Customer Support Specialist

Technology: node js, DynamoDB / Mongo DB

Roles:

• Design & implement Backend Services.
• Able to redesign the architecture.
• Designing & implementation of application in MVC & Microservice.
• 9+ years of experience developing service-based applications using Node.js.
• Expert-level skills in developing web applications using JavaScript, CSS and HTML5.
• Experience working on teams that practice BDD (Business Driven Development).
• Understanding of micro-service architecture and RESTful API integration patterns.
• Experience using Node.js for automation and leveraging NPM for package management
• Solid Object Oriented design experience, and creating and leveraging design patterns.
• Experience working in a DevOps/Continuous Delivery environment and associated toolsets (i.e. Jenkins, Puppet etc.)
  
  
  

Desired/Preferred Qualifications :

1. Bachelor's degree or equivalent experience
2. Strong problem solving and conceptual thinking abilities
3. Desire to work in a collaborative, fast-paced, start-up like environment
4. Experience leveraging node.js frameworks such as Express.
5. Experience with distributed source control management, i.e. Git

RenTrip is a dynamic car rental company revolutionizing the way people explore India. We provide seamless, customer-centric car rental services for travelers seeking unforgettable road trip experiences across the country.

Job Description: We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and representing RenTrip's brand values.

Key Responsibilities

Requirements:

1. Bachelor's degree in Business, Marketing, or related field
2. 1-2 years of sales experience, preferably in the travel or automotive industry
3. Excellent communication skills in English and Hindi; additional Indian languages are a plus
4. Proficiency in CRM software and MS Office suite
5. Strong phone presence and ability to handle high call volumes

Desired Qualities:

1. Self-motivated and results-oriented
2. Excellent time management and organizational skills
3. Ability to work in a fast-paced environment and meet daily targets
4. Customer-focused with a passion for providing exceptional service
5. Quick learner with a desire for continuous improvement

Job Title: Sales Coordinator - B2B Service (Logistics Industry)

Job Summary:

We are seeking a dynamic and proactive Sales Coordinator to join our team in the logistics industry. The ideal candidate will play a pivotal role in supporting our sales team by coordinating sales-related activities, maintaining client relationships, and facilitating smooth communication between internal departments and external clients. This position requires excellent organizational skills, attention to detail, and a customer-centric approach.

Responsibilities:

1. Support Sales Team: Assist the sales team in managing day-to-day activities, including preparing sales presentations, proposals, and contracts.
2. Client Relationship Management: Build and maintain strong relationships with clients to understand their needs, address inquiries, and ensure high levels of customer satisfaction.
3. Order Processing: Process sales orders accurately and efficiently, ensuring all relevant details are recorded and communicated to the appropriate departments for timely execution.
4. Quotation Management: Prepare and send price quotations to clients based on their requirements, negotiating terms and pricing as necessary to secure deals.
5. Sales Coordination: Coordinate sales-related activities such as client meetings, follow-ups, and product demonstrations, ensuring all stakeholders are well-informed and aligned.
6. Data Management: Maintain updated records of sales activities, client interactions, and market trends using CRM software, providing regular reports and insights to the sales team and management.
7. Cross-functional Collaboration: Collaborate closely with internal departments such as operations, logistics, and finance to ensure seamless execution of sales orders and resolve any issues or challenges promptly.
8. Market Research: Stay informed about industry trends, competitor activities, and market dynamics to identify potential business opportunities and contribute to strategic decision-making.
9. Administrative Support: Provide administrative assistance to the sales team, including scheduling meetings, managing calendars, and handling correspondence as needed.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field.
2. Proven experience as a Sales Coordinator, Sales Support Administrator, or similar role in the logistics industry, preferably in B2B service selling.
3. Strong understanding of sales principles and customer relationship management.
4. Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
5. Proficiency in CRM software and MS Office suite (particularly Excel and PowerPoint).
6. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
7. Proactive mindset with a problem-solving attitude and a willingness to take initiative.
8. Ability to thrive in a fast-paced, deadline-driven environment while maintaining a positive attitude.
9. Knowledge of logistics operations and supply chain management is a plus.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change to accommodate business needs and at the discretion of management.

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.

Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.

You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture.  A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.

• Developing new user-facing features for our clients using React.js
• Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
• Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.

Experience working with the IBM Maximo software product within the following capacities:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Thorough understanding of React.js and its core principles
• Minimum five (5) years of work experience in React application development.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Demonstrable expertise in software development in an Agile setting
• Ability to deliver well-tested code consistently in an Agile, CI/CD environment
• Experience with JavaScript Testing frameworks and principles (Jest preferable)
• Familiarity with newer specifications of ECMAScript
• Familiarity with RESTful APIs
• Knowledge of modern authentication/authorization mechanisms
• Familiarity with modern build pipelines and tools (Azure DevOps preferable)
• Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
• Familiarity with Git
• Good time-management skills
• Great interpersonal and communication skills
• Good spoken & written English

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM MobileFirst certification
• JAVA/ SQL Skills

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Product marketers play a crucial role in positioning products/services the right way to the right people because they have a deep understanding of your target customers and how our products and services fulfil their needs. As a product marketing specialist, you will be on the team responsible for telling the world (and enterprises) the story of our product. You will be expected to be an avid advocate for our product feature set and its benefits. We’re looking for a passionate, go-getter who will have the opportunity to make a big impact on a tightly knit team that is building enterprise software. 

This could be an excellent opportunity to take your career to the next level and learn a lot more along the way, hopefully you’ll teach us a few things too!

• You will be required to create product content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world.
• Work on thetactical campaign execution. Daily hands-on work will include email builds/sends, landing pages, dynamic content, A/B tests, list imports, and database management.
• You will also set up, test, maintain, and report on recurring and triggered campaigns. Improve initiatives around lead targeting, A/B testing, and deliverability.
• You may be required to manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
• You will be expected to build product page content, optimize the conversion paths on those pages, and use dynamic call-to-action to create and test buyer stage-specific calls-to-action.
• Manage both on-page SEO and off-page SEO for the company.
• Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms.
• Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions. Track lead generation activities.