Sales Lead for a Leading Student Housing Platform

Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME (Eng + French or Nepali or Bengali or Tamil or Punjabi or Urdu or Gujarati)

Company - Teleperformance 

Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali, Bengali and Urdu along with Excellent English

Criteria: Age limit 40 Max

Qualification : Graduates or Undergraduates can Apply

Work History : Freshers and Experienced both can Apply.

Skills Required:

Excellent communication in English as well as in their regional language

Should have good knowledge of computer.

Should be flexible with rotational shifts.

Should be comfortable for video conference with clients.

Should have WIFI , Laptop / Desktop / Smartphone for attending interviews

Perks and Benefits:

Permanent Work from Home

System provided by the company 

5 Days Working with rotational week off.

Pan India Hiring for Work from home.

Salary Details :

French : 8 - 10 LPA

Nepali : 5.5 LPA (30 – 39 k in hand)

Bengali : 5.5 LPA (30 – 39 k in hand)

Punjabi : 5.5 LPA (30 – 39 k in hand)

Urdu : 30 K max in hand

Tamil : 5.5 LPA (30 – 39 k in hand)

Selection Criteria :

HR Round

Online Assessment in both languages (Client Amcat)

Scoring Marks 3+ for both languages

Test can be performed on any device.

Ops Round on Microsoft Teams

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

• Creating visual concepts, layouts, and designs.
• Developing graphics for websites, advertisements, and print media.
• Collaborating with clients or teams to understand design requirements.
• Incorporating feedback and revisions into designs.
• Ensuring designs align with brand guidelines and objectives.

We seek a highly experienced and skilled Zoho Developer to join our dynamic team. As a Senior Zoho Consultant, you will play a key role in implementing, customizing, and integrating Zoho solutions for our clients. Your expertise will help clients streamline their processes, improve efficiency, and leverage the full potential of Zoho's suite of applications

Job Description - Sr. SDET

Creator of frameworks and tools that help engineering move fast. Advocates best practices. Metric & Data-driven in

decisions.

Do you thrive to help ship awesome software, not just prevent poor software from being released?

At TestVagrant we believe that shipping awesome software requires more than just testing and test automation. It

involves constant improvements to processes, tools, testing techniques, and approaches. It involves collaborating

with engineering & business teams, collecting metrics, analysing data, and innovating constantly.

If you're someone who champions & advocates quality, understands risks, and is courageous to drive the change,

then this position was made for you!

More about TestVagrant

We are a team of software consultants specializing in test engineering. We partner with our clients in their ambitious digital missions & integrate business, engineering, and technology to deliver quality software faster and safer.

As consultants, our goal is to ship awesome software. By expanding our identities and playing overlapping roles

across business, engineering & technology, we bring a deeper and more positive impact in amplifying business growth for our clients.

Our engineers have been building and contributing to open-source projects. Ekam.Studio and Optimus are a few to mention. Our thoughts and opinions are reflected in articles, blogs, and books.

You’ll spend time on the following:

● You will proactively seek out ways to avoid common software-testing problems such as test case duplication,

flaky tests, and maintainability

● You will pair including but not limited to devs, business analysts, engineering managers and operations to

identify gaps & improve team efficiencies

● Strive for quality to be baked-in and aspire to shift quality to the left

● Extend your passion for quality assurance practices to enable the engineering teams & coaches to adopt a

testing mindset.

● Spike, Compare and choose the right tools and eco-system for scalable and fast test automation

● Drive the creation of reliable automated testing frameworks with strong reporting capabilities that ensures

simple, effective analysis of failures for your team to use

● Capture metrics to measure the quality and make decisions that improve quality

The outcomes of this role include:

● The team is able to get faster feedback for changes and express confidence in safety-net

● The team is able to measure and gain insights into improvements to the product quality

● Team expresses increased confidence and trust in test assets

You’ll also spend time on the following:

● Storytelling and socializing the tech and engineering success stories across TestVagrant

● Take initiative and participate in others, that move organization forward, aligning with tech and engineering first culture

● Mentor the SDETs to grow in the direction of Sr. SDETs

● To achieve the above, most of the following experience is a must:

● You have worked as a Quality Analyst as part of a distributed engineering team, pairing with Devs, Business Analysts, and Infra teams

● You have championed the quality domain and are proficient in functional, non-functional, and exploratory testing techniques

● You have championed the testing domain and applied wisdom to prevent common mistakes

● You have collaborated with business and engineering teams to arrive at non-functional requirement

● You have contributed to various layers of the test pyramid

● You have designed, developed, and evolved scalable test automation frameworks from scratch

● You have proficiency in automation tools and techniques, including but not limited to Web, Mobile, and APIs

● You have the ability to pick up new tech stack and contribute to developing test assets

● You have worked with code coverage tools, linting, and static code analysers

About WeSkill: WeSkill is an early-stage funded EdTech startup. Founded by alums from IIMA, IITB and IITD. We are on a mission to reimagine holistic education for kids in India.

As a Full Stack App Developer, you will:

• Be a core team member and ride alongside the founders in a high-growth journey

• Play the role of a tech-lead on various projects, and establish yourself as an SME in certain areas

• Design, build and maintain high performance, reusable, and reliable code

• Write Unit & UI tests, set up dashboards and alerting, uncover and fix bugs, crashes, and other issues, in order to ensure a robust app

• Analyze and optimize UI and infrastructure application code for quality, efficiency, and performance

• Mentor, coach and develop engineers and lead by example

• Collaborate with Product Designers to deliver compelling consumer-facing products on the Android Platform

We are looking for:

• Minimum experience of 3 years in developing android applications with proficiency in Kotlin/ Flutter
• Strong preference for candidates who've worked for a consumer-facing product company or social media or EdTech company
• Experience in defining system architectures and exploring technical feasibility tradeoffs.
• Have experience with common Android libraries like Retrofit, OkHttp, Picasso, RxJava, Gson, Arch-components, etc.
• Debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like adb, proguard, etc
• Experience with multithreading programming and mobile memory management is a plus

Pay range: Competitive salary with generous ESOP pool

Position: Senior Android Developer

I'm the founder of Version One Labs (look me up on LinkedIn) and I want you to work with me on an interesting new idea!

I was previously Director of Engineering at Crunchbase, led product and engineering at Oncue (venture-funded B2B SaaS) and have built products at multiple bay area startups. I run a product development studio, Version One Labs, that works with startups here in California. The website is a bit out of date but I’m currently working with a few exciting startups to help them with their product dev efforts.

This role is for a different mission though. I am currently in the early stages of building our first internal product and am looking for 2-3 scrappy, driven, and sharp developers who are interested in working on exciting ideas and build products from the ground up. 

You will learn a lot in the process.  If you have startup dreams of your own and are interested in some day doing your own thing, I strongly believe this experience + the wealth of knowledge I can share with you could be invaluable for you.

Here's what I'm looking for:

- you must be highly proficient with React (typescript, redux etc etc) or Rails (strong database design, clean code, and API building skills). I will check for your fluency with both.

- you enjoy the process of building something from scratch and don't require a ton of hand holding, i.e., you are self-driven

- you like the autonomy and freedom of working on early stage stuff and can manage your own time (I don't boss around and like working with people who I don't have to manage too much)

- you have utmost integrity (tell me what you don't know and deliver what you say you will, when you say you will)

- you are willing and open to new ideas and are a fast learner

If this is appealing to you, please apply. I respond quickly.