Business Development Executive

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Requirement understanding and elicitation, analysis, data/workflows, contribution to product

projects and Proof of concept (POC)

 Contribute to preparing design documents and effort estimations.

 Develop AI/ML Models using best-in-class ML models.

 Building, testing, and deploying AI/ML solutions.

 Work with Business Analysts and Product Managers to assist with defining functional user

stories.

 Ensure deliverables across teams are of high quality and documented. 

 Recommend best ML practices/Industry standards for any ML use case.

 Proactively take up R and D and recommend solution options for any ML use case.

Job Title: Senior Full Stack Developer 

Location: Chennai / Coimbatore 

Position Type: Full-Time 

About Us: 

At Justo Global, we are dedicated to empowering Small and Medium Enterprises (SMEs) around the world through our primary driver’s technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success. 

What We’re Looking For: 

Minimum 5 - 8 years of work experience in Software application development. 

• 3+ Years of experience as a full stack developer with experience in the design and implementation of UI using React.js. 
• 5+ Years of experience in developing APIs using Node.js, and having experience with Golang will be an added advantage. 
• Proven experience in React design guidelines, SDK, and excellent JavaScript skills. 
• Experience working with SQL and NoSQL-based databases such as Oracle, MySQL, PostgreSQL, MongoDB. 
• Familiarity with API security models including but not limited to OAuth, JSON Web Token, Digital Certificates, Basic Authentication, and OpenID. 
• Exposure to DevOps culture with hands-on experience in Jenkins for CI/CD would be an added advantage. 
• Knowledge of containerization utilizing Docker and Kubernetes will be an added advantage. 

Responsibilities: 

• Demonstrate a strong sense of ownership and responsibility with release goals. This includes understanding requirements, technical specifications, design, architecture, implementation, unit testing, builds/deployments, and code management. 
• Ensure compliance through the adoption of enterprise standards and promotion of best practice / guiding principles aligned with organization standards. 
• Build and maintain the environment for speed, accuracy, consistency, and ‘up’ time. 
• Hands-on position requiring strong analytical, architectural, development, and debugging skills that includes both development and operations. 
• Developing front-end website architecture and designing user interactions on web pages, ensuring the responsiveness of applications. 
• Developing back-end APIs and creating servers and databases for functionality. 
• Working alongside graphic designers for web design features. 
• Designing and developing APIs meeting both technical and consumer needs. 

The Team: 

You will be part of an exciting talent group, where we have a dynamic team of engineers to solve the many challenges and puzzles of our rapidly evolving technical stack. We’re seeking a Senior full stack developer who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have complete, end-to-end ownership of projects. The ideal candidate has experience building products across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back-end languages. The full stack developer will join a small team that uses new technology to solve challenges for both the front-end and back-end architecture, ultimately delivering amazing experiences for global users. 

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IoT/AI platform and we provide professional services on that platform to build custom clouds for their IoT devices.  We also build mobile apps, run 24x7 DevOps/site reliability engineering for our clients.

We are looking for a friendly, very hands-on technical, and dependable professional with plenty of experience as a backend & cloud engineer to provide site reliability services to our internal teams and end customers. We expect you to deliver with TOP quality & high speed. You must have experience developing and designing amazing UI screens.

This person MUST have:

• BE Computer Science or equivalent
• Cloud app development experience.
• Strong Troubleshooting and debugging skills
• A strong passion for writing simple, clean, and efficient code.

• 3 years of experience with the Django framework and other backend technologies.
• Knowledge of NodeJS
• Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
• Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
• Experience creating high-performance applications.
• Experience with messaging and broker tools - Rabbitmq, MQTT
• Experience with SQL and NoSQL databases
• Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
• Knowledge of web services
• Proficient understanding of code versioning tools Git.
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure.
• Hands-on experience in Linux environment.
• Basic understanding of Kubernetes/Docker orchestration.
• Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or  AWS) for the engineering team (Build servers/Jenkins nodes etc.)
• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and influencing skills.
• Handle customer calls/emails regarding technical issues for end-users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 3 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives, etc.
• We don't believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 30 days notice period

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company

Problem Formulation: Identifies possible options to address the business problems and must possess good understanding of dimension modelling

Must have worked on at least one end to end project using any Cloud Datawarehouse (Azure Synapses, AWS Redshift, Google Big query)

Good to have an understand of POWER BI and integration with any Cloud services like Azure or GCP

Experience of working with SQL Server, SSIS(Preferred)

Applied Business Acumen: Supports the development of business cases and recommendations. Owns delivery of project activity and tasks assigned by others. Supports process updates and changes. Solves business issues.

Data Transformation/Integration/Optimization:

The ETL developer is responsible for designing and creating the Data warehouse and all related data extraction, transformation and load of data function in the company

The developer should provide the oversight and planning of data models, database structural design and deployment and work closely with the data architect and Business analyst

Duties include working in a cross functional software development teams (Business analyst, Testers, Developers) following agile ceremonies and development practices.

The developer plays a key role in contributing to the design, evaluation, selection, implementation and support of databases solution.

Development and Testing: Develops codes for the required solution by determining the appropriate approach and leveraging business, technical, and data requirements.

Creates test cases to review and validate the proposed solution design. Work on POCs and deploy the software to production servers.

Good to Have (Preferred Skills):

• Minimum 4-8 Years of experience in Data warehouse design and development for large scale application
• Minimum 3 years of experience with star schema, dimensional modelling and extract transform load (ETL) Design and development
• Expertise working with various databases (SQL Server, Oracle)
• Experience developing Packages, Procedures, Views and triggers
• Nice to have Big data technologies
• The individual must have good written and oral communication skills.
• Nice to have SSIS

Education and Experience

• Minimum 4-8 years of software development experience
• Bachelor's and/or Master’s degree in computer science

Please revert back with below details.

Total Experience:
Relevant Experience:

Current CTC:
Expected CTC:

Any offers: Y/N

Notice Period:

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DOB:
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Designation:

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