Customer Support Executive
Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills.
Be a part of India's Favourite Real Estate Portal and scale up your career with the best.
Qualifications (FEMALE CANDIDATES ONLY)
PUC/ Any Degree
1-3 years experience
Leadership
Pleasant Personality & Voice
Enthusiasm
Communication and Negotiation Skills
Punctual and Dedicated
Job Description
Contact potential or existing customers to inform them about multiple projects and service
Good knowledge about the locations in Bangalore is preferred
Direct prospects to the field sales team when needed
Ability to form and lead CSE Teams
Handle grievances and follow up customer requirements
Keep records of calls and sales and note useful information
Explain about the project or the brand to the customers.
PAY-SCALE - BEST IN INDUSTRY
Come and Be a Part of India's Favourite Property Portal and scale up your career with the best!
Shubham Vishwakarma
Full Stack Developer - Averlon
About VSNAP Technology Solutions Pvt Ltd
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Company Cashflo
Salary: Upto 60LPA
ESOPs
Exp: 5-8Y
We are looking for someone who loves a challenge, is ambitious, super tenacious, and
persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for
understanding customer needs, and loves to get sh*t done! If you check these boxes - we want
to talk to you!
Responsibilities:
Work closely with the Founder/CEO and to define and build the CashFlo platform
Identify customer problems, and latent needs & devise a product roadmap
Communicate and evangelize product output through low-fidelity designs
Collaborate with Sales and Customer Success to understand and eliminate obstacles to
adoption and usage
Work with Marketing to bring new features to life on various communication touchpoints
Collaborate with engineers and designers to arrive at detailed solutions to problems
Execute
Own the roadmap for one or more parts of the product
Work with engineering and design to plan launch scope
Together with engineering and design, break-down scope into launch iterations
Deliver product features as per timelines
Requirements:
Strong communication (written & verbal) and interpersonal skills
You should have worked at a startup or started your own company that shipped a product
An engineering / technical background that will allow you to reason about product
trade-offs and make good choices without significant input from engineers
At least 5 years of experience in a Product Management role
Attention to detail - great products are all about the details
Passion for getting the job done - A combination of grit, hustle and problem-solving skills
to deliver results on time
Prior exposure to the Fintech landscape and understanding of trends in financial services
Java
Python
PostgreSQLEngineering Manager – Backend
Opportunity in this role / Why should you join us?
Series D funded supply chain startup.
Requirements
- Software engineering experience of greater than or equal to 7 years
- Experience managing a technical team of at least 3 people
- Exposure to consumer facing products
- Strong technical background and ability to contribute to design and review
- Familiarity with our tech stack or an analogous tech stack
Technologies Used
- Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
- Languages : Kotlin, Java, Ruby, Javascript, Python
- Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
- Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
- Server management : Amazon ECS, Docker
- Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture
Roles and Responsibilities
This role requires a person to drive the engineering of a set of products by aligning with business and product
stakeholders and building and upskilling a team to aid in this. The responsibilities include:
Business and product alignment and planning
- Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
- Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
- Formalize business requirements into roadmaps and sprints.
- Product and system development
- Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
- Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
- Drive good code review practices, using the review process as a mentoring tool to upskill people.
- Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.
- Project Management
- Drive the execution of the project by delegating tasks effectively.
- Resolve blockers through technical expertise, negotiation and delegation.
- Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.
- Maintenance
- Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
- Performance monitoring and optimization for systems.
- Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.
- Team Management
- Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
- Do periodic assessment of reportees, chart their career growth paths and train them.
- Recruit members into the team by collaborating effectively with the recruitment team.
Product Overview
You will be contributing to products concerning both customers and partner drivers. Product sectors
include:
- Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
- Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
- Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
- Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
- Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.
goal is to improve the sales and profitability of businesses to drive sustainable growth.
Visit - stores.xoxoday.com so the interview call is more meaningful.
Responsibilities:
● PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category.
● Ensure Profitability by negotiating the best category margins, securing marketing support from
brands, and focusing on delivering the budgeted top-line and bottom-line.
● Assortment planning: Ensure we have a competitive catalog compared to other players across
brands and sub-categories.
● Customer Experience: Anticipate and create solutions for customer pain points. Should be able to
resolve customer escalation and deliver on the expected NPS for the category.
● Category marketing: Create weekly, monthly, and quarterly calendars Have joint marketing plans
signed off with partner brands, execute the plan in coordination with the internal team
● Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a
smooth functioning system and to be able to deliver on the required set of parameters measured
across each function
● Working with customers and merchandisers and finding new ways of expanding product
categories.
● Responsible for demand and supply planning both sides of the business and planning marketing
and sales strategies for the category growth.
● Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace
team to ensure sufficient visibility to our products and jointly participate in the marketing events
conducted on the platform.
Following skills are mandatory:
1. 3-7 years of experience in global category roles, preferably digital categories.
2. Hands-on in Sales, Operations, and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and tactical
executioner with a proven track record of finding solutions to business problems.
4. Good communication skills / Good analytical skills along with sales/marketing knowledge.
5. MBA from reputed colleges would be preferred
6. Team management experience will be a plus, its cross-functional role.
7. A strategic thinker along with a growth mindset will be a right fit
What you can look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts,
yet maintain the quality of content, interact and share your ideas and have loads of learning while at work.
Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai,
Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday
-
● Think, Ideate, Research, Write and Edit copy for all marketing and communication initiatives
-
● Write and Edit copy for all campaigns but not limited to online articles, newsletters, white papers, case
studies, blog posts, website copy, and more
-
● Understand technologies and business value propositions and write copy with personalisation,
conversational, formal, and semi-formal style
-
● Ideate Campaigns and CXO emails, Social Copy to drive demand for all Marketing initiatives
-
● Collaborate with design, digital, search, and other teams to develop compelling copy and content plan
-
● Taking ownership of full yearly copy and content calendar
-
● Conduct research on thought-provoking topics and translate that information into captivating and concrete
storytelling
-
● Think strategically and brainstorm for creative copy and content ideas for various technology practises
-
● Eye for details, proofreading and verbiage, including a complete command of grammar, diction, syntax,
spelling, and punctuation
-
● Ability to keep up with the best practises in writing for the web, social media trends, web usability, web
design, and business/industry trends
-
● Prepare internal and external communications including newsletter, press releases and other vital
marketing communications as needed
We are looking for an experienced and creative Digital Head to join our team. You will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.
Responsibilities
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Use social media marketing tools
- Attend educational conferences
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales, and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Hire and train others in the team
- Provide constructive feedback
Requirement
- Experience : 3-6 Years
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, and other social media best practices
- Education: Any degree
- Excellent multitasking skills
- Proficient in English
Java
NodeJS (Node.js)
Javascript
Spring Boot
Angular (2+)- 3+ years of recent hands-on Java development
- Java, Python, JavaScript programming languages
- Fluency with RESTful APIs, AngularJS, HTML5 and CSS
- Great understanding of designing for performance, scalability, and reliability of data intensive application
- Understanding of database fundamentals and advanced SQL knowledge
- In-depth understanding of object oriented programming concepts and design patterns
- Ability to communicate clearly to technical and non-technical audiences, verbally and in writing
- Understanding of full software development life cycle, agile development and continuous integration
- Experience in Agile methodologies including Scrum and Kanban
What puts you over the top:
- Exposure to various technologies like Spring Boot, Microservices, Kubernetes and also some frontend technologies like React.js, Node.js or other UI frameworks.
● Experience in AdTech or Programmatic
MUST HAVE GOOD EXPERIENCE IN SPRING BOOT, NODE JS, ANGULAR JS, REACT JS, JAVASCRIPT,JAVA, HTML/CSS.
- Product planning and execution throughout the lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
- Define the product strategy and roadmap, and own MRDs and PRDs with prioritized features
- Work with external third parties to assess partnerships opportunities
- Run beta and pilot programs with early-stage products and samples
- Be an expert with respect to the competition
- Create and articulate product development, improvement & further innovation (occasionally in front of investors or analysts), across internal and external client community
- Build, manage and retain team of high performing product managers
Requirements:
- At least 10 years of experience, at least 5 years of product management experience in a tier-1 product firm in fields related to e-Commerce, hyperlocal services, content, financial services, etc.
- Great people skills paired with a high level of assertiveness and very good communication
- Strong analytical, strategic and coordinating skills
- Sound knowledge and understanding of the current trends in lending business and technology
- Engineering training with additional training in business administration is a big plus
- Experience in Fintech technologies is an added advantage
Android DevelopmentJavaNodeJS (Node.js)
KotlinRole:
-Maintenance and development of the Android app
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Python
Django
Flask
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon