Responsibilities:
• Responding to customer inbounds via email and chat in a timebound manner.
• Scheduling and participating in phone calls with customers
• Providing product feedback to the management team
• Troubleshoot user problems
• Document technical issues and deviations from specifications
• Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
• Helping inform our product roadmap and customer experience based on your customer interactions.
Who we are looking for:
Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.
• 2+ years of experience working directly with customers in a support role.
• Great communication skills via phone, email, and chat
• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
• Experience defining KPI’s and measuring support-related activities.
• It's important that you can work during Pacific U.S. time zone hours.
• Self-motivation and an attitude that gets things done
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: Area Sales Manager - Anesthesia and Emergency products
Experience: 3 - 8 years
Location: Mumbai
Skills required:
- Responsible for the sale of the company's products within an assigned territory or geographic region.
- Identify KOL's in the respective coverage area and notify RSM/ZSM
- Direct the day to day management of product aspects, marketing programs and Marketing/sales support in the coverage area.
- Sales growth facilitation by conducting daily calls on physicians, hospitals, clinics and other organizations that require medical device products as well as scientific instruments that focus on patient care and/or diagnosis.
- Solid experience in building high quality collateral development, proposals, statements of
work, for services spanning the complete SDLC life cycle.
- Minimum experience must be 3 to 6 years writing winning RFP responses and winning
the RFP from Enterprise and mid-level companies against the best of breed competition
- Should have created compelling solution and RFP defense presentations for both
Enterprises and mid-level companies for deals with Contract Value for each spanning at
least 1 million USD
- Adept at proposing creative engagement and commercial models ensuring win win for
both customer and WAL
- Support the sales team in terms of high quality collateral and All deadlines are met and
all requests are managed on time, zero escalations from the sales.
- Contributor in building Pre Sales collaterals, Service line capabilities, new pricing models
and knowledge
- Strengthen reusable assets repository across domains and key service offerings and
provide trainings to team on customer advocacy, new service offerings
- Proactive ownership, periodic updates to Corporate Deck to stay ahead of the game
- Have good understanding of overall SDLC processes
- Understanding of emerging practices and concepts related software and product
engineering, security engineering, Agile and DevOps
React.js
Javascript
Redux/FluxAbout RARA NOW
Not just a delivery company
RARA NOW is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
RARA NOW is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RARA makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RARA is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics:
Data-driven logistics company that is bringing in same-day delivery revolution in Indonesia
Revolutionising delivery as an experience
Empowering D2C Sellers with logistics as the core technology
About the Role:
3+ years of experience in frontend technologies and progressive web applications development
Expert in using of design patterns, data structures and algorithms
Should have sound understanding of design architecture and principles, coding frameworks like react.js, angular.js, vue.js, node.js, next, js, express.js etc.
Experience with popular JS libraries like Ember, Babel, Typescript, Webpack, Socket etc.
Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises
Strong proficiency in JavaScript, AJAX, HTML5 CSS3 JSON, including DOM manipulation and the JavaScript object model
Translating designs and wireframes into high-quality code
Knowledge of Redux, React.js and its core principles
Good experience on Web Service Integration ( REST, JSON, XML), Cloud technologies - AWS, FCM
Proficient with debugging and testing tools to troubleshoot and optimize the UI
Exposure to scm tools like git, CI/CD of android systems, code coverage tools like SonarQube, etc.
Good to know hybrid platforms like Cordova, Ionic, React Native, Flutter, etc
Bachelor degree in Computer Science or related discipline preferred
Job Profile Summary
Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.
Job Description
- Social Media Manager is responsible for the day-to-day execution of client projects. May serve as the daily contact between client and agency.
- -Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.
- Develops a thorough understanding of the client’s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
- Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions
- Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate
- Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief ¾ Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon to gain sign off by the relevant Production Lead and client
- Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD
- Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 24-48 hours
- Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures
- Supports those overseen in the prioritization of their tasks, in line with the wider Account
- Handling Team’s activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned
- Ensures research and background information is prepared the team, for briefs/pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed
- Works with a multi-disciplinary team, developing strong working relationships with the
- Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate. Oversees this activity within your team as necessary
- Supports the SAM and/or AD and working with the Insights & Planning Team proactively develops an understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way
- Proactive in identifying and progressing new business opportunities Administration and financial management
- Monitors ongoing costs throughout individual campaigns
- Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee
- Proactively manages the maintenance of job numbers and job records
- Ensures a systematic and efficient filing system is maintained
- Mentor Junior Account Handlers in managing project finances appropriately
Client Servicing Manager must have strong interpersonal and communication skills and must have worked in an Advertising agency before. They must be able to strengthen the relationship between the agency and the clients. They must be good at:
Hiring PF ESIC Medical Check-up Time Keeping Policies Government Compliances arranging Interview Hiring PF ESIC Medical Check-up Time Keeping Policies Government Compliances arranging Interview
React.jsJavascriptRedux/Flux Excellent knowledge of React JS and its core principles.
Hands-on experience with Redux.
Knowledge of design patterns.
Hands-on experience with MVC architecture.
Excellent knowledge of Flexbox layout model.
Proficient with standards and features of ECMAScript 6.
Working knowledge with versioning control tools - Git, SVN.
Working knowledge with JS-based build tools like Grunt, Gulp, and Bower.
- Analyze, plan and develop requirements and standards in reference to the product pipeline.
- Create and manage the product plan for new tech integrations with the third-party vendors.
- Manage the current integrations with the third-party vendors for ongoing changes & requirements.
- Determine and define clear deliverables for the team members. Assign and oversee the daily tasks of technical personnel while ensuring the team is actively working toward established product milestones.
- Hold daily scrum team meetings to determine progress and address any questions or challenges regarding projects
- Establish and implement training processes and strategies for all technical personnel
- Ensure high test coverage and low post release issues through effective product planning.
- Prepare progress reports for senior management.
Qualifications
- Master's degree in Project Management or related technical field required
- Demonstrated understanding of Project Management processes, strategies and methods
- Experience mentoring, coaching and developing rising talent in the technology department
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacle
- Setting up cross functional teams that do Product and Packaging Development, Literature search/Monograph generation, Consumer and Clinical Validation, Regulatory support
- Establishing feasibility and Manufacturing Scale up/ Commercialization on Project/product basis and over see their management
- Locating new Ingredients (both actives/formulation agents) that can add value to the innovations and build USP for the product.
- Challenging the team to understand and pick ideas form Traditional knowledge (both ingredients/Recipes/Processes) and adopting them in new products.
- Driving the Innovation Strategy for the company
- Driving value improvement programs in the company to optimize cost and benefits.
- Looking at partnerships with external eco system to accelerate innovation plans including getting them to do NPD and provide lead products.
- Training and capability building of the team
- Setting up of a need based Formulation development R&D infrastructure and Facility for the company to initiate in-house R&D
- Developing and implementing a robust QA for 3P suppliers and implement them same.
What you need to have:
- 7-15 years of R&D Experience in Naturals, Ayurveda, Personal Care at a Group/Team Leader or Head level.
- Fully operational on R&D and Product development related activities.
- Good knowledge of International (specifically US) and Indian regulations
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon