Technical Support Executive

We are looking for an energetic and proactive Account Manager Intern to serve as a key liaison between Moshi Moshi and our client ArcelorMittal Construction India Pvt. Ltd. The intern will be responsible for understanding and communicating the client’s needs, expectations and feedback.

to ensure seamless execution of projects and campaigns.

Key Responsibilities:

● Act as the primary point of contact between Moshi Moshi and ArcelorMittal Construction

India Pvt. Ltd.

● Understand the client’s communication requirements, marketing needs, and business

objectives.

● Coordinate and relay client feedback to the internal teams, ensuring smooth execution of

projects.

● Assist in managing timelines, deliverables, and approvals for ongoing projects.

● Participate in client meetings, prepare reports, and maintain clear documentation of

communications.

● Support in brainstorming and developing strategic ideas that align with the client’s goals.

● Ensure client satisfaction by addressing queries, resolving issues, and maintaining strong

professional relationships.

● Closely working with internal teams - Design, Marketing, Development & PR to ensure that

client requirements are understood and executed effectively.

The BMS Service Manager is responsible for managing the operation, maintenance, and optimization of Building Management Systems (BMS). The role ensures effective service delivery, system reliability, client satisfaction, and compliance with contractual and safety standards.

Key Responsibilities

Service Operations & Maintenance

• Manage and supervise service engineers and technicians responsible for preventive and corrective maintenance of BMS systems.
• Plan, schedule, and oversee routine maintenance activities and emergency breakdown support.
• Ensure availability of spare parts, tools, and resources for uninterrupted service operations.
• Provide high-level technical support and troubleshooting for complex BMS issues.
• Oversee system upgrades, enhancements, and integration of new technologies.

Team Management

• Set objectives, monitor team performance, and ensure tasks are completed on time and as per quality standards.
• Conduct training and skill development to enhance team competency.
• Ensure adherence to safety practices and standard operating procedures.

Client & Contract Management

• Act as the primary point of contact for clients on BMS service-related matters.
• Ensure compliance with SLAs, AMCs, and contractual obligations.
• Conduct regular client meetings and service reviews to ensure customer satisfaction.
• Proactively address client concerns and drive service improvements.

Compliance & Documentation

• Ensure all BMS operations comply with safety regulations, building codes, and industry standards.
• Maintain accurate service records, maintenance logs, and system performance data.
• Prepare and submit service reports, performance analysis, and energy usage reports.

Financial & Commercial Management

• Assist in preparing and managing the service department budget.
• Monitor costs, resource utilization, invoicing, and accounts receivable (AR).
• Ensure service operations remain cost-effective while maintaining quality standards.

Continuous Improvement

• Identify opportunities for process improvement and operational efficiency.
• Stay updated with advancements in BMS technologies and smart building solutions.
• Implement best practices to enhance service delivery and system performance.

 B.S. or above degree in Computer Science or related technical field  Work ethics: As a company and team we expect you to be an expert in your field, within our team – operating alone and as a project team. Projects, tasks, customer scenarios can change each day, so we expect you to be dynamic and self-managed.  As a team, we “lean-in” to support our teammates where and when possible.  The ability to work alone and as a team.  At least 3 years’ experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.  Proven troubleshooting and problem-solving skills. o Note: we’d appreciate some brief examples to review during interview stages, including examples relating to Python.  Excellent level English, experience of working with Enterprise customers. Be comfortable with delivering presentations to larger audiences  Enterprise infrastructure solution architecture experience o Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA , PING o Azure platform experience with related certifications o At least basic knowledge of Python. o Remote software distribution technologies like SCCM/ARD etc. desirable o Windows Application packaging and deployment experience desirable o Windows Virtualisation technologies experience including Citrix, Windows Remote Desktop, App-V, Hyper-V VMware Horizon, Windows Virtual Desktop desirable

We're seeking skilled front-end developers tasked with creating user-friendly experiences. Working closely with back-end developers, your focus will be on crafting visually appealing layouts, enhancing user interface/interaction, and optimizing overall user experience.

Key Skills Required:

1. Proficiency in HTML, CSS, and JavaScript.
2. Experience with modern front-end frameworks such as React, Angular, or Vue.js.
3. Collaborative mindset to work seamlessly with back-end developers and cross-functional teams.
4. Strong understanding of responsive design principles for various devices and browsers.
5. Knowledge of UI/UX best practices and a keen eye for design aesthetics.
6. Familiarity with version control systems, such as Git.
7. Problem-solving skills and the ability to troubleshoot issues efficiently.
8. Awareness of web performance optimization techniques.
9. Excellent communication and teamwork abilities.
10. Continuous learning mindset to stay updated with the latest industry trends and technologies.

Job Description:

• Knowledge on both back-end and front-end technology.
• An expertise in PHP, MySQL, HTML5 and CSS3 A portfolio with live links to sites that you have developed previously (preferred).
• Laravel experience (preferred).
• Education: BE, BTech, MCA, MSC, ME.
• Experience: 0 ~ 2-year Experience.

• Strong knowledge of PHP web frameworks such as Laravel, CI,
• Understanding the fully synchronous behaviour of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript,
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes