Customer Support Specialist

Our backend (NodeJS) team is passionate about technology, and we love building scalable web and mobile solutions keeping performance in mind. We're looking for a full stack developer that has experience developing a variety of Web Apps and REST API using the NodeJS stack. 

(Along with strong backend expertise, needs good understanding on frontend tech stack to give support to frontend developer) 

Role + Responsibilities:   

• Review PR’s and provide appropriate comments. 
• Help team in debugging the issues and provide proper solution. 
• Participate in architecture, design and sprint planning of the projects. 
• Write reusable, testable, maintainable and scalable code with Unit Testing. 
• Implementation of security and data protection throughout the project. 
• Implementation on Design Patterns like TDD & BDD. 

Person Specification and Qualifications: 

• Fluency in written and verbal communication. 
• Experience developing highly scalable services and APIs in multiple protocols. 
• Knowledge of data modelling and database performance optimization in SQL & No SQL databases. 
• Must have worked with PostgreSQL and MongoDB using TypeORM, Sequalize or Knex. 
• Strong experience with core concepts of JS & TS. 
• Experience working with Frameworks like NestJS, LoopBack, Express, and other Framework in Typescript. 
• Must have worked with unit testing libraries like Jest, Mocha and Chai. 
• Good knowledge of code versioning (git or bitbucket).                    
• Hands on experience with Docker for building micro service. 

Plus, points if you're familiar with the following:  

• Experience with deployment and CI/CD.                
• Knowledge of GraphQL and its libraries like Apollo and Prisma. 
• Knowledge of SDK integration (social media SDK like Facebook, Google, etc. and Cloud services like AWS, Azure and Google). 
• Good experience with Linux commands and basic server configuration. 
• Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, DynamoDB. 
• Experience with queuing protocols.

Job brief

We are looking for a Business Analyst to help us to build our online-only investment platform, which will enable investors to easily invest in mutual funds from leading fund houses in India, corporate fixed deposits, and various other investment products. Another important activity where Business analyst will help us is that to keep a track on different asset class and keep them updated in system. Which will help us to do financial planning for the investor.

Business Analyst Desk - JD 

1) To update regular reports like

a. Fact Sheets

b. One Pager

c. Performance Snapshot

d. SIP Report

e. Dividend History Report

2) Track daily news from newspaper and keep proper log in soft copy / Hard copies. Prepare small notes based on these reports and the same can be shared to our investors and our business development team.

3) Maintain interest rate tracker for all fixed income products (Corporate FD, Bank FD, Debenture, post office schemes, etc) in soft copies

4) Track market quotes of all close ended products and debenture issues and tax free bond issues

5) Keep track on forthcoming events like

a) Forthcoming dividend

b) New Fund Offer

c) IPO List

d) Public Issues of debenture

6) Track quarterly results of all companies which are offering fixed deposit and those companies who have issued debentures to public

7) Empanelment process with respective companies wherever we wanted to engage them with business.

8) Provide data/content and write up to our monthly newsletter.

Preferred only Engineering background students(IIT, NIT and VNIT)

PlanetSpark is a global platform that provides Live and asynchronous learning strategies to empower individuals (age 4yrs to 50yrs) with exceptional communication and soft skills. The platform is dedicated to transcending conventional classroom learning and focuses on providing tailored learning strategies that cater to individual needs and schedules. With a dynamic community of over 3,000 skilled educators, PlanetSpark has proudly served over 40,000 learners worldwide.

Role Description

This is a full-time on-site role for a Business Development Associate located in Gurugram. The Business Development Associate will be responsible for generating leads, conducting market research, and making presentations to potential clients. The Business Development Associate will also be responsible for communication with existing clients and maintaining client relationships.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling

65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department's sales goals on a monthly, quarterly and yearly basis (3L revenue per month)

7. "Go the extra mile" to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oriented BDCs in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 5. Post 1L Revenue achievement, you will be entitled for below CTC

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.2LPA Fixed + 2.4 LPA Variable) US/ Canada Shift (8:00pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA

Qualifications

• Strong english communication skills

• Any graduate ( 2018-2024)

• Freshers are also welcome !

• Experience in respected field will be given more importance

Job Description
Lead Machine Learning (ML)/
NLP Engineer
5 + years of experience

About Contify
Contify is an AI-enabled Market and Competitive Intelligence (MCI)
software to help professionals make informed decisions. Its B2B SaaS
platform helps leading organizations such as Ericsson, EY, Wipro,
Deloitte, L&T, BCG, MetLife, etc. track information on their competitors,
customers, industries, and topics of interest by continuously monitoring
over 500,000+ sources on a real-time basis. Contify is rapidly growing
with 185+ people across two offices in India. Contify is the winner of
Frost and Sullivan’s Product Innovation Award for Market and
Competitive Intelligence Platforms.

The role
We are looking for a hardworking, aspirational, and innovative
engineering person for the Lead ML/ NLP Engineer position. You’ll build
Contify’s ML and NLP capabilities and help us extract value from
unstructured data. Using advanced NLP, ML, and text analytics, you will
develop applications that will extract business insights by analyzing a
large amount of unstructured text information, identifying patterns, and
by connecting the events.
Responsibilities:
You will be responsible for all the processes from data collection, and
pre-processing, to training models and deploying them to production.
➔ Understand the business objectives; design and deploy scalable
ML models/ NLP applications to meet those objectives
➔ Use of NLP techniques for text representation, semantic analysis,
information extraction, to meet the business objectives in an
efficient manner along with metrics to measure progress
➔ Extend existing ML libraries and frameworks and use effective text
representations to transform natural language into useful features
➔ Defining and supervising the data collection process, verifying data
quality, and employing data augmentation techniques
➔ Defining the preprocessing or feature engineering to be done on a
given dataset
➔ Analyze the errors of the model and design strategies to overcome
them
➔ Research and implement the right algorithms and tools for ML/
NLP tasks
➔ Collaborate with engineering and product development teams
➔ Represent Contify in external ML industry events and publish
thought leadership articles

Desired Skills and Experience
To succeed in this role, you should possess outstanding skills in
statistical analysis, machine learning methods, and text representation
techniques.
➔ Deep understanding of text representation techniques (such as n-
grams, bag of words, sentiment analysis, etc), statistics and
classification algorithms
➔ Hand on experience in feature extraction techniques for text
classification and topic mining
➔ Knowledge of text analytics with a strong understanding of NLP
algorithms and models (GLMs, SVM, PCA, NB, Clustering, DTs)
and their underlying computational and probabilistic statistics
◆ Word Embedding like Tfidf, Word2Vec, GLove, FastText, etc.
◆ Language models like Bert, GPT,  RoBERTa, XLNet 
◆ Neural networks like RNN, GRU, LSTM, Bi-LSTM
◆ Classification algorithms like LinearSVC, SVM, LR
◆ XGB, MultinomialNB, etc.
◆ Other Algos- PCA, Clustering methods, etc
➔ Excellent knowledge and demonstrable experience in using NLP
packages such as NLTK, Word2Vec, SpaCy, Gensim, Standford
CoreNLP, TensorFlow/ PyTorch.
➔ Experience in setting up supervised & unsupervised learning
models including data cleaning, data analytics, feature creation,
model selection & ensemble methods, performance metrics &
visualization
➔ Evaluation Metrics- Root Mean Squared Error, Confusion Matrix, F
Score, AUC – ROC, etc
➔ Understanding of knowledge graph will be a plus


Qualifications
➔ Education: Bachelors or Masters in Computer Science,
Mathematics, Computational Linguistics or similar field
➔ At least 4 years' experience building Machine Learning & NLP
solutions over open-source platforms such as SciKit-Learn,
Tensorflow, SparkML, etc
➔ At least 2 years' experience in designing and developing
enterprise-scale NLP solutions in one or more of: Named Entity
Recognition, Document Classification, Feature Extraction, Triplet
Extraction, Clustering, Summarization, Topic Modelling, Dialog
Systems, Sentiment Analysis
➔ Self-starter who can see the big picture, and prioritize your work to
make the largest impact on the business’ and customer’s vision
and requirements
➔ Being a committer or a contributor to an open-source project is a
plus

Note
Contify is a people-oriented company. Emotional intelligence, therefore,
is a must. You should enjoy working in a team environment, supporting
your teammates in pursuit of our common goals, and working with your
colleagues to drive customer value. You strive to not only improve
yourself, but also those around you.

ESSENTIAL SKILLS: