Customer Support Executive

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

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Job Title: Program Head – HRT (Hormone Replacement Therapy) Centre of Excellence

Location: India / Hybrid / Global

Employment Type: Full-time 

Reports To: Founder / Board / CEO

Company Overview:

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Job Summary

Mirorfem Tech is establishing a Hormone Replacement Therapy (HRT) Centre of Excellence (CoE) to deliver safe, evidence-based, scalable, and personalized hormone health solutions for women. The Program Head – HRT CoE is a Managing Director–level role with full end-to-end ownership of program vision, clinical-tech roadmap, operating structure, and commercial scale.

Program Strategy & Ownership

·        Define the end-to-end HRT program vision, roadmap, and service architecture

·        Translate clinical intent into scalable, tech-enabled care models

·        Own the program lifecycle from concept → launch → scale

Clinical & Quality Governance

·        Build and govern evidence-based HRT protocols in collaboration with Medical Advisors and Key Opinion Leaders (KOLs)

·        Establish patient safety, quality assurance, and clinical governance frameworks

·        Ensure compliance with applicable healthcare regulations, ethical standards, and audit requirements

Operations & Execution

·        Design operating structures, workflows, and governance cadence

·        Define and track KPIs across clinical outcomes, experience, efficiency, and growth

·        Build and lead multidisciplinary teams across clinical operations, product, and program management

Commercial & Business Leadership

·        Own revenue, cost structures, margins, and profitability

·        Drive sustainable unit economics for HRT offerings

·        Partner with growth, product, and marketing teams to scale responsibly

Stakeholder & Ecosystem Engagement

·        Work closely with Founders, Board members, clinicians, and external partners

·        Represent the HRT program with regulators, partners, and strategic stakeholders

·        Enable strong collaboration between medical, tech, and business teams

Success Metrics

·        Clinical safety, outcomes, and adherence indicators

·        Patient satisfaction, engagement, and retention

·        Revenue growth with sustainable unit economics

·        Regulatory compliance and audit readiness

·        Strength, stability, and performance of leadership and delivery teams

Ideal Candidate Profile

Education (Mandatory)

·        MBBS

·        MBA / MHA / MPH (Healthcare Management, Strategy, Operations, or equivalent)

Experience

·        15+ years in healthcare, FemTech, HealthTech, or life sciences

·        Proven leadership in clinical programs, therapy platforms, or Centres of Excellence

·        Strong exposure to hormone health, women’s health, or chronic therapy programs

·        Experience engaging with regulators, clinicians, CXOs, and Board-level stakeholders

·        Demonstrated commercial ownership and large-scale execution capability

Core Competencies

·        Clinical-program translation into scalable business models

·        Strategic thinking with hands-on execution mindset

·        Strong governance, compliance, and risk management orientation

·        High credibility with clinicians and leadership teams

·        Ability to operate with autonomy in a fast-scaling environment

Why Join Miror

·        Opportunity to build a category-defining HRT Centre of Excellence

·        Direct impact on improving women’s hormone health outcomes at scale

·        Senior leadership autonomy with founder and board visibility

·        Chance to shape the future of ethical, tech-enabled hormone care

Join Miror and be the welcoming face of a company that values compassion, innovation, and excellence!

Why Join Us?

·        Be part of a high-growth startup tackling a real need in women’s healthcare.

·        Work with a passionate, purpose-driven team.

·        Opportunity to grow into next generation focused company roles as we scale.

·        Competitive salary and career progression.

To Apply:

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Job Title: Sales Coordinator

Location: Mehsan

Experience: 1-2 years

Qualification: Graduate in any discipline (MBA/PGDM in Sales or Marketing preferred)

Job Overview:

We are looking for a Sales Coordinator who will act as the central point of contact between the sales, production, dispatch, and accounts teams. The ideal candidate should have a complete understanding of all ongoing sales activities — including orders, dispatches, client follow-ups, and reporting — ensuring smooth coordination and timely execution of all sales operations.

Key Responsibilities:

1. Sales Coordination & Order Management

2. Coordinate end-to-end order processing — from order receipt to dispatch and delivery.

3. Maintain accurate records of all ongoing orders, customer requirements, and delivery timelines.

4. Follow up with internal departments (production, logistics, accounts) to ensure timely fulfillment.

5. Communication & Client Support

6. Serve as a communication bridge between customers and internal teams.

7. Provide customers with updates on order status, dispatch details, and pending requirements.

8. Handle queries, quotations, and basic customer support activities.

9. Dispatch & Documentation

10.Track daily dispatch schedules and ensure proper documentation (invoices, delivery challans, etc.).

11.Coordinate with logistics partners for smooth delivery of goods.

12.Sales Reporting & MIS

13.Prepare daily, weekly, and monthly sales reports for management review.

14.Track order status, pending dispatches, and customer payment status.

15.Follow-up & Coordination

16.Coordinate with the sales team for targets, client requirements, and project status.

17.Ensure all sales operations are carried out in compliance with company policies and timelines.

Key Skills & Competencies:

1. Strong coordination and multitasking abilities.

2. Excellent communication and follow-up skills.

3. Knowledge of order processing, dispatch, and documentation flow.

4. Proficiency in MS Office (Excel, Word, PowerPoint) and basic ERP/CRM tools.

5. Detail-oriented with strong organizational skills.

6. Ability to maintain complete visibility over all ongoing sales operations.

Preferred Qualifications:

1. Graduate in Commerce, Business Administration, or related field.

2. 1-3 years of experience in sales coordination, order management, or back-office sales operations.

Job Types: Full-time, Part-time

Looking for a candidate who can join us immediately and would like to hire a individual contributor and also can adapt as a team-player.

What we are looking for:

• Hands-on experience with key development technologies including Java, J2E, Springboot, React, HTML/CSS/Javascript. Others such as Python, Angular would be beneficial.
• Knowledge of databases, integration architectures/patterns and data modelling essential.
• API best practices, application servers, cloud services (especially AWS) and code quality/secure development all essential. Generative AI knowledge is a must.
• Experience of DevOps, CI/CD and source control tools and best practices required.
• Able to work collaboratively to create POCs and provide technical recommendations for solutions to problems with supporting evidence.
• Excellent written and verbal communication skills needed to effectively collaborate with cross functional teams.
• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects with the Ability to balance business priorities with technical requirements and manage multiple tasks under tight deadlines.

Responsibilities:

• Be a strong individual contributor in all aspects of software development lifecycle following agile methodologies (Analyze, design, develop, test, debug, and deploy phases of development projects) to deliver high quality solutions that meet business requirements.
• Experience in working with multiple application environments, and support business continuity across multiple geographic regions inclusive of Implementing DevOps culture, and use of tools to ensure Continuous Integration and Continuous Delivery for application deployment and adhering to S&P security requirements for vulnerability remediation.
• Perform reviews and integration testing to assure code quality and security standards are met. 
• Support the user base, assisting with tracking down issues and analyzing feedback to identify product improvements; Gather information and feedback from end users to understand and develop project requirements.
• Understand and commit to the culture of S&P Global: the vision, purpose, and values of the organization. 

• Java / J2ee Development environments
• Eclipse or similar tooling
• Very Strong Web front end development including JavaScript, Angular, React, etc.
• Develop REST based microservices using Spring, SpringBoot, SpringCloud, SpringListener, SpringMVC, JavaScript, HTML, XML, JUNITS Cloud, container image development and container orchestration

Skills Required:

• Angular, Spring Springboot, SQL Server

Experience Preferred:

• Looking for a full stack developer with Strong Front end experience, Spring Springboot, SQL Server, GCP

• Ensure all operations are carried out in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Manage budgets and forecasts

• Bachelor’s Degree (Business, Operations Management, or related field)
• Experienced in the US Residential Mortgage Industry (Processing, Underwriting, Closing)
• 3-5 years of underwriting or credit and risk analysis experience
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills

• Medical insurance
• Transportation provided for nightshift