Customer Support Executive

About MyOperator:

MyOperator is India’s leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

Position Overview:

We are seeking a driven and experienced Sales Executive with 1-2 years of proven experience in B2B sales to join our team. This is a fantastic opportunity to work in a fast-paced, dynamic environment, driving business growth and building strong client relationships.

Key Responsibilities:

• Identify and generate new business opportunities by targeting potential B2B clients across industries.
• Conduct discovery calls to understand client needs and present tailored SaaS solutions effectively.
• Build and maintain strong, long-term client relationships to ensure continued business growth.
• Collaborate with cross-functional teams (Product, Marketing, and Support) to meet and exceed client expectations.
• Track and analyze sales performance metrics using CRM tools to optimize sales strategies.
• Stay updated on industry trends and competitors to refine sales approaches.
• Consistently achieve and surpass monthly and quarterly sales targets.

Key Requirements:

• Experience: 1-2 years in B2B sales (SaaS or technology-focused sales preferred).
• Education: Graduate in any discipline (B.Tech/MBA preferred but not mandatory).

• Skills:
• Excellent communication, negotiation, and presentation skills.
• Familiarity with sales pipelines, CRM tools, and basic analytics.
• Proactive in identifying and closing sales opportunities.
• Passionate about technology and capable of explaining complex solutions simply.

Growth Path:

• Opportunity to grow into leadership roles within the sales team.
• Exposure to diverse SaaS platforms and strategic involvement in scaling business operations.

Key Performance Indicators (KPIs):

• Number of qualified leads converted into customers.
• Monthly and quarterly revenue targets achieved.
• Client retention and satisfaction rates.
• Efficiency and accuracy in managing and tracking leads through CRM tools.

Why Join MyOperator?

• Work with India’s leading cloud communication provider and shape the future of business communications.
• Be part of a collaborative and innovative team that values your growth.
• Competitive compensation and benefits package.

• Job Title- Java + AWS Developer
• Experience - 5+ Years
• Location -  Pune
• Work Mode - Hybrid
• Qualification - Any Computer/Engineering Degree

•  Job Description
• Experience with AWS services such as EKS, ECR, Aurora, S3, KVS, SQS

• Experience with Java technology stack, including Java SE, Java EE, JDBC Spring, Spring Boot, Micro services, Hibernate

• Experience with Eclipse, GIT

• Experience with SQL, No-SQL databases, messaging systems

• Understanding of MQTT & AMQP, experience with RabbiMQ

• Understanding of CI/CD (continuous integration/continuous delivery) tools, frameworks and deployment processes

• Thorough understanding of OOP, SOLID, and RESTful services

• Thorough understanding of multi-threading best practices, especially with regard to Java

• Thorough understanding of database query optimization and Java code optimization

• Thorough understanding of dependency injection, cloud development and maintaining a large-scale cloud platform

SKILLS & REQUIREMENTS

· Candidate must possess a Bachelor's degree in Computer Science/Information Technology Engineering (computer/telecommunications)

· Must have at least 5 years of extensive experience in Object-oriented programming specifically on JAVA/J2EE

· Has knowledge or relevant work experience in any of the following programming languages or technologies: Java/J2EE, C++, C, XML/XHTML or CGI-Python.

· Must have sufficient knowledge of Object-oriented programming concepts

·Be an excellent team player in a different culture, display the ability to learn in a short time and work under pressure.

ROLES & RESPONSIBILITIES

· Develops and enhances software applications through coding and testing.

· Involved in code reviews and training.

· Delivers the highest quality software by creating unit test plans and testing code thoroughly. Implements solutions as designed in technical documentation specification and coding standards.

· Creates project documentation and coordinates technical issues.

· Knows the business rules and concepts, software specifications and designs provided by the technical lead and applies them in completing the assigned task.

outbound calling, voice process

Roles & Responsibilities

• Devise creative and engaging social media strategies following the design thinking process.

• Build user personas to create understanding and empathy with target audience.

• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram and YouTube.

• Craft engaging multimedia content across multiple social media platforms.

•  Build key relationships with influencers across social media platforms.

•  Manage social media communities by responding to social media posts and developing discussions.

•  Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.

• Research and assess the latest trends and techniques to find new and better ways of measuring social media activities.

•  Analyze competitor activities.

•  Set targets to increase brand awareness and customer engagement.

Key Skills:

Digital Marketing, Social Media Ads Campaign Management, Social Media Marketing (SMM), SEO, Marketing Strategy, Content Strategy, Search Engine Marketing (SEM), Content Marketing, MS Office

We require block sales manager in all blocks of Baripada district to carry out the following responsibilities:- • To create a sales field in his own block • To create 3 stock points in his block • To share daily growth report to senior authority • To prepare own visiting schedule • To share issues and feedback with team leader • To prepare a sales plan for own • To make himself aware of the sales target • To achieve his sales target • To respect procedure and policies of the company