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A funded HRMS Startup logo
Customer Success - Executive / Senior Executive
A funded HRMS Startup
Customer Success - Executive / Senior Executive
A funded HRMS Startup's logo

Customer Success - Executive / Senior Executive

at A funded HRMS Startup

Agency job
via Qrata
1 - 4 yrs
₹4L - ₹10L / yr
Gurugram
Skills
Customer Success
Customer Relationship Management (CRM)

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

 

Responsibilities:

  • Act as a Techno-Functional Consultant and maximize adoption of our company.
  • Assist & train Customers to implement their process and help them to resolve their support queries.
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
  • Eliminate risks proactively and share product feedback and experience with the Product team.
  • Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle.
  • Being the trusted partner for the customer on the use-case and product functionality.
  • Customer onboarding, training, and support.
  • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
  • Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
  • Carrying out periodic health checks to avoid churn.
  • Firefighting during account escalations.
  • Account management and renewals.
  • Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
  • Upselling and cross-selling through review of customers' progress.

 

Requirements:

  • Post Graduation (MBA).
  • Experience of a growing company with a focus on personal growth.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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