Cutshort logo
AbleCredit logo
Customer Success Manager
Customer Success Manager
AbleCredit's logo

Customer Success Manager

Arpita Das's profile picture
Posted by Arpita Das
4 - 10 yrs
₹1L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Onboarding
Customer Retention
Stakeholder management
Account Management
Account growth
Post sales
Relationship management
Upsell
Cross sell

Role

Own a portfolio of customer accounts and drive onboarding, adoption, retention, stakeholder management, and account growth. SaaS experience is preferred; BFSI exposure is useful but not mandatory.


Key Responsibilities

  • Own post-sales relationship management for a portfolio of customer accounts.
  • Drive onboarding, implementation coordination, and early value realization.
  • Run regular account reviews covering adoption, risks, action items, and growth opportunities.
  • Improve retention and reduce churn through proactive account management.
  • Identify upsell and cross-sell opportunities with sales or account leadership.
  • Coordinate with product, support, implementation, and operations teams on escalations and customer requests.


Ideal Candidate

  • 5–8 years of experience in customer success, account management, enterprise support, implementation, or client servicing.
  • Strong SaaS or B2B technology experience with demonstrated client management capability.
  • Comfort managing multiple stakeholders across onboarding, adoption, renewals, and ongoing engagement.
  • Commercial mindset with the ability to spot revenue expansion opportunities within existing accounts.
  • Strong communication, problem solving, and cross-functional execution skills.


Must Have

  • Enterprise client handling and stakeholder management
  • Onboarding and product adoption ownership
  • Retention / renewal orientation
  • Escalation management and follow-through
  • CRM discipline and account tracking


Success Metrics

  • Gross retention and renewal rate
  • Product adoption and account health
  • Expansion / upsell contribution
  • Time to value for new customers
  • Escalation closure and review cadence discipline


Preferred backgrounds: SaaS, fintech, B2B technology, enterprise client management



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About AbleCredit

Founded :
2023
Type :
Product
Size :
0-20
Stage :
Raised funding

About

AI that writes Credit Reports on its own !!

AbleCredit is a friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

AI that writes Credit Reports on its own !!

AbleCredit is your friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.

Company social profiles

blog

Similar jobs

Vikgol Technologies
Kaviya Nagaraj
Posted by Kaviya Nagaraj
Bengaluru (Bangalore)
0 - 2 yrs
₹1.2L - ₹1.8L / yr
Human Resources (HR)
ATS
LinkedIn
Naukri
Cutshort
+3 more

About the Role

We are looking for a dynamic and result-oriented HR Recruiter to join our talent acquisition team. You will play a key role in driving our hiring efforts by managing the end-to-end recruitment lifecycle, sourcing top talent, and ensuring a seamless candidate experience.


Talent Sourcing & Screening:

  • Source potential candidates using various channels including job portals (Naukri, LinkedIn, Cutshort), social media, employee referrals, and internal databases. 
  • Screen incoming resumes and application forms to evaluate candidates' qualifications, skills, and experience against job requirements. 

Recruitment Coordination:

  • Conduct initial HR interviews (telephonic/video) to assess communication skills, domain knowledge, and cultural fit. 
  • Coordinate and schedule interviews between candidates and hiring managers. 
  • Maintain and manage candidate data in an Applicant Tracking System (ATS) or HRIS. 

Offer Management & Onboarding:

  • Negotiate salaries, notice periods, and other offer-related details. 
  • Send job offer emails, answer candidate queries about compensation and benefits, and complete documentation. 
  • Manage new hire onboarding formalities and induction processes. 

Stakeholder Management & Reporting:

  • Work closely with hiring managers to understand position requirements and refine job descriptions. 
  • Track and report recruitment metrics such as time-to-fill and source effectiveness. 
  • Build talent pipelines for current and future hiring needs.

Required Skills & Qualifications

Must-Have:

  • Experience: 0.6-2 years of proven work experience as an HR Recruiter, Talent Acquisition Specialist, or similar role. 
  • Sourcing Skills: Familiarity with sourcing techniques and hands-on experience with job portals (Naukri, LinkedIn, Indeed, etc.). 
  • Communication: Excellent verbal and written communication skills. 
  • Tech Savvy: Proficiency in MS Office (Excel, Word) and experience with resume databases or ATS. 
  • Education: Bachelor's degree (Any discipline). MBA in HR or a diploma in Human Resource Management is preferred. 

Good to Have:

  • Experience in bulk hiring or volume recruitment (e.g., sales, blue-collar, or IT roles). 
  • Knowledge of current labor laws, compliance, PF, and ESIC. 
  • Experience working in a startup or fast-paced environment. 

Key Competencies

  • Strong interpersonal and negotiation skills 
  • Attention to detail and time management 
  • Problem-solving ability 
  • Self-motivated and target-driven 
  • Ability to multitask 

What We Offer

  • Competitive salary package 
  • Growth opportunities and mentorship 
  • Dynamic and collaborative work culture 
  • [Add other perks such as health insurance, flexible hours, work-from-home options, etc.]

To Apply: Click on the "Apply" button on Cutshort and submit your updated resume.

Instructions for posting on Cutshort: Fill in the bracketed placeholders (e.g., [City], [Salary]) with your specific company details. You can also tag specific skills like Recruitment, Sourcing, HR Operations, Employee Engagement etc., to improve discoverability on the platform. 





Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Bengaluru (Bangalore)
8 - 10 yrs
₹40L - ₹47L / yr
SaaS

The candidate must have at least 5+ years of experience in B2B SaaS or enterprise technology sales from overall experience.

* US enterprise sales experience is preferred, with strong exposure to US enterprise sales cycles.

* The candidate must have deep experience in enterprise sales, handling large, complex, multi-stakeholder deals.

* The candidate must have driven $5M+ in annual enterprise revenue (preferably $10M+).

* The candidate must have 2+ years of people leadership experience.

* The candidate must have managed a sales team of 10+ members, including AEs and SDRs.

* The candidate must have hands-on experience building, executing, and scaling sales strategies.

* The candidate must have experience managing both inbound and outbound sales motions.

* Background in cybersecurity, deep tech, or complex technical products is preferred.

* Experience with VAR, multi-product, or consultative enterprise sales is a plus.

* The candidate must be comfortable leading revenue across global regions, with the US as the primary focus.

* The candidate must be based in Bangalore or willing to relocate.

Read more
QUEST BUSINESS SOLUTION
at QUEST BUSINESS SOLUTION
2 candid answers
Tisha Chatterjee
Posted by Tisha Chatterjee
Chandigarh
5 - 10 yrs
₹10L - ₹20L / yr
Adobe Experience Manager (AEM)
skill iconJava
OSGi
Apache Sling
J2EE
+5 more

Role Overview

The Senior Adobe Experience Manager (AEM) Developer will lead the design, development, and maintenance of Government of Rajasthan’s portal websites built on the AEM platform. This role involves leading technical solutions, performance optimization, security compliance, and guiding the development team.


Key Responsibilities

  • Lead the design and development of complex components and templates in Adobe Experience Manager (AEM).
  • Manage AEM configurations, workflows, and permissions for multiple portals.
  • Develop and integrate custom OSGi bundles, Sling models, and components.
  • Ensure performance tuning, caching strategies, and scalability of AEM solutions.
  • Handle dispatcher configuration and optimization for content delivery.
  • Collaborate with architects and project managers for solution design.
  • Ensure compliance with Safe-to-Host and OWASP security standards.
  • Mentor junior developers and review their code for quality.
  • Integrate with third-party services (Payment Gateway, SMS Gateway, etc.).
  • Manage version control (Git) and deployment pipelines (Jenkins).


Required Skills

  • 5+ years of experience in Adobe Experience Manager (AEM 6.3 or above).
  • Strong expertise in Java/J2EE, OSGi, Apache Sling, JCR (Jackrabbit Oak).
  • Hands-on experience with HTL (Sightly), HTML5, CSS3, JavaScript, jQuery.
  • Good understanding of Dispatcher, Apache HTTP Server, and performance tuning.
  • Knowledge of REST/SOAP APIs and system integration.
  • Familiarity with Git, CI/CD tools (Jenkins).
  • Excellent problem-solving and team leadership skills.


Preferred Certifications

Adobe Certified Expert (AEM Sites Developer or Architect).

Read more
Logistics & Supply Chain Network Platform
Logistics & Supply Chain Network Platform
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
6 - 8 yrs
₹15L - ₹30L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Skills required:
  • - Strong architecture and design skills and keen business sense.
  • - Strong core server-side technologies experience (Java), database design & performance tuning exposure.
  • - Strong OO design skills, knowledge of frameworks such as Spring/ Spring Boot/ exposure to functional programming a plus.
  • - Good knowledge of nodeJS/ noSQL a definite plus.
  • - Good exposure to front end/UI skills (JS, HTML, Angular).
  • - Good exposure to configuration management, testing, deployment.
  • - Deep knowhow of data structures, algorithms.
  • - Hands on development across technologies
Read more
Kolkata
8 - 20 yrs
₹10L - ₹15L / yr
Business Analysis
Agile/Scrum
Systems Development Life Cycle (SDLC)
Technical Writing
Technical drafting
+4 more

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

  • Assess change proposals and define solutions to help the organization to achieve its goals.
  • Discover, organise and clarify business needs and review/produce applications for change.
  • Prioritize requirements from various stakeholders.
  • Technical documentation.


Skills:

  • 4 - 5 years experience in technical documentation.
  • Sound knowledge and experience with Agile.
  • Experience in app making and web programming.
Read more
DataMetica
at DataMetica
1 video
7 recruiters
Shivani Mahale
Posted by Shivani Mahale
Pune
4 - 7 yrs
₹5L - ₹15L / yr
ETL
Informatica PowerCenter
Teradata
Data Warehouse (DWH)
IBM InfoSphere DataStage
Requirement -
  • Must have 4 to 7 years of experience in ETL Design and Development using Informatica Components.
  • Should have extensive knowledge in Unix shell scripting.
  • Understanding of DW principles (Fact, Dimension tables, Dimensional Modelling and Data warehousing concepts).
  • Research, development, document and modification of ETL processes as per data architecture and modeling requirements.
  • Ensure appropriate documentation for all new development and modifications of the ETL processes and jobs.
  • Should be good in writing complex SQL queries.
Opportunities-
  • • Selected candidates will be provided training opportunities on one or more of following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume and
  • Kafka would get chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
  • Will play an active role in setting up the Modern data platform based on Cloud and Big Data
  • Would be part of teams with rich experience in various aspects of distributed systems and computing.
Read more
A Product based MNC Company
A Product based MNC Company
Agency job
via Gadiya Infosystems Pvt LTd by Nabila Ibrahim
Remote only
3 - 8 yrs
₹1L - ₹10L / yr
skill iconPHP
MySQL
skill iconLaravel
Zend
skill iconPostgreSQL
+1 more

Job type: Permanent with ACL Digital

Client: Concentrix

Required skills:

  • MySQL, or Postgres
  • Linux systems
  • Agile Methodologies
  • Good communication skills
Read more
Jamboree Education Private Limited
Rujuta Kulkarni
Posted by Rujuta Kulkarni
Pune
1 - 5 yrs
₹3L - ₹4.5L / yr
Business Development
Marketing
Relationship building
Business & relationship building with schools and college

Liaison with schools and colleges in Mumbai

Good knowledge / contacts with schools and colleges

Experience in the education sector is preferred.
Read more
BULK SMS INDIA
at BULK SMS INDIA
1 recruiter
pinkesh khullar
Posted by pinkesh khullar
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1L - ₹2L / yr
MS-Office
Social media strategy
Communication Skills
Business Development Executive IT Sales position We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele You will be the front of the company and will have the dedication to create and apply an effective sales strategy The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients Responsibilities 1 Work in Team to achieve the targets 2 Candidate should be enthusiastic to achieve the targets 3 Ability to Analysis
Read more
Adjetter Media
at Adjetter Media
1 recruiter
Suman  Mercy
Posted by Suman Mercy
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹2L - ₹5L / yr
Inside Sales
Presales
Lead Generation
Business Development
Our Story: Enterprise Software and beer. Two things our founding team is super passionate about. After breaking our heads on complex buggy ugly, legacy software for donkey's years, 3 Beer Aficionados got together with the “enough is enough, let’s build some sh*t that really works and is simple” idea. Started in 2011 in a bar cum co-working space, Kapture CRM today is a growing family of 200+ folks working with 500+ awesome customers in 12 countries. Like all good things, we took our time to grow, but boy, do our customers love us! Job Summary: We’re seeking qualified Pre sales specialist to extend our global reach through exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build and maintain the brand that we are! Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. It is the perfect job if you like working with people and enjoy an ever-changing work environment. We are offering superb career growth opportunities, great compensation and benefits. Roles & Responsibilities: • Generate new leads, identify and contact decision-makers, screen potential business opportunities. • Co-ordinate & book appointments for the sales team with the emphasis of high quality leads. • Identify trends & customer needs, building a short/medium/long-term pipeline along with sales team. • Being familiar with initiating cold calls to potential customer database. • Maintaining & updating existing customer databases. • Collaborate with sales team in gaining complete understanding of specific goals, objectives & audiences. • Evaluate key performance indicators, provide on-going reports and communicate insights. • Understanding that strategy, relationship management, and sales ultimately fuel the company’s growth path. Skills & Qualifications: • Exemplary Communication skills. • Admirable written & interpersonal skills. • Working Experience with sales techniques. • Proven ability to plan & manage resources. • Strong Leadership, communication, logic, innovation, and collaboration skillset is preferred. If you have the will, we have the way. Be a part of a fast growing company. Kapture powers 500+ companies globally.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos