Customer Support Specialist

Key Responsibilities

Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.

Design, develop, and optimize RESTful APIs and GraphQL services.

Lead and mentor a team of developers, ensuring best coding practices, performance, and security.

Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.

Contribute to AI-powered application development (if experienced in AI/ML).

Required Skills & Qualifications

✅ 3+ years of experience in MERN stack development.

✅ Expertise in React.js, TypeScript, Node.js, and Express.js.

✅ Strong database management skills with MongoDB, MySQL, or PostgreSQL.

✅ Proven experience in leading development teams and conducting code reviews.

✅ Excellent problem-solving and communication skills.

✅ Bonus: Experience in AI/ML-based applications is a plus.

Why Join Us?

🚀 Exciting Projects – Work on AI-driven and scalable web solutions.

🤝 Leadership Opportunity – Lead and mentor a talented team of developers.

🏡 Dynamic Work Environment – Collaborative, innovation-driven workplace.

• Experience: 5+ years of professional experience in front-end development with a strong focus on React.js.
• Technical Skills: Proficiency in JavaScript (ES6+), HTML5, CSS3, and modern JavaScript frameworks/libraries.
• React Expertise: Deep understanding of React.js and its core principles, including hooks, context API, and state management.
• Tools: Experience with version control systems (e.g., Git), build tools (e.g., Webpack), and testing frameworks (e.g., Jest, React Testing Library).

Preferred Qualifications:

• Experience with: Knowledge of TypeScript, Redux, and modern front-end build pipelines and tools.
• Design: Familiarity with UI/UX design principles and responsive design.
• Blockchain: Understanding of blockchain technologies and cryptocurrency concepts is a plus.

Tasks and Responsibilities

• Understand business requirements and user needs
• Create user personas, journey maps, and various other design artifacts
• Create prototypes of varying fidelity
• Communicate design solutions to key stakeholders
• Define and track key metrics related to user experience
• Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts

Skills and Requirements

• Experienced with 1.5+ years in Product Design/UX roles.
• Good experience in user experience and interface design, with a supporting portfolio
• Experience in designing mobile and web applications
• Experience in understanding and mapping complex user journeys
• Ability to form, prototype, and clearly communicate ideas and decisions.
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Familiarity with prototyping tools like Figma/Sketch
• Good problem-solving and analytical skills
• Able to work well with remote, cross-functional teams
• Responsible, self-motivated, and comfortable taking the initiative.
• Attentive to the finer details and love what you do

What do we need?

We are looking for a Flutter developer to join us as an intern as soon as possible. We operate through mobile and web apps. You will be one among the initial team of core developers using technology to delight customers. 

What will you do?

• Architect, design, build, deploy, and maintain scalable, reusable software 
• Help us build an awesome backend for our mobile apps
• Work on feature development, designing solutions and deployments etc

What you must have.

• Have built two or more iOS/Android apps in Flutter
• knowledge of Dart
• Experience with third-party analytics and marketing SDK’s like Firebase, and Clevertap.
• Experience with integration of Admob or Facebook Audience network experience with Git, Jenkins, or other version control tools
• Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into a readable state.
• Experience in developing Location Based Services 
• Experience working with remote data via REST and JSON 
• Experience with third-party libraries and APIs 
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies 
• Should be aware of platform-independent mobile application development trends/tools 

• Be part of the customer success team and own a process in user onboarding journey

• Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

• Ensure good customer experience and execute a feedback loop to improve the related processes

• Understand Crio’s product offerings and customer acquisition process

• Organize and manage work and report progress with CRM/Spreadsheets

• Good communication skills in English and Hindi (optional)

• 1+ years exp of customer handling roles preferred

• Motivation and drive to learn and grow in career

• Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner