Customer Support Executive

Job Summary

An experienced Kong Admin Support Engineer is required to manage administration, support, and enhancement of the Kong API Gateway platform. The role involves handling custom plugin development, portal customization, troubleshooting, and ensuring secure and scalable API management in a production environment.

Key Responsibilities

• Provide L2/L3 administration and support for Kong API Gateway.
• Manage installation, configuration, upgrades, and performance tuning of Kong components.
• Develop and maintain custom Kong plugins based on business requirements.
• Customize and enhance the Developer Portal including UI, workflows, and integrations.
• Monitor API traffic, logs, and gateway health; resolve incidents and performance issues.
• Implement security policies such as authentication, rate limiting, and access control.
• Collaborate with development, DevOps, and infrastructure teams for deployments and releases.
• Maintain documentation, runbooks, and operational procedures.
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Required Skills & Qualifications

• Minimum 3+ years of experience in Kong administration/support.
• Strong experience in custom plugin development using Lua or relevant technologies.
• Hands-on experience with Kong Developer Portal customization and management.

Hi, Hiring for Fresher's for International voice process for Bangalore location.

For more details

Dinesh

Thanks

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. 

Unilog’ s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Designation:- AI Architect

Location: Bangalore/Mysore/Remote  

Job Type: Full-time  

Department: Software R&D  

About the Role  

We are looking for a highly motivated AI Architect to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vector Databases, AI Search, Agentic AI, Automation, and more.  

As an Architect, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations.

Key Responsibilities  

Research & Experimentation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, and Automation. 

Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact.

AI/ML Engineering: Design and develop AI/ML models, LLMs, embedding’s, and intelligent search capabilities leveraging state-of-the-art techniques. 

Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows.  

Automation & AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes.  

Collaboration & Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions.

Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains.  

Required Qualifications  

1. 8-14 years of experience in AI/ML, software engineering, or a related field.  
2. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini.
3. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), and agentic AI.  
4. Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure.  
5. Strong problem-solving skills and a passion for innovation.  
6. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment.  

Preferred Qualifications  

• Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security.  
• Knowledge of data pipelines, MLOps, and AI governance.  
• Contributions to open-source AI/ML projects or published research papers.  

Why Join Us?  

• Work on cutting-edge AI/ML innovations with the CTO Office.  
• Influence the company’s future AI strategy and shape emerging technologies.  
• Competitive compensation, growth opportunities, and a culture of continuous learning.    

About our Benefits:

Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, 401K match, career development, advancement opportunities, annual merit, pay-for-performance bonus eligibility, a generous time-off policy, and a flexible work environment.

Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. 

We are looking for a DevOps Engineer with hands-on experience in automating, monitoring, and scaling cloud-native infrastructure.

You will play a critical role in building and maintaining high-availability, secure, and scalable CI/CD pipelines for our AI- and blockchain-powered FinTech platforms.

You will work closely with Engineering, QA, and Product teams to streamline deployments, optimize cloud environments, and ensure reliable production systems.

Key Responsibilities

• Design, build, and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI
• Manage cloud infrastructure using Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
• Deploy, manage, and monitor applications on AWS, Azure, or GCP
• Ensure high availability, scalability, and performance of production environments
• Implement security best practices across infrastructure and DevOps workflows
• Automate environment provisioning, deployments, backups, and monitoring
• Configure and manage containerized applications using Docker and Kubernetes
• Collaborate with developers to improve build, release, and deployment processes
• Monitor systems using tools like Prometheus, Grafana, ELK Stack, or CloudWatch
• Perform root cause analysis (RCA) and support production incident response

Required Skills & Experience

• 2+ years of experience in DevOps, Cloud Engineering, or Infrastructure Automation
• Strong hands-on experience with AWS, Azure, or GCP
• Proven experience in setting up and managing CI/CD pipelines
• Proficiency in Docker, Kubernetes, and container orchestration
• Experience with Terraform, Ansible, or similar IaC tools
• Knowledge of monitoring, logging, and alerting systems
• Strong scripting skills using Shell, Bash, or Python
• Good understanding of Git, version control, and branching strategies
• Experience supporting production-grade SaaS or enterprise platforms

Job Title: Full Stack Developer - SDE 2

Responsibilities

• Lead design and delivery of complex end-to-end features across frontend, backend, and data layers.
• Make strategic architectural decisions on frameworks, datastores, and performance patterns.
• Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns.
• Build and maintain shared UI component libraries and backend service frameworks for team reuse.
• Identify and eliminate performance bottlenecks in both browser rendering and server throughput.
• Instrument services with metrics and logging, driving SLIs, SLAs, and observability.
• Define and enforce comprehensive testing strategies: unit, integration, and end-to-end.
• Own CI/CD pipelines, automating builds, deployments, and rollback procedures.
• Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices.
• Partner with Product, UX, and Ops to translate business objectives into technical roadmaps.
• Facilitate sprint planning, estimation, and retrospectives for predictable deliveries.
• Mentor and guide SDE-1s and interns; participate in hiring.

Qualifications & Skills

• 3–5 years building production Full stack applications end-to-end with measurable impact.
• Proven leadership in Agile/Scrum environments with a passion for continuous learning.
• Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies.
• Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot).
• Expert in designing RESTful and GraphQL APIs and scalable database schemas.
• Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis).
• Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc.
• Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright).
• Frontend profiling (Lighthouse) and backend tracing for performance tuning.
• Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes.
• Strong communicator able to convey technical trade-offs to non-technical stakeholders.
• Experience in reviewing pull requests and providing constructive feedback to the team.

Qualities we'd love to find in you:

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
• Strong collaboration abilities and a flexible & friendly approach to working with teams
• Strong determination with a constant eye on solutions
• Creative ideas with problem solving mind-set
• Be open to receiving objective criticism and improving upon it
• Eagerness to learn and zeal to grow
• Strong communication skills is a huge plus

Work Location: Hyderabad

Project Manager in UAE

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial  institutions , from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

Primary Responsibilities : 

• Manage Software Development project activities for project phases, including initiation, planning, execution, monitoring, control and closure.
• Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation, including both core and supporting systems.
• Create, manage, monitor and track Project schedules, Project scope statements, Resource plans etc.
• Resolve issues, conflicts, dependencies and critical path deliverables
• Ensure project execution according to scope, schedule, budget and quality standards
• Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters.
• Communicate and collaborate with internal and external stakeholders as needed
• Continually manage stakeholder expectations through project governance processes
• Deliver appropriate and effective executive level communication
• Provide status reporting regarding milestones, deliverable, dependencies etc. communicating with all the stakeholders

Desired for the position :

• 8+ years of experience in application development
• Experience in managing end to end project as a project manager
• Exposure in lending / payment in retail banking
• Executive level communication skills with excellent written and verbal communication

Budget is between 25 to 30 LPA,

Experience required 8 + years

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

What you will be working on?

You'll be a part of the core team and will be working with the founders in building and iterating upon the core product.

How you can grow with us?

• Will be working on the bleeding edge technologies of IoT which are not usually accessible to software engineers.

• Will get exposure to IoT Hardware and Industrial Infrastructure.

• Will get to deliver on-time, quality software in the challenging domains of Energy/IoT/Automation.
  
  

We appreciate the following traits!

• Will be dealing with the web app, mobile app, frontend, backend, etc. So, you need to be flexible in getting the work done.

• Need not be proficient in all of these but you can trump any of this by being a quick learner and a hard worker.

• Should be familiar with the transition from the development phase to the deployment phase.

• Involved in end to end recruitment cycle
• Have experience in recruitment in the IT sector
• Coordinating with hiring managers to understand requirements and appropriate skill sets to ensure we meet current and future resource demands
• Utilize appropriate sourcing channels effectively (Portals, advertising, networking, employee referral program)
• Monitor recruitment sourcing methods and make recommendations to improve applicant attraction
• Complete initial screening interview of potential candidates
• Suggest innovative solutions to sourcing challenges
• Suggest innovative solutions to sourcing challenges
• Should be able to close the position as soon as possible