Customer Success - Executive / Senior Executive
A funded HRMS Startup
1 - 4 yrs
₹4L - ₹10L / yr
Gurugram
Skills
Customer Success
Customer Relationship Management (CRM)
We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!
Responsibilities:
- Act as a Techno-Functional Consultant and maximize adoption of our company.
- Assist & train Customers to implement their process and help them to resolve their support queries.
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
- Eliminate risks proactively and share product feedback and experience with the Product team.
- Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
- Delivering and communicating ROI for our clients, throughout the customer lifecycle.
- Being the trusted partner for the customer on the use-case and product functionality.
- Customer onboarding, training, and support.
- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
- Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
- Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
- Carrying out periodic health checks to avoid churn.
- Firefighting during account escalations.
- Account management and renewals.
- Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
- Upselling and cross-selling through review of customers' progress.
Requirements:
- Post Graduation (MBA).
- Experience of a growing company with a focus on personal growth.
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar
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