Customer Success Manager

Job Details

- Job Title: Associate Lead Designer

- Industry: Consulting & Technology

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Job Location: Bengaluru

- CTC Range: Best in Industry

Review Criteria

• Strong Product / UI/UX Designer Profile
• 6+ years of professional experience in UI/UX or Product Design
• 2+ years of experience leading and mentoring design teams, including providing feedback, guiding workflows, and elevating junior designers’ capabilities
• (Design Systems & Hands-On Skills): Must have strong hands-on experience with scalable design systems for web and mobile platforms and be highly proficient in Figma
• (Client & Stakeholder Management): Must have direct client or stakeholder-facing experience, able to communicate design concepts persuasively and collaborate throughout the project lifecycle
• (Portfolio): Must have a strong, well-curated portfolio demonstrating end-to-end product design work, including user research, interaction design, visual design, and measurable impact on product outcomes
• Must have excellent communication and storytelling abilities to present complex design ideas clearly to clients, stakeholders, and teams
• Must have Bachelor’s or Master’s in Design or equivalent

Role & Responsibilities

We’re looking for an Associate Lead Designer who excels at balancing creative vision with practical execution, guiding teams & delivering exceptional results.

If you thrive on transforming complex challenges into elegant solutions, mentoring fellow designers & building strong client relationships, this is your opportunity to shine. Your leadership will directly fuel the company’s creative excellence, client satisfaction & industry reputation.

Your Purpose to the Team:

• Act as the bridge between senior leadership, design teams & clients to ensure alignment
• Drive creative excellence across multiple projects while maintaining consistency & quality
• Collaborate with client across all phases of the project
• Translate business & user needs into innovative design solutions that deliver measurable results across web, mobile etc.
• Balance creative vision with practical constraints to ensure timely & effective project delivery
• Elevate the skills & capabilities of junior designers
• Foster a culture of design thinking, continuous improvement & creative problem-solving

What You’ll Own & Drive:

• Strategic design direction & execution across assigned projects, ensuring alignment with client objectives & brand guidelines
• Collaboration with clients throughout project lifecycles, from discovery to delivery
• User research initiatives that inform design decisions & create intuitive, user-centered experiences via information architecture, user stories, product designs, etc.
• Mentorship programs for junior designers, including regular feedback sessions & skill development plans
• Cross-functional teamwork that integrates design solutions seamlessly with development & marketing efforts
• Quality assurance processes for all design deliverables, maintaining high standards while meeting deadlines
• Implementation of design best practices, emerging trends & innovative approaches that differentiate our work
• Development of design systems & reusable components that improve efficiency & consistency
• Team productivity & morale through effective resource allocation, workflow optimization & positive leadership

Ideal Candidate

• 6+ years of professional design experience with 2+ years leading design teams in fast-paced environments
• Ability to balance creative excellence with business objectives & technical constraints
• Deep expertise in user research techniques, accessible design, design systems, prototyping design tools.
• Strong client relationship management skills with the ability to present design concepts persuasively
• Experience in mentoring junior designers & contributing to their professional growth
• Excellent communication & storytelling abilities that can translate complex ideas into compelling narratives
• Collaborative approach that values diverse perspectives & fosters inclusive design practices

📍 Location: Remote (India)

💼 Employment Type: Full-time

👨‍💻 Experience: 1–3 Years

About the Role

You will work on an early-stage EdTech + HRTech platform that makes skills verifiable and hiring honest through proctored assessments, verified certificates, and hiring intelligence for candidates, students, and businesses.

This is a hybrid, founding-level product role. One person, two hats: you design the product (Product Design) and you run how it gets built (Product/Project Management). You own the product surface end-to-end—from the roadmap and the board, through the flows and the Figma file, to working with the engineering team to ship it.

We are looking for someone genuinely strong in both design and product delivery—not a designer who avoids process, and not a PM who can't design.

What You'll Do

Product Design (~55%)

● Design the product UI/UX—dashboards, exam flows, certificate pages, onboarding, and complex, data-rich interfaces.

● Own and grow the design system—component library, tokens, and patterns in Figma.

● Hold the visual bar—the product must feel credible to enterprise HR buyers and worth sharing with individual candidates.

● Design for clean handoff—your Figma is the source of truth the developers build from.

Product / Project Management (~45%)

● Own the roadmap and the board—translate founder intent into sprints, tickets, and clear acceptance criteria (Jira).

● Run the cadence—sprint planning, standups, sign-offs, unblock the team, and keep delivery moving.

● Own the specs—write and maintain product specs, flows, and decisions in Notion.

● Prioritize ruthlessly—decide what ships now, what waits, and what to say no to.

● Coordinate across frontend, backend, AI, and business teams.

Requirements

Must Have

● 1–3 years of experience in Product Design/UI-UX.

● A portfolio of real, shipped product UI (not just landing pages) with clear design-system thinking.

● Experience running product or project delivery.

● Advanced Figma skills—Auto Layout, Variables, Component Architecture, and Prototyping.

Strong Advantage

● Early-stage startup experience.

● EdTech or SaaS background.

● Comfortable working closely with developers and understanding technical constraints.

Tools

● Design: Figma, Design Systems, Auto Layout, Variables, Prototyping

● Management: Jira, Notion, Sprint Planning, Spec Writing, Roadmapping

This Role Is Not a Fit If

● You're a designer who avoids process, planning, and delivery ownership.

● You're a PM who cannot design or hold a visual bar.

● Your portfolio is only landing pages with no complex product UI.

● You need a defined spec and approval before you can move.

Join our founding team and help build a product that transforms skill verification and hiring.

Job Title: React.js Developer

Location: Mumbai

Experience: 2–4 Years

Department: Technology

About InCred

InCred is a leading financial services group leveraging technology and data science to make lending quick, simple, and hassle-free. Our mission is to empower individuals and businesses by providing easy access to financial services while upholding integrity, innovation, and customer-centricity. We operate across personal loans, education loans, SME financing, and wealth management, driving financial inclusion and socio-economic progress. [incred.com], [canvasbusi...smodel.com]

Role Overview

As a React.js Developer, you will be responsible for building high-performance, scalable, and responsive web applications that deliver exceptional user experiences. You will collaborate with designers, backend engineers, and product teams to create intuitive interfaces for InCred’s digital platforms.

Key Responsibilities

• Front-End Development: Build and maintain web applications using React.js and modern JavaScript (ES6+).
• Component Design: Develop reusable components and libraries for future use.
• State Management: Implement efficient state management using Redux, Context API, or similar.
• API Integration: Integrate RESTful APIs and ensure smooth data flow between front-end and back-end.
• Performance Optimization: Optimize applications for speed, scalability, and cross-browser compatibility.
• UI/UX Collaboration: Work closely with designers to translate wireframes into responsive, pixel-perfect interfaces.
• Testing & Debugging: Write unit tests using Jest/React Testing Library and troubleshoot issues.
• Code Quality: Participate in code reviews and follow best practices for maintainable, clean code. [interviewguy.com], [linkedin.com]

Required Skills

• 2–4 years of experience in React.js development.
• Strong proficiency in JavaScript (ES6+), HTML5, CSS3.
• Hands-on experience with React Hooks, component lifecycle, and state management (Redux/Context API).
• Familiarity with RESTful APIs and JSON.
• Experience with version control systems (Git).
• Knowledge of front-end build tools (Webpack, Babel, NPM/Yarn).
• Understanding of responsive design principles and cross-browser compatibility.

Preferred Qualifications

• Experience with TypeScript, Next.js, or React Native.
• Familiarity with CSS frameworks (Bootstrap, Tailwind CSS, Material-UI).
• Exposure to CI/CD pipelines and Agile methodologies.
• Knowledge of performance optimization tools (Lighthouse, Chrome DevTools).
• BFSI or fintech domain experience is a plus. [jobpe.com]

Why Join InCred?

• Culture: High-performance, ownership-driven, and innovation-focused environment.
• Growth: Opportunities to work on cutting-edge tech and scale systems for millions of users.
• Rewards: Competitive compensation, ESOPs, and performance-based incentives.
• Impact: Be part of a mission-driven organization transforming India’s credit landscape.

We’re building Vizup, a Shopify app that helps ecommerce brands increase sales using shoppable videos.

We work with Shopify brands, D2C founders, and ecommerce agencies.

This is a hands-on startup role where you’ll work directly with the founder on outbound growth, partnerships, and operations.

You do not need prior experience if you are smart, proactive, and willing to learn fast.

You’ll help build and run our growth engine:

• Research Shopify D2C brands, ecommerce agencies
• Find and qualify potential leads and partners
• Reach out through LinkedIn, email, and other outbound channels
• Help manage cold email campaigns and outbound workflows
• Build relationships with Shopify agencies and freelancers
• Schedule demo calls with interested brands
• Follow up consistently with leads and partners
• Learn how SaaS sales and ecommerce partnerships work in real startups
• Work directly with the founder on growth experiments, demo calls and execution

What We’re Looking For

• Strong communication skills in English & Hindi
• Curious, resourceful, and willing to learn quickly
• Comfortable using AI tools like Codex, Claude etc
• Consistent and reliable with follow-ups and execution
• Interested in startups, ecommerce, Shopify, SaaS, AI, or marketing
• Able to take ownership instead of waiting for instructions all the time

Bonus points if you’ve used tools like:

• LinkedIn Sales Navigator
• Apollo
• Instantly
• Clay
• Notion
• ChatGPT

Prior startup or sales experience is a plus, but not mandatory.

Why Join Us?

• Work directly with the founder
• Learn real-world startup growth and outbound systems
• Get hands-on experience in SaaS and ecommerce
• Flexible and high-visibility work environment
• Strong learning opportunity
• Potential full-time opportunity based on performance

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

About Company

• Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items.
• Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.
• Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.
• People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Fun facts

• 42,59,407 Indians started their online selling journey with Bikayi this year, That is greater than the combined population of Maldives and Monaco
• We witnessed a GMV growth of 5400% and revenue growth of 1100% last year.
• Band Chainsmokers have also invested in Bikayi 🎵

Responsibilities

• Guide the team : Help the junior engineers to unblock them and guide them on best design practices. Help in code reviewing on a regular basis.
• Responsible for code delivery : Pushing deploys on a constant basis. When working in a growth stage company, this part can be challenging as the speed of requirements is high. You will need to make sure you are able to push code on a regular basis.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures.
• Prepare thorough technical documentation which can be used as a reference by other engineers.
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.

Requirements

• Past experience of working for tier 1 / vc funded companies.
• 3+ years of commercial work experience in the relevant domains.
• Continuous past experience of delivering products at a steady pace.
• Experience in the following would be preferred.
• Node Js for Backend Engineers
• React Js for Frontend Engineers

Company Perks

• Macbook
• Flexible hours
• Book reading / personal development stipend
• ESOP pool also available
• Health insurance benefits
• Fully stacked snack kitchen and gaming room
• Free front row tickets to The Chainsmokers concerts in India \m/

NOTE - SALARY IS NEGOTIABLE 

• Company Profile - https://drive.google.com/file/d/1FYi4TuTx2_Kx-mWrOCNiaLK5JtWlJI-5/view?usp=sharing