Customer Support Executive

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

Job Overview

We are looking for a detail-oriented Manual Software Tester to join our dynamic and fast-paced team. In this role, you will be responsible for ensuring the quality, reliability, and performance of Shipthis’s ERP platform through thorough manual and functional testing. You will work closely with developers, product managers, and other stakeholders to deliver high-quality software releases on time.

What You’ll Be Doing

• Design, review, and execute detailed manual test cases for Shipthis’ ERP application
• Perform functional, regression, smoke, sanity, and end-to-end testing across modules
• Identify, document, and track defects clearly, ensuring proper follow-up and closure
• Validate bug fixes and feature enhancements before production releases
• Collaborate closely with developers to understand requirements and resolve issues efficiently
• Participate in requirement reviews to provide early feedback from a QA perspective
• Ensure test documentation is updated based on product changes and releases
• Support continuous improvement of QA processes and testing standards

Requirements

• Strong experience in end-to-end manual/functional testing of web-based applications (preferably SaaS or ERP platforms)
• Good understanding of software testing concepts, SDLC, and STLC
• Hands-on experience in writing and maintaining test cases, test scenarios, and test reports
• Ability to analyze requirements and identify test coverage gaps
• Strong analytical, problem-solving, and communication skills
• High attention to detail with a quality-first mindset
• Ability to work independently as well as collaboratively within a team
• Existing knowledge of automation testing or a strong willingness to learn automation will be an added advantage
• Basic knowledge of JavaScript, Playwright/Cypress will be an added advantage

Desired Qualifications

• Bachelor’s/master’s degree in Computer Science, or any related discipline
• Candidates with 2–5 years of experience in manual testing
• Experience working on SaaS platforms will be an added advantage

We welcome candidates

• Who is an Immediate Joiner
• Female candidates returning to work after a career break are strongly encouraged to apply 
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status

JOB SYNOPSIS

• Location: Bangalore
• Job Type: Full-time
• Role: QA Engineer- Manual Software Tester
• Industry Type: Software Product
• Functional Area: Software Testing
• Employment Type: Permanent

• Work with the team to configure, code, develop, unit test and deliver software with quality 
• Configure, develop, and unit test software components using Adobe API Mesh and App Builder
• Knowledge to Scrum principles and adapt with agile way of working 
• Good team player and good at execution

Requirements: 

• Must have hands-on experience in following technologies 
• Adobe API Mesh, App Builder 
• 5+ years of experience in building scalable, robust Web or e-commerce applications in OOP PHP
• Strong understanding of API development, microservices, event-driven architecture, and backend integration
• Good communication skills, problem-solving mindset, and ability to work in a fast-paced Agile environment.

We are hiring freelancers to work on advanced Data & AI projects using Databricks. If you are passionate about cloud platforms, machine learning, data engineering, or architecture, and want to work with cutting-edge tools on real-world challenges, this is the opportunity for you!

✅ Key Details

• Work Type: Freelance / Contract
• Location: Remote
• Time Zones: IST / EST only
• Domain: Data & AI, Cloud, Big Data, Machine Learning
• Collaboration: Work with industry leaders on innovative projects

🔹 Open Roles

1. Databricks – Senior Consultant

• Skills: Data Warehousing, Python, Java, Scala, ETL, SQL, AWS, GCP, Azure
• Experience: 6+ years

2. Databricks – ML Engineer

• Skills: CI/CD, MLOps, Machine Learning, Spark, Hadoop
• Experience: 4+ years

3. Databricks – Solution Architect

• Skills: Azure, GCP, AWS, CI/CD, MLOps
• Experience: 7+ years

4. Databricks – Solution Consultant

• Skills: SQL, Spark, BigQuery, Python, Scala
• Experience: 2+ years

✅ What We Offer

• Opportunity to work with top-tier professionals and clients
• Exposure to cutting-edge technologies and real-world data challenges
• Flexible remote work environment aligned with IST / EST time zones
• Competitive compensation and growth opportunities

📌 Skills We Value

Cloud Computing | Data Warehousing | Python | Java | Scala | ETL | SQL | AWS | GCP | Azure | CI/CD | MLOps | Machine Learning | Spark |

Technology / Frame work: Angular, Ionic

Roles:

• Design frontend architecture.
• Provide solution for business needs.
• 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
• Caching techniques such as Service workers to improve the front end performance.
• Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
• Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
• Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
• Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
• Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
  
  

Desired/Preferred Qualifications :

• Bachelor's degree or equivalent experience
• Strong problem solving and conceptual thinking abilities
• Desire to work in a collaborative, fast-paced, start-up like environment.
• Experience leveraging node.js frameworks such as Express.
• Experience with distributed source control management, i.e. Git

Duties:

• Embedded Software Development in C

•Design and development of software based on Autosar architecture

• Integration & verification of the developed SW components

•Debugging and error analysis

•Create design documents

•Participate in Design & Code reviews

Qualifications:

•University degree in electrical/electronics engineering, computer science or similar

•Minimum 5 years of experience in embedded software development

• Solid C programming skills

• Ideally with Autosar experience

•Knowledge on Functional Safety (ISO 26262)

• Familiar with Vector tools like DaVinci Configurator, Geny, CANoe, etc..

•Knowledge of scripting tools like Python, CAPL, etc.

Roles/Responsibilities:

 Own a team of 15-20 Developers and QAs at various levels

 Provide continuous feedback, training and make sure team is working on their full

    potential at all time

 Review the architecture/design of a product/module/feature and provide feedback

 Architect, design and/or hands-on code the critical portion of a

   product/module/feature

 Mentor the tech-leads on architecting the product to deliver on-time

Jobs Skills required:

 Strong tech background of working in product company

 Understanding of various backend and frontend technologies and its core concepts

 Ability to understand the business problems and solve it with innovative tech

    solutions

 Very strong analytical and problem-solving skills in super changing environment

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

You will get while working with us

• Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
• Solve challenging real-world problems by leveraging OOP & functional programming concepts
• Opportunity to incubate an open source project
• Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
• Developing scalable, sustainable and reliable enterprise systems
• Hands-on experience of working with TDD and BDD
• Develop environment using practices such as Continuous Integration, Continuous Delivery
• Learning opportunity on how to turn complex business requirements into a working product

Roles & Responsibilities

• Requirement understanding & analysis by interacting with client
• Carry out architectural and design discussions with fellow team members and come up with right approach
• Understand system domain, user’s perspective of system and use-cases
• Understand patterns in existing code and effectively leverage and improvise it 
• Develop backend involving Java8 based functional programming and REST services
• Ensure best practices of code reviews, automated testing and CI
• Research new tools & technologies required for the projects
• Mentor fellow team members and bring their level up

Must have

• Strong hold on written/verbal communication
• Strong core Java fundamentals
• Strong Analytical & problem solving skills
• Proactive and inherent nature of working with ownership
• Passion of writing clean code
• Experience in designing relational data model from business requirements

Good to have

• Knowledge of functional programming (Scala or Java 8 lambda)
• Knowledge of NOSQL
• Working knowledge of linux & networking
• Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.