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Customer Support Executive
Customer Support Executive
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Customer Support Executive

Dilip Kuldeep's profile picture
Posted by Dilip Kuldeep
0 - 1 yrs
₹3L - ₹4L / yr
Jaipur
Skills
Customer Support
Customer Service
Problem solving

Job Responsibilities

  1. Handle inbound/outbound customer queries for international clients via voice, chat, and email.
  2. Provide accurate information and resolve customer issues professionally and efficiently.
  3. Maintain high standards of customer satisfaction and service quality.
  4. Document customer interactions and update CRM systems accurately.
  5. Follow international communication and compliance guidelines.
  6. Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).


Required Skills & Qualifications

  1. Excellent spoken and written English (neutral accent is a big plus).
  2. Strong communication, listening, and problem-solving skills.
  3. Ability to handle customers calmly?even when they?re having a bad day.
  4. Basic computer skills and comfort with CRM/tools.
  5. Willingness to work night shifts / rotational shifts.
  6. Graduate in any discipline preferred (attitude > degree).


What We Offer

  • Competitive salary + performance-based incentives.
  • Professional work environment with global exposure.
  • Training provided for freshers (we train skills, not egos).
  • Career growth opportunities in international BPO operations.


Who Should Apply

  1. Freshers looking to start a career in the international BPO industry.
  2. Experienced customer support executives ready to level up.
  3. People who can talk clearly, think fast, and don't panic under pressure.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Magpie Placement Services

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Bootstrapped

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Shubham Vishwakarma

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