Customer Support Executive

Head of Product & Technology (CTPO – AI & Product), Miror

Miror is an early-stage, AI-driven health platform focused on women’s health, translating clinical and hormonal health protocols into scalable digital solutions for women in midlife. We are seeking a Head of Product & Technology (CTPO) who will own the end-to-end product vision and roadmap, lead AI-powered product development, and partner closely with a small engineering team to deliver impactful features.

The Role

You will sit at the intersection of healthcare, AI, product, and engineering, defining what we build, why it matters, and in what order. This is a hands-on leadership role for someone who can set strategy for women’s health and AI, while remaining close to discovery, design, and delivery with engineers.

Key responsibilities

Product leadership

·       Own and define the product roadmap aligned with Miror’s vision of holistic menopausal care and long-term health outcomes.    

·       Lead discovery to deeply understand user needs across symptoms, lifestyle, mental health, and engagement, especially for women navigating peri/menopause.

·       Translate clinical and hormonal health protocols into user-friendly digital journeys and AI-assisted experiences.

·       Design and iterate on features for symptom tracking and trend analysis, protocol adherence and personalization, community engagement, and integration of supplements, diet, and consultations.

·       Balance short-term MVP execution with long-term platform scalability and data foundations.

AI and technical ownership (product side)

·       Work with the team to select and refine AI approaches (APIs vs custom models, retrieval-augmented generation vs fine-tuning, guardrails, evaluation strategies) aligned with user value, safety, and constraints in a health context.

·       Define user experience patterns for AI, including prompting, input/output flows, user controls, transparency, and safety expectations.

·       Contribute to evaluation and monitoring frameworks for quality, safety, and latency so AI features are reliable, clinically responsible, and privacy aware.

·       Collaborate with engineers as the technical authority on high-level architecture for apps, backend, data pipelines, analytics, and integrations.

·       Make pragmatic build vs buy decisions and manage external vendors or development partners when needed.

Roadmap and prioritization

·       Translate company and user goals into a clear, prioritized 3–6-month roadmap with a strong emphasis on AI-powered experiences.

·       Identify, validate, and prioritize AI use cases such as intake and assessment flows, symptom triage, coaching copilots, personalization, and insight dashboards.

Define analytics requirements and feedback loops to measure impact and enable rapid experimentation and iteration.

Delivery with the engineering team

·       Facilitate product rituals for the engineering team, including backlog grooming, sprint planning, and asynchronous check-ins.

Ensure the team focuses on high-impact problems and that scope supports rapid learning rather than over-building.

Collaborate with engineers to determine sequencing, including what to prioritize for MVP, what to refine, and what to defer.

Communicate complex technical and product concepts clearly to non-technical stakeholders, including the founder and clinical experts.

Healthcare, compliance, and clinical grounding

·       Work closely with medical advisors, doctors, and nutrition experts to ensure clinical credibility in all product and AI experiences.

·       Ensure the product and data architecture align with healthcare regulations and data privacy standards relevant to women’s health.

·       Help establish frameworks for evidence-based recommendations and protocol validation over time.

Ideal candidate profile

Experience

·       8–10 years in product management, technology leadership, or engineering, with increasing ownership of roadmap, requirements, and delivery.

·       Experience as an AI Product Manager, Technical Product Manager, or similar role working closely with a small engineering team.

·       Proven track record of building and scaling consumer-facing digital products, ideally including at least one AI or large language model-powered product (e.g., chatbot, copilot, personalization system, or workflow automation).

·       Prior experience in healthcare, health tech, wellness, or femtech strongly preferred; experience with health data, behavior change, or regulated environments is a plus.

Skills and competencies

·       Strong product thinking with deep empathy for women navigating peri/menopause and midlife health challenges.

Solid technical foundation: able to read code and architectural diagrams, discuss trade-offs with engineers, and prototype with APIs or LLMs without being the primary individual contributor.

Ability to translate medical and scientific concepts into usable digital experiences and AI-assisted flows.

·       Data-driven mindset, comfortable using analytics and experiments to inform decisions.

·       Comfortable operating in ambiguity and early-stage environments, with a bias toward action and learning.

Engagement details

·       Type: Part-time or contract, with potential for extension or evolution into a longer-term leadership role if there is strong mutual fit

·       Hours: Approximately 15–20 hours per week to start, with flexibility for the right candidate.

·       Duration: Initial 12-week engagement focused on defined outcomes, with the option for ongoing collaboration.

·       Remote position with some overlap required with India or US time zones.

Initial milestone (first 4–6 weeks)

·       Co-create a six-month, AI-focus8-weekduct and technology roadmap for Miror, including clear problem statements, sequencing, and success metrics.

·       Take ownership of one flagship AI feature from concept to launch (for example, a perimenopause assessment or AI coaching companion), including discovery, PRD, user experience flow, and guiding engineers through implementation and launch.

·       Establish foundational product and delivery processes with the engineering team (backlog management, rituals, and metrics) to ensure continuity after the initial engagement.

Role: Technical Co-Founder

Experience: 3+ years (Mandatory)

Compensation: Equity Only (No Salary)

Requirements:

Strong full-stack development skills

Experience building web applications from scratch

Able to manage complete tech independently

Startup mindset & owne

rship attitude

At Tecknotrove, candidates will get an opportunity to learn & work on the latest cutting-edge technologies to build simulation & VR-based applications & modules.

Selected intern's day-to-day responsibilities include:

1. Assist in developing and maintaining software applications

2. Write clean, efficient, and well-documented code

3. Collaborate with team members on various projects

4. Learn and apply best practices in software development

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 6 months

3. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Post completion of internship candidates will be presented with an opportunity to work full time on payroll of the company based on their internship evaluation.

💥 What will you do?

As a Lead Product Designer, you will

• Own the Core  Product, its performance, and shape the direction it needs to evolve in. We are at a stage where we are snowballing across geographies, and a large part of your role would be envisioning and executing the correct product strategy for localized expansion.

• Act as a leader and coach within the Product Design team, collaborating with and mentoring junior designers, hiring new folks, and at the end of it all, craft a culture that you and we can be collectively proud of. 

• Drive cross-functional alignment and use storytelling backed by factual data to build conviction within the team and the organization about the problems we should be solving. 

• Partner closely with cross-functional (product, engineering, and go-to-market) teams to regularly ship experiences that drive our North Star Metrics and solve user pain points.

• Analyze incoming user feedback and make sense of the information to ideate upon possible product and revenue opportunities and contribute towards the product roadmap. 

• Run parallel tracks with the help of junior team members. We follow a breadth-first and depth later approach which almost always keeps us on our feet. 

• Be responsible for seamless execution including last-mile delivery and post-release analysis to decipher the impact of the efforts. 

• Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows.

• Own and manage the design system and provide direction to evolve it as and when necessary to keep up with best practices and design trends

• Sketch and prototype ideas to quickly assess the viability and design the workflows and fine-grained details of interactions. We build in close collaboration with customers and boast of a super-engaged user council. So, you will have access to our entire user base to seek any validation all the time.
  
  
  

  🙋 What makes you a great addition to the team? 
  
  

  We have a meritocratic culture, so not meeting any of these pointers below does not affect your candidacy in any negative way. However, in general, it helps to have

  • You use data and research to inform your design decisions and are able to assess the impact of your team’s designs with quantitative and qualitative data.

  • You have Some experience with fast-paced enterprise designs and have led designers to positive outcomes in the past. 

  • You enjoy working on forward-looking projects. Given the early days of the industry, you will get ample opportunities to lead on projects without many solutions to benchmark against.  

  • You have experience partnering with product managers to envision long-term product vision, strategy, and roadmap.  

  • You understand the importance of concrete business metrics product-driven acquisition, customer engagement and retention, onboarding-driven activation, and naturally think along these lines. 

  • You enjoy the process of discovery with customers and bring a strong sense of empathy and a user-centric approach to design.

  • You have an eye for pixel perfection and micro-interactions, and you enjoy coaching folks to achieve outcomes through nudges. 

  • Exposure to Crypto and Blockchain is excellent, but we believe that the domain knowledge can be gathered pretty quickly if you have a learner’s mentality. We boast of a thorough onboarding process that will ensure that you seamlessly transition into the blockchain space irrespective of where you are today. 

Application Architect Role
Responsible for application design – end to end data flow
Design integration for all end points between 6 solution streams - APPD, SolarWinds, Thousand eyes, Nagios, Grafana &  Moogsoft
Participate and lead integration workshops with OCBC and 6 solution streams
Work with NTT Infra architect & with SME from each stream of the 6 solution streams to understand and compile the integrated data flow
Responsible to create the integrated Low Level Design doc
Good communication skills with English language
Offshore is ok

Kindly let us know if you are able to find an architect to onboard within 1 or 2 weeks.

• Develop new client partnerships with company's key accounts and develop strategic partnerships with large companies across industries. 
• Nurture and develop existing clients and generate incremental revenues within these accounts by selling additional products and services.
• Proactively identify & solve customer business problems by providing subject matter expertise and by using relevant product and services lines to create solutions. 
• Key point of contact for large accounts. 
• Ability to maintain senior level client relationships.
• Will be required to implement company's aggressive growth plans in the identified territory. Primary focus will be on new business while ensuring existing relationships are maintained.
• High adherence to internal CRM with an estimate of sales forecast.
• Liaising with the operations/products team for a smooth delivery of the end product and ensuring the service expectations of the customers are met.
• Should be comfortable with working in flexible time zones (Primarily US time zone) 

Requirements:

• Minimum of 8 - 12 years experience in Key Accounts Management.
• Strategic thinking and analytical skills
• Excellent written, oral communication and presentation skills.
• Good negotiation skills to achieve desired results/meet customer needs.

We are looking for a Ruby on Rails Developer who is dedicated to the craft, writes code that they are proud of, and can hit the ground running.

You will write beautiful Ruby to a high standard, in a timely and scalable way that improves the code-base of products in meaningful ways.

You will be a part of a full-stack team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Contribute to all phases of the development lifecycle
• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 4+ Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages such as Liquid, Slim, etc
• Good understanding of server-side CSS preprocessors
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools (Git)
• Familiarity with development aiding tools{such as Bower, Bundler, Rake, etc
• Familiarity with continuous integration
• React experience is good to have

Job Role:  Senior Software Developer (React native/React js)

Required Skills

• React Native minimum experience should be 3 YRS.
• 2+ years of experience in javascript. 
• Minimum 2 years of experience in Typescript and ReactJs. 
• React-native components Knowledge and Redux. 
• Design Layout knowledge 
• Good communication 

• Maintaining and updating databases in Excel, Mailchimp and other platforms 
• Executing marketing campaigns on Mailchimp and other email marketing platforms
• Montoring calendars and booking in meetings and calls for the management team 
• Competitor research, analysis and reporting
• Liaising and co-ordinating with suppliers including design agencies, hotels, publications and others
• Ad hoc support to team including assisting with events and promotional activity