Handle inbound/outbound customer queries for international clients via voice, chat, and email.
Provide accurate information and resolve customer issues professionally and efficiently.
Maintain high standards of customer satisfaction and service quality.
Document customer interactions and update CRM systems accurately.
Follow international communication and compliance guidelines.
Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).

Required Skills & Qualifications

Excellent spoken and written English (neutral accent is a big plus).
Strong communication, listening, and problem-solving skills.
Ability to handle customers calmly?even when they?re having a bad day.
Basic computer skills and comfort with CRM/tools.
Willingness to work night shifts / rotational shifts.
Graduate in any discipline preferred (attitude > degree).

What We Offer

Competitive salary + performance-based incentives.
Professional work environment with global exposure.
Training provided for freshers (we train skills, not egos).
Career growth opportunities in international BPO operations.

Who Should Apply

Freshers looking to start a career in the international BPO industry.
Experienced customer support executives ready to level up.
People who can talk clearly, think fast, and don't panic under pressure.

Job Responsibilities

Handle inbound/outbound customer queries for international clients via voice, chat, and email.
Provide accurate information and resolve customer issues professionally and efficiently.
Maintain high standards of customer satisfaction and service quality.
Document customer interactions and update CRM systems accurately.
Follow international communication and compliance guidelines.
Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).

Required Skills & Qualifications

Excellent spoken and written English (neutral accent is a big plus).
Strong communication, listening, and problem-solving skills.
Ability to handle customers calmly?even when they?re having a bad day.
Basic computer skills and comfort with CRM/tools.
Willingness to work night shifts / rotational shifts.
Graduate in any discipline preferred (attitude > degree).

What We Offer

Competitive salary + performance-based incentives.
Professional work environment with global exposure.
Training provided for freshers (we train skills, not egos).
Career growth opportunities in international BPO operations.

Who Should Apply

Freshers looking to start a career in the international BPO industry.
Experienced customer support executives ready to level up.
People who can talk clearly, think fast, and don't panic under pressure.

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Full Stack Developer - Averlon

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About Magpie Placement Services

Founded :

2023

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

Home 22

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Hide

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

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6.Solving all product or service related issues of the customers.

7.Keeping a proper record of the customers.

8.Maintaining and updating the information of the customers regularly.

9.Maintaining a pleasant working environment for your team.

10.Creating policies and procedures.

11.Conducting quality assurance surveys with customers and providing feedback to the staff.

Hide

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