Technical Support Executive

AI/ML Data Solution Architecture Ability to define data architecture strategy that align with business goals for AI use cases and ensures data availability & data accuracy. Ensuring data quality by implementing and enforcing data governance policies and best practices Technology evaluation & selection Execute Proof of concept and Proof of value for various technology solutions and frameworks Continuous Learning - Staying up to date with emerging technologies and trends in Data Engineering, AI / ML, and GenAI, and making recommendations for their adoption wherever appropriate Team Management Responsible for leading a team of data architects and data engineers, as well as coordinating with vendors and technology partners Collaboration & communication Collaborate and work closely with executives, stakeholder and business teams to effectively communicate architecture strategy & clearly articulate the business value.

Experience : 12 to 16 yrs

Work location : JP Nagar 3rd phase, South Bangalore. (Work from office role, IC role to begin with)

Suitable candidate be able to demonstrate strong experience in the following areas -

Data Engineering

• Hands-on experience with data engineering tools such as Talend (or Informatica or AbInitio), Databricks (or Spark), and HVR (or Attunity or Golden Gate or Equalum).
• Working knowledge of data build tools, Azure Data Factory, continuous integration and continuous delivery (CI/CD), automated testing, data lakes, data warehouses, big data, Collibra, and Unity Catalog
• Basic knowledge of building analytics applications using Azure Purview, Power BI, Spotfire, and Azure Machine Learning.

AI & ML -

• Conceptualize & design end-to-end solution view of sourcing data, pre-processing data, feature stores, model development, evaluation, deployment & governance
• Define model development best practices, create POVs on emerging AI trends, drive the proposal responses, help solving complex analytics problems and strategize the end-to-end implementation frameworks & methodologies
• Thorough understanding of database, streaming & analytics services offered by popular cloud platforms (Azure, AWS, GCP) and hands-on implementation of building machine learning pipeline with at least one of the popular cloud platforms
• Expertise on Large Language Model preferred with exposure to implementing generative AI using ChatGPT / Open AI and other models. Harvesting Models from open source will be an added advantage
• Good understanding of statistical analysis, data analysis and knowledge of data management & visualization techniques
• Exposure to other AI Platforms & products (Kore.ai, expert.ai, Dataiku etc.) desired
• Hands-on development experience in Python/R is a must and additional hands-on experience on few other procedural/object-oriented programming languages (Java, C#, C++) is desirable.
• Leadership skills to drive the AI/ML related conversation amidst CXO, Senior Leadership and making impactful presentations to customer organizations

Stakeholder Management & Communication Skills

• Excellent communication, negotiation, influencing and stakeholder management skills
• Preferred to have experience in project management, particularly in executing projects using Agile delivery frameworks
• Customer focus and excellent problem-solving skills

Qualification

• BE or MTech (BSc or MSc) in engineering, sciences, or equivalent relevant experience required.
• Total 13+ years of experience and 10+ years of experience in building/managing/administrating data and analytics applications is required
• Designing solution architecture and present the architecture in architecture review forums

Additional Qualifications

• Ability to define best practices for data governance, data quality, and data lineage, and to operationalize those practices.
• Proven track record of designing and delivering solutions that comply with industry regulations and legislation such as GxP, SoX, HIPAA, and GDPR.

How do we do it?

The first step to changing the world is changing hearts and minds. The stories of people who lead, for example, move millions to action. We started to give a voice to millions of change-makers and innovators in the country, using the power of storytelling to

inspire change. With over 200 million readers and participants, we are today the world’s largest solution-focused platform.

As a Content Sales/ Branded Content Sales Head, with us, you will:

1. Drive sales and profitability from a dedicated set of industry verticals on a national level

2. Build solid relationships with corporate cause marketing functions, and large CSR teams and

foundations to attain large-scale campaigns for us.

3. Build and develop commercial and strategic relationships with brands and agency partners.

4. Negotiate partnership deals and encourage and supervise any collaborations with partner brands.

5. Establish TBI as a thought leader in the CSR / Development / Sustainability ecosystem

by developing IPs and campaigns with the marketing and editorial teams, participating in relevant events, applying for awards, and more.

6. Manage a multi-functional team and help sensitize & educate them on various social sector issues. 

7. Conceptualize digital led strategies and solutions to address client/brand requirements

8. Regularly contact, prospect for, and develop new advertising opportunities with key clients

and agency stakeholders.

9. Manage clients from initial engagement to campaign completion to re-engagement

10. Develop clear and consistent strategies to achieve the company stated business goals and revenue targets, while ensuring a healthy funnel of opportunities at all times.

Our ideal colleague:

1. A professional with 2-5 years of experience, in corporate/B2B sales in the Digital Media industry or having experience of working in the space of impact consulting, impact investing or CSR projects. 

2. An exceptional communicator with superlative written and oral communications skills, creativity, and attention to detail.

3. Possessing an ability to conceptualize branding and marketing opportunities and designing media-led CSR solutions.

4. Experience in forging partnerships with central & state level government agencies.

5. A pro at concept selling and should have a good CSR, agency and client connect.

6. Having a deep understanding of how to create business driven creative solutions.

7. Experienced in developing brand and marketing strategies as well as providing recommendations to the team.

8. A problem solver delivering creative content solutions to help brands with maximum outreach against their investment.

9. Able to work with cross-functional teams. Effectively meet client commitments by working with

teams across the organization – editorial, multimedia, social media, legal & finance. Manage client expectations while adhering to the company ethos and values.

10. A pro at managing relationships – Ability to plan, schedule & effectively deliver as per commitments to each client. Ability to scale brand/agency partnerships year on year.

11. Self-motivated – Ability to work under high-pressure environments and maturity to understand the business needs at all points.

12. A great negotiator, quick learner, thinker, and doer.

13. Have developed and executed end-to-end impact projects in the space of social change, sustainability and more.

You will work on:

You will be working on our client’s massive scale Infrastructure and CloudOps requirements. You will be directly working on the customer's cloud environment and managing their product infra life cycle.

What you will do (Responsibilities):

Understand how the product works and how it is used by the customers

Day-to-day operational support of product infrastructure on all three major public cloud services

Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills

Create and manage processes for the secure operation of customer cloud environments

System (Windows, Linux, and SQL Databases) and Network administrations

Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.

Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.

Build hosting environments for clients all over the world

Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome

On-call responsibilities to respond to emergency situations and scheduled maintenance

Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

What you bring (Skills):

Minimum 2 years of relevant experience in cloudops (mainly into MS Azure), infrastructure management, and support

Strong Windows Systems, SQL Database, and Network administration skills

Strong understanding of cloud applications, concepts, and the storage, compute, and networking components

Readiness to work in 24x7 rotational shift model

Scripting in PowerShell, Linux shell, Python or C#

Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results

Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills

Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem

Great if you know (Skills):

AzureOps:

Comfortable using TFS (Team Foundation Server) and Azure DevOps workflows

Comfortable with Visual Studio and SQL Server Data Tools

Exposure to deployment using Azure cloud console and ARM templates

Experience in handling Azure AD & RBAC related activities will be a plus

Comfortable with basic DevOps concepts like CI/CD, and Infra-automation

Advantage Cognologix:

A higher degree of autonomy, startup culture & small teams

Opportunities to become an expert in emerging technologies

Remote working options for the right maturity level

Competitive salary & family benefits

Performance-based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.

We are DevOps focused organization helping our clients focus on their core product activities by handling all aspects of their infrastructure, integration and delivery.

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

1. Good communication skills (spoken and written).

2. Persuasion and people skills to engage clients and customers.

3. Data mining experience using LinkedIn, Google, etc.

4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.