Customer Support Executive

JOB DETAILS:

* Job Title: Lead UX designer

* Industry: Banking and Finance

* Salary: Best in Industry

* Experience: 9 to 13 years

* Location: Pune, Maharashtra

Criteria

Strong UX Design / Product Design profile

Minimum 9+ YOE in UX / Product Design

Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Should NOT have more than 12 Years of Total Experience

Role & Responsibilities

• Leverage one’s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
• Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
• Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
• Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Content square, Smartlook, Glassbox etc.
• Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
• Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
• Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
• Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.
• Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.
• Build a partner ecosystem to deliver the CX objectives for the company.
• Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.
• Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate

• Bachelor’s degree in design or a related field
• Working knowledge of UX design principles
• Knowledge of Wireframing/prototyping tools
• Good knowledge of UX design tools such as Figma, Axure, or InVision
• Experience with user testing and usability analysis

MUST-HAVES:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR) and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

SKILLS: REACT, REACT NATIVE, PLATFORM INTEGRATION, JAVASCRIPT

Notice Period: 0-15 Days only

Additional Guidelines:

Interview process: - 2 Technical round + 1 Client round

3 days in office, Hybrid model.

JOB DESCRIPTION:

We are seeking a highly skilled Senior Web Developer with deep expertise in React and Next.js to join our growing team. The ideal candidate will have extensive experience in building high-quality, scalable web applications and will take ownership of both frontend development and architecture. As a Senior Developer, you will collaborate closely with product managers, designers, and other developers to deliver robust and performant solutions. Your ability to solve complex problems, optimize web performance, and mentor junior developers will be key to success in this role.

KEY RESPONSIBILITIES:

• Design, develop, and maintain web applications using React and Next.js.
• Architect and optimize web pages for speed and scalability.
• Build reusable components and front-end libraries for future use.
• Implement server-side rendering and static site generation using Next.js.
• Collaborate with the backend team to integrate APIs and ensure seamless front-end and back-end communication.
• Ensure the technical feasibility of UI/UX designs and implement pixel-perfect user interfaces.
• Work with product teams to build features that improve user engagement and satisfaction.
• Troubleshoot, debug, and upgrade existing systems.
• Provide technical leadership and mentorship to junior developers.
• Stay up-to-date with the latest web development trends, frameworks, and tools.

REQUIREMENTS:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR)and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

PREFERRED QUALIFICATIONS:

• Experience with Next.js API routes and serverless functions.
• Familiarity with cloud platforms (e.g., AWS, Vercel) and CI/CD pipelines.
• Experience with modern CSS frameworks (e.g., Tailwind, Styled Components).
• Knowledge of SEO best practices for React and Next.js applications.
• Contributions to open-source projects or a portfolio of personal projects.

Position:  AEM Developer 

•  Exp : 5 to 7 Yrs
• JD for AEM Developer 
• 
  
• Job Function :

• Experienced Java Developer with knowledge in web framework based development and internet technologies

• Develop digital consumer experiences based on foundation of the Adobe AEM product suite, including AEM, CRX, Target and DAM

• Translate marketing and web site needs into AEM specific recommendations and solutions

• Leverage AEM, other state-of-the-art technologies, and integration patterns to solve cross-departmental challenges

• Design and improve internal development methodologies around Adobe AEM solution

• Deliver a robust self-service environment for the end user community

• Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex software apps

• Create and integrate content-driven applications on top of AEMs core platform and integrate with E-commerce solutions and search engines

• Work with technology teams to build and maintain web applications using Adobe's Experience Manager CMS to include site architecture, custom components, workflow development, Digital Asset Management (DAM)

• Integrate websites with web analytics tools and analyze/report on analytics data

• Goal oriented and self-motivated

• Candidate must have the ability to work independently or within a team environment

• Strong oral and written communications skills with ability to create software design and engineering documents

• Ability to multi-task and deliver high quality work under tight deadlines is essential

• Ability to work in a fast paced environment is crucial

• Ability to learn, excel and deliver at a quick pace is required

• BS/BA or higher in Computer Science or related field

Qualification :

  5-7 years in Internet related system development for a public-facing internet web site. (Candidate must have prior experience with public-facing/internet web site development)

• Exposure to AEM Sites preferred

• Experience working with CMS platforms, and 5+ years of experience building with Adobe Experience Manager/CQ5

• Experience developing applications, templates, and components for the Adobe AEM product (WCM, DAM, CRX)

• Experience customizing workflows and integration with other enterprise systems

• Demonstrated experience with Java, JavaScript, HTML5, CSS3 and related technologies

• Working knowledge and understanding of the following: Apache Sling, Apache Felix, Apache and App server logs, OSGi, RESTful web services, Javascript, jQuery, AJAX, JSON, HTML, CSS

• Ability to write complex programs, analyze code changes and make suggestions to improve code complexity for maintainability and scalability.

Due to the high volume of applicants, we are only able to interview candidates who have actively contributed to Keyshade by attempting at least one of our GitHub (https://git.new/keyshade) issues. It’s okay if your PR doesn’t get merged—we are looking for genuine effort. Please include your GitHub username in the question section of this job post.

We’re looking for a talented Full Stack Intern who thrives in a collaborative, fast-paced environment (but without the hustle culture). You’ll work on both frontend and backend tasks, learn from our experienced team, and make meaningful contributions to an open-source project. If you’re eager to grow and have prior experience contributing to open-source, we’d love to hear from you!

Who We're Looking For

You’re a great fit if you:

• Have a solid foundation in TypeScript (mandatory).
• Are excited to learn more and work in an open-source development environment.
• Can translate designs and business logic into clean, efficient code.
• Love solving complex problems and debugging tricky issues.
• Have prior experience contributing to open-source projects (preferred).
• Are proactive, curious, and willing to collaborate across teams.
• 
  

Responsibilities

As a full-stack intern, you will:

Frontend Tasks:

• Translate Figma designs into pixel-perfect React/Next.js code using TailwindCSS.
• Ensure apps are responsive and visually polished.
• Write and maintain tests to ensure features are stable and bug-free.
• Optimize UI performance and address any frontend issues raised by the open-source community.

Backend Tasks:

• Build and maintain scalable Nest.js applications.
• Implement robust backend solutions using Node.js and TypeScript.
• Write tests to ensure backend stability before deployment.
• Troubleshoot backend issues and optimize app performance.
• Collaborate with design and development teams to ensure seamless integration between frontend and backend systems.

Qualifications

Must-Haves:

• Strong proficiency in TypeScript, React, and Next.js.
• Familiarity with Nest.js, Git, and GitHub workflows.
• Experience with CSS frameworks like TailwindCSS.
• A working laptop/desktop capable of handling development tasks.

Good-to-Haves:

• Experience with state management tools .
• Understanding of monorepo tools like Turborepo and pnpm workspaces.
• Familiarity with Shadcn/UI and atomic design principles.
• Prior open-source contribution experience (highly preferred).

Benefits

• 100% remote work with no rigid time limits—your productivity defines your work hours.
• Flexible schedule—we’re night owls, but your schedule is yours.
• Performance bonuses for exceptional contributions.
• Open-source exposure and networking opportunities with contributors worldwide.
• A cool Swag Kit to make you feel like you're part of Keyshade forever.
• A chance to shape an innovative product in the secrets management domain.

About Us

Keyshade is a self-funded, remote, open-sourced startup, based out of India. We are a small team working entirely remotely, and also being sustained a lot by the open-source ecosystem.

Our product deals in the domain of data and information security. We provide developer teams of all sized with the solution to the age-old problem of managing configurations for their applications. Keyshade aims at providing developers with an intuitive platform that enables them to outsource secret and configuration management, while they can put their entire focus in developing their application. We have developed our product with a security-first mindset, while also keeping into consideration the ease of use of the product.

Bot checking

If you have went through the whole JD and if you are not a bot then give us a star on Github: https://git.new/keyshade

Job Description:  

Responsibilities: 

• Define standards and quality metrics  
• Putting testing strategies and practices in place 
• Leading the team of test engineers, training them on functional and non-functional needs 
• Reporting of status, defining risks contingencies, plans and escalations 
• Ensure that several testing and validation processes are improved continuously. 
• Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle. 

Requirements and skills:  

• Experience with Linux environments  
• Experience with Cypress
• Strong programming skills in Python 
• Experience in using Selenium Webdriver for test automation 
• Able to follow the agile process for the whole life cycle of testing. 
• Expert-level knowledge of Jira bug tracking and planning tool 

Our client is currently looking for a Data Solutions Associate Director to join the data, technology & analytics division.

• Support agencies on client brief responses, working with the analytics & technology directors to develop tailored solutions using proprietary or partner technologies.
  
• Conduct client data & technology audits for development of audience strategies.
  
• Deliver detailed digital transformation roadmaps to support audience activation, provided in a client-ready format for agency partners to utilize.
  
• Project manage all signed-off SOW’s, from initiation to closure and ensure effective delivery.
  
• Work closely with agency planning teams to identify opportunities for clients within data & tech service scope.
  
• As the SME on data marketplaces, be the POC for buying teams with enquiries on data strategy for media activation (source, validate, build).
  
• Develop agency data ‘champions’ in your respective market, through training and enablement programs covering Identity resolutions, data governance and ethics policies, as defined by our global and legal teams.
  
• Work with the Regional & Marketing teams to create & deliver Learning & Development sessions on our partner solutions to buying and agency teams.
  
• Lead and develop key relationships with relevant data & technology partners, working with investment & agencies to deliver opportunities that support our client and internal requirements.
  
• Any other ad-hoc projects or tasks relevant to the position.
  
• Build a great working relationship with your team, market teams and client team, operating seamlessly together to deliver success for our clients, across the briefing, booking, set up, optimization and reporting processes.
  
  

• Work with product and business stakeholders to prepare test cases and plan
• Build, enhance and maintain automation frameworks for scalability, stability, and performance
• Write new automated tests for existing and new features
• Collaborate with QA Engineers to develop effective strategies and test case documentation
• Create logs to document testing phases and defects
• Report bugs and drive them to closure by collaborating with development teams
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

What Makes You A Great Fit

• Experience with test frameworks, regression testing, and QA methodology
• Ability to document and troubleshoot errors
• Desire to be a perfectionist