Customer Support Executive

Innovation Lead – AI/ML

Location: Chennai, India (On-site)

Experience: 3–6 Years

Type: Full-time

About Us

SPI Aviation Support Services, founded in October 2023, has evolved into a leading AI-driven aviation solutions provider. Starting as a back-office support entity, we transformed into a Capability Centre, to optimizing global aviation Engine MRO operations.

About the Role

We are looking for an Innovation Lead who can turn ideas into real prototypes, guide a small technical team, and drive AI/ML solutions that push the boundaries. You’ll work across computer vision, deep learning, automation, and experimental R&D projects.

Responsibilities

• Lead and mentor a small team of ML/Computer Vision engineers

• Design and develop end-to-end AI/ML solutions

• Build prototypes using Python, OpenCV, TensorFlow/PyTorch

• Work on image processing, object detection, OCR, and real-time CV systems

• Convert business problems into technical approaches and experiments

• Review code, guide architecture decisions, and ensure high-quality delivery

• Stay updated on emerging AI/ML research and bring new ideas to execution

• Collaborate with product and engineering teams to deploy models

Must-Have Skills

• Strong experience in Computer Vision, Deep Learning, OpenCV, TensorFlow/PyTorch

• Hands-on experience with CNNs, object detection models (YOLO, SSD, Faster R-CNN)

• 3–6 years of applied ML/AI experience

• Proven experience as a team lead / mentor

• Excellent problem-solving and communication skills

• Ability to prototype quickly and iterate fast

Good-to-Have Skills

• Experience with MLOps or model deployment

• Exposure to robotics, automation, or innovation/R&D projects

• Research papers, patents, or hackathon achievements

• Experience in GPU optimization or real-time inference

Why Join Us?

• Work on high-impact innovation projects

• Freedom to experiment and build prototypes

• Collaborative and fast-moving environment

• Chance to lead a team and shape AI/ML strategy

Company Overview:

OLOID is a leading provider of physical identity and access technology committed to enabling converged cyber and physical security for the modern workplace. Dedicated to ensuring secure and privacy-forward authentication, OLOID’s objective is to establish a framework that connects and manages workplace security by integrating with HR, IT, and various records systems, unifying cyber and physical identities across the organization.

Job Summary

We are seeking a highly skilled and experienced Senior Node.js Developer to join our development team. The ideal candidate will have a strong background in software engineering with a focus on JavaScript, Node.js, and modern web technologies. You will play a key role in building scalable backend services, integrating APIs, and contributing to full-stack development using frameworks like ReactJS.

Key Responsibilities

·         Design, develop, and maintain robust backend services using Node.js

·         Collaborate with front-end developers to integrate user-facing elements with server-side logic

·         Develop and consume RESTful APIs for various services

·         Write clean, maintainable, and secure code following best practices

·         Troubleshoot, debug, and optimize application performance

·         Implement authentication and authorization mechanisms where needed

·         Contribute to code reviews and technical discussions

·         Maintain and monitor applications on Linux-based environments

Required Qualifications

·         Bachelor’s or Master’s degree in Computer Science or a related field

·         Minimum 8 years of professional programming experience

·         At least 3 years of hands-on experience with Node.js development

·         Strong knowledge of JavaScript, particularly in browser-based frameworks such as ReactJS and Redux

·         Experience with Node.js frameworks such as Express or Hapi (preferred)

·         Solid understanding of asynchronous programming and its patterns

·         Skilled in troubleshooting and debugging complex applications

·         Familiarity with Linux environments

·         Proficiency in working with RESTful APIs and API integration

Responsibilities :

- Knowledge of Node.js and frameworks available for it {such as NestJS, Express, StrongLoop, etc.}

- Experience in Database, Postgres Preferred.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions 
- Strong proficiency with JavaScript

Role Description

• Office 365 Migration Specialist
• Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
• Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
• Candidates must be flexible to work Monday through Friday 

Primary roles and responsibilities

• Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
• Provide Level II/ Level III support for email and messaging systems
• Perform large-scale infrastructure implementations and migrations
• Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
• Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
• Implementation and migration of Exchange Archiving and Journaling.
• Create and maintain technical documentation.
• Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
• Participate in monthly maintenance windows
• Performs related duties as assigned

 
Experience and educational requirements

• Bachelor’s degree/Any equivalent Post Graduation.

 
Minimum skills, knowledge, and ability requirements

• Hands-on Exchange to O365 migration experience is a must.
• Very Good Knowledge on One Drive, SharePoint
• Integration of O365 with Okta
• Good communication and customer handling skills, candidates need to able to work with minimal supervision.
• Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
• Solid understanding of ITIL/ITSM best practices.
• Excellent problem solving and decision-making skills.
• Experience with Veritas Enterprise Vault a plus.
• Ability to work independently and as part of a team.
• Certifications in this field are a plus.