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Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Job Title: Salesforce QA Engineer

Experience: 6+ Years

Location: Bangalore - Hybrid (Manyata Tech Park)

Job description:

6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.

Proven expertise in Salesforce particularly within the Sales Cloud module.

Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.

Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. 

You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. 

A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. 

Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. 

You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. 

Roles and Responsibilities:

• Build scalable and loosely coupled services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements

Some specific Requirements:

• Atleast 2+ years of Development Experience
• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
• Expertise in Node.JS and Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io (http://socket.io/)
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
• Working knowledge of MongoDB, Redis, MySQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources
• Experience in Vue.js would be plus

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Expereince on .Net Core

-Experience in database MS SQL

Job Description

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development teams and product managers to ideate software solutions
• Good working knowledge of PHP MVC web frameworks (Symfony or Codeigniter or Laravel)
• Proficiency in JavaScript (or jQuery) programming.
• Relational database skills with MySQL
• Understanding of responsive CSS design frameworks such as Bootstrap.

Requirements and skills

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics, or relevant field

Interested candidates can share their CVs to shubhashish.dutta (at the rate) viswasi.com 

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will help develop a robust roadmap for ensuring operational excellence

- You will setup infrastructure on AWS that will be represented as code

- You will work on several automation projects that provide great developer experience

- You will setup secure, fault tolerant, reliable and performant systems

- You will establish clean and optimised coding standards for your team that are well documented

- You will set up systems in a way that are easy to maintain and provide a great developer experience

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on cloud infrastructure setup, especially on AWS since 8+ years

- You have set up and maintained reliable systems that operate at high scale

- You have experience in hardening and securing cloud infrastructures

- You have a solid understanding of computer networking, network security and CDNs

- Extensive experience in AWS, Kubernetes and optionally Terraform

- Experience in building automation tools for code build and deployment (preferably in JS)

- You understand the hustle of a startup and are good with handling ambiguity

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

What you need to have: