Customer Support Executive

Responsibilities

• Lead and manage a talented Engineering Team of 8+ members.
• Provide technical guidance and mentorship to team members and assist them in their career progression. Set OKRs, progress checks and do performance evaluations.
• Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.
• Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.
• Perform Design reviews, Code reviews
• Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Requirements

• Masters or Bachelor's Degree in Computer Science, Engineering or equivalent.
• Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.
• Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.
• Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Desired Skills and Experience NET, C++, Golang, Java, JavaScript, Python, Quality Assurance, C#

Lead Full Stack Developer (MEAN Stack) (Product Lead ) - 5+ Exp.

Responsibilities:

• Lead the Product development team in designing, implementing, and maintaining robust MEAN stack Application.
• Should be able to plan & execute Development Sprints in Jira based on given Feature Documentation.
• Should be able to allocate resources for Sprints and give time estimates.
• Conduct Daily Standup Meetings for Team and make sure of Sprint Progress.
• Provide technical leadership and mentorship to junior developers, guiding them in best practices for MEAN Stack development.
• Collaborate with stakeholders to gather requirements, provide technical insights, and communicate project progress.
• Stay updated with the latest development trends, tools, and technologies, and advocate for their adoption within the team.
• Making sure that we are creating highly scalable and maintainable API’s that meet performance and security requirements.
• Make sure to have at least 90% Test Coverage for NodeJS Backend.
• Conduct detailed code reviews & refactoring and ensure adherence to coding standards, best practices, and project guidelines.
• Optimising frontend components for maximum performance across a vast array of web-capable devices and browsers.
• Develop detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications.
• Articulates rationale for approach in the context of both business and user needs.
• Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints.
• Submit Weekly Sprint & Product Performance Report to Management

Requirements:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
• Minimum 5+ years of experience in Node.js & Angular development.
• Experience with NoSQL database technologies like MongoDB is must.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to prioritize tasks, manage projects properly and meet project deadlines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines is must.

Purpose

·        The Analytics and BI Head will collaborate closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.

·        The candidate will ensure data accuracy and consistent reporting by designing optimal processes and procedures for analytical managers and employees to create and follow.

·        The candidate will manage the processes and people responsible for correct data reporting, modeling, and analysis.

Key Responsibilities

Responsibilities will include but will not be restricted to:

·        Lead cross-functional projects involving advanced data modeling and analysis techniques and review insights that will guide strategic decisions and uncover optimization opportunities.

·        Managing project budgets and financials, including forecasting, monitoring, and reporting.

·        Providing clear and concise instructions to different teams to ensure quality delivery of analysis.

·        Maintain dashboards and performance metrics support that support key business decisions.

·        Planning and executing strategies for completing projects on time.

·        Determining the need for training and talent development.

·        Recruit, train, develop and supervise managerial level employees.

·        Examine, interpret, and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing, and product teams.

·        Oversee the deliverable pipeline, including rationalization, de-duplication, and prioritization.

·        Anticipate future demands of initiatives related to people, technology, budget and business across the departments and review solutions to meet these needs.

·        Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

Technical Requirements (what)

·        Advanced knowledge of data analysis and modeling principles: KPI Tree creation, Reporting best practices, predictive analytics, statistical and ML based modeling techniques

·        Work Experience of 20+ years in analytics inclusive of 5+ years of experience of leading a team. Candidates from Insurance Industry are preferred.

·        Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.

·        Strong problem solving, quantitative and analytical abilities.

·        Strong ability to plan and manage numerous processes, people, and projects simultaneously.

·        The right candidate will also be proficient and experienced with the following tools/programs:

§ Experience with working on big data environments: Teradata, Aster, Hadoop.

§ Experience with testing tools such as Adobe Test & Target.

§ Experience with data visualization tools: Tableau, Raw, chart.js.

§ Experience with Adobe Analytics and other analytics tools.

Desired Personal Qualities or Behavior

·        Strong leadership qualities, ability to communicate the vision crisply and drive collaboration and innovation.

·        Must be an initiative-taker.

·        Strong diligence, organizational skills, and the ability to manage multiple projects

·        Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the company and outside vendors.

·        Ability to work in a diverse team environment and effectively support the demanding needs of the company.

·        Ability to work under pressure, meet deadlines with shifting priorities.

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

• Reference Name: PRAVALIKA- HR

Job Description:

• Process : International Semi Voice Process
• Designation: Customer Support Executive
• Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
• Shift Timings: Night Shift (6.30PM - 4.30AM)
• Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
• Age limit : 18 - 26 Yrs.
• Work Location: Nungambakkam, Chennai.

Do mention as "PRAVALIKA -HR" on the right top of your resume while coming for the walk in. Also bring a copy of your AADHAAR card xerox copy. Along with educational documents for verification.

Note: Interested candidates can kindly walk in to the below mentioned venue.

Venue:

Zealous Services Pvt.Ltd ,
No:17/7, A Block ground floor

NRCS Towers, Kodambakkam high road

Nungambakkam, Chennai-60034

Landmark: Near to Palmgrove Hotel and News7 Channel

Refer to your Friends too!!! Spot Offer!!! Don't Miss It!!!

• Defining and documenting best practices and strategies regarding application deployment and infrastructure maintenance
• Providing guidance, thought leadership and mentorship to development teams to build cloud competencies
• Ensuring application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design
• Managing cloud environments in accordance with company security guidelines
• Developing and implementing technical efforts to design, build and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling and advanced analytics
• Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
• Troubleshooting incidents, identifying root cause, fixing and documenting problems and implementing preventive measures
• Educating teams on the implementation of new cloud-based initiatives, providing associated training as required

Desired Candidate Profile

• Bachelor’s degree in computer science, information technology
• 2+ years of experience as architect, designing, developing, and implementing cloud solutions on AWS platforms
• Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytic
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists and subject matter experts
• Self-motivation with the ability to drive features to delivery
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly
• AWS certifications are a plus
• Knowledge of web services, API, REST, and RPC    

The opportunity

The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.

You are great at

As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.

Required Candidate Profile

• 4 year degree in or equivalent experience
• 8+ years of engineering (software development) experience
• 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
• Proficient in building high performing APIs and writing specs
• Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
• Experience in SAP Hybris Commerce would be a plus
• Experience with integration, data handling technologies and other open source frameworks
• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
• Team-orientated, passionate about developing others’ skills and capabilities
• Successful track record of working in large scale technology solutions
• Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly