Magpie Placement Services
https://magpieplacementservices.comAbout
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Jobs at Magpie Placement Services
Job Responsibilities
- Handle inbound/outbound customer queries for international clients via voice, chat, and email.
- Provide accurate information and resolve customer issues professionally and efficiently.
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions and update CRM systems accurately.
- Follow international communication and compliance guidelines.
- Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).
Required Skills & Qualifications
- Excellent spoken and written English (neutral accent is a big plus).
- Strong communication, listening, and problem-solving skills.
- Ability to handle customers calmly?even when they?re having a bad day.
- Basic computer skills and comfort with CRM/tools.
- Willingness to work night shifts / rotational shifts.
- Graduate in any discipline preferred (attitude > degree).
What We Offer
- Competitive salary + performance-based incentives.
- Professional work environment with global exposure.
- Training provided for freshers (we train skills, not egos).
- Career growth opportunities in international BPO operations.
Who Should Apply
- Freshers looking to start a career in the international BPO industry.
- Experienced customer support executives ready to level up.
- People who can talk clearly, think fast, and don't panic under pressure.
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