Customer Support Specialist

Job Description:

The Application Developer primary objective are responsible for designing, creating, and maintaining Integration Solution using OIC to streamline the business process and enhance efficiency.

 Main Role (Overall Accountability):

·        Design, Develop, and Implement Integration solutions using Oracle Integration cloud (OIC) to connect various applications, Systems, and Services

·        Customize and configure OIC adapters, connectors, and Components to meet specific integration requirements.

·        Develop RESTful and SOAP Webservices for data exchange and communication between different systems.

·        Good Knowledge in Cloud technologies (Lamda function in AWS etc for integration with AWS)

·        Collaborate with Business analysists and stakeholders to gather requirements and define integration workflows and data flows.

·        Perform troubleshooting, debugging and performance tuning of integration solutions to ensure optimal performance and reliability.

·        Develop and maintain documentation for integration processes, interfaces and configurations.

·        Perform Code reviews .

·        Ensure adherence to coding standards , development methodologies and security protocols throughout the software development lifecycle.

Personnel Specification

Education: Bachelor’s degree in computer science, Information Technology or related field

Experience:

• 5 or more years of experience in IT industry.

• Experience in Cloud based integration Platform.

Skills and Abilities:

·        Proven experience in designing, developing, and implementing integration solutions using OIC

·        Strong understanding of RESTful and SOAP web services, JSON, and other data formats.

·        Experience in cloud based integration platforms, writing Lamda function and creating integrations with various channels.

·        Strong Knowledge in OIC API Integration.

·        strong understanding on SOAP based services and Rest bases services.

·        Strong development skills in JAVA

·        Strong knowledge on Authentication methodologies to be followed during the integration platforms.

·        Strong Knowledge in OIC GEN2 and GEN3

Note: One technical round has to be taken F2F from either of the Wissen office.

Job description

Key Responsibilities

• Design, develop, and maintain serverless applications using AWS services such as Lambda, API Gateway, DynamoDB, and S3.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Build and maintain RESTful APIs to support web and mobile applications.
• Implement security best practices for AWS services and manage IAM roles and policies.
• Optimize application performance, scalability, and reliability through monitoring and testing.
• Write clean, maintainable, and efficient code following best practices and design patterns.
• Participate in code reviews, providing constructive feedback to peers.
• Troubleshoot and debug applications, identifying performance bottlenecks and areas for improvement.
• Stay updated with emerging technologies and industry trends related to serverless architectures and Python development.

Qualifications

• Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.
• Proven experience as a Python backend developer, with a strong portfolio of serverless applications.
• Proficiency in AWS services, particularly in serverless architectures (Lambda, API Gateway, DynamoDB, etc.).
• Solid understanding of RESTful API design principles and best practices.
• Familiarity with CI/CD practices and tools (e.g., AWS CodePipeline, Jenkins).
• Experience with containerization technologies (Docker, Kubernetes) is a plus.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Excellent communication skills, both verbal and written.

Preferred Skills

• Experience with frontend technologies (JavaScript, React, Angular) is a plus.
• Knowledge of data storage solutions (SQL and NoSQL databases).
• AWS certifications (e.g., AWS Certified Developer Associate) are a plus.

• Leading a team of researchers in certain projects, if and when required by the business
• Understanding the competitive landscape within each market
• Proposing research studies that will lead to impactful business decisions
• Developing and establishing a well-defined roadmap before starting a research project
• Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
• Designing the research methodology and also Identifying and locating relevant information related to the particular research
• Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
• Performing statistical and qualitative analysis of data related to markets and competitors
• Planning and implementing project research processes and methodologies
• Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs

• Masters in Economics or Public Policy is a must
• 3 – 5 years of experience in managing research process and outcomes
• Excellent communication skills and exceptional attention to details
• Ability to gather relevant data from various sources
• Strong problem-solving skills
• Strong quantitative and qualitative analysis skills
• Experience in leading a team of researchers is preferred    

• Plan and execute all digital marketing activities, In app, SMS and Email notifications & other digital campaigns
• Measure and report performance of all digital marketing campaigns & activities
• Brainstorm new and creative growth strategies & high frequency scenario
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Analyse existing products and plan growth and improvement strategy
• Manage campaign timelines and deliverables
• Document best practices and seek out opportunities to improve existing processes
• Create reports and build reporting requirements for data management and analytics

• Masters/Bachelor’s Degree in Business or Marketing.
• MBA in Marketing will be preferred
• Min 2-5 years of experience in Digital operations role
• Solid MS Office skills – PowerPoint, Excel, Word.
• Strong project and product management expertise.
• Excellent interpersonal, communication and presentation skills.
• Strong analytical and creative problem solving skills.
• Ability to effectively organize, analyze, and present data with solutions.

• Expert in UI Path scripting / development
• Should have good hands on UI Path scripting
• Should have overall exp of 3 – 6 Years
• Should have min 2 Years experience in UI Path
• Should have strong experience in RPA Development
• Expert in UI Path scripting / development
• Should have good hands on UI Path scripting