
Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

About Think learn Pvt-ltd Byjus
About
BYJU'S is a worldwide education technology firm that provides highly engaging, adaptive, and efficient learning solutions to more than 150 million students located all over the globe. BYJU was established in India in 2011 to provide access to education of a superior standard for pupils located all over the globe.
BYJU offers a learning experience that is on par with the best in the world by using technologies that integrate mobile, interactive material, and individualized teaching methods. BYJU's geography-agnostic solutions and more than 12,000 teachers make education an engaging and delightful experience by using contextual and visual programs that adapt to the skill level, unique learning style, and pace of each student. BYJU'S, which has operations in more than 21 countries and learning programs in a variety of languages, has been named one of Time magazine's 100 Most Influential Companies for 2021.
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6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
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Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills


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Any Graduate/Post Graduate.
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- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 6 years of experience as a Java Developer
- Aptitude for learning new technologies quickly.
- Good problem-solving and analytical skills.
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Glassdoor rating of 4.8, indicating high employee satisfaction.
Free healthcare benefits.
Strong focus on upskilling and professional development opportunities.
Diverse and inclusive work environment.
Competitive compensation and benefits package.
Emphasis on maintaining a healthy work-life balance.


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0.5 - 3 years of experience
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- Create project plan and timelines for execution
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- <4 escalations per year
Skills required:
- Strong attention to detail with an analytical mind and problem-solving attitude
- Ability to manage and work with teams
- Ability to adapt to new tools and softwares
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- Has experience operating at least 1 CMS
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Tools to master:
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Job Brief
The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Skills Requirement
- Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Proficiency in HTML, CSS and Bootstrap
- Understanding of server-side CSS
- Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them
- Familiarity with browser testing and debugging
- Experience with responsive and adaptive design
- Experience with GitHub, Tortoise SVN Version Control
- Understanding of key design principles
- Strong attention to detail
- Knack for writing clean, readable, and easily maintainable code
- Sound analytical, problem-solving, and communication skills.
Responsibilities
- Translate application storyboards and use cases into functional applications
- Design, build and maintain efficient, reusable, and reliable code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Help maintain code quality, organization, and automatization
- Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Checking your code to detect and remedy errors and omissions.
- Testing your outputs to ensure that they are in excellent working order.
- Deploying developments and monitoring uptake by the target audience.
- Using clients' feedback to inform the creation of subsequent versions of each development.
- Remaining abreast of coding and technological changes that will impact your work.


