tense situations
6.  Bachelors degree in computer science, information systems or related computer field
7.  Strong to Fluent written and verbal English
8.  Strong initiative, integrity and good judgment
9.  Fast problem solving skills in new situations
10.  Ability to handle multiple tasks simultaneously 

Desire experience of leading and managing I.T. based projects and vendor management

  IT systems and operations management experience

   Microsoft Windows OS, Microsoft Server and related technologies

  Network management experience including LAN/ WAN/ VPN

  Open Directory and/or Active Directory management experience

  Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

Preferred work start time is 8AM IST (Reason for that is Client location is Australia)

We are seeking a skilled C# Developer to join our team. The ideal candidate will have a strong background in C# programming and experience in developing SSRS reports. Familiarity with Azure Functions is a plus. This role requires a quick learner who can adapt to new technologies and challenges with ease.

Responsibilities:

• Develop and maintain applications using C#.
• Create and manage SSRS reports to support business needs.
• Optionally work with Azure Functions to build and deploy services.
• Participate in all phases of the software development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

Qualifications:

• Proven experience as a C# developer.
• Strong knowledge of the .NET framework.
• Proficient in creating and managing SSRS reports.
• Experience with Azure Functions is advantageous but not required.
• Excellent problem-solving skills and ability to work independently.
• Adept at learning new technologies quickly.

Additional Notes:

• The ideal candidate would be able to start their day at 8 AM IST to synchronize with the team in Perth, Australia. While this is highly preferred, it is not a strict requirement. Candidates should be prepared for early starts regardless to attend essential team meetings.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on exciting projects with cutting-edge technologies.
• A supportive and collaborative work environment.
• Professional growth and development opportunities.

Job Type: Full-time

Experience : 4 Years and above Designation : .Net Developer Location: Navi Mumbai Skills required • Comprehensive understanding of the .NET Framework. • Understanding of Object-Oriented Development • Knowledge in Angular JS will be an added advantage • Good Concept in Jquery, oops • Comprehensive understanding of developing scalable applications with NET 3.5/4.0 Framework, including Visual Studio 2010/2008, C#, ASP.NET, WCF Web Services, and Entity Framework. • Understand UML notations (class diagrams, sequence diagrams, entity relationship diagrams, activity diagrams, etc.) • Experience in building multi-tier, transactional web applications with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA). • Experience in design and optimize LinqToEntity / LinqToObejct / LinqToXML / SQL queries. • Experience of Unit test tools like (N-Unit/Ms Unit) for code quality metrics. • An understanding of Design Patterns (GOF) concepts is preferred. • Working knowledge of Enterprise Architect and TFS is highly desirable. • Understanding of Agile/Iterative development methodologies is highly desirable. • Experience with Test-Driven Development is highly desirable. Eligibility Criteria: • Should be a Graduate • Should Have Good Knowledge and Experience of MVC, C#, LinQ, Jquery, oops , Entity Framework, Angular, Javascript.

•  Expertise in implementing and managing Devops CI/CD pipeline. ( either using Jenkins or Azure DevOps ) 
• At least one AWS or Azure Certification
• Terraform Scripting
•  Hands-on experience with git and source code management and release management.
• Experience in DevOps automation tools. And Very well versed with DevOps principles and the Agile Frameworks.
• Working knowledge of scripting using shell, Python, Gradle, Yaml, Ansible or puppet or chef.
• Working knowledge of build systems for various technologies like npm, maven etc. 
• Experience and good understanding in any of Cloud platforms like AWS, Azure or Google cloud.
• Hands on Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues. Experience with working with ticketing tools (Jira & Service now)
• A programming language like Java, Go , NodeJS is a nice to have.

• Work Permit for United Kingdom ( tier 2 visa ) total duration of visa will be 5 years ( first 2 years and then 3 year extension) 
• At the end of the 5 years you will be eligible for British Citizenship by applying for Indefinite leave to remain in the UK
• Learn new technologies - We won’t ever expect you to do the same thing day in day out; we want to
• give you the chance to explore the latest techniques to solve challenging technical problems and help
• you become the best developer you can be.
• Join a growing agile team that are consistently delivering.
• Technical Development Program

Candidates with max 30 days NP will be considered.

Key Responsibilities:

We are looking for an experienced talented Java developer who wants to be a part to build world class product. The main part of the job will consist in the development of cloud based applications using Microservice platform using Java, sprint boot.  You must have a strong and demonstrated aptitude for technology having hands-on experience. Your technical responsibilities will span the domains of application development and application support.

The successful candidate will possess the following competencies:

• Experience: Minimum 2 years’ experience required
• Experience with developing application using Java and Java EE, Spring, Spring MVC and spring boot.
• Experience with user interface development using languages such as, CSS, HTML/HTML5, JavaScript framework like React js, Angular Js
• Experience with Web Services (JSON, REST, JAX-RS, Spring based REST services)
• Experience with messaging products like RabbitMQ, ActiveMQ
• Experience with distributed processing framework like Apache Flink, Apache Spark a plus
• Experience with NoSQL database a plus.
• Experience with developing mobile optimized websites and apps
• Experience with development tools like Eclipse, Git, Gradle, Sonar, Jenkins, Jira etc.
• Strong analytical, communication and team collaboration skills
• Experience in agile and SCRUM methodologies
• Experience in developing applications for transportation and logistics industry a plus.

Required Level of Education:

Job Description

Timings :  1.30 PM to 10.30 PM

Exp        : 10 - 15 Years Responsibilities : 

• Work directly with Velosio clients to gather functional requirements, identify functional gaps, develop functional design documents and related solution design, and configure Microsoft Dynamics 365 BC software to meet business requirements
• Utilize ERP implementation standards and tools/documents
• Convert data from legacy system into Dynamics BC ERP system
• Demonstrate our Dynamics BC ERP product to existing and prospective clients; provide user training and support throughout implementation
• Provide post implementation support
• Attain product certifications as necessary
• Provide training and mentor-ship to junior level (Associate Consultants)
• Maintain Velosio core competencies: client focus, knowledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others

Qualifications :

• Bachelor’s Degree in Accounting, Computer Science, Information Systems, or closely related technical field
• Dynamics BC implementation experience and/or participation in at least 5 full life cycle implementation or 10+ years ERP implementation experience
• Experience with modeling business process and translating requirements into a business application
• Excellent presentation and communication skills targeted to effectively present information to C-level management, public groups, and/or board of directors
• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed
• Possess a professional presence suitable for direct client interaction by telephone or in-person

Designation: Senior Business Developer

Exp.: 7 - 10 Years

Job Location: Sector 62, Noida

Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/

Job Description:

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Promote the company’s products/services addressing or predicting clients’ objectives
• Managing and retaining relationships with existing clients
• Conduct research to identify new markets and customer needs
• Having an in-depth knowledge of business products and value proposition
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support

Requirements:

• 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
• High Proficient/Fluent in English and Communication
• Master Degree in BA/TECH
• BS in IT/ENGINEERING
• Masters of Science in Business Administration
• Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
• High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
• Team Player
• Management Experience (6 yrs )
• Tead Lead
• Leadership Skills
• Knowledge of Consulting Business
• Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
• High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management