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Customer Success Manager
Customer Success Manager
AbleCredit's logo

Customer Success Manager

Arpita Das's profile picture
Posted by Arpita Das
3 - 9 yrs
Best in industry
Bengaluru (Bangalore)
Skills
adoption
Onboarding
Customer Retention
renewal
upsell
cross sell
Stakeholder management
cross functional collaboration
Escalation management
Problem solving
API
Integration

Role

We are looking for a Customer Success Manager to help customers successfully adopt our platform, achieve measurable outcomes and build long term value. You will manage multiple customer accounts and own adoption, stakeholder engagement, account health, renewals and expansion.


What Your Role Look Like?

  • Own the customer relationship after implementation and throughout the customer lifecycle.
  • Understand customer objectives, workflows and success criteria.
  • Drive product adoption and ensure customers realise measurable business value.
  • Conduct regular customer reviews and track agreed success metrics.
  • Build relationships across business, credit, risk, operations and technology teams.
  • Monitor account health, identify risks early and create corrective action plans.
  • Coordinate with Implementation, Product, Engineering and Support to resolve customer requirements and issues.
  • Manage customer escalations with clear ownership and communication.
  • Support renewal conversations and identify expansion opportunities.
  • Maintain accurate account plans, customer history and stakeholder records.


What You Need to Succeed?

  • 3-5 years of experience in Customer Success, Account Management,or Enterprise SaaS.
  • Experience working with banks, NBFCs, HFCs or fintech companies.
  • Understanding of lending processes and customer workflows.
  • Proven ability to drive adoption, customer outcomes and stakeholder alignment.
  • Experience managing multiple stakeholders and complex accounts.
  • Basic understanding of integrations, APIs, data workflows and AI solutions.
  • Strong ownership, problem solving and escalation management skills.
  • Clear and structured written and verbal communication.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About AbleCredit

Founded :
2023
Type :
Product
Size :
0-20
Stage :
Raised funding

About

AI that writes Credit Reports on its own !!

AbleCredit is a friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

AI that writes Credit Reports on its own !!

AbleCredit is your friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.

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