Customer Support Executive

JOB DESCRIPTION :

Accounts Executive:

• Must have good exposure in accounts writing on Tally or any other ERP

• Doing daily accounting entries in Tally for sale, purchase, receipts, payments, incomes and expenses

• Finalisation of TB and balance sheet and attending the queries of the auditors

• Calculations/Filing of Income tax returns, TDS returns and GST returns

• MS Excel and MS Office, Internet, Emails etc.

• Ledger Scrutiny

• Monthly MIS

Specific Knowledge - Tally / Tally ERP

- Daily Accounting Entries in Tally for sale, purchase, receipts, payments

- GST, TDS and Income Tax

- Excel (proficient/advanced knowledge required)

- Internet, Email and MS Office

Working Days

6 working days

Working Timings

10-7pm

Roles and Responsibilities:

• AWS Cloud Management: Design, deploy, and manage AWS cloud infrastructure. Optimize and maintain cloud resources for performance and cost efficiency. Monitor and ensure the security of cloud-based systems.
• Automated Provisioning: Develop and implement automated provisioning processes for infrastructure deployment. Utilize tools like Terraform and Packer to automate and streamline the provisioning of resources.
• Infrastructure as Code (IaC): Champion the use of Infrastructure as Code principles. Collaborate with development and operations teams to define and maintain IaC scripts for infrastructure deployment and configuration.
• Collaboration and Communication: Work closely with cross-functional teams to understand project requirements and provide DevOps expertise. Communicate effectively with team members and stakeholders regarding infrastructure changes, updates, and improvements.
• Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines to automate software delivery processes. Ensure reliable and efficient deployment of applications through the development lifecycle.
• Performance Monitoring and Optimization: Implement monitoring solutions to track system performance, troubleshoot issues, and optimize resource utilization. Proactively identify opportunities for system and process improvements. 

Mandatory Skills:

• Proven experience as a DevOps Engineer or similar role, with a focus on AWS.
• Strong proficiency in automated provisioning and cloud management.
• Experience with Infrastructure as Code tools, particularly Terraform and Packer.
• Solid understanding of CI/CD pipelines and version control systems.
• Strong scripting skills (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving and troubleshooting skills.
• Good interpersonal and communication skills for effective collaboration.

Secondary Skills:

• AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect).
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Knowledge of microservices architecture and serverless computing.
• Familiarity with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Job Title: Java Full Stack Developer (React & Java )

Experience: 6 to 10 Years

Location: Pune

Notice Period: Within 15 days

Job Description:

• Looking for passionate Java Full Stack Developers with strong expertise in React and Spring Boot Microservices to join our dynamic team. If you are looking for a challenging role in a collaborative environment and are ready to join immediately, we would love to hear from you!
• Key Responsibilities:
• Design, develop, and maintain scalable web applications using Java, Spring Boot, and Microservices architecture.
• Build responsive and dynamic front-end interfaces using React.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Write clean, maintainable, and efficient code following best practices.
• Participate in code reviews, unit testing, and integration testing.
• Troubleshoot and resolve technical issues across the full stack.

Required Skills:

• 5+ years of hands-on experience in Java Full Stack Development.
• Strong proficiency in Spring Boot, RESTful APIs, and Microservices.
• Front-end development experience with React.js.
• Solid understanding of HTML5, CSS3, JavaScript, and TypeScript.
• Experience with SQL/NoSQL databases (e.g., MySQL, MongoDB).
• Familiarity with CI/CD pipelines, Git, and Agile methodologies.
• Excellent problem-solving and communication skills.

Responsibilities:

• Your primary focus will be developing interactive Vue js applications.
• You will ensure that you produce robust, secure, modular, and maintainable code.
• You will coordinate with other team members, including backend developers and UX/UI designers.
• Developing web applications using Vue.js
• Building modular and reusable components and libraries
• Optimising your application for performance

Requirements:

Frontend:

• Proficient with the JavaScript language and its modern ES6+ syntax and features
• Proficient with Vue.js/React framework and its core principles such as components, reactivity, and the virtual DOM
• Familiarity with the Vue.js or React ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
• Good understanding of HTML5 and CSS3, including Sass
• Understanding of server-side rendering and its benefits and use cases
• Ability to write efficient, secure, well-documented, and clean JavaScript code
• Experience with both consuming and designing RESTful APIs

Backend:

• Experience as a Python Developer for 2+ years
• Expertise in Python framework Django/Flask, creating & use REST API, object-relational mapping (ORM)
• Experience in AWS, GIT, CI/CD Pipelines, and unit testing

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Role Responsibilities: 

• Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business. 
• Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
• You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon. 

Expected Expertise: 

• Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research. 
• A user-centred approach to design with experience in conducting user research 
• Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
• Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
• Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.