Customer Success - Executive / Senior Executive

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, ecommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Summary

We are looking for a dedicated AI/ML Quality Assurance Engineer who will be responsible for ensuring the quality and reliability of AI/ML solutions, models, and intelligent systems. You will develop and execute test plans, validate model performance, collaborate with AI developers, and automate testing where applicable.

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for AI/ML models and AI-enabled applications (functional, non-functional, regression, performance)
• Validate AI model accuracy, stability, robustness, fairness, and reliability under diverse scenarios
• Collaborate closely with AI engineers / data scientists to understand model behaviour and requirements
• Automate validation workflows using scripting languages/tools
• Track, investigate, and report issues/defects; work with developers for root-cause analysis
• Ensure end-to-end testing of data pipelines feeding AI system
• Contribute to continuous improvement of the AI QA framework and standards
• Create test documentation, results reports, and QA metrics dashboards
• Participate in planning and QA strategy discussions

Required Skills & Qualifications:

Technical Skills:

•  Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 3+ years overall QA experience (manual + automation; preferably including AI systems)
• At least 1 year of hands-on experience with AI/ML system testing or AI solutions
• Familiarity with automation tools (Selenium, PyTest, JUnit, or similar)
•  Knowledge of version control (Git), CI/CD principles, test management tools
•  Understanding of data validation, model evaluation metrics, bias/fairness checks

Soft Skills:

• Strong analytical and problem-solving ability
•  Excellent communication and collaboration skills
• Detail-oriented, proactive in eliminating defects early
• Ability to work in cross-functional teams

Nice-to-Have:

• Experience in automated model testing frameworks
•  Knowledge of NLP, computer vision, or deep learning testing
• Experience with cloud platforms (AWS / GCP / Azure)
• Certifications in AI/ML or QA (ISTQB, AI certification etc.)

Strong Sales / BD Leader, with strong exposure to Staffing and Recruitment industry Profile

Mandatory (Experience) : Must have 6+ YOE in B2B Sales, with recent 3+ years in Sales for IT Staffing / Recruitment services

Mandatory (Sales Skills) : Must have proven experience acquiring and closing large enterprise clients (eg: morgan stanley , uber , nutanix walmart..etc)

Mandatory (Ownership) : Must have experience of handling end-to-end sales (prospecting → pitching → commercials → closure)

Mandatory (Strategy) : Must have experience in pricing, competitor analysis, driving innovative sales strategies and differentiating between niche and non-niche hiring

Mandatory (Network) : Must have existing relationships with decision-makers in Tech / Product companies (HR, TA Heads, Business Heads, etc.)

Mandatory (Company) : Staffing firms, Recruitment firms, Talent solutions companies

Mandatory (Note 1) :This is currently an IC role but open to both individual contributors and leadership profiles (team building expected over time)

Mandatory (Note 2) : Ensure that the resume shows proper metrics as a proof of impact (e.g. revenue generated, number of engineers placed per account, size of deal, number of clients)

•1-5 years of proven experience as a sales or in a similar role.

•Strong written and verbal communication skills.

•Strong technical knowledge of equipment and elevator systems. •Excellent communication and presentation skills.

•Time management and ability to meet deadlines

•Strong problem-solving skills and a customer-focused approach. •Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

•Valid driver’s license and willingness to travel as required.

•Ability to work independently and manage time effectively in a field-based role

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

• Strong wordpress fullstack developer profile:
• Mandatory (Experience 1) - 9+ years of experience as wordpress developer (full stack)
• Mandatory (Experience 2) - Must have 5+ years of experience in Front-end Development using HTML, CSS, Javascript, React JS
• Mandatory (Skills 1) - Must have experience working with Creative/Design team for website development
• Mandatory (Skills 2) - Basic Knowledge of Adobe photoshop/Illustrator

Preferred

• Preferred (Experience 1) - Familiarity with APIs, AI tool integrations
• Preferred (Experience 2) - Experience with We

Job Title: Fashion Bag Designer – Beaded Bags

Location: IMT Manesar, Gurgaon

Experience: Minimum 10+ years in Beaded / Embellished Bag Design

Job Summary:

We are seeking a highly creative and experienced Fashion Bag Designer specializing in Beaded and Embellished Bags for our Export House in Gurgaon. The ideal candidate will have extensive experience in design development, material sourcing, and creating innovative handcrafted bags that cater to international fashion markets.

Key Responsibilities:

·         Design and develop new collections of beaded, embroidered, and embellished bags as per seasonal trends and buyer requirements.

·         Research global fashion trends, color palettes, materials, and beadwork techniques.

·         Create mood boards, sketches, and CADs for concept presentation and buyer approval.

·         Collaborate with sampling and production teams to ensure accurate execution of designs.

·         Develop detailed technical sheets for materials, embroidery, and embellishment layouts.

·         Coordinate with buyers, merchandisers, and suppliers for design finalization and approvals.

·         Maintain design archives, product specifications, and cost sheets for reference.

·         Ensure high quality and craftsmanship standards are met for export markets.

·         Mentor and guide junior designers to maintain brand aesthetics and quality consistency.

Key Requirements:

·         Minimum 10+ years of experience in Beaded / Embellished Bag Design within an export house or fashion accessories brand.

·         Strong creative vision with understanding of color, texture, and global fashion trends.

·         Expertise in hand embroidery, beadwork, and embellishment design.

·         Proficiency in Adobe Illustrator, Photoshop, or CorelDRAW.

·         Excellent communication, presentation, and coordination skills.

·         Ability to manage end-to-end design process and meet tight deadlines.

Qualification:

Bachelor / Master Degree in Fashion or Accessory Design (NIFT, Pearl Academy, or equivalent preferred).

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

JOB DESCRIPTION: ANDROID DEVELOPER

We are seeking an Android Developer to help guide Remitbee into the future. In this role, you will be given an opportunity to help build and improve Remitbee android applications and business solutions alongside a small, but mighty team. We have interesting products and services planned for the future and want to add an Android developer to our talented team to lead the product development initiatives. If you are passionate about building Android apps for global clients and also to build your bright career, Remitbee is the place for you. We will provide a professional and respectable working environment along with tremendous opportunities.

Key Responsibilities:

·      Work with product owners and user experience teams to build high quality features that make users love our app by leveraging your knowledge in Android’s Material Design guidelines

·      Develop software that are reliable, maintainable and reusable because you have a thorough understanding of OOD principles

·      Stay current and competitive by keeping up-to-date with the latest Android platform capabilities and make relevant recommendations

·      Be mindful of best practices when it comes to securing data-in-transit and data-at-rest because your code protects our customer’s data.

Required Skills/ Qualifications:

·      3+ years experience developing native Android applications and 3+ years Kotlin experience (past co- op, personal projects, work experience, and more)

·      Understanding of Hilt code structure.

·      Thorough understanding of Object Oriented Programming concepts, Android application architecture and software design patterns

·      Experience with Android libraries and best practices when it comes to communicating with GraphQL and REST web services.

·      Hands on experience in Jetpack Compose.

·      Strong communication skills, ability to collaborate with stake-holders at different levels of abstraction (requirements, architecture and code)

·      Understanding of Agile Methodologies

·      Basic knowledge of writing unit tests.

Preferred Qualifications:

·      Knowledge of new and upcoming sdk components in the Android space

·      Good understanding of design patterns such as MVVM, Clean architecture.

·      Securing data using the Android Keystore

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends