Customer Support Specialist

Hii #Conections

#IndiWork_Software_Solutions_Pvt_Ltd I am excited to announce that we are currently on the lookout for a passionate SEO Executive to join our team.

If you have a knack for improving a website's rankings on search engines and are always up-to-date with the latest SEO trends and strategies, we would love to hear from you.

Location :- #Mohali Phase 7 Industrial Area

Experience :- 2 to 3 years

Please feel free to reach out to me directly or apply through the link www. indiwork.com

Looking forward to hearing from some great talent!

Strong HR Leadership / HR Operations profiles

Mandatory (Experience 1): Must have 10+ years of overall HR experience, with hands-on ownership of HR Operations, Recruitement, Administration in an IT / Software / Product company

Mandatory (Experience 2): Must have atleast 3+ years in a managerial or supervisory HR role, with experience aligning HR strategy, policies, and processes with business and leadership (CEO / senior management) goals.

Mandatory (Experience 3): Proven expertise in end-to-end HR lifecycle management, including recruitment, onboarding, performance management, appraisals, payroll, compensation & benefits, insurance, exits, and employee data/MIS reporting.

Mandatory (Experience 4): Hands-on experience in recruitment strategy and execution, including hiring the right talent aligned to business goals and ensuring a strong candidate experience in IT and Non-IT roles both

Mandatory (Education): Bachelor’s or Master’s degree in BBA / BBM / MBA / PGDM (HR preferred).

About Gyaan:

Gyaan empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With Gyaan, sales excellence becomes an attainable reality.

About the Job:

Gyaan is seeking an experienced backend developer with expertise in Python, Django, AWS, and Redis to join our dynamic team! As a backend developer, you will be responsible for building responsive and scalable applications using Python, Django, and associated technologies.

Required Qualifications:

• 2+ years of hands-on experience programming in Python, Django
• Good understanding of CI/CD tools (Github Action, Gitlab CI) in a SaaS environment.
• Experience in building and running modern full-stack cloud applications using public cloud technologies such as AWS/
• Proficiency with at least one relational database system like MySQL, Oracle, or PostgreSQL.
• Experience with unit and integration testing.
• Effective communication skills, both written and verbal, to convey complex problems across different levels of the organization and to customers.
• Familiarity with Agile methodologies, software design lifecycle, and design patterns.
• Detail-oriented mindset to identify and rectify errors in code or product development workflow.
• Willingness to learn new technologies and concepts quickly, as the "cloud-native" field evolves rapidly.

Must Have Skills:

• Python
• Django Framework
• AWS
• Redis
• Database Management

Qualifications:

• Bachelor’s degree in Computer Science or equivalent experience.

If you are passionate about solving problems and have the required qualifications, we want to hear from you! You must be an excellent verbal and written communicator, enjoy collaborating with others, and welcome discussing a plan upfront. We offer a competitive salary, flexible work hours, and a dynamic work environment.

·      7+ years of professional experience in front-end development.

·      7+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.).

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

• Bring in industry best practices around creating and maintaining robust data pipelines for complex data projects with/without AI component
  • programmatically ingesting data from several static and real-time sources (incl. web scraping)
  • rendering results through dynamic interfaces incl. web / mobile / dashboard with the ability to log usage and granular user feedbacks
  • performance tuning and optimal implementation of complex Python scripts (using SPARK), SQL (using stored procedures, HIVE), and NoSQL queries in a production environment

• Industrialize ML / DL solutions and deploy and manage production services; proactively handle data issues arising on live apps
• Perform ETL on large and complex datasets for AI applications - work closely with data scientists on performance optimization of large-scale ML/DL model training
• Build data tools to facilitate fast data cleaning and statistical analysis
• Ensure data architecture is secure and compliant
• Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability
• Work closely with APAC CDO and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).

•  Expert in structured and unstructured data in traditional and Big data environments – Oracle / SQLserver, MongoDB, Hive / Pig, BigQuery, and Spark
• Have excellent knowledge of Python programming both in traditional and distributed models (PySpark)
• Expert in shell scripting and writing schedulers
• Hands-on experience with Cloud - deploying complex data solutions in hybrid cloud / on-premise environment both for data extraction/storage and computation
• Hands-on experience in deploying production apps using large volumes of data with state-of-the-art technologies like Dockers, Kubernetes, and Kafka
• Strong knowledge of data security best practices
• 5+ years experience in a data engineering role
• Science / Engineering graduate from a Tier-1 university in the country
• And most importantly, you must be a passionate coder who really cares about building apps that can help people do things better, smarter, and faster even when they sleep

Description:

We are looking for a Business Development Executive / Manager to join our team. If you are creative, hard-working, motivated and sales savvy, looking to pursue a career in Digital Sales and Business Development with significant growth opportunity, we want to hear from you. We are looking for an executive to assist in the planning, execution and optimization of our online business development efforts. The sale of services through digital channel is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things Sales, Business Development and Technology. The role is to assist the organisations sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace

and competitor activity.

Responsibilities

● Generate new leads through different mediums like: Freelancing Portals, LinkedIn, Social Media Platforms, Direct contacts etc…

● Find new modes of Business lead generation and actively work to establish companies profile

● Build contacts with potential clients to create new business opportunities

● Keep prospective client database updated

● Make cold calls for new business leads

● Writing new business proposals

● Maintain knowledge of all product and service offerings of the company

● Arrange meetings for senior management with prospective clients

● Follow company guidelines and procedures for acquisition of customers, submission of proposals etc…

● Skills and experience in creative content writing

● Analytical mindset and critical thinking

Must have:

● Excellent communication and interpersonal skills

● Strong content writing skills

● As our customers are based out of India and we work on outsourced

projects only, candidate should be willing to work in odd hours to generate leads

● Prospecting for new business (cold calls and warm calls through our lead generation programs)

● Approach and develop new leads daily

● Plan and prepare sales presentations for prospects and clients

● Develop winning proposals

● Identify and develop a strong understanding of client's core objectives and challenges

● Good knowledge of Digital Sales & Marketing/ Social Media /Web Technologies/E-commerce

● Handling Client Leads and taking it to a logical conclusion

• Sales, meeting dealers, visiting their office, solving problems related to products etc
• NSR monitoring
• Initial Complaint Handling
• Monitoring bills receivables
• Resolving customer and business issues, performing root cause analysis and driving solutions
• Visiting direct accounts and distributors to promote the company's products
• Handling day-to-day responsibility of company's marketing programs in the assigned geographic region

Desired Candidate Profile

• Experience of B2B, customer handling, technical product knowledge, paper, board etc.
• Experience from the same Industry will be preferred
• Familiarity with Baddi location
• Knowledge in SAP    

• Great skills in HTML, CSS, JavaScript and cross browser implementations.
• Strong analytical and problem-solving skills.
• Experience and knowledge about React.js and Next.js
• Strong understanding of how SSR (Server Side Rendering) works.
• Taking figma/zepline files from designers, slicing and/or recreating elements via CSS to match the design perfectly
• Ability to make modifications to libraries as per requirement of a project
• Extensive knowledge of fonts, embedding from third parties like Google, Typekit & Font Deck etc. Knowledge of optimizing CSS/JavaScript performance, coding practices and tools.
• Passion and follow through for their work. Excited and curious about learning new technology, as well as the sharing of ideas. Exceptional collaboration, listening, written, and verbal communication. Able to own individual projects as well as the ability to work within a team.
• Awareness of current design trends in the visual arts, working knowledge of the latest computer packages and an understanding time limits which can impact on the design.
• Knowledge of GIT or any other version control software.

• Good experience on Next.js, with great css skills.
• Should also know the latest strategies available on Next.js v12.