Customer Support Specialist

Responsibilities:

• Assist in HR administration and operations processes.
• Recruit, interview, and onboard new employees
• Manage employee relations, conflicts, and performance issues
• Develop and implement HR initiatives and programs
• Conduct training sessions and workshops
• Maintain accurate and up-to-date employee records
• Ensure compliance with labor laws and regulations
• Collaborate with management team on strategic HR planning
• Assist in recruitment processes, including sourcing candidates, scheduling interviews, and facilitating the hiring process.
• Coordinate employee onboarding and orientation activities to ensure new hires are integrated effectively into the company.
• Manage employee records and ensure compliance with all relevant regulations and policies.
• Assist in organizing employee engagement activities and events to foster a positive and inclusive work culture.
• Perform other HR-related duties and projects as assigned.

Requirements:

• Bachelor degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role, preferably in a startup or fast-paced environment.
• Strong understanding of HR principles, practices, and regulations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Google Drive, MS Office, and HRIS software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive and self-motivated with a positive attitude and a willingness to learn.
• Ability to thrive in a dynamic and fast-paced environment.
• Technical background with an HR certification is a plus.

Benefits:

• Competitive salary Opportunities for professional growth and development
• Flexible work hours
• Fun and collaborative work environment
• Opportunity to make a significant impact in a growing startup company

Responsibilities:

• Develop and maintain high-quality, efficient, and scalable backend applications.
• Participate in all phases of the software development lifecycle (SDLC)
• Write clean, well-documented, and testable code adhering to best practices.
• Collaborate with team members to ensure the successful delivery of projects.
• Debug and troubleshoot complex technical problems.
• Identify and implement performance optimizations.
• Participate in code reviews
• Hands-on experience with Springboot, Java 8 and above.
• 2-5 years of experience developing Java applications.
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
• Required React developer requirements, qualifications & skills:
• Proficiency in React.js and its core principles
• Strong JavaScript, HTML5, and CSS3 skills
• Experience with popular React.js workflows (such as Redux)
• Strong understanding of object-oriented programming (OOP) principles.
• Experience with design patterns and best practices for Java development.
• Proficient in unit testing frameworks (e.g., JUnit).
• Experience with build automation tools (e.g., Maven, Gradle).
• Experience with version control systems (e.g., Git).
• Experience with one of these databases – Postgres, MongoDb, Cassandra
• Knowledge on Retail or OMS is a plus.
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
• Ability to reverse engineer existing/legacy and document findings on confluence.
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

Job Description for Business Development

We are seeking an experienced and dynamic Business Development to join our team in the Furniture/Fixture Retail Industry. The ideal candidate will have 3 to 4 years of relevant experience and a proven track record in sales and business development. This role will focus on identifying new business opportunities, building relationships with key stakeholders, and driving revenue growth.

Key Responsibilities:

• Identify and target potential clients within the Furniture, Fixture Retail sectors.
• Develop and implement strategies to acquire new business and expand the company’s market presence.
• Create detailed business development plans, set objectives, and track progress against targets.
• Drive sales efforts to meet and exceed revenue goals.
• Prepare and deliver compelling sales presentations and proposals tailored to client needs.
• Negotiate contracts, pricing, and terms with clients to secure profitable deals.
• Build and maintain strong, long-lasting relationships with existing and potential clients.
• Understand client needs and work closely with internal teams to provide tailored solutions.
• Act as the main point of contact for client inquiries, ensuring high levels of client satisfaction.
• Conduct market research to identify industry trends, competitor activities, and emerging opportunities.
• Analyze market data to understand customer needs and preferences, and adapt strategies accordingly.
• Monitor industry developments and suggest innovative ideas to stay ahead of the competition.
• Work closely with the design, production, and operations teams to ensure smooth project execution.
• Collaborate with marketing to develop promotional materials and campaigns that support business development efforts.
• Maintain accurate records of sales activities, client interactions, and business development progress.
• Prepare regular reports and presentations for management, highlighting achievements, challenges, and future strategies.

Key Skills and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3 to 4 years of experience in Business Development or Sales within the Furniture, Fixture Retail Industry, advertisement industry, event management industry.
• Proven track record of achieving sales targets and driving revenue growth.
• Strong negotiation, communication, excel and presentation skills.
• Excellent relationship-building abilities with a client-focused approach.
• Ability to work independently and as part of a team, with strong organizational skills.

Digit’s mission is to ‘Make Insurance, Simple’. We are backed by Fairfax- one of the largest global investment firms. We have also been ranked as 'LinkedIn’s top 5 start-ups of 2018' and 2019 and are the fastest-growing insurance company. We have also been certified as a Great Place to Work!

We are reimagining products and redesigning processes to provide simple and transparent insurance solutions that matter to consumers. We are building a technology-driven platform that can offer customized products at reduced cost and provide great customer service.

Role: SEO/SEM Executive

Location: Bangalore

Education: Any Graduate

Experience: 1-2 years of experience as a SEO, SEM, or similar Digital Marketing role

Employment type: Full-time and work from office

You will be responsible for performing all SEO/SEM activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.

Responsibilities

· Responsible for different sections of our website and growing its traffic and leads.

· Performing ongoing keyword research including discovery and expansion of keyword opportunities.

· Researching and implementing content recommendations for organic SEO success.

· Conduct simple keyword research and use SEO guidelines to increase web traffic.

· Experience with tools such as SEMrush, Google Keyword Planner, or any other.

· Optimising copy and landing pages for search engine optimization.

· Research and analyse competitor advertising links.

· Develop and implement link building strategy.

· Work with the development team to ensure SEO best practices are properly implemented on newly developed code.

· Work with editorial and marketing teams to drive SEO in content creation and content programming.

· Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

· Executing tests, collecting and analysing data, identifying trends and insights in order to achieve maximum ROI in paid search campaigns.

· Tracking, reporting and analysing website analytics, pay-per-click (PPC) initiatives and campaigns.

· Monitoring campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.

· Optimize copy and landing pages for paid search engine marketing campaigns.

· Perform ongoing paid keyword discovery, expansion and optimisation.

· Research and analyse competitor advertising links.

Requirements and Skills

· Proven SEM experience and success managing/monitoring PPC campaigns across Google.

· Well-versed in performance marketing tactics.

· Up to date with the latest trends and best practices in search engine marketing

· In-depth experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

· Experience with website analytics tools (e.g., Google Analytics, Adobe Analytics, etc.)

· Strong analytical skills and experience generating SEM reports.

· Familiarity with A/B and multivariate experiments.

· Working knowledge of HTML, CSS, and JavaScript development and constraints.

· BS/MS degree in Marketing or a quantitative, test-driven field.

· Hands-on experience with Content Management Systems (e.g., Adobe Experience Manager or WordPress) (Not mandatory).

· Ability to meet deadlines.

· Any graduate.

Role – Dynamics 365

Experience – 3 years & above

Location – Remote, Jaipur , Pune , Ajmer, Gurgaon, Noida

Job Description:

• Gather requirements from the client
• Proactively builds and manages relationship with client management
• Developing business cases, project plans and project documentation.
• Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals 
• Reviews and ensures high quality of work is delivered  
• Meets deadlines and manages competing priorities under pressure 
• Apply creative thinking to identify possible reporting solution alternatives 
• Travel to client locations as per the project and/or client needs 

Must Have:

• 5+ years of project experience and Min 2+ years’ experience in Power Platform development and customizations.
• Deep understanding of D365 capabilities, architecture, and deployment of online solutions.
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules like Sales, Service, Marketing and Field Service.
• Skills Driving Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.
• Experience in leveraging Microsoft Power Platform capabilities for MS Dynamics CRM using PowerApps, Power Automate and Power BI.
• Proficiency in use of C# - CRM SDK, Web APIs, Batch Jobs, Azure functions, JavaScript, SQL, SSRS, SSIS, Plugins, 3^rd party APIs, and Custom Workflows with Dynamics CRM.
• Good experience in Portals and USD development with CRM.
• Experience in assisting with integration of CRM with other business systems and applications.
• Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 CRM projects.
• Proficiency in OOB Customizations like Business Rules, Workflows, Actions, Security roles configurations.
• Good knowledge in code and project management using Azure DevOps.
• Experience in the Power Apps component framework

 Good To Have: 

• Microsoft Dynamics CRM and Power Platform certifications.

  Desired Candidate Skills: 

• Excellent interpersonal and leadership skills.  
• Superior understanding of current applications and trends in IT.  
• Good knowledge of all phases of IT including network administration, computer support, help desk, software development or specialization in one area.  
• Experience in client communication 
• Proficient in communication.
• Mentoring skills of junior resources.
• Excellent foundational consulting skills including critical thinking and analysis, verbal and written communications, executive presence, facilitation and presentation skills, business analysis 
• Ability to conduct business user workshops, design reviews, executive presentations, and 
• lead other senior stakeholder/sponsor meetings 
• Experience in delivering end to end reports
• Must be able to travel to client locations if needed
• Is detail oriented and deliverables focused 

 Key Skills: Dynamics 365 & Power Platform, Azure DevOps

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