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Customer Support Representative (Contractual)
Customer Support Representative (Contractual)
Bolsterbiz's logo

Customer Support Representative (Contractual)

Anshika Dubey's profile picture
Posted by Anshika Dubey
2 - 4 yrs
₹3L - ₹4.2L / yr
Remote only
Skills
International sales
Effective communication

Responsibilities: 


• Responding to customer inbounds via email and chat in a timebound manner. 


• Scheduling and participating in phone calls with customers 


• Providing product feedback to the management team 


• Troubleshoot user problems 


• Document technical issues and deviations from specifications 


• Collaborate with the engineering and product management teams to help reproduce and resolve technical issues 


• Helping inform our product roadmap and customer experience based on your customer interactions. 



Who we are looking for: 


Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. 


• 2+ years of experience working directly with customers in a support role. 


• Great communication skills via phone, email, and chat 


• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. 


• Experience defining KPI’s and measuring support-related activities. 


• It's important that you can work during Pacific U.S. time zone hours. 


• Self-motivation and an attitude that gets things done

Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Bolsterbiz

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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Shubham Vishwakarma

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