Customer Support Executive

The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.

Responsibilities
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.

• Cultivate strong business relationships with key decision-makers

• Proactively identify new opportunities and deliver innovative solutions to customers

• Develop market strategies by researching lists of high potential prospects Qualifications

• Bachelor's degree or equivalent experience in Business from a top University/College

• 0-1 year of sales or account management experience

• Excellent written and verbal communication skills

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

1) Young Startup growing and well funded.

What will I do?

- Designing user flows and converting them into logical entities in the code.

- Integration of user-facing elements developed by front-end developers with server-side logic.

- Designing Database schemas.

- Building reusable code and libraries for future use

- Optimization of the application for maximum speed and scalability

- Implementation of security and data protection

- Design and implementation of data storage solutions

What skills should I have?

- 3+ years of experience in Backend Development.
- Language: NodeJs
- Additional knowledge of Python will be a plus
- Understanding of microservices architecture.
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system

- Management of hosting environment, including database administration and scaling an application to support load changes

- Data migration, transformation, and scripting

- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git

Job Title: Senior Full Stack Engineer

Location: Bangalore

About threedots:

At threedots, we are committed to helping our customers navigate the complex world of secured credit financing. Our mission is to facilitate financial empowerment through innovative, secured credit solutions like Loans Against Property, Securities, FD & More. Founded by early members of Groww, we are a well funded startup with over $4M in funding from India’s top investors.

Role Overview:

The Senior Full Stack Engineer will be responsible for developing and managing our web infrastructure and leading a team of talented engineers. With a solid background in both front and back-end technologies, and a proven track record of developing scalable web applications, the ideal candidate will have a hands-on approach and a leader's mindset.

Key Responsibilities:

• Lead the design, development, and deployment of our Node and ReactJS-based applications.
• Architect scalable and maintainable web applications that can handle the needs of a rapidly growing user base.
• Ensure the technical feasibility and smooth integration of UI/UX designs.
• Optimize applications for maximum speed and scalability.
• Implement comprehensive security and data protection.
• Manage and review code contributed by the team and maintain high standards of software quality.
• Deploy applications on AWS/GCP and manage server infrastructure.
• Work collaboratively with cross-functional teams to define, design, and ship new features.
• Provide technical leadership and mentorship to other team members.
• Keep abreast with the latest technological advancements to leverage new tech and tools.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience as a full-stack developer.
• Proficient in Node.js and ReactJS.
• Experience with cloud services (AWS/GCP).
• Solid understanding of web technologies, including HTML5, CSS3, JavaScript, and responsive design.
• Experience with databases, web servers, and UI/UX design.
• Strong problem-solving skills and the ability to make sound architectural decisions.
• Proven ability to lead and mentor a tech team.

Preferred Qualifications:

• Experience in fintech
• Strong knowledge of software development methodologies and best practices.
• Experience with CI/CD pipelines and automated testing.
• Familiarity with microservices architecture.
• Excellent communication and leadership skills.

What We Offer:

• The opportunity to be part of a founding team and shape the company's future.
• Competitive salary with equity options.
• A creative and collaborative work environment.
• Professional growth opportunities as the company expands.
• Additional Startup Perks

Salesforce Architect

Location: Pune | Salesforce Years of Experience: 8 Years+

About the role:

As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the

solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an

effective mentor for other Salesforce professionals working alongside you. You will need a

deep understanding of the Salesforce platform but just as importantly, top-notch people

skills to get your ideas and solutions across to stakeholders and gain integrity to get your

visions built into successful solutions.

Responsibilities

This is a varied Salesforce Solution Architect role, with the following responsibilities:

 Conduct research into clients’ use of Salesforce, producing a report of findings with

recommended steps and a roadmap for Salesforce solutions,

 Provides technical support in sales calls, solution presentations, and assists the client

partners in managing the deal cycle

 Translates customer business objectives and requirements into solutions and level-

of-effort estimates to implement those solutions

 Provides input for RFI and RFP responses, including the effort estimate, project team,

timeline, implementation methodology and solution components

 Delivers excellent Salesforce sales presentations to the customer in support of the

sales process

 Acts as trusted advisor to customers by anticipating customer needs and identifying

appropriate solution alternatives

 Responds to customer questions and objections on technical issues

 Validates technical recommendations against customer requirements and assists

with preparing statements of work

 A strategic approach to solution design, with a proven ability to develop and execute

tactical plans to support the strategy

 Collaborate with colleagues and customers to create prototypes and proofs of

concept as a means of eliciting and defining requirements,

 Review solutions and recommending improvements,

 Groom and refine the Salesforce product backlog, in liaison with stakeholders on the

project,

 Own the design of Salesforce and (optionally) other affiliated solutions for Sales,

Service, and platform solutions,

 Act as a release manager, approving configuration and coded items to be deployed

between environments. Where appropriate, this could include deploying changes,

 Provide guidance on user story writing style,

 Ensure success and acceptance criteria are defined for each story,

 Describe and illustrate designs with appropriate justifications,

 Ensure documentation of the steps for testing,

 Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

 Supervise the configuration, quality assurance, testing, and deployment of

Salesforce,

 Collaborative project and workstream planning.

Required Qualifications and Background

 At least 5 years’ experience in a leading role in designing & providing solutions in

Salesforce projects,

 Excellent communication skills, written, verbal, and interactive when online,

 Minimum Salesforce certified:

 Administrator

 Sales Cloud Consultant

 Service Cloud Consultant

 Platform App Builder

 Salesforce Designer certifications,

 Salesforce Architecture certifications – Technical & Solution Architect

JD - System Analyst

1. Analysis and design of technical functionality and features.
2. Creation of requirements document and definition, Epics, User stories and addition of same to Fresh Release.
3. Facilitate daily scrums, stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing.
4. Collaborate with product owner and stakeholders and clear project obstacles and impediments that could slow down the team’s progress.
5. Meet and coordinate with internal stakeholders to establish project scope, system goals, and requirements.
6. Help the team boost their productivity and performance and helps development team create high-quality products.
7. Arrange and optimize product backlog.
8. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
9. Translate highly technical specifications into clear non-technical requirements.
10. Manage the set-up and configuration of systems. Provide documentation of all processes and training as needed.
11. Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
12. Draw up, supervise and document testing schedules for complete systems.
13. Perform design, implementation, and upgrades of information systems to meet the business and user needs.
14. Implement best practices for scalability, support ability, ease of maintenance and system performance.
15. Identify options for potential solutions and assess them for both technical and business suitability.
16. Oversee implementation of a new system including data migration.